60 Day Crosswalk

2020Crosswalk60DayComments.docx

Programs of All-Inclusive Care for the Elderly (PACE) 2020 Audit Protocol (CMS-10630)

60 Day Crosswalk

OMB: 0938-1327

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PACE 2020 PRA Crosswalk

Based on 60 Day Comments

Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Audit Purpose and General

Guidelines

Purpose

Purpose: To evaluate PACE organizations’ compliance with regulatory and/or manual requirements in the following four areas related to the Programs of All-Inclusive Care for the Elderly (PACE). The Centers for Medicare and Medicaid Services (CMS) will perform its audit activities using these instructions (unless otherwise noted).

  • Service Delivery Requests, Appeals and Grievances (SDAG);

  • Clinical Appropriateness and Care Planning (care planning, participant assessments, interdisciplinary team (IDT) requirements, medical records, participant observations, etc.);

  • Personnel Records; and

  • Quality

Modified text to remove PACE manual reference.

Changed the name of the

Clinical

Appropriateness and Care Planning

Element to

Provision of Services to more accurately reflect the scope of the review.

Purpose: To evaluate PACE organizations’ (POs’) compliance with regulatory requirements in the following four areas related to the Programs of AllInclusive Care for the Elderly (PACE). The Centers for Medicare and Medicaid Services (CMS) will perform its audit activities based on these instructions (unless otherwise noted).

  • Service Delivery Requests, Appeals and Grievances (SDAG);

  • Provision of Services (care planning, participant assessments, interdisciplinary team

(IDT) requirements, medical records, participant observations, etc.);

  • Personnel Records; and

  • Quality

No change

Attachment I PACE Audit

Process and Data Request

Audit Purpose and General

Guidelines

Audit Review

Audit Review: During the audit, CMS will review data and documentation collected prior to the audit fieldwork, as well as conduct real-time observations of participants and equipment. CMS reserves the right to examine all relevant documentation or information related to our audit, and may expand our collection of information in order to evaluate participant impact or outcomes.

Modified text to more accurately reflect CMS’ expectations regarding access to

documentation during the audit.

Audit Review: During the audit, CMS will review data and documentation collected prior to and during the audit fieldwork, as well as conduct real-time observations of participants and equipment. CMS reserves the right to access all relevant documentation or information related to our audit, and may expand our collection of information in order to evaluate participant impact or outcomes.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Audit Purpose and General

Guidelines

Responding to Documentation

Requests

Responding to Documentation Requests: The PACE organization (PO) is expected to present any supporting documentation requested during the audit and upload the supporting documentation, as requested, to the Health Plan Management System (HPMS) using the designated file names as indicated in the Document Request Log (DRL). Documents must be uploaded within the timeframes specified by the CMS Audit Team. Additionally, some elements or sample review may be done remotely and organizations are expected to provide full case files or medical records to CMS upon request.

Modified text to more accurately reflect CMS’ expectations regarding access to

documentation during the audit.

Responding to Documentation Requests: The PACE organization (PO) is expected to allow access to any supporting documentation requested during the audit and upload the supporting documentation, as requested, to the Health Plan Management System (HPMS) using the designated file names as indicated in the Document Request Log (DRL). Documentation requests may include requests for portions of the medical record, or the full medical record when warranted. Documents must be uploaded within the timeframes specified by the CMS Audit Team. Additionally, some elements or sample review may be done remotely and organizations will be expected to provide full case files to CMS upon request.

Increase - low

Attachment I PACE Audit

Process and Data Request

Audit Purpose and General

Guidelines

Issues of Non-Compliance Disclosed Prior to Notification of the Audit

Issues of Non-Compliance Disclosed Prior to

Notification of the Audit: POs will be asked to provide a list of all issues of non-compliance disclosed to CMS prior to the date the audit engagement letter is issued.

Issues identified by CMS or the SAA through ongoing monitoring or other account management and oversight activities during the audit year are not considered disclosed. POs should exclude Level I and Level II data already reported to CMS and any data that is not relevant to the audit elements included in this document.

POs must provide a description of each disclosed issue and the status of correction using the Pre-Audit Issue Summary template (Attachment III). Attachment III is due 5 business days after the audit engagement letter is issued. The PO’s Account Manager will review Attachment III to validate that disclosed issues were reported to CMS prior to receipt of the audit engagement letter.

When CMS determines that a disclosed issue was promptly identified, corrected, and the risk to

participants has been mitigated, CMS will not apply the Immediate Corrective Action Required condition classification to that condition. CMS may require organizations to submit a completed root cause analysis and/or impact analysis for any disclosed issue of noncompliance.

Change Level II data to PACE Quality data to align with changes to HPMS.

Issues of Non-Compliance Disclosed Prior to

Notification of the Audit: POs will be asked to provide a list of all issues of non-compliance disclosed to CMS prior to the date the audit engagement letter is issued.

Issues identified by CMS or the SAA through ongoing monitoring or other account management and oversight activities during the audit year are not considered disclosed. POs should exclude PACE Quality data already reported to CMS and any data that is not relevant to the audit elements included in this document.

POs must provide a description of each disclosed issue and the status of correction using the Pre-Audit Issue Summary template (Attachment III). Attachment III is due 5 business days after the audit engagement letter is issued. The PO’s Account Manager will review Attachment III to validate that disclosed issues were reported to CMS prior to receipt of the audit engagement letter.

When CMS determines that a disclosed issue was promptly identified, corrected, and the risk to

participants has been mitigated, CMS will not apply the Immediate Corrective Action Required condition classification to that condition. CMS may require organizations to submit a completed root cause analysis and/or impact analysis for any disclosed issue of noncompliance.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Audit Purpose and General

Guidelines

Root Cause Analysis/Impact

Analysis

Root Cause Analysis/Impact Analysis: Root Cause Analyses and/or Impact Analyses must be submitted by the PO when they are requested by the CMS audit team. Each Root Cause Analysis describes the nature of the problem and a description of why the non-compliance occurred. When necessary, CMS will also request an Impact Analysis. Each Impact Analysis must identify all participants subject to or impacted by the issues of non-compliance generally from the beginning of the data collection period through the audit exit conference. However, in some circumstances, CMS may modify the review scope as determined necessary. POs will have up to 10 business days to complete the requested Impact Analysis templates. CMS may validate the accuracy of the Impact Analysis submission(s). In the event an Impact Analysis cannot be produced, is incomplete, or is determined by means of validation to be inaccurate, CMS will report that the scope of noncompliance cannot be determined and impacted an unknown number of participants within the PO.

Modified Impact

Analysis language to reflect changes in the methodology.

Added language

to clarify that validation of Impact Analyses may require the submission of additional case files.

Root Cause Analysis/Impact Analysis: Root Cause Analyses and/or Impact Analyses must be submitted by the PO when they are requested by the CMS audit team. Each Root Cause Analysis describes the nature of the problem and a description of why the non-compliance occurred. When necessary, CMS will also request an Impact Analysis. For each Impact Analysis, CMS will identify the participants that must be reviewed by the organization. The PACE organization must then identify which of those participants were subject to or impacted by the issues of non-compliance generally from the beginning of the data collection period through the audit exit conference. However, in some circumstances, CMS may modify the review scope as determined necessary. POs will have up to 10 business days to complete the requested Impact Analysis templates. CMS may validate the accuracy of the Impact Analysis submission(s) and may require the organization to submit additional case files or provide access to participant medical records. In the event an Impact Analysis cannot be produced, is incomplete, or is determined by means of validation to be inaccurate, CMS will report that the scope of noncompliance cannot be determined and impacted an unknown number of participants within the PO.

Decrease - high

Increase - low

Attachment I PACE Audit

Process and Data Request

Audit Purpose and General

Guidelines

Informing the PO of the results

Informing PO of Results: CMS will provide daily updates regarding potential conditions identified during the audit. The CMS Audit Team will do its best to be as timely and transparent as possible when communicating potential conditions. A preliminary summary of conditions identified during the audit will also be presented during the exit conference. Following the exit conference the PO will receive a Draft Audit Report. Once the Draft Audit Report is issued, POs will have 10 business days from the date of issuance to comment on conditions identified in the report. If the PO submits comments, CMS will review and respond to each comment before issuing a Final Audit Report.

Added

additional language to more accurately reflect CMS’ expectation that the PO will be informed of, and has the ability to ask questions about, audit findings throughout the course of the audit.

Clarification was requested by commenters and does not represent a change in our current practice.

Informing PO of Results: CMS will provide daily updates regarding potential conditions identified during the audit. The CMS Audit Team will be as timely and transparent as possible when communicating potential conditions. A preliminary summary of conditions identified during the audit will also be presented during the exit conference. POs will have an opportunity to ask questions and discuss potential findings during the daily updates and the exit conference. Following the exit conference the PO will receive a Draft Audit Report. Once the Draft Audit Report is issued, POs will have 10 business days from the date of issuance to comment on conditions identified in the report. If the PO submits comments, CMS will review and respond to each comment before issuing a Final Audit Report.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Universe Preparation &

Submission

Documentation and Data

Submission Timeframes

Documentation and Data Submission Timeframes: Universes and documentation collected prior to and during the audit are used to determine PO compliance with the PACE regulatory and manual requirements within the four identified audit elements.

Documentation and universes must be submitted in the timeframes indicated below.

Modified text to remove PACE manual reference.

Documentation and Data Submission Timeframes: Universes and documentation collected prior to and during the audit are used to determine PO compliance with the PACE regulatory requirements within the four identified audit elements. Documentation and universes must be submitted in the timeframes indicated below.

No change

Attachment I PACE Audit

Process and Data Request

Universe Preparation &

Submission

Documentation and Data

Submission Timeframes

Documentation and Data

Universes due within 20 business days of the audit engagement letter:

Documentation

Documentation:

  • The PO’s Quality Assessment and Performance Improvement (QAPI) plan(s) that were in use during the data collection period;

  • Participant Advisory Committee (PAC) minutes for the data collection period; and

  • A current organization chart including staff names and titles.

Removed the requirement to provide an organization chart based on comments.

Documentation:

  • The PO’s Quality Assessment and Performance Improvement (QAPI) plan(s) that were in use during the data collection period;

  • Participant Advisory Committee (PAC) minutes for the data collection period

Decrease - moderate

Attachment I PACE Audit

Process and Data Request

Universe Preparation &

Submission

Documentation and Data

Submission Timeframes

Documentation due the first day of the onsite portion of audit fieldwork

Documentation due the first day of the onsite portion of audit fieldwork: The PO will submit the following documentation when auditors arrive onsite for the audit fieldwork.

Completed Onsite Observation Participant List (Attachment IV).

Modified the requirements for

onsite observation participant lists based on comments to provide POs flexibility in how the information is provided.

Documentation due the first day of the onsite portion of audit fieldwork: The PO will submit the following documentation when auditors arrive onsite for the audit fieldwork.

Completed Onsite Observation Participant List (Attachment IV).

NOTE: Organizations must submit the information identified in Attachment IV in writing but do not need to submit the information using the excel template Attachment IV and may submit the information in another format so long as all requested information is included.

Decrease - moderate


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Universe Preparation &

Submission

Pulling and Submitting Universes

For the participant medical record universe, POs must include all participants who were enrolled at any point during the data collection period. This includes participants who were enrolled prior to or during the data collection period, regardless of whether or not they are still enrolled (e.g., disenrolled or expired). POs do not need to submit medical records for each participant, only the information identified in Appendix A, Table 5.

Added text based on comments to clarify that CMS does not expect participant medical records to be submitted at the time universes are submitted.

For the participant medical record universe, POs must include all participants who were enrolled at any point during the data collection period. This includes participants who were enrolled prior to or during the data collection period, regardless of whether or not they are still enrolled (e.g., disenrolled or expired). POs do not need to submit medical records with the universes for each participant, only the information identified in Appendix A, Table 5.

No change

Attachment I PACE Audit

Process and Data Request

Universe Preparation &

Submission

CMS Analysis of Universes

Table 2, AR Record Layout

  • Notification is provided to the participant no later than 30 days from the date of receipt for standard appeals.

  • Notification is provided to the participant no later than 72 hours from receipt of a request for an expedited appeals.

  • Notification is provided to the participant no later than 17 days from receipt of a request for an expedited appeals for which an extension is taken.

Modified language to include

representative” consistent with regulatory language.

  • Notification is provided to the participant/representative no later than 30 days from the date of receipt for a standard appeal.

  • Notification is provided to the participant/representative no later than 72 hours from receipt of a request for an expedited appeal.

  • Notification is provided to the participant/representative no later than 17 days from receipt of a request for an expedited appeal for which an extension is taken.

No change

Attachment I PACE Audit

Process and Data Request

Universe Preparation &

Submission

Selecting Samples

Selecting Samples: Auditors will review the universes collected from the PO and select samples in accordance with the instructions noted below. For elements done via desk review (e.g., the Service Delivery Request, Appeals, and Grievance (SDAG) element and/or Personnel), samples will be provided to the PO 2 business days before the review of each element. Onsite observations conducted as part of the Clinical Appropriateness and Care Planning element will be selected from the Onsite Observation Participant List (Attachment IV) on the first day of the onsite audit.

Medical record samples for the Clinical

Appropriateness and Care Planning Element will be provided to the PO 1 hour prior to the start of the review of medical records.

Changed name

of the Clinical Appropriateness and Care Planning element and related text to Provision of Services. Additionally, text was updated based on PO comments to provide additional information regarding CMS’ expectations for medical record access.

Selecting Samples: Auditors will review the universes collected from the PO and select samples in accordance with the instructions noted below. For elements done via desk review (e.g., the Service Delivery Request, Appeals, and Grievance (SDAG) element and/or Personnel), samples will be provided to the PO two business days before the review of each element. Onsite observations conducted as part of the Provision of Services element will be selected from the Onsite Observation Participant List (Attachment IV) on the first day of the onsite audit. Medical record samples for the Provision of Services Element will be provided for informational purposes to the PO one hour prior to the start of the review of medical records. The PO is not expected to upload any medical record documentation within the one hour timeframe following receipt of the samples. PACE organizations are required to allow CMS immediate access to the medical records for each sample within that time.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Audit Elements

Service Delivery Requests,

Appeals and Grievances (SDAG)

Select Sample Cases

Select Sample Cases: CMS will select 40 targeted sample cases. When selecting sample cases, CMS will attempt to ensure that the sample set is representative of various types of service requests, appeals and grievances. CMS will use all universes, documentation, and available information in order to target samples for review. The SDAG sample set will include:

  • 10 denied service delivery requests

  • 10 approved service delivery requests

  • 5 denied appeals

  • 5 approved appeals

  • 10 grievances

CMS reserves the right to adjust the number of service delivery requests, appeals or grievance samples if the number of entries in a given universe is less than the number of required samples and/or if CMS needs to further investigate participant impact.

