6600/57 2020 OMBudsman Post-Examination Survey - CRA

ACCESS CODE ______________

OMB Number: 3064-0127
Expiration Date: 06-30-2020
BURDEN STATEMENT
Public reporting burden for this collection of information is estimated to average 45 minutes per
response, including the time for reviewing instructions, searching existing data sources, gathering and
maintaining the data needed, and completing and reviewing the collection of information. Send
comments regarding this burden estimate or any other aspect of this collection of information, including
suggestions for reducing this burden to, the Paper Reduction Act Clearance Officer, Legal Division,
Federal Deposit Insurance Corporation, 550 17th St. NW, Washington, D.C. 20429; and to the Office of
Management and Budget, Paperwork Reduction Project (3064-0127), Washington, D.C. 20503. An
agency may not conduct or sponsor, and a person is not required to respond to, a collection unless it
displays a currently valid OMB control.
INSTRUCTIONS: Please respond to the following questions regarding your recent CRA examination from
the FDIC. Completing the questions will help us evaluate and identify ways to improve the quality and
efficiency of our examination process. Your responses will be kept confidential.

Neither
Strongly Somewhat agree nor Somewhat
disagree disagree disagree
agree

Strongly
agree

Neither
Strongly Somewhat agree nor Somewhat
disagree disagree disagree
agree

Strongly
agree

1. Pre-examination Process

a. The lead-time was sufficient to gather the information
requested prior to the onsite examination.
b. The pre-examination requests were reasonable in scope.
c. Materials requested in the pre-examination were used
during the examination.
d. The pre-examination request made the examination run
more efficiently.
e. Recommendations to improve the pre-examination process:

2. Examiners

a. The examiners described the examination's scope and
objectives effectively.
b. The examiners were knowledgeable about your institution.
c. The examiners demonstrated a thorough understanding of
the laws and regulations.

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d. The examiners were responsive to your questions and
concerns.
e. The examiners communicated effectively with your
management throughout the examination.
f. The examiners treated you professionally.
g. Recommendations regarding the examiners:

Neither
Strongly Somewhat agree nor Somewhat
disagree disagree disagree
agree

Strongly
agree

Neither
Strongly Somewhat agree nor Somewhat
disagree disagree disagree
agree

Strongly
agree

Neither
Strongly Somewhat agree nor Somewhat
disagree disagree disagree
agree

Strongly
agree

3. Examination Process

a. All major findings of the examination were discussed with
you prior to the examiners leaving your institution.
b. Senior management officials were given the opportunity to
react to the examination findings.
c. The examination was completed in a reasonable
timeframe.
d. Recommendations to improve the examination process:

4. Examination Report

a. The report accurately reflected the examination findings as
conveyed to you during the examination.
b. The report was easy to understand.
c. The report accurately portrayed your institution's practices
and compliance posture.
d. The transmittal letter and other written communications
concerning the examination report were clear and concise.
e. The report contained useful recommendations for
improving your compliance practices and/or CRA program.
f. Recommendations to improve the examination report:

5. Overall

a. The examination findings will assist you in enhancing your
compliance and/or CRA program.
b. The examination was conducted in a fair and objective
manner.
c. Other comments or recommendations:

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6. Optional: Would you like the FDIC Office of the Ombudsman to confidentially contact you about your institution’s
recent examination or any other matter?

Yes
☐

No
☐

If yes, complete the information below and your survey will be forwarded to the FDIC Office of the Ombudsman.

Your name:
Telephone number:
The Office of the Ombudsman (1-877-ASK-FDIC (877-275-3342), Option 3) is available to confidentially discuss problems with, or
concerns about, your examination. The Office of the Ombudsman's mission is: to be an effective, neutral, and confidential resource
and liaison for the banking industry and the general public; to facilitate the resolution of problems and complaints in a fair, impartial
and timely manner; to provide prompt, meaningful feedback; and to influence positive change at the FDIC.

FDIC 6600/57