HCAHPS Survey (Patients)

National Implementation of Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) (CMS-10102)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0938-0981 can be found here:

Documents and Forms

Document Name Document Type
Form CMS-10102 HCAHPS Survey (Patients) Form and Instruction
CMS-10102 HCAHPS Survey Instrument (Mail) and Supporting Materials CMS-10102 Mail Survey Materials (English) 11-21-18.pdf Form and Instruction
CMS-10102 HCAHPS Survey Instrument (Telephone Script) CMS-10102 Telephone Script (English)11-21-18 .pdf Form and Instruction
CMS-10102 HCAHPS Survey Instrument (AVIR Script) CMS-10102 AIVR Script (English) 11-21-18.pdf Form and Instruction
CMS-10102 Crosswalk 11-27-18.xlsx Crosswalk IC Document

Information Collection (IC) Details

IC Title:	HCAHPS Survey (Patients)	Agency IC Tracking Number:

Is this a Common Form? No		IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	CMS-10102	HCAHPS Survey Instrument (Telephone Script)	CMS-10102 Telephone Script (English)11-21-18 .pdf	No		Fillable Fileable
Form and Instruction	CMS-10102	HCAHPS Survey Instrument (AVIR Script)	CMS-10102 AIVR Script (English) 11-21-18.pdf	Yes	Yes	Fillable Fileable
Form and Instruction	CMS-10102	HCAHPS Survey Instrument (Mail) and Supporting Materials	CMS-10102 Mail Survey Materials (English) 11-21-18.pdf	Yes	Yes	Fillable Fileable

Line of Business: Health

Subfunction: Health Care Services

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 3,104,200	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to New Statute	Previously Approved
Annual Number of Responses for this IC	3,104,200	0	3,104,200
Annual IC Time Burden (Hours)	375,090	-38,700	413,790
Annual IC Cost Burden (Dollars)	0	0	0

Documents for IC

Title	Document	Date Uploaded
Crosswalk	CMS-10102 Crosswalk 11-27-18.xlsx	03/15/2019

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.