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Federal Register / Vol. 84, No. 212 / Friday, November 1, 2019 / Notices

specification requirements for DOT 4E
cylinders).
Pursuant to 49 CFR 107.807(a), a
foreign manufacturer who seeks to
manufacture DOT specification
cylinders must obtain an approval from
PHMSA that permits that manufacturer
to perform the required chemical
analyses and tests outside the United
States. Metal Mate does not possess any
such approval from PHMSA, and is
therefore not authorized to mark
cylinders that it manufactures as
complying with DOT specifications.
Any cylinder produced by Metal Mate
marked as meeting a DOT specification
is not approved, is not a DOT
specification cylinder, and may not
meet DOT performance standards.
The PHMSA approval process 1
involves the careful review and onsite
inspection of the applicant company’s
product documentation, cylinder
manufacturing process, employee
training records, and the presence and
effectiveness of quality control measures
at various stages during the cylinders’
production. Since this review and
inspection was not performed, DOT has
no evidence that these cylinders are
designed to withstand pressurization
during filling and use and to safely
contain hazardous materials transported
in commerce. Improper design and
manufacturing could potentially lead to
a release of hazardous materials or
failure of the cylinder.
Consequently, as a safety measure,
PHMSA wants to inform consumers that
cylinders manufactured by Metal Mate,
even if bearing a DOT specification
marking, must not be used to transport
hazardous materials in commerce to,
from, or within the United States, or on
a United States-registered aircraft. These
cylinders may not perform to DOT
performance standards, and may not be
safe to use as one would use a DOT
specification cylinder.
Issued in Washington, DC, on October 28,
2019.
William S. Schoonover,
Associate Administrator for Hazardous
Materials Safety, Pipeline and Hazardous
Materials Safety Administration.
[FR Doc. 2019–23878 Filed 10–31–19; 8:45 am]
BILLING CODE 4910–60–P

1 https://www.phmsa.dot.gov/hazmat/pressurevessels-approvals/pressure-vessels-overview.

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DEPARTMENT OF TRANSPORTATION
Office of the Secretary
[Docket No. DOT–OST–2015–0076]

Agency Information Collection
Activities: Request for Comments;
Clearance of a New Information
Collection(s): U.S. Department of
Transportation, Individual Complaint of
Employment Discrimination Form
Office of the Secretary, U.S.
Department of Transportation.
ACTION: Notice and request for
comments.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995, this
notice announces that the U.S.
Department of Transportation (DOT)
will forward the Information Collection
Request (ICR) abstracted below to the
Office of Management and Budget
(OMB) for renewal of a previously
approved collection. The ICR describes
the nature of the information collection
and its expected cost and burden hours.
The OMB approved the form in 2017
with its renewal required by January 31,
2020.
DATES: Comments on this notice must be
received by December 31, 2019.
ADDRESSES: You may submit comments
[identified by Docket No. DOT–OST–
2015–0076] by any of the following
methods:
Fax: 202–493–2064.
Mail: Docket Management Facility,
U.S. Department of Transportation, 1200
New Jersey Avenue SE, West Building,
Room W12–140, Washington, DC 20590.
Hand Delivery: Docket Management
Facility, U.S. Department of
Transportation, 1200 New Jersey
Avenue SE, West Building, Room W12–
140, Washington, DC 20590, between 9
a.m. and 5 p.m., Monday through
Friday, except on Federal holidays.
Federal eRulemaking Portal: http://
www.regulations.gov. Follow the online
instructions for submitting comments.
Instructions: All submissions must
include the Agency name (Office of the
Secretary, DOT) and docket number for
this rulemaking. You should provide
two copies of your comments if you
submit them by mail or hand delivery.
Note that all comments received will be
posted without change to
www.regulations.gov, including any
personal information provided, and will
be available to internet users. You may
review DOT’s complete Privacy Act
Statement in the Federal Register
published on April 11, 2000 (65 FR
19477) or you may visit http://
DocketsInfo.dot.gov.
SUMMARY:

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Docket: For internet access to the
docket to read background documents
and comments received, go to
www.regulations.gov. Background
documents and comments received may
also be viewed at DOT, 1200 New Jersey
Avenue SE, Docket Operations, West
Building, Room W12–140, Washington,
DC 25090, between 9 a.m. and 5 p.m.,
Monday through Friday, except Federal
holidays.
FOR FURTHER INFORMATION CONTACT:
Beverly Onwubere, Associate Director,
EEO Complaints and Investigations
Division (S–34), U.S. Department of
Transportation, Departmental Office of
Civil Rights, W78–316, 1200 New Jersey
Avenue SE, Washington, DC 20590,
202–366–5988 (office),
[email protected].
SUPPLEMENTARY INFORMATION:
OMB Control Number: 2105–0556.
Title: Individual Compliant of
Employment Discrimination Form.
Form Numbers: DOT–F 1050–8.
Type of Review: Extension of a
Previously Approved Collection.
Abstract: The DOT will utilize the
form to collect information necessary to
process EEO discrimination complaints
filed by individuals who are Federal
employees, former employees or
applicants for employment with the
Department. These complaints are
processed in accordance with the U.S.
Equal Employment Opportunity
Commission’s regulations, Title 29,
Code of Federal Regulations, Part 1614,
as amended. The DOT will use the form
to: (a) Request requisite information
from the applicant for processing his/
her EEO discrimination complaint; and
(b) obtain information to identify an
individual or his or her attorney or other
representative, if appropriate. An
applicant’s filing of an EEO
discrimination complaint is solely
voluntary. The DOT estimates that it
takes an applicant approximately one
hour to complete the form.
Respondents: Federal employees,
former employees or applicants for
employment with the Department.
Estimated Number of Respondents:
100 per year.
Estimated Total Burden on
Respondents: 100 hours per year.
Comments Are Invited on: (a)
Whether the proposed collection of
information is reasonable for the proper
performance of the EEO functions of the
Department, and (b) the accuracy of the
Department’s estimate of the burden of
the proposed information collection. All
responses to the notice will be
summarized and included in the request
for OMB approval. All comments will
also become a matter of public record.