Added language to clarify how sample selections may be adjusted in the event that there are not enough samples in a given sample type and to clarify that

CMS may add

additional samples if there is a need to investigate noncompliance

Select Sample Cases: CMS will select 40 targeted sample cases. When selecting sample cases, CMS will attempt to ensure that the sample set is representative of various types of service requests, appeals and grievances. CMS will use all universes, documentation, and available information in order to target samples for review. The SDAG sample set will include:

  • 10 denied service delivery requests

  • 10 approved service delivery requests

  • 5 denied appeals

  • 5 approved appeals

  • 10 grievances

CMS reserves the right to adjust the number of service delivery requests, appeals or grievance samples if the number of entries in a given universe is less than the number of required samples. For example, if a PO does not have 5 approved appeals, CMS may add additional denied appeals or additional approved service delivery requests to make up the total number of samples. Additionally, CMS may add additional samples or case review in order to further investigate potential noncompliance or participant impact.

No change

Attachment I PACE Audit

Process and Data Request

Audit Elements

Service Delivery Requests,

Appeals and Grievances (SDAG)

Review Sample Cases Documentation

Review Sample Case Documentation: CMS will review all sample case file documentation to determine compliance with regulatory and manual requirements including: identifying the request, processing the request, notifying participants timely and appropriately, and providing any approved services. The PO will need to provide the following documents via HPMS during the audit:

Modified text to remove PACE manual reference.

Review Sample Case Documentation: CMS will review all sample case file documentation to determine compliance with regulatory requirements including: identifying the request, processing the request, notifying participants timely and appropriately, and providing any approved services. The PO will need to provide the following documents via HPMS during the audit:

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Audit Elements

Service Delivery Requests,

Appeals and Grievances (SDAG)

Review Sample Cases Documentation

For service delivery requests:

  • Documentation of the IDT’s decision to approve or deny the request based on assessment(s) conducted by the IDT, in response to the request

  • For service delivery request approvals:

  • If oral notification was provided, medical record notes and/or documentation of notification to the participant/participant representative

  • If written notification was provided, a copy of the written notification provided to the participant/participant representative

Modified text to more accurately

reflect regulatory language and regulatory requirements.

  • Documentation of the IDT’s decision to approve or deny the request based on assessment(s) conducted in response to the request by the IDT

  • For service delivery request approvals:

  • If oral notification was provided, medical record notes and/or documentation of notification to the participant/designated representative

  • If written notification was provided, a copy of the written notification provided to the participant/designated representative

No change

Attachment I PACE Audit

Process and Data Request

Audit Elements

Service Delivery Requests,

Appeals and Grievances (SDAG)

Review Sample Cases Documentation

For appeals:

For approvals, documentation that the service and/or item was provided, including an annotation in the participant’s medical record

Modified language to align with section 2.1 and to clarify that documentation may come from multiple sources within the medical record.

For approvals, documentation that the service and/or item was provided, including an annotation in the participant’s medical record (e.g., an annotation in the participant’s medical record, assessments, progress notes)

No change

Attachment I PACE Audit

Process and Data Request

Audit Elements

Provision of Services

Clinical Appropriateness & Care Planning

Changed the name of the

Clinical

Appropriateness and Care Planning

Element to

Provision of Services to more accurately reflect the scope of the review.

Provision of Services

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Audit Elements

Provision of Services

Select Sample Cases

Medical Record Review: CMS will select 15 targeted medical records that appear clinically significant. When selecting sample cases, CMS will attempt to ensure that the sample set is representative of various types of medical, functional, and social needs (e.g., hospitalizations, wound care, dialysis, social needs, home bound, skilled nursing care). CMS will use all universes, documentation, and available information in order to target participant samples for review. CMS may review additional medical records as needed in order to appropriately investigate potential compliance issues discovered during the review of audit elements.

Changed the number of medical record samples from 15 to 30 in order to reduce the need for Impact Analyses in some circumstances.

Modified language regarding the scope of the review to clarify that CMS expanded the number of records reviewed, if necessary, when non-compliance is identified.

Added

additional language to clarify that the need for medical record access may be continued following the onsite portion of the audit.

Medical Record Review: CMS will select 30 targeted medical records that appear clinically significant. When selecting sample cases, CMS will attempt to ensure that the sample set is representative of various types of medical, functional, and social needs (e.g., hospitalizations, wound care, dialysis, social needs, home bound, skilled nursing care). CMS will use all universes, documentation, and available information in order to target participant samples for review. CMS may expand the scope of review or add medical records as needed in order to appropriately investigate potential compliance issues discovered during the review of audit elements. Additionally, CMS may require access to medical records following the audit fieldwork to validate impact analyses or other submitted information.

Change in the number of samples: Decrease - high

Modification of scope language: No

Change

Continuing

Medical Record

Access:

Increase - low

Attachment I PACE Audit

Process and Data Request

Audit Elements

Provision of Services

Review Sample Case

Documentation

CMS will review participant medical records and conduct participant observations to determine compliance with regulatory and manual requirements including: provision of required services, coordination and management of participant care, completion of required assessments, and the development and review of participant care plans.

Modified text to remove PACE manual reference.

CMS will review participant medical records and conduct participant observations to determine compliance with regulatory requirements including:

provision of required services, coordination and management of participant care, completion of required assessments, and the development and review of participant care plans.

No Change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Audit Elements

Provision of Services

Review Sample Case Documentation

Medical Record Review

All documentation related to participant assessments:

  • Initial comprehensive assessments

  • Annual, semi-annual, and unscheduled assessments  Documentation that assessments were completed as required

  • IDT progress notes, evaluations, or other documentation related to initial, semiannual, annual, and unscheduled assessments

  • Documentation related to assessment outcomes, changes in care plans, participant outcomes, etc.

Updated requirement to reflect PACE regulatory changes effective

08/02/2019.

All documentation related to participant assessments:

  • Initial comprehensive assessments

  • Semi-annual and unscheduled assessments

  • Documentation that assessments were completed as required

  • IDT progress notes, evaluations, or other documentation related to initial, semiannual, and unscheduled assessments

  • Documentation related to assessment outcomes, changes in care plans, participant outcomes, etc.

No change

Attachment I PACE Audit

Process and Data Request

Audit Elements

Provision of Services

Apply Compliance Standards

3.3.1 Did the PO perform assessments as required (initial, annual, semi-annual, or more frequently when necessary)?

Updated requirement to reflect PACE regulatory changes effective

08/02/2019.

3.3.1 Did the PO perform assessments as required (initial, semi-annual, or more frequently when necessary)?

No change

Attachment I PACE Audit

Process and Data Request

Audit Elements

Provision of Services

Sample Case Results

Sample Case Results: CMS will test each of the 15 medical records, 5 participant observations, and emergency equipment and vehicle inspections. If CMS requirements are not met, conditions (findings) are cited. If CMS requirements are met, no conditions (findings) are cited. NOTE: Cases and conditions may have a one-to-one or a one-to-many relationship. For example, one case may have a single condition or multiple conditions of non-compliance.

Updated to reflect the change in the number of medical record samples.

Sample Case Results: CMS will test each of the 30 medical records, 5 participant observations, and emergency equipment and vehicle inspections. If CMS requirements are not met, conditions (findings) are cited. If CMS requirements are met, no conditions (findings) are cited. NOTE: Cases and conditions may have a oneto-one or a one-to-many relationship. For example, one case may have a single condition or multiple conditions of non-compliance.

No change

Attachment I PACE Audit

Process and Data Request

Audit Elements

Personnel Records

Select Sample Cases

Select Sample Cases: CMS will select 10 targeted personnel records. CMS will attempt to ensure that the sample set is representative of various types of employees, including part-time, full-time, contract, volunteers, etc.

Modified language regarding the scope of the review to clarify that CMS may expand the number of records reviewed, if necessary, when non-compliance is identified.

Select Sample Cases: CMS will select 10 targeted personnel records. CMS will attempt to ensure that the sample set is representative of various types of employees, including part-time, full-time, contract, volunteers, etc. Additionally, CMS may add additional samples or case review in order to further investigate potential non-compliance or participant impact.

Increase - low


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Audit Elements

Personnel Records

Review Sample Case

Documentation

Review Sample Case Documentation: CMS will review all sample case file documentation to determine compliance with regulatory and manual requirements. The PO must provide CMS auditors unrestricted access to these records and may be required to upload copies and/or screenshots of the following documents during and/or after the audit:

Modified text to remove PACE manual reference.

Review Sample Case Documentation: CMS will review all sample case file documentation to determine compliance with regulatory requirements. The PO must provide CMS auditors unrestricted access to these records and may be required to upload copies and/or screenshots of the following documents during and/or after the audit:

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Appendix A - Programs of AllInclusive Care for the Elderly

(PACE) Record Layouts

Please use a comma (,) with no spaces to separate multiple values within one field if there is more than one piece of information for a specific field (e.g., PCP, RN, MSW). Do not include any leading or trailing spaces.

Added

additional

instructions reminding POs that no fields may be left blank. This is a reminder of the current expectation based on comments and not a change from to the current process.

Please use a comma (,) with no spaces to separate multiple values within one field if there is more than one piece of information for a specific field (e.g., PCP, RN, MSW). Do not include any leading or trailing spaces and do not leave any fields blank.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 1: Service Delivery

Requests (SDR) Record Layout

Include all requests processed by the PO as service delivery requests under 42 CFR 460.104(d)(2).

Modified language to remove the regulatory citation.

Include all requests processed by the PO as service delivery requests.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 1: Service Delivery

Requests (SDR) Record Layout

Row H

Description Column

Enter the date(s) the IDT member(s) completed required assessments in response to the service delivery request.

If more than one assessment was completed, enter all dates separated by a comma.

Submit in MM/DD/YYYY format (e.g., 01/01/2020).

Enter NA if an assessment was not completed or if the assessment was not completed in response to the service delivery request (e.g., do not include semiannual or annual assessments if they were not done in response to the requested service).

Updated requirement to reflect PACE regulatory changes effective

08/02/2019.

Enter the date(s) the IDT member(s) completed required assessments in response to the service delivery request.

If more than one assessment was completed, enter all dates separated by a comma.

Submit in MM/DD/YYYY format (e.g., 01/01/2020).

Enter NA if an assessment was not completed or if the assessment(s) was not completed in response to the service delivery request (e.g., do not include semi-annual assessments if they were not done in response to the requested service).

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Appendix

Table 1: Service Delivery

Requests (SDR) Record Layout

Row J

Description Column

Enter Y if the assessment was completed and was conducted in-person.

Enter N if the assessment was completed but was not conducted in-person.

Enter NA if no assessment was completed or was not completed in response to the service delivery request.

Modified the data entry requirement to align with the regulatory requirement.

Enter Y if any assessment or assessments were completed and were conducted in-person.

Enter N if assessments were completed but none of the assessments were conducted in-person.

Enter NA if no assessment was completed or was not completed in response to the service delivery request.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 1: Service Delivery

Requests (SDR) Record Layout

Row K

Description Column

Valid fields include: Approved, Denied or Partially Approved/Denied.

Enter approved if all of the requested services and/or items were approved as requested.

Enter denied if all of the requested services and/or items were denied.

Enter partially approved/denied if the request was not fully approved as requested and/or the PO provided a modified or alternative service to the participant.

Modified the data entry requirement to allow POs to enter withdrawn based on comments.

Valid fields include: Approved, Denied, Partially Approved/Denied, or Withdrawn.

Enter approved if all of the requested services and/or items were approved as requested.

Enter denied if all of the requested services and/or items were denied.

Enter partially approved/denied if the request was not fully approved as requested and/or the PO provided a modified or alternative service to the participant.

Enter withdrawn if the participant and/or the designated representative requested to withdraw the service delivery request prior to the organization rendering a decision.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 1: Service Delivery

Requests (SDR) Record Layout

Row L

Description Column

If the request was denied or partially denied, please enter a brief explanation of why the request was denied.

Added

additional language to clarify data entry requirements based on comments.

If the request was denied or partially denied, please enter a brief explanation of why the request was denied.

Enter NA if the request was approved or withdrawn.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Appendix

Table 1: Service Delivery

Requests (SDR) Record Layout

Row P

Description Column

Enter the date that the approved service or item was provided to the participant. Please enter a date for any request that was partially or fully approved.

Submit in MM/DD/YYYY format (e.g., 01/01/2020).

Enter NA if the request was denied or if there was no documentation of the effectuation (provision) of the service.

Added

additional language to clarify data entry requirements based on comments.

Enter the date that the approved service or item was provided to the participant. Please enter a date for any request that was partially or fully approved.

Submit in MM/DD/YYYY format (e.g., 01/01/2020).

Enter NA if the request was denied, withdrawn or if there was no documentation of the effectuation (provision) of the service.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 2: Appeal Requests (AR) Record Layout

Row D

Description Column

Indicate if the request was submitted by the participant or designated representative (which may include a caregiver, family member, POA, legal guardian, etc.).

Modified the data entry requirement to align with the regulatory requirement.

Indicate if the request was submitted by the participant, caregiver or family.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 2: Appeal Requests (AR) Record Layout

Row D

Example Column

designated representative

Modified the data entry requirement to align with the regulatory requirement.

Caregiver

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 2: Appeal Requests (AR) Record Layout

Row I

Field Name Column

Category of the Appeal

Modified title to align with PACE Quality Monitoring language based on comments.

Category of the Appeal/Appeal Type

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Appendix

Table 2: Appeal Requests (AR) Record Layout

Row I

Description Column

Provide the category or type of appeal request. Examples include: home care, center attendance, glasses, hearing aids, respite, specialist consultations, medication, etc.

Modified valid field entries to align with PACE Quality Monitoring language based on comments.

Provide the category or type of appeal request. Valid fields include: Decreased Center Attendance, Denial of Enrollment, Dentures, Durable Medical Equipment,

Glasses, Hearing Aid, Home Modification(s), Increased

Center Attendance, Increased Home Care, Involuntary

Disenrollment, Medical Procedure, Medical Supplies,

Nursing Facility Placement - Long Term, Nursing Facility Placement – Respite, Nursing Facility

Placement - Short Term, Specialist Consultation or Visit, Surgical Procedure, Transportation, or Other

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 2: Appeal Requests (AR) Record Layout

Row J

Field Name Column

Description of the Appeal

Modified title to align with PACE Quality Monitoring language based on comments.

Description of the Appeal/Specific Issue

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 2: Appeal Requests (AR) Record Layout

Row K

Description Column

Valid fields include: Approved, Denied or Partially Approved/Denied.

Enter approved if all of the requested services and/or items were approved as requested.

Enter denied if all of the requested services and/or items were denied.

Enter partially approved/denied if the request was not fully approved as requested and/or the PO provided a modified or alternative service to the participant.

Modified the data entry requirement to allow POs to enter withdrawn based on comments.

Valid fields include: Approved, Denied, Partially Approved/Denied or Withdrawn.

Enter approved if all of the requested services and/or items were approved as requested.

Enter denied if all of the requested services and/or items were denied.

Enter partially approved/denied if the request was not fully approved as requested and/or the PO provided a modified or alternative service to the participant.

Enter withdrawn if the participant and/or designated representative requested to withdraw the appeal prior to a decision being rendered.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Appendix

Table 2: Appeal Requests (AR) Record Layout

Row L

Description Column

If the appeal was denied or partially denied, please enter a brief explanation of why the request was denied.

