Form 1 Telecommunication survey

Telecommunications Customer Satisfaction Survey
OMB#: 0925-0642
Expiration Date: 5/31/2020

Public reporting burden for this collection of information is estimated to average [3] minutes per response,
including the time for reviewing instructions, searching existing data sources, gathering and maintaining the
data needed, and completing and reviewing the collection of information. An agency may not conduct or
sponsor, and a person is not required to respond to, a collection of information unless it displays a
currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of
this collection of information, including suggestions for reducing this burden to: NIH, Project Clearance
Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0642). Do not
return the completed form to this address.

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Telecommunications Customer Satisfaction Survey

The NCI Center for Biomedical Informatics and Information Technology (CBIIT) is
evaluating whether current telecommunication tools meet your voice, video, and
collaboration needs. This survey will help us identify areas for improvement and new
services to offer.
Please complete this survey to share how you use the following tools and its features:
Video Phones

WebEx

Jabber

NCI Conference Bridge

All responses are anonymous and will be used to improve NCI telecommunication
services.

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Telecommunications Customer Satisfaction Survey
Background Information

* 1. Which campus do you spend the most time using telecommunication tools?
NCI Shady Grove

I work off-site or am a remote worker

NCI NIH Main Campus (Bethesda)

Other (e.g. Rockledge, Riverside, Advanced
Technology Center)

NCI at Frederick

* 2. How often have you used the following tools in the last month?
None

A few times

Weekly

Daily

I have never
I do not know
used this tool what this tool is

Video Phone
Jabber
WebEx
NCI Conference
Bridge

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Telecommunications Customer Satisfaction Survey
* 3. The following tool is meeting my telecommunication needs.
Strongly
Disagree

Disagree

Neither
agree /
disagree

Agree

I do not
know what
this tool is

Strongly
Agree

I do not use
this tool

Strongly
Agree

I did not
I do not use know about
this tool
this feature

Video Phone
Jabber
WebEx
NCI Conference
Bridge

* 4. I am satisfied with the audio capability of the following tools.
Strongly
Disagree

Disagree

Neither
agree/disagree

Agree

Video Phone
Jabber
WebEx
NCI Conference
Bridge

* 5. I am satisfied with how the following tool allows me tomeet virtually with my colleagues.
Strongly
Disagree

Disagree

Neither
agree/disagree

Agree

Strongly
Agree

I did not
I do not use know about
this tool
this feature

Video Phone
Jabber
WebEx
NCI Conference
Bridge

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* 6. I am satisfied with how the following tool allows me toshare my computer screen virtually with my
colleagues.
Strongly
Disagree

Disagree

Neither
agree/disagree

Agree

Strongly
Agree

I did not
I do not use know about
this tool
this feature

Video Phone
Jabber
WebEx
NCI Conference
Bridge
7. Please use the following space to describe other telecommunication tools or functionality you would like
CBIIT to offer and why.

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Telecommunications Customer Satisfaction Survey
Thank you for your response!

For more information about NCI's telecommunication services or to contact a CBIIT technician about your
telecommunications services, visit service.cancer.gov.

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