30-Day FRN

2020-13602.pdf

Principles of Excellence Complaint System Intake

30-Day FRN

OMB: 2900-0797

Document [pdf]
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Federal Register / Vol. 85, No. 122 / Wednesday, June 24, 2020 / Notices

An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection
of information was published on APR
17, 2020, at page 21512–21513.
Affected Public: Businesses or other
for Profit or Not for Profit Schools.
Estimated Annual Burden: 557 hours.
Estimated Average Burden Per
Respondent: 20 minutes.
Frequency of Response: Annual.
Actual Number of Respondents:
1,672.
By direction of the Secretary.
Danny S. Green,
VA PRA Clearance Officer, Office of Quality,
Performance and Risk, Department of
Veterans Affairs.
[FR Doc. 2020–13598 Filed 6–23–20; 8:45 am]
BILLING CODE 8320–01–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0797]

Agency Information Collection Activity
Under OMB Review: Principles of
Excellence Complaint System Intake
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:

In compliance with the
Paperwork Reduction Act (PRA) of
1995, this notice announces that the
Veterans Benefits Administration,
Department of Veterans Affairs, will
submit the collection of information
abstracted below to the Office of
Management and Budget (OMB) for
review and comment. The PRA

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submission describes the nature of the
information collection and its expected
cost and burden and it includes the
actual data collection instrument.
DATES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function. Refer to ‘‘OMB Control
No. 2900–0797’’.
FOR FURTHER INFORMATION CONTACT:
Danny S. Green, Enterprise Records
Service (005R1B) Department of
Veterans Affairs, 810 Vermont Avenue
NW, Washington, DC 20420, (202) 421–
1354 or email [email protected].
Please refer to ‘‘OMB Control No. 2900–
0797’’ in any correspondence.
SUPPLEMENTARY INFORMATION:
Authority: Executive Order 13607.
Title: Principles of Excellence
Complaint System Intake.
OMB Control Number: 2900–0797.
Type of Review: Revision of a
currently approved collection.
Abstract: The respondent submits a
complaint about an educational
institution online through either the GI
Bill website or the eBenefit portal. The
information gathered can only be
obtained from the individual
respondents. Valid complaints will be
accepted from third parties. The intake
process for both DoD’s and VA’s
complaint system share common data
elements, but have some modifications
specific to each agency’s complaint
handling process:
VA:
• Institution/Employer: There are
over 36,000 educational institutions that
are approved for VA education benefits,
while DoD has less than 7,000.

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• Anonymous Complaints: PoECS
allows for a user to file anonymous
complaints. Based on working group
discussions with CFPB and FTC, VA
believes that allowing anonymous
complaints will garner more ground
truth on what is happening with
veterans using their education benefits
at different schools.
• Required fields: As a result of
allowing anonymous complaints, many
of the fields that DoD requires a user to
fill will not be required by VA.
DoD:
• Education Centers: DoD requires
education center information that does
not fall within the purview of VA.
• Military Branch/Rank: DoD requires
a user to select a service affiliation and
pay grade.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection
of information was published at 85 FR
65 on April, 3, 2020, pages 19075 and
19076.
Affected Public: Individuals or
Households.
Estimated Annual Burden: 399 hours.
Estimated Average Burden Per
Respondent: 15 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
1,596.
By direction of the Secretary.
Danny S. Green,
VA Clearance Officer, Office of Quality,
Performance and Risk, Department of
Veterans Affairs.
[FR Doc. 2020–13602 Filed 6–23–20; 8:45 am]
BILLING CODE 8320–01–P

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