HUD Certified Housing Counselor Registration

HUDHousingCounselors.com

Registration Process
8.19.2019
U.S. Department of Housing and Urban Development/
Office of Housing Counseling/
HUD Housing Counselors
Training and Certification Program/
86543F-18-C-00009

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Change Log

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Version

Author

Change Description

Date

1.0

Maricarmen
Smith-Martinez

Initial version

7/25/19

2.0

Maricarmen
Smith-Martinez

Revisions requested

8/19/19

Website | Bixal | Version 1.0

Approved By

Registration Process and Description
The steps that follow outline the registration process for the HUD Housing Counselor
Certification Exam and data transfer to the HUD FHA Connection system.

Step 1
Counselor registers for an account on HUDHousingCounselors.com.
• Enter email address to register as a new user. The Bixal system will generate a
verification email with instructions.
• Verify email address and follow instructions to create a password. By default, the
email address is the login ID.

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Step 2
Counselor registers for the HUD Housing Counselor Certification Examination.
• Log into www.HUDHousingCounselors.com and navigate to Exam Registration.
• Select the preferred method to take the exam—in person or online.
• Schedule the exam date and time.

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Step 3
Counselor pays for certification exam.
• Pay the registration fee.

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Step 4
Counselor authorizes transfer of information to FHAC.
• Log into www.HUDHousingCounselors.com and complete exam results verification.
• Hours of operation are 8am to 9pm Monday through Friday.

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Data Collection and Storage
Counselor Data and Storage Location
The table outlines the counselor data collected in each step of the registration process and
details which system (i.e., Bixal, Kryterion, FHAC) stores the data. The table differentiates
between required and optional data and also indicates which data is system generated.

Step

1

2

Data Collected
Required
First name
Last name
Email
State

Required
Full address

Bixal
Counselor Data
First name
Last name
Email
State

Kryterion

FHAC

N/A

N/A

Counselor Data
First name
Last name
Email
Full address

N/A

System Generated
UUID

System Generated
Counselor ID

System Generated
UUID
Counselor ID

3

Required
Credit card number
CVC number
Expiration date

N/A

N/A

Required
SSN
Phone
Occupation
Employer

4

7
7

Optional
Fax
Direct provider (y/n)
Agency FHA HCS ID
Training (type)
Language
Ethnicity/Race
Gender

N/A

System Generated
Exam result

N/A

Counselor Data
SSN
Phone
Occupation
Employer
Agency FHA HCS ID
Direct provider (y/n)
Language
Ethnicity/Race
Gender
Training (type)
System Generated
Exam result

Website | Bixal | Version 1.0