Added

additional language to clarify data entry requirements based on comments.

If the appeal was denied or partially denied, please enter a brief explanation of why the request was denied.

Enter NA if the appeal was approved or withdrawn.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 2: Appeal Requests (AR) Record Layout

Row M

Description Column

Enter the date the PO provided written notification to the participant or designated representative, of the third-party’s decision to approve or deny the appeal.

Submit in MM/DD/YYYY format (e.g., 01/01/2020).

Enter NA if written notification was not provided or not documented.

Modified data entry options to clarify who may be considered a representative.

Enter the date the PO provided written notification to the participant or other representative (e.g. family or caregiver), of the third-party’s decision to approve or deny the appeal.

Submit in MM/DD/YYYY format (e.g., 01/01/2020).

Enter NA if written notification was not provided or not documented.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 2: Appeal Requests (AR) Record Layout

Row N

Description Column

This column only applies to expedited appeals. Enter the time the PO provided written notification to the participant or participant representative, of the third-party’s decision to approve or deny the appeal.

Submit in HH:MM format (e.g., 23:59).

Enter NA if the appeal was not expedited (i.e., was processed as a standard appeal) or if written notification was not provided.

Modified data entry options to clarify who may be considered a representative.

This column only applies to expedited appeals. Enter the time the PO provided written notification to the participant or other representative (e.g. family or caregiver), of the third-party’s decision to approve or deny the appeal.

Submit in HH:MM format (e.g., 23:59).

Enter NA if the appeal was not expedited (i.e., was processed as a standard appeal) or if written notification was not provided.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 3: Grievance Requests

(GR) Record Layout

Row D

Description Column

Indicate if the grievance was submitted by the participant or caregiver. The term caregiver may include family members, POA, legal guardians, other caregivers, etc.

Modified title to align with PACE Quality Monitoring language based on comments.

Indicate if the grievance was submitted by the participant, caregiver or family.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Appendix

Table 3: Grievance Requests

(GR) Record Layout

Row F

Field Name Column

Category of the Grievance

Modified title to align with PACE Quality Monitoring language based on comments.

Category of the Grievance/Grievance Type

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 3: Grievance Requests

(GR) Record Layout

Row F

Description Column

Provide the category or type of grievance. Examples include: Personnel or staffing issue, service delivery, dietary, transportation, home care, etc.

Modified valid field entries to align with PACE Quality Monitoring language based on comments.

Provide the category or type of grievance. Valid fields include: Activities, Communication, Contracted Specialist, Contracted Facility (Hospital, SNF, etc.),

Dietary, Disenrollment, Enrollment, Home Care,

Marketing, Medical Care, Medication, PACE Services, Supplies, Transportation, or Other

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 3: Grievance Requests

(GR) Record Layout

Row F

Description Column

specialist services

Modified example to align with revised entry options.

Home Care

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 3: Grievance Requests

(GR) Record Layout

Row G

Filed Name Column

Category of the Grievance

Modified field name to better align with

PACE quality monitoring data entry name based on comments.

Category of the Grievance/Grievance Type

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Appendix

Table 3: Grievance Requests

(GR) Record Layout

Row I

Description Column

Date notification of the grievance resolution was provided by the PO to the participant and/or caregiver. If both oral and written notification was provided, enter the first notification date. Submit in MM/DD/YYYY format (e.g., 01/01/2020).

Enter NA if the grievance was not resolved or if no notification of the resolution was made.

Added

additional language to clarify data entry requirements based on comments.

Date notification of the grievance resolution was provided by the PO to the participant and/or caregiver. If both oral and written notification was provided, enter the first notification date. Submit in MM/DD/YYYY format (e.g., 01/01/2020).

Enter NA if the grievance was not resolved or if no notification of the grievance resolution was made.

Enter NNR if the participant, family or caregiver specifically requested not to receive notification about the grievance resolution.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Additional Row

This row did not exist in the initial Attachment I PACE Audit Process and Data Request submission

MBI row added to allow CMS to correlate participant data with other data collected by

CMS.

Field Name: Medicare Beneficiary Identifier

Description: If the participant has Medicare, enter the Medicare Beneficiary Identifier.

Enter NA if the participant is not a Medicare participant.

Increase - low

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Number of Emergency Room

Visits

Enter the number of emergency room visits that occurred during the data collection period. Include ER visits that resulted in an observation or hospitalization.

Modified language to improve clarity.

Enter the number of emergency room visits that occurred during the data collection period. Include ER visits that resulted in a hospital admission or observation.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Additional Row

This row did not exist in the initial Attachment I PACE Audit Process and Data Request submission

Replace multiple rows: AP Low Blood

Glucose Level,

AQ High Blood Glucose Level, and AR Oxygen Saturation Level based on comments.

Field Name: Hospitalization/ Emergency Room Reason

Description: Was the ER visit or hospitalization (admission or observation) as a result of hypoglycemia or hyperglycemia, or decreased oxygen saturation?

Enter Y if the participant went to the ER or was admitted to the hospital (or observed at the hospital) for one of these reasons.

Enter N if the participant did not go to the ER or was not admitted to the hospital (or observed at the hospital) for one of these reasons.

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Additional Row

This row did not exist in the initial Attachment I PACE Audit Process and Data Request submission

Replaced row

AO Significant Weight Gain.

Field Name: CHF Exacerbation

Description:

Enter Y if the participant was diagnosed with a CHF exacerbation during the data collection period.

Enter N if the participant was not diagnosed with a CHF exacerbation or the participant did not have a diagnosis of CHF during the data collection period.

Decrease - moderate

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row V

Field Name: Currently Receiving Home Care

Description: Enter skilled if the participant was receiving either skilled home care or a combination of skilled and unskilled home care at the time that the universe is completed.

Enter unskilled if the participant is currently receiving unskilled home care only at the time that the universe is completed.

Enter NA if the participant is not currently receiving home care.

Removed based on comments.

Removed

Decrease - moderate

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row W

Description Column

Enter Y if an employee/contracted employee dispensed medication to the participant in the participant’s home and/or the PACE center at any time during the data collection period.

Enter N if an employee/contracted employee did not

dispense medication to the participant in the participant’s home and/or the PACE center at any time during the data collection period. Prompting/medication reminders are not considered medication administration assistance.

Modified language to more accurately characterize the service provided by the PO based on comments.

Enter Y if an employee/contracted employee administered medication to the participant in the participant’s home and/or the PACE center at any time during the data collection period.

Enter N if an employee/contracted employee did not administer medication to the participant in the participant’s home and/or the PACE center at any time during the data collection period. Prompting/medication reminders are not considered medication administration assistance.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row X

Field Name: Specialist Ordered Medications

Description: Did any specialist prescribe a medication for the participant during the data collection period, regardless of whether the medication was provided to the participant?

If Yes, enter the name of each medication.

If No, enter N.

Removed based on comments.

Removed

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change


Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row Y

Field Name: Delivery of Specialist Ordered

Medications

Description: Were all medications prescribed by a specialist provided to the participant?

If Yes, enter Y.

If No, enter the name of each medication that was not provided.

Enter NA, if no prescriptions were prescribed by a specialist during the data collection period.

Removed based on comments.

Removed


Decrease - high

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row Z

Field Name: Specialist Recommended Medications

Description: Did any specialist recommend a

medication for the participant during the data collection period, regardless of whether the medication was prescribed and/or provided to the participant?

If Yes, enter the name of each medication.

If No, enter N.

Removed based on comments.

Removed


Decrease - high

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AA

Field Name: Delivery of Specialist Recommended

Medications

Description: Were all medications recommended by a specialist prescribed and/or provided to the participant?

If Yes, enter Y.

If No, enter the name of each medication that was not prescribed and/or provided.

Enter NA, if no medications were recommended by a specialist during the data collection period.

Removed based on comments.

Removed


Decrease - high

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AB

Field Name: Participant Pain

Description: Did the participant report pain at any time during the data collection period?

Enter Y if the participant reported pain at any point during the data collection period.

Enter N if the participant did not report pain at any point during the data collection period.

Removed based on comments.

Removed


Decrease - moderate


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AE

Did the PO limit the participant’s access to opioid medications at any time during the data collection period?

Enter Y if any limitations were placed on opioid medications.

Enter N if there were no limitations placed on opioid medications.

Removed based on comments.

Removed

Decrease - moderate

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AH

Field Name Column

Number of Falls reported as a Level II event

Modified language to align with PACE Quality Monitoring language based on comments.

Number of Falls Reported in PACE Quality data

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AH

Description Column

Enter the number of falls the participant had that were reported as a Level II event during the data collection period.

Modified language to align with PACE Quality Monitoring language based on comments.

Enter the number of falls the participant had that were reported in the PACE Quality Data during the data collection period.

No change

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AL

Description Column

Enter Y if the participant was routinely incontinent during the data collection period.

Enter N if the participant was not incontinent or had acute/transient incontinence during the data collection period.

Clarified conditions for data requirement based on comments.

Enter Y if the participant was routinely incontinent during the data collection period.

Enter N if the participant was not routinely incontinent or had acute/transient incontinence during the data collection period.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AN

Description Column

Enter Y if the participant lost more than 2 pounds in 24 hours or 5 pounds in 7 days at any point during the data collection period.

Enter N if the participant did not lose more than 2 pounds in 24 hours or 5 pounds in 7 days at any point during the data collection period.

Modified the data

requirements to align with those commonly used by PACE

Organizations based on comments.

Enter Y if the participant had a weight loss of more than 5% within a 30 day period or 10% within a 180-day period.

Enter N if the participant did not have a weight loss of more than 5% within a 30 day period or 10% within a 180-day period.

Decrease - moderate

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AO

Field Name: Significant Weight Gain

Description: Enter Y if the participant gained more than 2 pounds in 24 hours or 5 pounds in 7 days at any point during the data collection period.

Enter N if the participant did not gain more than 2 pounds in 24 hours or 5 pounds in 7 days at any point during the data collection period.

Replaced with new row for CHF

Exacerbation based on comments.

Removed

Decrease - moderate

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AP

Field Name: Low Blood Glucose Level

Description: Enter Y if the participant had a blood glucose reading less than 60 at any point during the data collection period.

Enter N if the participant did not have a blood glucose reading less than 60 at any point during the data collection period.

Replaced with new row for Hospitalization/

Emergency Room Reason based on comments.

Removed

Decrease - high

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AQ

Field Name: High Blood Glucose Level

Description: Enter Y if the participant had a blood glucose reading greater than 400 at any point during the data collection period.

Enter N if the participant did not have a blood glucose reading greater than 400 at any point during the data collection period.

Replaced with new row for Hospitalization/

Emergency Room Reason based on comments.

Removed

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AR

Field Name: Oxygen Saturation Level

Description: Enter Y if the participant had an oxygen saturation level of less than 85% at any point during the data collection period.

Enter N if the participant did not have an oxygen saturation level of less than 85% at any point during the data collection period.

Replaced with new for

Hospitalization/

Emergency Room Reason based on comments.

Removed

Decrease - high

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AS

If the participant required a mechanically altered diet at any point during the data collection period, enter a description of the diet (e.g., pureed, mechanical, etc.).

Enter NA if the participant did not require a mechanically altered diet at any point during the data collection period.

Removed based on comments.

Removed

Decrease - moderate

Attachment I PACE Audit

Process and Data Request

Appendix

Table 5: List of Participant

Medical Records (LOPMR)

Record Layout

Row AU

Enter Y if the participant required oxygen on a regular basis at any point during the data collection period.

Enter N if the participant did not require oxygen on a regular basis.

Modified language for clarity.

Enter Y if the participant required oxygen on a regular basis at any point during the data collection period.

Enter N if the participant did not require oxygen on a regular basis at any point during the data collection period.

No change

Attachment II PACE

Supplemental Questions

Question 2

List the emergency medications (name, dosage and quantity) that your organization keeps readily available on site at all times.

Note: List drug name as written on the product label. Do not include medications that are stored in a cabinet, cart, room, etc. for convencience but are not specifically for emergency situations. This list of emergency drugs may be provided as a separate attachment labeled emergency medications.

Grammatical correction.

List the emergency medications (name, dosage and quantity) that your organization keeps readily available on site at all times.

Note: List drug name as written on the product label. Do not include medications that are stored in a cabinet, cart, room, etc. for convenience but are not specifically for emergency situations. This list of emergency drugs may be provided as a separate attachment labeled emergency medications.

No change

Attachment II PACE

Supplemental Questions

Question 9

Can participants obtain prescriptions written from any prescriber including specialists? If no, explain the process of reviewing the order and rewriting the prescription.

Modified the language for clarity based on comments.

Can participants obtain prescriptions or orders written from any prescriber including specialists? This includes prescriptions or orders for medications, DME, or any other care/services applicable. If no, explain the process of reviewing recommendations for prescriptions or orders from other prescribers and how the PACE organization determines if the order or recommendation should be provided.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment III Pre-Audit Issues Summary

No change

No change

No change

No change

Attachment IV Onsite Obs

Participant List

Instructions Tab

This document must be completed and submitted to HPMS on the first day of the onsite audit.

Modified the instruction requirements based on comments.

Organizations must submit all of the information identified on tab 2 (OnsiteObsParticipantList) of this template via HPMS on the first day of the onsite audit. Organizations have the option of submitting the information using this excel template or may submit the information in another format the organization can provide. If certain information is not available on the first day of audit, please discuss this with the audit lead prior to submitting.

Decrease moderate

Attachment V Audit Survey

Pre-Audit Activities

Question 5

Question added

Added to assess PO burden based on comments.

How many hours do you estimate staff spent collecting, reviewing, and submitting data prior to the audit?

No change

Completion of the audit survey is optional.

Attachment V Audit Survey

Pre-Audit Activities

Question 6

Question added

Added to assess PO burden based on comments.

Was the timeframe for submitting documentation and data during the pre-audit portion of the audit adequate?

No change

Completion of the audit survey is optional.

Attachment V Audit Survey

Audit Activities

Question 7

Question added

Added to assess PO burden based on comments.

7. In order to complete the requested Impact Analyses:

  1. How many hours do you estimate it took to complete the requested Impact Analyses?

  1. How may staff members do you estimate it took to complete the requested Impact Analyses?

No change

Completion of the audit survey is optional.

Attachment V Audit Survey

Audit Activities

Question 9

Question added

Added to assess PO burden based on comments.

How many hours do you estimate staff spent collecting, reviewing, and submitting data prior to the audit?

No change

Completion of the audit survey is optional.

Attachment V Audit Survey

Audit Activities

Question 10

Question added

Added to assess PO burden based on comments.

Was the timeframe for submitting documentation and data during the pre-audit portion of the audit adequate?

No change

Completion of the audit survey is optional.


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Attachment V Audit Survey

Post-Audit Activities

Question 5

Question added

Added to assess PO burden based on comments.

How many hours do you estimate staff spent collecting, reviewing, and submitting data prior to the audit?

No change

Completion of the audit survey is optional.

Attachment V Audit Survey

Post-Audit Activities

Question 6

Question added

Added to assess PO burden based on comments.

