CBIIT Service Now Customer Satisfaction Surveys (NCI)

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NCI)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0925-0642 can be found here:

Documents and Forms

Document Name Document Type
Form 1 CBIIT Service Now Customer Satisfaction Surveys (NCI) Form
1 ServiceNow Survey ServiceNow Survey 2020.pdf Form
CBIIT Service Now Survey - Fast Track Form (1).docx CBIIT Service Now fast track survey IC Document

Information Collection (IC) Details

IC Title:	CBIIT Service Now Customer Satisfaction Surveys (NCI)	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form	1	ServiceNow Survey	ServiceNow Survey 2020.pdf		Yes	Yes	Fillable Fileable

Line of Business: Health

Subfunction: Health Care Services

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 9,250	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	9,250	9,250
Annual IC Time Burden (Hours)	463	463
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
CBIIT Service Now fast track survey	CBIIT Service Now Survey - Fast Track Form (1).docx	06/30/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.