The Global Intellectual Property Academy (GIPA) was established in 2006 to offer training programs on enforcement of intellectual property rights, patents, trademarks, and copyrights. These training programs are designed to meet the specific needs of foreign government officials concerning the various intellectual property topics. These training programs are instrumental in the USPTO achieving its objectives of halting intellectual property theft and advancing intellectual property right policies. Therefore, the United States Patent and Trademark Office (USPTO) is requesting approval to conduct voluntary customer satisfaction surveys to obtain feedback from the participants of GIPA's training programs. This information collection contains three voluntary customer satisfaction surveys: overseas program, post-program, and alumni.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
This renewal of this information collection includes updated questions and a redesign of the surveys. The adjustment in the burden is due to the increase in respondents participating in GIPA programs. USPTO estimates an additional 300 survey respondents and responses which results in a corresponding additional 74 burden hours.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.