Was the timeframe for submitting documentation and data during the pre-audit portion of the audit adequate?

No change

Completion of the audit survey is optional.

Attachment V Audit Survey

General Audit Questions

Question 3

How would you compare the audit of your PACE organization with the audits of other PSs operated by the same parent organization? Enter NA if the PO’s parent organization does not operate any other PACE organizations or if the PACE contracts do not compare audit experiences.

Grammatical correction.

How would you compare the audit of your PACE organization with the audits of other POs operated by the same parent organization? Enter NA if the PO’s parent organization does not operate any other PACE organizations or if the PACE contracts do not compare audit experiences.

No change

Attachment V Audit Survey

General Audit Questions

Question 5

Question added

Added to assess audit consistency based on comments.

If you feel that your audit experience was different than other PACE organizations operated by the different parent organization, please explain how they were different:

No change

Completion of the audit survey is optional.

AlertIDT1P14

Instructions Tab

Scope

All participants enrolled during the audit review period.

Modified the scope of the review based on comments.

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

AlertIDT1P14

Instructions Tab

Instructions

Review all participant medical record documentation during the audit review period to determine if the IDT did not remain alert to any pertinent input from other team members, participants, and caregivers.

  • Respond to the questions in the participant impact tab.

  • The participant impact tab must include all participants who were enrolled in the PACE organization during the audit review period. This includes new enrollees and participants who were existing enrollees at the start of the audit review period.

  • The review timeframe is the audit review period. Errors noted prior to the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Modified the instructions to reflect the change in the scope of the review based on comments.

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review documentation during the audit review period identified in this tab (Instructions).

  • Determine if the IDT did not remain alert to any pertinent input from other team members, participants, and caregivers.

  • Respond to the questions in the participant impact tab.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

No change

AlertIDT1P14

Participant Impact Tab

Original Column P

If the communication issue caused a delay in or failure to: assess the participant, provide necessary care and/or services, provide access to emergency care, etc., please describe the care and/or services that were not provided or were delayed.

Added language to clarify how to respond when the questions is not applicable based on comments.

If the communication issue caused a delay in or failure to: assess the participant, provide necessary care and/or services, provide access to emergency care, etc., please describe the care and/or services that were not provided or were delayed.

Enter NA if Not Applicable.

No change

AlertIDT1P14

Participant Impact Tab

Original Column Q

Were the services delayed or not provided?

Enter Delayed or Not Provided

Added language to clarify how to respond when the questions is not applicable based on comments.

Were the services delayed or not provided?

Enter Delayed or Not Provided

Enter NA if Not Applicable.

No change

AlertIDT1P14

Participant Impact Tab

Original Column R

If delayed, what date did the participant receive the appropriate care and/or services.

Enter Date

Enter Not Provided if the services were never provided.

Added language to clarify how to respond when the questions is not applicable based on comments.

If delayed, what date did the participant receive the appropriate care and/or services.

Enter Date

Enter Not Provided if the services were never provided.

Enter NA if Not Applicable.

No change

AlertIDT1P14

Participant Impact Tab

Original Column U

If yes, describe the negative outcomes.

Added language to clarify how to respond when the questions is not applicable based on comments.

If yes, describe the negative outcomes.

Enter NA if Not Applicable.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

AppealExt1P71

Participant Impact Tab

Original Column L

Were there any negative participant outcomes?

(Yes/No)

Removed based on comments.

Removed

Decrease - high

AppealExt1P71

Participant Impact Tab

Original Column M

If yes, describe the negative outcomes.

Removed based on comments.

Removed

Decrease - moderate

Appeals1P651P661P681P73

Instructions Tab

Scope

Categorizing Appeals:

  • Review each participant's medical record who was enrolled at any point during the audit review period.

Appeal Reviewers:

  • Review all of the appeals processed during the audit review period.

Presenting Evidence During Appeals:

  • Review all of the appeals processed during the audit review period.

Medicaid and Medicare Appeal Rights

  • Review all of the appeals processed during the audit review period.

Modified the scope of the review based on comments.

Categorizing Appeals:

  • Review all denied service delivery requests during the audit review period.

Appeal Reviewers:

  • Review all of the appeals processed during the audit review period.

Presenting Evidence During Appeals:

  • Review all of the appeals processed during the audit review period.

Medicaid and Medicare Appeal Rights

  • Review all of the appeals processed during the audit review period.

Decrease - moderate


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Appeals1P651P661P681P73

Instructions Tab

Instructions

General:

  • If there have been any changes to the Root Cause Analysis, since the original Root Cause Analysis was provided, please update the changes in the RCA tab.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Categorizing Appeals:

  • Review each participant's medical record to determine if the participant submitted an appeal.

Appeal Reviewers:

  • Review all of the appeals processed during the audit review period and respond to the questions in the Participant Impact tab.

Presenting Evidence During Appeals:

  • Review all of the appeals processed during the audit review period and respond to the questions in the Participant Impact tab.

Medicaid and Medicare Appeal Rights

  • Review all of the appeals processed during the audit review period and respond to the questions in the Participant Impact tab.

Modified the instructions to reflect the change in the scope of the review based on comments.

General:

  • If there have been any changes to the Root Cause Analysis, since the original Root Cause Analysis was provided, please update the changes in the RCA tab.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Categorizing Appeals:

  • Review the medical record for each participant who had a service delivery request denial to determine if the participant requested an appeal.

  • Respond to the questions in the Participant Impact Tab.

Appeal Reviewers:

  • Review all of the appeals processed during the audit review period and respond to the questions in the Participant Impact tab.

Presenting Evidence During Appeals:

  • Review all of the appeals processed during the audit review period and respond to the questions in the Participant Impact tab.

Medicaid and Medicare Appeal Rights

  • Review all of the appeals processed during the audit review period and respond to the questions in the Participant Impact tab.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column G

Did the participant request an appeal during the audit review period (or appeal/challenge a denied service delivery request)?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Did the participant request an appeal during the audit review period (or appeal/challenge a denied service delivery request)?

(Yes/No)

If the auditor did not select Categorizing Appeals on the instructions tab the PO may enter NA in fields G-O.

If the answer to this question is No the PO may enter NA in fields I-O.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column L

If the appeal/request/challenge was resolved, date of resolution/decision.

MM/DD/YYYY

Added language to clarify how to respond when the questions is not applicable based on comments.

If the appeal/request/challenge was resolved, date of resolution/decision.

MM/DD/YYYY

Enter NA if the appeal was not resolved.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Appeals1P651P661P681P73

Participant Impact Tab

Original Column N

If the participant was provided the item/service, what was the date that service was provided?

MM/DD/YYYY

Added language to clarify how to respond when the questions is not applicable based on comments.

If the participant was provided the item/service, what was the date that service was provided?

MM/DD/YYYY

Enter NA if the item/service was not provided.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column O

What evidence is there to demonstrate that the service was received?

Added language to clarify how to respond when the questions is not applicable based on comments.

What evidence is there to demonstrate that the service was received?

Enter NA if the item/service was not provided.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column P

Were there any negative participant outcomes as a result of the failure to appropriately categorize an appeal?

(Yes/No)

Removed based on comments.

Removed

Decrease - high

Appeals1P651P661P681P73

Participant Impact Tab

Original Column Q

Were any of the appeal reviewers involved in the initial decision to deny the service delivery request?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Were any of the appeal reviewers involved in the initial decision to deny the service delivery request?

(Yes/No)

If the auditor did not select Appeals Reviewers on the instructions tab the PO may enter NA in fields P-W.

If the answer to this question is No the PO may enter NA in fields Q-W.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column U

If approved, what date did the participant receive the service?

Added language to clarify how to respond when the questions is not applicable based on comments.

If approved, what date did the participant receive the service?

Enter NA if the appeal was denied.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column V

If denied, did the participant/representative request a Medicare/Medicaid appeal?

Added language to clarify how to respond when the questions is not applicable based on comments.

If denied, did the participant/representative request a Medicare/Medicaid appeal?

Enter NA if the appeal was approved.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Appeals1P651P661P681P73

Participant Impact Tab

Original Column W

If the participant requested another appeal, was the external appeal approved or denied?

Added language to clarify how to respond when the questions is not applicable based on comments.

If the participant requested another appeal, was the external appeal approved or denied?

Enter NA if the appeal was approved or if the participant did not request an additional appeal.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column X

What was the date of the external Medicare/Medicaid decision?

Added language to clarify how to respond when the questions is not applicable based on comments.

What was the date of the external Medicare/Medicaid decision?

Enter NA if the appeal was approved or if the participant chose not to pursue additional appeal.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column Y

Were there any negative participant outcomes as the result of a failure to appoint independent and/or appropriately credentialed third-party reviewers?

(Yes/No)

Removed based on comments.

Removed

Decrease - high

Appeals1P651P661P681P73

Participant Impact Tab

Original Column Z

Did the PO provide written notification to the participant/participant representative that included the participant/participant representative's right to present evidence related to the dispute in person?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Did the PO provide written notification to the participant/participant representative that included the participant/participant representative's right to present evidence related to the dispute in person?

(Yes/No)

If the auditor did not select Presenting Evidence During Appeals on the instructions tab the PO may enter NA in fields X-AE.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AB

Enter the date written notification was provided to the participant/participant representative.

MM/DD/YYYY

Added language to clarify how to respond when the questions is not applicable based on comments.

Enter the date written notification was provided to the participant/participant representative.

MM/DD/YYYY

Enter NA if the participant/participant representative did not receive written notification.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AE

Was the participant/participant representative given an opportunity to present evidence related to the dispute in person?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Was the participant/participant representative given an opportunity to present evidence related to the dispute in person?

(Yes/No)

Enter NA if the participant/representative did not request to present information in person.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AF

Was the participant/participant representative given an opportunity to present evidence related to the dispute in writing?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Was the participant/participant representative given an opportunity to present evidence related to the dispute in writing?

(Yes/No)

Enter NA if the participant/representative did not request to present information in writing.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AG

Enter the date PO responded to the appeal.

MM/DD/YYYY

Added language to clarify how to respond when the questions is not applicable based on comments.

Enter the date PO responded to the appeal.

MM/DD/YYYY

Enter NA if there was no response to the appeal.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AH

Were there any negative participant outcomes as a result of the failure to provide the participant with an opportunity to provide evidence during an appeal?

(Yes/No)

Removed based on comments.

Removed

Decrease - high

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AI

Enter the date of the appeal decision.

MM/DD/YYYY

Added language to clarify how to respond when the questions is not applicable based on comments.

Enter the date of the appeal decision.

MM/DD/YYYY

If the auditor did not select Medicaid and Medicare Appeal Rights on the instructions tab the PO may enter NA in fields AF-AL.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AK

For denials, did the PO provide written notification to the participant/participant representative informing them of their appeal rights under Medicare and Medicaid?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

For denials, did the PO provide written notification to the participant/participant representative informing them of their appeal rights under Medicare and Medicaid?

(Yes/No)

Enter NA if the service being appealed was approved.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AL

Did the participant/participant representative request to pursue their appeal rights under Medicare and Medicaid?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Did the participant/participant representative request to pursue their appeal rights under Medicare and Medicaid?

(Yes/No)

Enter NA if the service being appealed was approved.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AM

Did the PO provide assistance to the

participant/participant representative in choosing which appeal rights to pursue?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Did the PO provide assistance to the

participant/participant representative in choosing which appeal rights to pursue?

(Yes/No)

Enter NA if the service being appealed was approved or if the participant/participant representative chose not to pursue additional appeals.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AN

Did the PO forward the appeal to the appropriate external entity?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Did the PO forward the appeal to the appropriate external entity?

(Yes/No)

Enter NA if the service being appealed was approved or if the participant/participant representative chose not to pursue additional appeals.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AO

Enter the date the appeal was forwarded to Medicare, Medicaid, or Both.

MM/DD/YYYY

Added language to clarify how to respond when the questions is not applicable based on comments.

Enter the date the appeal was forwarded to Medicare, Medicaid, or Both.

MM/DD/YYYY

Enter NA if the service being appealed was approved or if the participant/participant representative chose not to pursue additional appeals.

No change

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AP

Were there any negative participant outcomes as a result of the failure to provide Medicare and/or Medicaid appeal rights?

(Yes/No)

Removed based on comments.

Removed

Decrease - high

Appeals1P651P661P681P73

Participant Impact Tab

Original Column AQ

If yes, describe the negative outcomes.

Removed based on comments.

Removed

Decrease - moderate


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Assessments1P491P501P82

Instructions Tab

Scope

Unscheduled Assessments:

  • All participants enrolled during the audit review period.

Annual/Semiannual Assessments:

  • All participants enrolled during the audit review period.

Initial Assessments:

  • All participants who were newly enrolled during the audit review period.

Modified the scope of the review based on comments..

Unscheduled Assessments:

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Semiannual Assessments:

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Initial Assessments:

  • The scope of this Impact Analysis is limited to 50% of the participants newly enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Assessments1P491P501P82

Instructions Tab

Instructions

General:

  • Once done the participant impact tab, if there have been any changes to the Root Cause Analysis, since the original Root Cause Analysis was provided, please update the changes in the RCA tab.

  • The review timeframe is the audit review period. Errors noted prior to the audit review period should not be included.

Unscheduled Assessments:

  • Review the medical records for all participants during the audit review period in order to determine: 1. If the participant had a change in status; and 2. If all required IDT members completed assessments as required.

Annual/Semiannual Assessments:

  • Review the medical records for all participants during the audit review period in order to determine if all required IDT members completed assessments as required.

Initial Assessments:

  • Review the medical records for all participants who were newly enrolled during the audit review period in order to determine if all required IDT members completed assessments as required.

Modified the instructions to reflect the change in the scope of the review based on comments.

General:

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

  • The review timeframe is the audit review period. Errors noted prior to the audit review period should not be included.

Unscheduled Assessments:

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records to determine:

  1. If the participant had a change in status; and

  2. If all required IDT members completed assessments as required.

Annual/Semiannual Assessments:

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records to determine if all required IDT members completed assessments as required.

Initial Assessments:

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records to determine if all required IDT members completed assessments as required.

No change

Assessments1P491P501P82

Participant Impact Tab

Original Column F

Did the participant experience a change in their health or psychosocial status during the audit review period that?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Did the participant experience a change in their health or psychosocial status during the audit review period that?

(Yes/No)

If the auditor did not select Unscheduled Assessments on the instructions tab the PO may enter NA in fields F-M.

If the answer to this question is No the PO may enter NA in fields G-M.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Assessments1P491P501P82

Participant Impact Tab

Original Column H

Is there documentation that assessments were completed by all required IDT members?

(Yes/No)

Revised for clarity based on comments.

Is there documentation that assessments were completed by all required IDT members (at a minimum this includes: PCP, RN and MSW, and any other discipline determined to be actively involved in the care plan) in response to the change in condition?

(Yes/No)

No change

Assessments1P491P501P82

Participant Impact Tab

Original Column I

Enter the IDT members who completed assessments.

Removed based on comments.

Removed

Decrease - moderate

Assessments1P491P501P82

Participant Impact Tab

Original Column J

Enter the IDT members who did not complete assessments.

