Non-substantive Change Request

Nonsubstantive change request 3060-0652 (2019).docx

Section 76.309, Customer Service Obligations; Section 76.1600, Electronic Delivery of Notices; Section 76.1602, Customer Service – General Information, Section 76.1603, Customer....

Non-substantive Change Request

OMB: 3060-0652

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Non-Substantive Change Request for Information Collection

OMB CONTROL NO. 3060-0652



On November 16, 2018, the Commission adopted a Report and Order and Further Notice of Proposed Rulemaking in MB Docket Nos. 17-317 and 17-105, FCC 18-166, In the Matter of Electronic Delivery of MVPD Communications; Modernization of Media Regulation Initiative. The Report and Order modernized the Commission’s rules regarding certain information that cable operators currently are required to provide to their subscribers on paper. The Report and Order permits these notices, including the information operators must provide pursuant to 47 CFR Section 76.1619, to instead be provided electronically via verified e-mail, so long as the cable operator complies with certain consumer safeguards. Specifically, the item permits certain written responses by the cable operator to be delivered by e-mail if the consumer used e-mail to make the request or complaint directly to the cable operator, or if the consumer specifies e-mail as the preferred delivery method in the request or complaint.

In addition, the Report and Order permits electronic delivery of all general subscriber notices required pursuant to Sections 76.1601, 76.1602, 76.1603, 76.1604, 76.1618, and 76.1620 of Subpart T of Part 76 of the Commission’s rules (47 CFR Part 76, Subpart T), as well as subscriber privacy information that cable operators and other multichannel video programming distributors (MVPDs) are required to provide pursuant to Sections 631, 338(i), and 653 of the Communications Act of 1934, as amended, so long as the cable operator complies with certain consumer safeguards. The Report and Order adopts a new Section 76.1600 to implement these changes.

This supporting statement is being revised to reflect the changes for the information collection requirements contained in 47 CFR Section 76.1619 and to establish 47 CFR Section 76.1600.

There are no burden hour changes or cost changes as a result of this change request. Also, the supporting statement has been updated accordingy.







File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorCheryl B Williams
File Modified0000-00-00
File Created2021-01-15

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