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Federal Register / Vol. 84, No. 212 / Friday, November 1, 2019 / Notices
Issued in Washington, DC, on October 23,
2019.
Beverly Onwubere,
Associate Director, EEO Complaints and
Investigations Division Departmental Office
of Civil Rights, U.S. Department of
Transportation.
[FR Doc. 2019–23882 Filed 10–31–19; 8:45 am]
BILLING CODE 4910–9X–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–New]

Agency Information Collection Activity
Under OMB Review: Clearance for A–
11 Section 280 Improving Customer
Experience Information Collection
Veterans Experience Office,
Department of Veterans Affairs.
ACTION: Notice.
AGENCY:

In compliance with the
Paperwork Reduction Act (PRA) of
1995, this notice announces that the
Veterans Experience Office, Department
of Veterans Affairs, will submit the
collection of information abstracted
below to the Office of Management and
Budget (OMB) for review and comment.
The PRA submission describes the
nature of the information collection and
its expected cost and burden and it
includes the actual data collection
instrument.

SUMMARY:

Comments must be submitted on
or before December 2, 2019.
ADDRESSES: Submit written comments
on the collection of information through
www.Regulations.gov, or to Office of
Information and Regulatory Affairs,
Office of Management and Budget, Attn:
VA Desk Officer; 725 17th St. NW,
Washington, DC 20503 or sent through
electronic mail to oira_submission@
omb.eop.gov. Please refer to ‘‘Clearance
for A–11 Section 280 Improving
Customer Experience Information
Collection’’ in any correspondence.
FOR FURTHER INFORMATION CONTACT:
Danny S. Green, Enterprise Records
Service (005R1B), Department of
Veterans Affairs, 810 Vermont Avenue
NW, Washington, DC 20420, (202) 421–
1354 or email [email protected].
Please refer to ‘‘Clearance for A–11
Section 280 Improving Customer
Experience Information Collection’’ in
any correspondence.
SUPPLEMENTARY INFORMATION:
DATES:

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Authority: OMB Circular A–11 (2018),
Section 280.
Title: Clearance for A–11 Section 280
Improving Customer Experience
Information Collection.
OMB Control Number: 2900–New.
Type of Review: New collection.
Abstract: Whether seeking a loan,
Social Security benefits, veterans
benefits, or other services provided by
the Federal Government, individuals
and businesses expect Government
customer services to be efficient and
intuitive, just like services from leading
private-sector organizations. Yet the
2016 American Consumer Satisfaction
Index and the 2017 Forrester Federal
Customer Experience Index show that,
on average, Government services lag
nine percentage points behind the
private sector. A modern, streamlined
and responsive customer experience
means: Raising government-wide
customer experience to the average of
the private sector service industry;
developing indicators for high-impact
Federal programs to monitor progress
towards excellent customer experience
and mature digital services; and
providing the structure (including
increasing transparency) and resources
to ensure customer experience is a focal
point for agency leadership. To support
this, OMB Circular A–11 Section 280
established government-wide standards
for mature customer experience
organizations in government and
measurement. To enable Federal
programs to deliver the experience
taxpayers deserve, they must undertake
three general categories of activities:
Conduct ongoing customer research,
gather and share customer feedback, and
test services and digital products.
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
including but not limited to electronic
or social media, direct or indirect
observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. Veterans Experience Office will
limit its inquiries to data collections
that solicit strictly voluntary opinions or
responses. Steps will be taken to ensure
anonymity of respondents in each
activity covered by this request.
The results of the data collected will
be used to improve the delivery of
Federal services and programs. It will

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include the creation of personas,
customer journey maps, and reports and
summaries of customer feedback data
and user insights. Veterans Experience
Office will collect this information by
electronic means when possible, as well
as by mail, fax, telephone, technical
discussions, and in-person interviews.
Veterans Experience Office may also
utilize observational techniques to
collect this information.
Collections will be targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future. For
the purposes of this request,
‘‘customers’’ are individuals,
businesses, and organizations that
interact with a Federal Government
agency or program, either directly or via
a Federal contractor. This could include
individuals or households; businesses
or other for-profit organizations; not-for
profit institutions; State, local or tribal
governments; Federal government; and
Universities.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection
of information was published at 84 FR
149 on August 2, 2019, pages 37953 and
37954. No comments on this data
collection request were submitted by the
public.
Affected Public: Individuals or
Households.
Estimated Annual Burden: 625,000.
Estimated Average Burden per
Respondent: Varied, dependent upon
the data collection method used. The
possible response time to complete a
questionnaire or survey may be 2
minutes or up to 2 hours to participate
in an interview.
Frequency of Response: Varied,
dependent upon the data collection
method used.
Estimated Number of Respondents:
2,500,000.
By direction of the Secretary.
Danny S. Green,
Interim VA Clearance Officer, Office of
Quality, Performance and Risk, Department
of Veterans Affairs.
[FR Doc. 2019–23850 Filed 10–31–19; 8:45 am]
BILLING CODE 8320–01–P

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