Revised for clarity based on comments.

Enter the IDT members who did not complete assessments.

Enter NA if the participant received all required assessments.

No change

Assessments1P491P501P82

Participant Impact Tab

Original Column N

Identify the assessments that were not completed inperson.

(PCP, RN, etc)

Revised for clarity based on comments.

Identify the assessments that were not completed inperson.

(PCP, RN, etc.)

Enter NA if participant had all assessments completed in person.

No change

Assessments1P491P501P82

Participant Impact Tab

Original Column Q

Should the participant have had a Semi-annual Assessment during the audit review period?

(Yes/No)

Revised based on regulatory changes effective

08/02/2019 and added language to clarify how to respond when the questions is not applicable based on comments.

Should the participant have had a Semi-annual Assessment during the audit review period?

(Yes/No)

If the auditor did not select Semiannual Assessments on the instructions tab the PO may enter NA in fields N-W.

If the answer to this question is No the PO may enter NA in fields O-W.

Decrease - low

Assessments1P491P501P82

Participant Impact Tab

Original Column R

What type of assessments should the participant have had during the audit review period?

(Annual, Semi-Annual, or Both)

Removed based on regulatory changes effective

08/02/2019.

Removed

Decrease - low

Assessments1P491P501P82

Participant Impact Tab

Original Column S

Did the participant have an Annual or Semi-annual

Assessment completed during the audit review period?

(Yes/No)

Revised based on regulatory changes effective

08/02/2019.

Did the participant have a Semi-annual Assessment completed during the audit review period?

(Yes/No)

Decrease - low


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Assessments1P491P501P82

Participant Impact Tab

Original Column T

Enter the type of assessment completed.

Enter each type of assessment on a new row (annual on one, semi-annual on another).

(annual/semi-annual)

Removed based on regulatory changes effective

08/02/2019.

Removed

Decrease - low

Assessments1P491P501P82

Participant Impact Tab

Original Column U

Which disciplines were actively involved in the development or implementation of the participant's plan of care, at the time of assessment?

Identify all disciplines that apply.

Revised based on regulatory changes effective

08/02/2019.

For participants that should have had a semi-annual assessment completed, which disciplines were actively involved in the development or implementation of the participant's plan of care, at the time of assessment?

Identify all disciplines that apply.

No change

Assessments1P491P501P82

Participant Impact Tab

Original Column V

List the IDT members who completed assessments.

Removed to reduce burden based on comments.

Removed

Decrease - low

Assessments1P491P501P82

Participant Impact Tab

Original Column W

List the IDT members who DID NOT complete assessments.

Revised based on regulatory changes effective

08/02/2019.

List the IDT members who DID NOT complete assessments (at a minimum the required disciplines include PCP, RN, MSW and any disciplines identified in the previous column).

Enter NA if the participant received all required semiannual assessments.

No change

Assessments1P491P501P82

Participant Impact Tab

Original Column Y

Identify the assessments that were not completed inperson.

(PCP, RN, etc)

Revised for clarity based on comments.

Identify the assessments that were not completed inperson.

(PCP, RN, etc.)

Enter NA if all assessments were completed in person.

No change

Assessments1P491P501P82

Participant Impact Tab

Original Column AD

Did any negative outcomes occur as a result of the failure to conduct in-person annual or semiannual assessments?

(Yes/No)

Removed based on comments.

Removed

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Assessments1P491P501P82

Participant Impact Tab

Original Column AE

Did the required IDT members complete assessments?

(Yes/No)

Added language

to clarify the required IDT disciplines and added language to clarify how to respond when the questions is not applicable based on comments.

Did the required IDT members complete all initial assessments (at a minimum this includes PCP, RN, MSW, RD, HCC, RT/AC, PT and OT)?

(Yes/No)

If the auditor did not select Initial Assessments on the instructions tab the PO may enter NA in fields X-AC.

If the answer to this question is Yes the PO may enter NA in fields Y-AC.

No change

Assessments1P491P501P82

Participant Impact Tab

Original Column AF

List the IDT members who completed assessments.

Removed based on comments.

Removed

Decrease - low

Assessments1P491P501P82

Participant Impact Tab

Original Column AI

Identify any assessments not completed in-person.

(RN, MSW, etc)

Added language to clarify how to respond when the questions is not applicable based on comments.

Identify any assessments not completed in-person.

(RN, MSW, etc.)

Enter NA if all assessments were completed in person.

No change

Assessments1P491P501P82

Participant Impact Tab

Original Column AL

Did any negative outcomes occur as a result of the failure to conduct in-person initial assessments?

(Yes/No)

Removed based on comments.

Removed

Decrease -high

Assessments1P491P501P82

Participant Impact Tab

Original Column AM

If yes, describe the negative outcomes.

Removed based on comments.

Removed

Decrease - moderate

CarePlanContent1P84

Impact Analysis Template

Removed based on comments.

Removed

Decrease - high

CarePlanPartCGInvolvement1P2

0

Impact Analysis Template

Removed based on comments.

Removed

Decrease - high

CDC1P25

Impact Analysis Template

Removed based on comments.

Removed

Decrease - high

CenterSrvcs1P01

Impact Analysis Template

Removed based on comments.

Removed

Decrease - high

Effectuation1P021P111P30

Participant Impact Tab

Original Column G

Date the service delivery request was received by IDT.

MM/DD/YYYY

Added language to clarify how to respond when the questions is not applicable based on comments.

Date the service delivery request was received by IDT.

MM/DD/YYYY

If the auditor did not select Provision of services following an approved service delivery request on the instructions tab the PO may enter NA in fields G-N.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Effectuation1P021P111P30

Participant Impact Tab

Original Column H

Date the service delivery request was approved by the IDT.

MM/DD/YYYY

Removed based on comments.

Removed

Decrease - high

Effectuation1P021P111P30

Participant Impact Tab

Original Column I

Date oral/written notification was provided to the participant/participant representative. If oral and written notification were provided, enter the earliest date.

MM/DD/YYYY

Revised for clarity based on comments.

Date oral/written notification of the approval was provided to the participant/participant representative. If oral and written notification were provided, enter the earliest date.

MM/DD/YYYY

Enter NA is notification was not rendered to the participant.

No change

Effectuation1P021P111P30

Participant Impact Tab

Original Column K

If modified or partial approval, what was the approved service?

Revised for clarity based on comments.

If modified or partial approval, what was the approved service?

Enter NA if approved in full.

No change

Effectuation1P021P111P30

Participant Impact Tab

Original Column N

What evidence/documentation does the PO have that demonstrates the service was approved?

Revised for clarity based on comments.

What evidence/documentation does the PO have that demonstrates the service was approved?

Enter NA if the service was not provided to the participant.

No change

Effectuation1P021P111P30

Participant Impact Tab

Original Column P

Was the participant enrolled in Medicaid? This includes participants who are Medicaid only and dual eligible.

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Was the participant enrolled in Medicaid? This includes participants who are Medicaid only and dual eligible.

(Yes/No)

If the auditor did not select Provision of services to Medicaid participants during an appeal on the instructions tab the PO may enter NA in fields O-X.

If the answer to this question is No the PO may enter NA in fields P-X.

No change

Effectuation1P021P111P30

Participant Impact Tab

Original Column R

Was the PO proposing to terminate or reduce services currently being furnished to the participant?

(Yes/No)

Revised for clarity based on comments.

Was the appeal related to a termination or reduction in services that were currently being furnished to the participant?

(Yes/No)

No change

Effectuation1P021P111P30

Participant Impact Tab

Original Column V

Was the service approved or denied by the third-party reviewer?

Revised for clarity based on comments.

Was the service approved, denied or partially denied by the third-party reviewer?

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Effectuation1P021P111P30

Participant Impact Tab

Original Column W

If the service was terminated and the service was approved by the third-party reviewer, enter the date that the service resumed. Enter NA if the service was denied by the third-party.

MM/DD/YYYY

Revised for clarity based on comments.

If the service was terminated and the service was approved by the third-party reviewer, enter the date that the service resumed.

MM/DD/YYYY

Enter NA if the service was denied by the third-party or the service was never terminated.

No change

Effectuation1P021P111P30

Participant Impact Tab

Original Column X

What evidence or documentation does the PO have to show the service was provided?

Revised for clarity based on comments.

What evidence or documentation does the PO have to show the service was provided?

Enter NA if the service was not provided.

No change

Effectuation1P021P111P30

Participant Impact Tab

Original Column Z

Date the appeal was received by IDT.

MM/DD/YYYY

Added language to clarify how to respond when the questions is not applicable based on comments.

Date the appeal was received by IDT.

MM/DD/YYYY

If the auditor did not select Provision of services following an approved appeal on the instructions tab the PO may enter NA in fields Y-AG.

No change

Effectuation1P021P111P30

Question added

Question added to provide additional clarity to Impact Analysis.

Description of the item/service being appealed.

Increase - low

Effectuation1P021P111P30

Participant Impact Tab

Original Column AA

Was the service approved or denied by the third-party reviewer?

Revised for clarity based on comments.

Date the appeal was approved by any appeal entity (e.g., third party reviewer, IRE, State fair hearings, etc.).

No change

Effectuation1P021P111P30

Participant Impact Tab

New column

Added for clarity based on comments.

Entity that approved the appeal.

(Third Party Reviewer, IRE, State Fair Hearings, etc.)

Increase - low

Effectuation1P021P111P30

Participant Impact Tab

Original Column AB

Date the appeal was approved or denied by the thirdparty reviewer.

MM/DD/YYYY

Removed based on comments.

Removed

Decrease - low

Effectuation1P021P111P30

Participant Impact Tab

Original Column AC

For denied appeals, did the participant request an additional appeal hearing through Medicaid or Medicare?

(Yes/No)

Removed based on comments..

Removed

Decrease - low


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Effectuation1P021P111P30

Participant Impact Tab

Original Column AD

If the participant request an additional appeal hearing through Medicaid or Medicare, was the service approved or denied by the Medicaid or Medicare reviewer? If the participant did not exercise their additional appeal rights, enter NA.

Removed based on comments.

Removed

Decrease - low

Effectuation1P021P111P30

Participant Impact Tab

Original Column AE

If the participant request an additional appeal hearing through Medicaid or Medicare, enter the date that the decision was rendered. If the participant did not exercise their additional appeal rights, enter NA.

MM/DD/YYYY

Removed based on comments.

Removed

Decrease - low

Effectuation1P021P111P30

Participant Impact Tab

Original Column AF

Was the final decision Approved, Denied, or Partially Approved/Denied?

Revised for clarity based on comments.

Was the final decision Approved or Partially Approved/Denied?

No change

Effectuation1P021P111P30

Participant Impact Tab

Original Column AG

If partially approved/denied, what was the approved portion of the item or service?

Revised for clarity based on comments.

If partially approved/denied, what was the approved portion of the item or service?

Enter NA if the appeal was approved in full.

No change

Effectuation1P021P111P30

Participant Impact Tab

Original Column AH

If the service was approved or partially approved by either the third-party, Medicaid, or Medicare reviewer, enter the date that the service was provided or resumed. Enter NA if the service was denied by the third-party.

MM/DD/YYYY

Revised for clarity based on comments.

If the service was approved or partially approved by either the third-party, Medicaid, or Medicare reviewer, enter the date that the service was provided or resumed.

MM/DD/YYYY

Enter Not Provided if the approved service was not provided or if there is no evidence the approved service was provided.

No change

Effectuation1P021P111P30

Participant Impact Tab

Original Column AI

What evidence or documentation does the PO have to demonstrate that the approved service was provided?

Revised for clarity based on comments.

What evidence or documentation does the PO have to demonstrate that the approved service was provided?

Enter NA if the approved service was not provided.

No change

Effectuation1P021P111P30

Participant Impact Tab

Original Column AK

If the participant experienced any negative outcomes, please describe the negative outcomes.

Added language to clarify how to respond when the questions is not applicable based on comments.

If the participant experienced any negative outcomes, please describe the negative outcomes.

Enter NA if there were no negative outcomes.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Effectuation1P021P111P30

Participant Impact Tab

Original Column AL

If the participant experienced negative outcomes, did they occur, in some part, as a result of the failure to provide the item or service?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

If the participant experienced negative outcomes, did they occur, in some part, as a result of the failure to provide the item or service?

(Yes/No)

Enter NA if there were no negative outcomes

No change

EmergencyCare1P07

Instructions Tab

Scope

All participants enrolled at any point during the audit review period.

Modified the scope of the review based on comments.

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Decrease - high

EmergencyCare1P07

Instructions Tab

Instructions

  • Review all participant documentation during the audit review period to determine if each participant requested emergency care, reported an emergency situation, or required emergency care at any time during the audit review period.

  • The participant impact tab must include all participants who were enrolled in the PACE organization during the audit review period. This includes new enrollees and participants who were existing enrollees at the start of the audit review period.

  • Read each question carefully before responding.

  • Respond to the questions in the participant impact tab.

  • The review timeframe is the audit review period stated above. Errors noted prior to the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Modified the instructions to reflect the change in the scope of the review based on comments.

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Read each question carefully before responding.

  • Respond to the questions in the participant impact tab.

  • The review timeframe is the audit review period stated above. Errors noted prior to the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

EmergencyCare1P07

Participant Impact Tab

Original Column G

During the audit review period did the participant or caregiver:

  • Utilize emergency services (regardless of whether authorization was requested);

  • Request emergency services (regardless of whether the participant went to the emergency department); or • Contact the PO or one of its contracted providers to report an emergency?

(Yes/No)

If the response is No in this column, the PO may enter NA in all remaining columns.

Revised for clarity based on comments.

No change

EmergencyCare1P07

Participant Impact Tab

Original Column H

When did the participant or caregiver:

  • Utilize emergency services;

  • Request emergency services; or

  • Contact the PO or one of its contracted providers to report an emergency?

MM/DD/YYYY

Use a new line for each request, report or ER visit.

Removed based on comments.

Removed

Decrease - low

EmergencyCare1P07

Participant Impact Tab

Original Column I

Was this a request for Emergency services, a utilization or a report of an emergency?

(Enter Request, Report or Utilization)

Removed based on comments.

Removed

Decrease - moderate

EmergencyCare1P07

Participant Impact Tab

Original Column J

Did the participant or caregiver contact the PO or one its contacted providers before utilizing emergency services?

(Yes/No)

Revised for clarity based on comments.

Did the participant contact the PO before going to the ER?

Yes/No

No change

EmergencyCare1P07

Participant Impact Tab

Original Column K

If contact was made before utilizing emergency services (or to ask whether to use emergency services), who did the participant or caregiver contact (PO, oncall, contracted on-call, etc.)?

Revised for clarity based on comments.

If the participant contacted the PO before going to the

ER please enter the date and time of the initial contact.

MM/DD/YYYY, HH:MM AM/PM

Enter NA if the participant did not contact the PO before utilizing emergency services.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

EmergencyCare1P07

Participant Impact Tab

Original Column L

If contact was made before utilizing emergency services, describe the symptoms as reported by the participant and/or caregiver.

Revised for clarity based on comments.

Please briefly describe the concerns and/or symptoms reported by the participant and/or caregiver.

Enter NA if the participant did not contact the PO before utilizing emergency services.

No change.

EmergencyCare1P07

Participant Impact Tab

Original Column M

Date of initial contact prior to utilization of emergency services.

MM/DD/YYYY

Enter NA if the participant did not contact the PO before utilizing emergency services.

Removed based on comments.

Removed

No change.

EmergencyCare1P07

Participant Impact Tab

Original Column N

Time of initial contact prior to utilization of emergency services.

Enter NA if the participant did not contact the PO before utilizing emergency services.

Removed based on comments.

Removed

Decrease - moderate

EmergencyCare1P07

Participant Impact Tab

Original Column P

Did PO or contracted staff assess the participant before they sought emergency treatment?

(Yes/No)

Enter NA if the participant did not contact the PO before utilizing emergency services.

Column P was divided into two questions to improve clarity based on comments..

Did staff or contractors from the PO assess the participant in response to the participant/caregiver's initial contact?

Yes/No

Enter NA if the participant did not contact the PO before utilizing emergency services.

No change

EmergencyCare1P07

Participant Impact Tab

Original Column P

Did PO or contracted staff assess the participant before they sought emergency treatment?

(Yes/No)

Enter NA if the participant did not contact the PO before utilizing emergency services.

Column P was divided into two questions to improve clarity based on comments.

Was the assessment completed prior to the participant utilizing the ER?

Yes/No

Enter NA if the participant did not utilize the ER or if the participant/caregiver did not contact the PO before utilizing emergency services.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

EmergencyCare1P07

Participant Impact Tab

Original Column T

If the participant was instructed to not utilize emergency services, what was the basis for that decision?

Enter NA if the participant did not contact the PO before utilizing emergency services.

Columns T, U, and V were consolidated into a single question to improve clarity based on comments.

Did staff or contractors from the PO:

  • Instruct the participant and/or caregiver that prior authorization was needed before to going to the ER or calling 911; or

  • Instruct the participant and/or caregiver that approval was needed before to going to the ER or calling 911; or • Instruct the participant and/or caregiver not to go to the ER or call 911?

Yes/No

Enter NA if the participant did not contact the PO before utilizing emergency services.

Decrease - low

EmergencyCare1P07

Participant Impact Tab

Original Column U

At any point, was the participant or caregiver told that emergency services must be authorized?

(This includes conversations before or after emergency services were rendered)

(Yes/No)

Columns T, U, and V were consolidated into a single question to improve clarity based on comments.

Did staff or contractors from the PO:

  • Instruct the participant and/or caregiver that prior authorization was needed before to going to the ER or calling 911; or

  • Instruct the participant and/or caregiver that approval was needed before to going to the ER or calling 911; or • Instruct the participant and/or caregiver not to go to the ER or call 911?

Yes/No

Enter NA if the participant did not contact the PO before utilizing emergency services.

Decrease - low

EmergencyCare1P07

Participant Impact Tab

Original Column V

If yes, how was this information communicated to the participant or caregiver (i.e., during on-call conversation, information packet provided to participant, etc)?

Columns T, U, and V were consolidated into a single question to improve clarity based on comments.

Did staff or contractors from the PO:

  • Instruct the participant and/or caregiver that prior authorization was needed before to going to the ER or calling 911; or

  • Instruct the participant and/or caregiver that approval was needed before to going to the ER or calling 911; or • Instruct the participant and/or caregiver not to go to the ER or call 911?

Yes/No

Enter NA if the participant did not contact the PO before utilizing emergency services.

Decrease - low


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

EmergencyCare1P07

Participant Impact Tab

Original Column W

Did the participant or caregiver seek emergency care or utilize emergency care after contacting the PO or one of the POs contracted providers?

(Yes/No)

Revised for clarity based on comments.

Date/ Time the participant went to the ER.

MM/DD/YYYY, HH:MM

Enter NA if the participant did not utilize emergency services.

No change

EmergencyCare1P07

Participant Impact Tab

Original Column X

Did emergency room records indicate that the participant was experiencing an emergent situation?

(Yes/No)

Enter NA if the participant did not utilize emergency services.

Revised for clarity based on comments.

Did emergency room records indicate that the participant was experiencing an emergent situation?

(Yes/No)

Enter NA if the participant did not utilize emergency services.

This question applies to all ER visits regardless of whether the participant/caregiver contacted the PO.

No change

EmergencyCare1P07

Participant Impact Tab

Original Column Y

If emergency room records indicated that the participant experienced an emergent situation, please describe the situation.

Enter NA if the participant did not utilize emergency services.

Revised for clarity based on comments.

If emergency room records indicated that the participant experienced an emergent situation, please describe the situation.

Enter NA if the participant did not utilize emergency services.

This question applies to all ER visits regardless of whether the participant/caregiver contacted the PO.

No change

EmergencyCare1P07

Participant Impact Tab

Original Column Z

If the participant DID NOT utilize emergency services, did the participant experience any serious jeopardy to their health, serious impairment to bodily functions, or serious dysfunction of any bodily organ or part?

(Yes/No)

Enter NA if the participant did utilize emergency services.

Removed based on comments.

Removed

Decrease - moderate


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

EmergencyCare1P07

Participant Impact Tab

Original Column AA

If the participant experienced negative outcomes, did they occur, in some part, as a result of the failure to seek emergency care?

(Yes/No)

Revised for clarity based on comments.

Did the participant experience any negative outcomes after being instructed:

  • That prior authorization was needed before to going to the ER or calling 911; or

  • That approval was needed before to going to the ER or calling 911; or

  • Not to go to the ER or call 911?

(Yes/No)

Enter NA if none of the above are applicable.

No change

EmergencyCare1P07

Participant Impact Tab

Original Column AB

If yes, describe the negative outcomes.

Added language to clarify how to respond when the questions is not applicable based on comments.

If yes, describe the negative outcomes.

Enter NA if the participant did not experience any negative outcomes.

No change

EmergencyCare1P07

Participant Impact Tab

Question added

Added to simplify the Impact Analysis based on comments.

If the participant was evaluated/treated in an ER, what was the final ER diagnosis?

This question applies to all ER visits regardless of whether the participant/caregiver contacted the PO

Increase - low

EmergencyCare1P07

Participant Impact Tab

Question added

Added to simplify the Impact Analysis based on comments.

Was the participant admitted to the hospital or held for observation?

Yes/No

Enter NA if the participant did not utilize emergency services.

This question applies to all ER visits regardless of whether the participant/caregiver contacted the PO.

Increase - low

EmergencyCare1P07

Participant Impact Tab

Original Column AC

Following an emergency room/department visit did the IDT review the ER/ED records to either approve or deny the visit?

(Yes/No)

Enter NA if the participant did not utilize emergency services.

Removed based on comments.

Removed

Decrease - low


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

EmergencyCare1P07

Participant Impact Tab

Original Column AD

Was the visit approved or denied?

(approved/denied)

Enter NA if the participant did not utilize emergency services.

Removed based on comments.

Removed

Decrease - low

EmergencyCare1P07

Participant Impact Tab

Original Column AE

At any point, did the participant receive a bill for the emergency services?

(Yes/No)

Enter NA if the participant did not utilize emergency services.

Revised for clarity based on comments.

Was the participant held responsible for any of the cost of the ER visit?

Yes/No

This question applies to all ER visits regardless of whether the participant/caregiver contacted the PO.

No change

EmergencyCare1P07

Participant Impact Tab

Original Column AF

Did the PO pay, in full, for this emergency service?

(Yes/No)

Enter NA if the participant did not utilize emergency services.

Revised for clarity based on comments.

If yes, how much?

This question applies to all ER visits regardless of whether the participant/caregiver contacted the PO.

Enter NA if the PO covered 100% of the cost of the ER visit.

No change

EmergencyEquipment1P79

Removed

Removed based on comments.

Removed

Decrease - high

Grievances1P311P751P77

Instructions Tab

Scope

Resolution of participant grievances:

  • All grievances during the audit review period.

Recognizing complaints as grievances:

  • All participants enrolled in the PO during the audit review period.

  • Review all participant medical records, on-call records, PAC minutes, etc. during the audit review period to determine if complaints were processed.

Discussing grievances with participants:

  • Review all documentation that pertains to the review of the PO's grievance process.

Modified the scope of the review based on comments.

Resolution of participant grievances:

  • All grievances during the audit review period.

Recognizing complaints as grievances:

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the grievance sample selection. • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Discussing grievances with participants:

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the grievance sample selection. • The auditor will select the participants to be reviewed and enter their identifying information on the Participant

Impact tab.

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Grievances1P311P751P77

Instructions Tab

Instructions

General:

  • The review timeframe is the audit review period. Errors noted prior to the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Resolution of participant grievances:

  • Review each grievance and respond to the questions in the Participant Impact tab.

Recognizing complaints as grievances:

  • Review all medical records, on-call records, PAC minutes, etc. during the audit review period to determine if the participant, participant's family members, or participant representative submitted a compliant verbally or in writing.

  • Answer the questions in the Participant Impact tab.

Discussing grievances with participants:

  • Answer the questions in the Participant Impact tab.

Modified the instructions to reflect the change in the scope of the review based on comments.

General:

  • The review timeframe is the audit review period. Errors noted prior to the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Resolution of participant grievances:

  • Review each grievance and respond to the questions in the Participant Impact tab.

Recognizing complaints as grievances:

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records to determine if the participant, participant's family members, or participant representative submitted a compliant verbally or in writing.

  • Respond to the questions in the Participant Impact tab.

Discussing grievances with participants:

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records to determine if the participant was informed of the grievance process at the time of enrollment and on at least annually basis. • Respond to the questions in the Participant Impact tab.

No change

Grievances1P311P751P77

Participant Impact Tab

Original Column G

Enter the number of unique issues contained within the grievance.

Added language to clarify how to respond when the questions is not applicable based on comments.

Enter the number of unique issues contained within the grievance.

If the auditor did not select Resolution of participant grievances on the instructions tab the PO may enter NA in fields G-L.

No change

Grievances1P311P751P77

Participant Impact Tab

Original Column J

Which issues were unresolved? Enter a brief description.

Added language to clarify how to respond when the questions is not applicable based on comments.

Which issues were unresolved? Enter a brief description.

Enter NA if all issues within the grievance were resolved.

No change


Section in Current CMS-10630

(04/16/2019)

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Revised Language

Burden

Grievances1P311P751P77

Participant Impact Tab

Original Column K

Why were the issues not resolved?

Added language to clarify how to respond when the questions is not applicable based on comments.

Why were the issues not resolved?

Enter NA if all issues within the grievance were resolved.

No change

Grievances1P311P751P77

Participant Impact Tab

Original Column L

Did the participant experience any negative outcomes as a result of the failure to resolve all issues within a grievance?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Did the participant experience any negative outcomes as a result of the failure to resolve all issues within a grievance?

(Yes/No)

Enter NA if all issues within the grievance were resolved.

No change

Grievances1P311P751P77

Participant Impact Tab

Original Column M

Did the participant, their family members, or representative express a complaint, either written or oral, expressing dissatisfaction with service delivery or the quality of care furnished during the audit review period?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Did the participant, their family members, or

representative express a complaint, either written or oral, expressing dissatisfaction with service delivery or the quality of care furnished during the audit review period?

(Yes/No)

If the auditor did not select Recognizing complaints as grievances on the instructions tab the PO may enter NA in fields M-V.

If the answer to this question is No enter NA in columns N-V

No change

Grievances1P311P751P77

Participant Impact Tab

Original Column T

If yes, what was the resolution?

Added language to clarify how to respond when the questions is not applicable based on comments.

If yes, what was the resolution?

Enter NA if the complaint was not resolved outside of the grievance process.

No change

Grievances1P311P751P77

Participant Impact Tab

Original Column U

If yes, when was it resolved?

Added language to clarify how to respond when the questions is not applicable based on comments.

If yes, when was it resolved?

Enter NA if the complaint was not resolved outside of the grievance process.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Grievances1P311P751P77

Participant Impact Tab

Original Column W

Is their documentation that the participant was informed of the grievance process, in writing, upon enrollment?

(Yes/No)

Enter NA if the participant was not newly enrolled during the audit review period.

Added language to clarify how to respond when the questions is not applicable based on comments.

Is their documentation that the participant was informed of the grievance process, in writing, upon enrollment?

(Yes/No)

If the auditor did not select Discussing grievances with participants on the instructions tab the PO may enter NA in fields W-Z.

Enter NA if the participant was not newly enrolled during the audit review period.

No change

HomeCare1P02

Instructions Tab

Scope

All participants enrolled at any point during the audit review period.

Modified the scope of the review based on comments.

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Decrease - high

HomeCare1P02

Instructions Tab

Instructions

  • Review all relevant participant

information/documentation to determine if home care services were not provided, delayed, or reduced at any point during the audit review period.

  • The review timeframe is the audit review period. Issues noted before or after the audit review period should not be included.

  • The participant impact tab must include all participants who were enrolled in the PACE organization during the audit review period. This includes new enrollees and participants who were existing enrollees at the start of the audit review period.

  • Respond to the questions in the participant impact tab for all participants. If a participant was not impacted by the condition (i.e., they received all home care services in a timely manner), the PO should enter No in Column F and NA in all additional blue fields.

Please do not leave any blank spaces.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Modified the instructions to reflect the change in the scope of the review based on comments.

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records to determine if home care services were not provided, delayed, or reduced at any point during the audit review period.

  • The review timeframe is the audit review period. Issues noted before or after the audit review period should not be included.

  • Respond to the questions in the participant impact tab for all participants. If a participant was not impacted by the condition (i.e., they received all home care services in a timely manner), the PO should enter No in Column F and NA in all additional blue fields.

Please do not leave any blank spaces.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

HomeCare1P02

Participant Impact Tab

Original Column F

During the Audit Review Period

  1. Did the IDT recommend or approve home care;

  2. Did a physician or NP order home care; or

  3. Was home care included in the care plan.

If the PO enters Yes to any of the above enter yes in this column.

Enter No if home care services were not recommended, approved or ordered.

(Yes/No)

Revised for clarity based on comments.

During the Audit Review Period

  1. Did the IDT determine home care was necessary;

  2. Did a provider order home care; or

  3. Was home care included in the care plan?

If the PO enters Yes to any of the above enter yes in this column.

Enter No if home care services were not determined necessary, approved or ordered.

(Yes/No)

If No is entered, the organization may enter NA in all remaining fields.

No change

HomeCare1P02

Participant Impact Tab

Original Column G

If the answer to column F is Yes, please indicate whether the home care was:

  1. IDT recommended;

  2. Approved as part of a service delivery request;

  1. Approved a part of an appeal;

  2. Ordered by a physician or NP?

If the answer to column F is No, enter NA

Revised for clarity based on comments.

If the answer to column F is Yes, please indicate whether the home care was:

  1. Determined necessary by the IDT;

  2. Approved as part of a service delivery request;

  3. Approved a part of an appeal;

  4. Ordered by a provider?

No change

HomeCare1P02

Participant Impact Tab

Original Column I

Enter the type of home care that was approved or recommended (e.g., chore services, medication administration, etc)

If the participant was approved for multiple types of home care services, please identify each on a separate line in the IA.

Revised for clarity based on comments.

Enter the type of home care that was determined necessary, approved or ordered (e.g., chore services, medication administration, etc.).

If the participant was approved for multiple types of home care services, please identify each on a separate line in the IA.

No change

HomeCare1P02

Participant Impact Tab

Original Column J

Enter the date when home care was first recommended, approved, ordered, or care planned (start date).

Revised for clarity based on comments.

Enter the date when home care was first determined necessary, approved, ordered, or care planned (start date).

No change

HomeCare1P02

Participant Impact Tab

Original Column L

Enter the total number of hours per week home care services were recommended, approved, ordered, or care planned.

Revised for clarity based on comments.

Enter the total number of hours per week home care services were determined necessary, approved, ordered, or care planned.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

HomeCare1P02

Participant Impact Tab

Original Column M

If there was a delay in providing home care, enter Delayed.

If home care services were never provided enter Not Provided.

If home care services were reduced, enter Reduced.

Revised for clarity based on comments.

If there was a delay in providing home care, enter Delayed.

If home care services were never provided enter Not Provided.

If home care services were reduced, enter Reduced.

Enter NA if home care services were promptly provided as approved/ordered.

No change

HomeCare1P02

Participant Impact Tab

Original Column N

If there was a delay, when did the participant begin receiving the number of home care hours/schedule recommended, approved, ordered, or care planned?

If home care services were never provided enter Not Provided.

Revised for clarity based on comments.

If there was a delay, when did the participant begin receiving the number of home care hours/schedule determined necessary, approved, ordered, or care planned?

If home care services were never provided enter Not Provided.

Enter NA if home care services were promptly provided as approved/ordered.

No change

HomeCare1P02

Participant Impact Tab

Original Column R

If the participant's recommended, approved, ordered, or care planned home care services were delayed or reduced or not provided, please explain the cause.

Revised for clarity based on comments.

If the participant's necessary, approved, ordered, or care planned home care services were delayed or reduced or not provided, please explain the cause.

No change

HomeCare1P02

Participant Impact Tab

Original Column T

If Yes, please describe the Negative Outcomes?

Added language to clarify how to respond when the questions is not applicable based on comments.

If Yes, please describe the Negative Outcomes?

Enter NA if there were no negative outcomes.

No Change

MedErrors1P02

Instructions Tab

Scope

All participants enrolled at any point during the audit review period.

Modified the scope of the review based on comments.

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

MedErrors1P02

Instructions Tab

Instructions

  • Review all participant documentation during the audit review period to determine if there were any medication errors.

  • Respond to the questions in the participant impact tab.

  • The participant impact tab must include all participants who were enrolled in the PACE organization during the audit review period. This includes new enrollees and participants who were existing enrollees at the start of the audit review period.

  • The review timeframe is the audit review period. Errors noted before or after the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Modified the instructions to reflect the change in the scope of the review based on comments.

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records to determine if any medication errors occurred.

  • Respond to the questions in the participant impact tab.

  • The review timeframe is the audit review period. Errors noted before or after the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

No change

MedErrors1P02

Participant Impact Tab

Original Column S

If yes, describe the negative outcomes.

Added language to clarify how to respond when the questions is not applicable based on comments.

If yes, describe the negative outcomes.

Enter NA if the participant did not experience negative outcomes.

No change

MedRecs1P22

Removed

Removed based on comments.

Removed

Decrease - high

PACEIDT1P101P131P15

Removed

Removed based on comments.

Removed

Decrease - high

Personnel

Instructions Tab

Scope

Initial personnel competencies:

  • All staff, employed and contracted, who had direct participant contact in the PACE center or participant home AND were newly hired during the audit review period. Do not include any staff hired before the start of the audit review period.

Personnel licensure:

  • All staff, employed and contracted, who had direct participant contact in the PACE center or participant home during the audit review period.

Background checks:

  • All staff, employed and contracted, who had direct participant contact in the PACE center or participant home AND were newly hired during the audit review period. Do not include any staff hired before the start of the audit review period.

Modified the scope of the review based on comments.

Initial personnel competencies:

The scope of the Impact Analysis is limited to 50% of staff (including employees and contractors) during the audit review period who were not included in the personnel sample selection and meet the following criteria:

  1. Were newly hired during the audit review period; and

  2. Had direct participant contact in the PACE centers or participant homes.

Personnel licensure:

The scope of the Impact Analysis is limited to 50% of staff (including employees and contractors) during the audit review period who were not included in the personnel sample selection and had direct participant contact in the PACE centers or participant homes.

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Personnel

Instructions Tab (continued)

Scope

OIG exclusion checks:

  • All staff, employed and contracted, who had direct participant contact in the PACE center or participant home AND were newly hired during the audit review period. Do not include any staff hired before the start of the audit review period.

Background checks:

  • All staff, employed and contracted, who had direct participant contact in the PACE center or participant home AND were newly hired during the audit review period. Do not include any staff hired before the start of the audit review period.

Communicable disease clearance:

  • All staff, employed and contracted, who had direct participant contact in the PACE center or participant home AND were newly hired during the audit review period. Do not include any staff hired before the start of the audit review period.

Driver specific training:

  • All staff, employed and contracted, who tranported (drove) participants on behalf of the PACE organization.

Modified the scope of the review based on comments.

OIG exclusion checks:

The scope of the Impact Analysis is limited to 50% of staff (including employees and contractors) during the audit review period who were not included in the personnel sample selection and meet the following criteria:

  1. Were newly hired during the audit review period; and

  2. Had direct participant contact in the PACE centers or participant homes.

Background checks:

The scope of the Impact Analysis is limited to 50% of staff (including employees and contractors) during the audit review period who were not included in the personnel sample selection and meet the following criteria:

  1. Were newly hired during the audit review period; and

  2. Had direct participant contact in the PACE centers or participant homes.

Communicable disease clearance:

The scope of the Impact Analysis is limited to 50% of staff (including employees and contractors) during the audit review period who were not included in the personnel sample selection and meet the following criteria:

  1. Were newly hired during the audit review period; and

  2. Had direct participant contact in the PACE centers or participant homes. Driver specific training:

The scope of the Impact Analysis is limited to 50% of staff (including employees and contractors) during the audit review period who were not included in the personnel sample selection and transported participants.

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Personnel

Participant Impact Tab

Original Column J

Is there documentation that the staff member's competency was evaluated prior to them working independently?

(Yes/No)

*This requirement only applies to personnel newly hired during the audit review period.

Enter NA if the employee did not have direct participant contact during the audit review period.

Added language to clarify how to respond when the questions is not applicable based on comments.

Is there documentation that the staff member's competency was evaluated prior to them working independently?

(Yes/No)

*This requirement only applies to personnel newly hired during the audit review period.

If the auditor did not select Initial personnel competencies on the instructions tab the PO may enter NA in fields J-L.

Enter NA if the employee did not have direct participant contact during the audit review period.

No change

Personnel

Participant Impact Tab

Original Column M

Is the staff member required to have a license in order to perform care in the PO's state.

(Yes/No)

*This requirement applies to all personnel.

Added language to clarify how to respond when the questions is not applicable based on comments.

Is the staff member required to have a license in order to perform care in the PO's state?

(Yes/No)

*This requirement applies to all personnel.

If the auditor did not select Personnel licensure on the instructions tab the PO may enter NA in fields M-O.

No change

Personnel

Participant Impact Tab

Original Column N

Type of license(s) required?

*This requirement applies to all personnel.

Added language to clarify how to respond when the questions is not applicable based on comments.

Type of license(s) required?

*This requirement applies to all personnel.

Enter NA if the staff member is not required to have a license.

No change

Personnel

Participant Impact Tab

Original Column O

Is there documentation that the staff member had a valid license during the audit review period?

(Yes/No)

*This requirement applies to all personnel.

Enter NA if the employee did not have direct participant contact during the audit review period.

Added language to clarify how to respond when the questions is not applicable based on comments.

Is there documentation that the staff member had a valid license during the audit review period?

(Yes/No)

*This requirement applies to all personnel.

Enter NA if the staff member is not required to have a license or did not have direct participant contact during the audit review period.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Personnel

Participant Impact Tab

Original Column P

Is there documentation that an OIG exclusion check was completed before the date of hire?

(Yes/No)

*This requirement only applies to personnel newly hired during the audit review period.

Added language to clarify how to respond when the questions is not applicable based on comments.

Is there documentation that an OIG exclusion check was completed before the date of hire?

(Yes/No)

*This requirement only applies to personnel newly hired during the audit review period.

If the auditor did not select OIG exclusion checks on the instructions tab the PO may enter NA in fields P-Q.

No change

Personnel

Participant Impact Tab

Original Column R

Is there documentation that a background check was completed before the date of hire?

(Yes/No)

*This requirement only applies to personnel newly hired during the audit review period.

Added language to clarify how to respond when the questions is not applicable based on comments.

Is there documentation that a background check was completed before the date of hire?

(Yes/No)

*This requirement only applies to personnel newly hired during the audit review period.

If the auditor did not select Background checks on the instructions tab the PO may enter NA in fields R-S.

No change

Personnel

Participant Impact Tab

Original Column T

Is there documentation that the staff member was evaluated by a PCP, NP, or PA, and determined to be free of communicable prior to engaging in direct participant contact?

(Yes/No)

*This requirement only applies to personnel newly hired during the audit review period.

Enter NA if the staff member did not have direct participant contact during the audit review period.

Added language to clarify how to respond when the questions is not applicable based on comments.

Is there documentation that the staff member was evaluated by a PCP, NP, or PA, and determined to be free of communicable prior to engaging in direct participant contact?

(Yes/No)

*This requirement only applies to personnel newly hired during the audit review period.

If the auditor did not select Communicable disease clearance on the instructions tab the PO may enter NA in fields T-U.

Enter NA if the staff member did not have direct participant contact during the audit review period.

No change

Personnel

Participant Impact Tab

Original Column U

Date the individual was screened/medically cleared of communicable diseases.

MM/DD/YYYY

Enter Not Completed if the individual was never medically cleared.

Added language to clarify how to respond when the questions is not applicable based on comments.

Date the individual was screened/medically cleared of communicable diseases.

MM/DD/YYYY

Enter Not Completed if the individual was never medically cleared.

Enter NA if the staff member did not have direct participant contact during the audit review period.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Personnel

Participant Impact Tab

Original Column V

Date the driver was provided training on handling the special needs of the participants.

MM/DD/YYYY

Enter Not Completed if the individual was never provided training.

Added language to clarify how to respond when the questions is not applicable based on comments.

Date the driver was provided training on handling the special needs of the participants.

MM/DD/YYYY

Enter Not Completed if the individual was never provided training.

If the auditor did not select Driver Specific Training on the instructions tab the PO may enter NA in fields V-W.

No change

Personnel

Participant Impact Tab

Original Column Y

Removed

Removed based on comments.

Removed

Decrease - high

Personnel

Participant Impact Tab

Original Column Z

Removed

Removed based on comments.

Removed

Decrease - moderate

PracticeScope1P33

Removed

Removed based on comments.

Removed

Decrease - high

ProvisionofServices1P021P81

Instructions Tab

Scope

All participants enrolled at any point during the audit review period.

Modified the scope of the review based on comments.

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

ProvisionofServices1P021P81

Instructions Tab

Instructions

  • Review all relevant participant documentation (e.g., medical record documentation) during the audit review period to determine if any necessary services or items were not provided. POs should consider any documentation and/or evidence that shows provision of services including the medical record, invoices, outside specialist notes, etc.

  • The participant impact tab must include all participants who were enrolled in the PACE organization during the audit review period. This includes new enrollees and participants who were existing enrollees at the start of the audit review period.

  • Respond to the questions in the participant impact tab for all participants. If a participant was not impacted by the condition (i.e., they received all services in a timely manner), the PO should enter No in column F and then NA in all additional blue fields.

  • Following the completion of the Participant Impact tab, POs should review and revised the Root Cause Analysis tab to reflect the final impact and make any additional changes necessary.

Modified the instructions to reflect the change in the scope of the review based on comments.

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records (e.g., medical record documentation) to determine if any necessary services or items were not provided. POs should consider any documentation and/or evidence that shows provision of services including the medical record, invoices, outside specialist notes, etc.

  • Respond to the questions in the participant impact tab. If a participant was not impacted by the condition (i.e., they received all services in a timely manner), the PO should enter No in column F and then NA in all additional blue fields.

  • Following the completion of the Participant Impact tab, POs should review and revised the Root Cause Analysis tab to reflect the final impact and make any additional changes necessary.

No change

ProvisionofServices1P021P81

Participant Impact Tab

Original Column F

During the audit review period, were any services or items:

  • recommended by the IDT or an IDT member;

  • Approved by IDT; or

  • ordered by a PCP or physician extender;

NOT provided or delayed?

Enter Yes if the participant did not receive services, or if services were delayed.

Enter No if the participant received all services (in a timely manner).

Revised for clarity based on comments.

During the audit review period, were any services or items:

  • determined necessary by the IDT or an IDT member;

  • Approved by IDT; or

  • ordered by a PCP or physician extender;

NOT provided or delayed?

Enter Yes if the participant did not receive services, or if services were delayed.

Enter No if the participant received all services (in a timely manner).

If No, the organization may enter NA in all remaining fields.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

ProvisionofServices1P021P81

Participant Impact Tab

Original Column G

Was the delayed service/item:

  • recommended by the IDT or an IDT member;

  • Approved by IDT; or

  • ordered by a PCP or physician extender?

If another scenario applies, please enter a brief description.

Enter NA if all services/items were provided to the participant.

Revised for clarity based on comments.

Was the delayed service/item:

  • determined necessary by the IDT or an IDT member;

  • Approved by IDT; or

  • ordered by a PCP or physician extender?

If another scenario applies, please enter a brief description.

No change

ProvisionofServices1P021P81

Participant Impact Tab

Original Column L

If the service/item was delayed, when was it provided to the participant?

MM/DD/YYYY

Enter Not Provided if the service/item was never provided.

Added language to clarify how to respond when the questions is not applicable based on comments.

If the service/item was delayed, when was it provided to the participant?

MM/DD/YYYY

Enter Not Provided if the service/item was never provided.

Enter NA if the service/item was not delayed.

No change

ProvisionofServices1P021P81

Participant Impact Tab

Original Column P

If yes, describe the negative outcomes.

Added language to clarify how to respond when the questions is not applicable based on comments.

If yes, describe the negative outcomes.

Enter NA if the participant did not experience negative outcomes.

No change

Restraints1P09

Instructions Tab

Scope

All participants enrolled during the audit review period.

Modified the scope of the review based on comments.

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

Restraints1P09

Instructions Tab

Instructions

  • Review all participant medical record documentation during the audit review period to determine if restraints were utilized for any participants.

  • Read each question carefully before responding.

  • Respond to the questions in the participant impact tab.

  • The participant impact tab must include all participants who were enrolled in the PACE organization during the audit review period. This includes new enrollees and participants who were existing enrollees at the start of the audit review period.

  • The review timeframe is the audit review period. Errors noted prior to the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Modified the instructions to reflect the change in the scope of the review based on comments.

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records to determine if restraints were utilized for any participants.

  • Read each question carefully before responding.

  • Respond to the questions in the participant impact tab.

  • The review timeframe is the audit review period. Errors noted prior to the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

No change

Restraints1P09

Participant Impact Tab

Original Column G

Were any physical devices, materials, or equipment used to restrict the participant's movement at any point during the audit review period?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Were any physical devices, materials, or equipment used to restrict the participant's movement at any point during the audit review period?

(Yes/No)

If the answer to this question is no the PO may enter NA in all remaining fields.

No change

Restraints1P09

Participant Impact Tab

Original Column X

If yes, describe the negative outcomes.

Added language to clarify how to respond when the questions is not applicable based on comments.

If yes, describe the negative outcomes.

Enter NA if the participant did not experience negative outcomes.

No change

SDRExtensions1P58

Removed

Removed based on PO comments to reduce burden.

Removed

Decrease - high

SDRIdentification1P76

Instructions Tab

Scope

Review all participant medical records, on-call records, PAC minutes, etc. during the audit review period.

Modified the scope of the review based on comments.

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Decrease - high


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

SDRIdentification1P76

Instructions Tab

Instructions

  • Review all medical records, on-call records, PAC minutes, etc. during the audit review period to determine if the participant or participant's representative requested to initiate, eliminate, or continue a particular service.

  • Answer the questions in the participant impact tab.

  • The review timeframe is the audit review period. Errors noted before or after the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Modified the instructions to reflect the change in the scope of the review based on comments.

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records to determine if the participant or participant's representative requested to initiate, eliminate, or continue a particular service.

  • Respond to the questions in the participant impact tab.

  • The review timeframe is the audit review period. Errors noted before or after the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

No change

SDRIdentification1P76

Participant Impact Tab

Column N

Did the participant ever receive the requested item or service?

(Yes/No)

Modified and added language to clarify how to respond when the questions is not applicable based on comments.

If the request was approved but the service was not provided, explain why.

Enter NA if the request was never processed or the request was denied.

No change

SDRIdentification1P76

Participant Impact Tab

Column P

What documentation/evidence is available to show that the participant received the service?

Enter Not Received if the participant never received the service.

Moved column and added language to clarify how to respond when the questions is not applicable based on comments.

What documentation/evidence is available to show that the participant received the service?

Enter Not Received if the participant never received the service.

If the participant received the requested service, in full (i.e., as initially requested) the organization may enter NA in all remaining columns.

Decrease - moderate

SDRIdentification1P76

Participant Impact Tab

Column R

If yes, describe the negative outcomes.

Added language to clarify how to respond when the questions is not applicable based on comments.

If yes, describe the negative outcomes.

Enter NA if the participant did not experience negative outcomes.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

SDRs1P601P611P85

Participant Impact Tab

Original Column H

Is there documentation or evidence that the participant received oral notification of the denial?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Is there documentation or evidence that the participant received oral notification of the denial?

(Yes/No)

If the auditor did not select Oral and/or written service delivery request denial rationale on the instructions tab the PO may enter NA in fields H-K.

No change

SDRs1P601P611P85

Participant Impact Tab

Original Column L

Were there any negative participant outcomes as a result of the failure to provide oral and/or written notification including the specific reason for the denial in understandable language?

(Yes/No)

Removed based on comments.

Removed

Decrease - high

SDRs1P601P611P85

Participant Impact Tab

Original Column M

Is there documentation or evidence that the participant received oral notification of the denial?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

Is there documentation or evidence that the participant received oral notification of the denial?

(Yes/No)

If the auditor did not select Oral and/or written service delivery request denial appeal notification on the instructions tab the PO may enter NA in fields L-O.

No change

SDRs1P601P611P85

Participant Impact Tab

Original Column Q

Were there any negative participant outcomes as a result of the failure to provide oral and/or written notification including appeal rights?

(Yes/No)

Removed based on comments.

Removed

Decrease - high

SDRs1P601P611P85

Participant Impact Tab

Original Column R

Is there documentation that, at some point during the processing of the service delivery request, the request was reviewed by all 11 disciplines of the IDT?

(Yes/No)

In order to answer Yes, the organization must have documentation or evidence that all 11 disciplines reviewed the request between the request being made (participant indicating a need) and the decision being rendered (approving or denying the request).

Added language to clarify how to respond when the questions is not applicable based on comments.

Is there documentation that, at some point during the processing of the service delivery request, the request was reviewed by all 11 disciplines of the IDT?

(Yes/No)

In order to answer Yes, the organization must have documentation or evidence that all 11 disciplines reviewed the request between the request being made (participant indicating a need) and the decision being rendered (approving or denying the request).

If the auditor did not select Service delivery request review by IDT members on the instructions tab the PO may enter NA in fields P-U.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

SDRs1P601P611P85

Participant Impact Tab

Original Column S

Which IDT members were involved in the review of the service delivery request?

Removed based on comments.

Removed

Decrease - low

SDRs1P601P611P85

Participant Impact Tab

Original Column T

Which IDT members were NOT involved in the review of the service delivery request?

Added language to clarify how to respond when the questions is not applicable based on comments.

Which IDT members were NOT involved in the review of the service delivery request?

Enter NA if the service delivery request was reviewed by all 11 IDT disciplines.

No change

SDRs1P601P611P85

Participant Impact Tab

Original Column V

For approvals, did the participant receive the service/item?

(Yes/No)

Added language to clarify how to respond when the questions is not applicable based on comments.

For approvals, did the participant receive the service/item?

(Yes/No)

Enter NA is the service delivery request was denied.

No change

SDRs1P601P611P85

Participant Impact Tab

Original Column X

If the participant received the item/service, what was the date received?

MM/DD/YYYY

Added language to clarify how to respond when the questions is not applicable based on comments.

If the participant received the item/service, what was the date received?

MM/DD/YYYY

Enter NA is the service delivery request was denied.

No change

SDRs1P601P611P85

Participant Impact Tab

Original Column X

What documentation or evidence is there to show the participant received the item or service?

Added language to clarify how to respond when the questions is not applicable based on comments.

What documentation or evidence is there to show the participant received the item or service?

Enter NA is the service delivery request was denied.

No change

SDRs1P601P611P85

Participant Impact Tab

Original Column Y

Were there any negative participant outcomes as the result of a failure to ensure that the service delivery request was reviewed by the complete IDT?

(Yes/No)

Removed to reduce burden based on comments.

Removed

Decrease - high

SDRs1P601P611P85

Participant Impact Tab

Original Column Z

If yes, describe the negative outcomes.

Removed based on comments.

Removed

Decrease - moderate


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

SDR Identification1P76

Participant Impact Tab

Original Column J

Is their documentation that the request was processed as a service delivery request?

(Yes/No)

Revised and relocated to column H for clarity based on comments.

Is their documentation that the request was processed as a service delivery request?

(Yes/No)

If there is documentation that the request was processed as a service delivery request, and included in the SDR universe submitted to CMS, you may enter NA in all remaining fields.

No change

SDR Identification1P76

Participant Impact Tab

Original Column J

Did the participant ever receive the requested item or service?

(Yes/No)

Enter Not Received if the participant never received the service.

Revised for clarity based on comments.

Did the participant ever receive the requested item or service?

(Yes/No)

Enter Not Received if the participant never received the service.

No change

SrvcRestrict_1P.90

Instructions Tab

Scope

All participants enrolled during the audit review period.

Modified the scope of the review based on comments.

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Decrease - high

SrvcRestrict_1P.90

Instructions Tab

Instructions

  • Review all participant medical records, service delivery requests, appeals, grievances and any other relevant documentation during the audit review period

to determine if any limitations were applied to Medicare, Medicaid, or PACE benefits.

  • Respond to the questions in the participant impact tab.

  • The review timeframe is the audit review period. Errors noted before or after the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Modified the instructions to reflect the change in the scope of the review based on comments.

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records to determine if any limitations were applied to Medicare, Medicaid, or PACE benefits.

  • Respond to the questions in the participant impact tab.

  • The review timeframe is the audit review period. Errors noted before or after the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

SrvcRestrict_1P.90

Participant Impact Tab

Original Column F

During the audit review period, were any limitations applied to the amount, duration, or scope of Medicare or Medicaid benefits that were:

  • requested by the participant/participant representative

;

  • recommended by the IDT or an IDT member;

  • Approved by IDT;

  • Included in the participant's care plan; or

  • ordered by a PCP or physician extender?

(Yes/No)

These limitation may include but are not limited to,

Home Care, DME, Medications, Dental Services,

Hearing Services, Nursing Facility stays/placement, ER use, etc.

If no, the PO may enter NA in all remaining fields.

Revised for clarity based on comments.

During the audit review period, were any limitations applied to the amount, duration, or scope of Medicare or Medicaid benefits that were:

  • requested by the participant/participant representative ;

  • determined necessary by the IDT or an IDT member;

  • Approved by IDT;

  • Included in the participant's care plan; or

  • ordered by a PCP or physician extender?

(Yes/No)

These limitation may include but are not limited to,

Home Care, DME, Medications, Dental Services,

Hearing Services, Nursing Facility stays/placement, ER use, etc.

If no, the PO may enter NA in all remaining fields.

No change

SrvcRestrict_1P.90

Participant Impact Tab

Original Column G

Date of initial request/recommendation/approval.

MM/DD/YYYY

Each limitation must be described on a new line.

Revised for clarity based on comments.

Date of initial request/determination/approval.

MM/DD/YYYY

Each limitation must be described on a new line.

No change

SrvcRestrict_1P.90

Participant Impact Tab

Original Column H

Was the service:

  • requested by the participant/participant representative

;

  • recommended by the IDT or an IDT member;

  • Approved by IDT;

  • Included in the participant's care plan;

  • ordered by a PCP or physician extender; or

  • ordered or recommended by a contracted or non-contracted provider?

If another scenario applies, please enter a brief description.

Revised for clarity based on comments.

Was the service:

  • requested by the participant/participant representative;

  • determined necessary by the IDT or an IDT member;

  • Approved by IDT;

  • Included in the participant's care plan;

  • ordered by a PCP or physician extender; or

  • ordered or recommended by a contracted or non-contracted provider?

If another scenario applies, please enter a brief description.

No change

SrvcRestrict_1P.90

Participant Impact Tab

Original Column J

If the service was requested or recommended, what was the request or recommendation?

(Example: participant requested overnight home care)

Revised for clarity based on comments.

If the service was requested or determined necessary by the IDT, what was the request or recommendation?

(Example: participant requested overnight home care)

No change


Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

SrvcRestrict_1P.90

Participant Impact Tab

Original Column O

Did the participant ever receive the service without limitation (or as requested or recommended)?

(Y/N)

Revised for clarity based on comments.

Did the participant ever receive the service without limitation (per the original request or determination)?

(Y/N)

No change

SrvcRestrict_1P.90

Participant Impact Tab

Original Column P

If yes, date the participant received the unlimited service (as requested or recommended).

MM/DD/YYYY

Revised for clarity and added language to clarify how to respond when the questions is not applicable based on comments.

If yes, date the participant received the unlimited service (per the original request or determination).

MM/DD/YYYY

Enter NA if there was a limitation applied.

No change

SrvcRestrict_1P.90

Participant Impact Tab

Original Column P

If yes, describe the negative outcomes.

Added language to clarify how to respond when the questions is not applicable based on comments.

If yes, describe the negative outcomes.

Enter NA if the participant did not experience negative outcomes.

No change

WoundCare1P02

Instructions Tab

Scope

All participants enrolled during the audit review period.

Modified the scope of the review based on comments.

  • The scope of this Impact Analysis is limited to 50% of the participants enrolled during the audit review period who were not included in the provision of services sample selection.

  • The auditor will select the participants to be reviewed and enter their identifying information on the Participant Impact tab.

Decrease - high

WoundCare1P02

Instructions Tab

Instructions

  • Review all relevant participant documentation during the audit review period to determine if each participant had one or more wounds.

  • Respond to the questions in the participant impact tab.

  • The participant impact tab must include all participants who were enrolled in the PACE organization during the audit review period. This includes new enrollees and participants who were existing enrollees at the start of the audit review period.

  • The review timeframe is the audit review period. Errors noted before or after the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

Modified the instructions to reflect the change in the scope of the review based on comments.

  • Review only the participant medical records selected by the auditor. The selected participants are identified in the Participant Impact tab.

  • Review the selected medical records to determine if each participant had one or more wounds.

  • Respond to the questions in the participant impact tab.

  • The review timeframe is the audit review period. Errors noted before or after the audit review period should not be included.

  • After completing the Impact Analysis, if any changes need to be made to the Root Cause Analysis, please update the changes in the RCA tab.

No change

Section in Current CMS-10630

(04/16/2019)

Original Language

Clarification or Change

Revised Language

Burden

WoundCare1P02

Participant Impact Tab

Original Column I

If the wound was a pressure ulcer, enter the initial stage.

Added language to clarify how to respond when the questions is not applicable based on comments.

If the wound was a pressure ulcer, enter the initial stage.

Enter NA if the wound was not a pressure ulcer.

No change

WoundCare1P02

Participant Impact Tab

Original Column K

Was wound care ordered by a physician, nurse practitioner, or physician assistant?

(Yes/No)

Updated requirement to reflect PACE regulatory changes effective

08/02/2019.

Was wound care ordered by a PCP?

(Yes/No)

No change

WoundCare1P02

Participant Impact Tab

Original Column L

When was wound care ordered?

MM/DD/YYYY

Added language to clarify when questions are not applicable

When was wound care ordered?

MM/DD/YYYY

Enter NA if wound care was not ordered.

No change

WoundCare1P02

Participant Impact Tab

Original Column M

Enter the wound care order, if applicable.

Added language to clarify when questions are not applicable

Enter the wound care order, if applicable.

Enter NA if wound care was not ordered.

No change

WoundCare1P02

Participant Impact Tab

Original Column O

How frequently was wound care to be completed?

Added language to clarify when questions are not applicable

How frequently was wound care to be completed?

Enter NA if wound care was not completed.

No change

WoundCare1P02

Participant Impact Tab

Original Column T

If wound care was not provided as ordered, please describe how the wound care provided differed from the wound care ordered.

Added language to clarify how to respond when the questions is not applicable based on comments.

If wound care was not provided as ordered, please describe how the wound care provided differed from the wound care ordered.

Enter NA if wound care was provided as ordered.

No change

WoundCare1P02

Participant Impact Tab

Original Column V

If yes, describe the negative outcomes.

Added language to clarify how to respond when the questions is not applicable based on comments.

If yes, describe the negative outcomes.

Enter NA if participant did not experience negative outcomes.

No change

RootCauseTemplate

No change

No change

No change

No change

File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File Title2020 Crosswalk 60 Day Comment
SubjectPACE Audits
AuthorCMS
File Modified0000-00-00
File Created2021-01-15

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