Recordkeeping; developing and updating plan

Guidance for Industry
Planning for the Effects of
High Absenteeism to Ensure
Availability of Medically
Necessary Drug Products

U.S. Department of Health and Human Services
Food and Drug Administration
Center for Drug Evaluation and Research (CDER)

March 2011
Procedural
OMB Control No. 0910-0675
Expiration Date 01/31/2014
See additional PRA statement in section V of this guidance

Guidance for Industry
Planning for the Effects of
High Absenteeism to Ensure
Availability of Medically
Necessary Drug Products
Additional copies are available from:
Office of Communications
Division of Drug Information, WO51, Room 2201
Center for Drug Evaluation and Research
Food and Drug Administration
10903 New Hampshire Ave.
Silver Spring, MD 20993
Phone: 301-796-3400; Fax: 301-847-8714
[email protected]
http://www.fda.gov/cder/guidance/index.htm

U.S. Department of Health and Human Services
Food and Drug Administration
Center for Drug Evaluation and Research (CDER)
March 2011
Procedural

Contains Nonbinding Recommendations
TABLE OF CONTENTS

I.

INTRODUCTION............................................................................................................. 1

II.

BACKGROUND ............................................................................................................... 2

III.

DEVELOPING AN EMERGENCY PLAN.................................................................... 2

A.

General Considerations ................................................................................................................. 3

B.

Prioritizing Products Based on Medical Necessity...................................................................... 3

C.

Recommendations for Actions Prior to a Period of High Absenteeism .................................... 4

D.

Considerations for Plan Implementation During a Period of High Absenteeism .................... 4

1. Developing Criteria for Activating the Plan.................................................................................... 4
2. Performing Quality Risk Assessments.............................................................................................. 5
E. Returning to Normal Operations ................................................................................................. 6
F.

Notifying CDER ............................................................................................................................. 6

G.

Documenting Emergency Activities ............................................................................................. 7

IV.

OPTIMIZATION AND DEMONSTRATION OF PREPAREDNESS ....................... 8

V.

PAPERWORK REDUCTION ACT OF 1995................................................................ 9

Contains Nonbinding Recommendations

Guidance for Industry1
Planning for the Effects of High Absenteeism to Ensure Availability
of Medically Necessary Drug Products
This guidance represents the Food and Drug Administration’s (FDA’s) current thinking on this topic. It
does not create or confer any rights for or on any person and does not operate to bind FDA or the public.
You can use an alternative approach if the approach satisfies the requirements of the applicable statutes
and regulations. If you want to discuss an alternative approach, contact the FDA staff responsible for
implementing this guidance. If you cannot identify the appropriate FDA staff, call the appropriate
number listed on the title page of this guidance.

I.

INTRODUCTION

This guidance is intended to encourage manufacturers of medically necessary drug products
(MNPs) and any components of those products to develop contingency production plans to use
during emergencies that result in high absenteeism at production facilities. In CDER’s Manual
of Policies and Procedures (MAPP) 6003.1 “Drug Shortage Management,” 2 a medically
necessary drug product is defined as:
Any drug product that is used to treat or prevent a serious disease or medical
condition for which there is no other adequately available drug product that is judged
by medical staff to be an appropriate substitute.

The guidance provides considerations for the development and implementation of a plan for
production of MNPs during a crisis, including specific elements that should be included in the
plan. The guidance also discusses the Center for Drug Evaluation and Research’s (CDER’s)
intended approach to helping to avoid drug product shortages that could have a negative impact
on the national public health during such emergencies.
The guidance is intended for manufacturers of drug and therapeutic biological products regulated
by CDER and manufacturers of raw materials and components used in those products. FDA
strongly recommends that drug product manufacturers show this guidance to all suppliers and
contractors associated with the manufacture of MNPs and discuss the guidance with them to
stimulate planning to avoid or mitigate disruptions in supply.
1

This guidance has been prepared by the Center for Drug Evaluation and Research (CDER) at the Food and Drug
Administration.
2
Information about the CDER Drug Shortages Program, including a link to CDER MAPP 6003.1 can be found at
http://www.fda.gov/Drugs/DrugSafety/DrugShortages/default.htm.

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Contains Nonbinding Recommendations

FDA’s guidance documents, including this guidance, do not establish legally enforceable
responsibilities. Instead, guidances describe the Agency’s current thinking on a topic and should
be viewed only as recommendations, unless specific regulatory or statutory requirements are
cited. The use of the word should in Agency guidances means that something is suggested or
recommended, but not required.
II.

BACKGROUND

Medically necessary drug products and their components are manufactured all over the world.
An emergency situation anywhere in the world thus might affect the availability of drug products
in the United States and result in drug shortages. Emergency preparedness for situations that
could result in high employee absenteeism is an important goal for manufacturers of drug
products and their components. For example, in an influenza pandemic, widespread human
outbreaks of illness would be expected in the United States and around the world, resulting in
widespread high absenteeism that could hinder normal production activities and cause shortages
in the supply of drug products, packaging materials, and drug components. It is therefore vital
for industry to prepare before an emergency situation occurs and to develop plans to ensure
continuity of operations during emergencies (including, for example, an influenza pandemic,
natural disaster, or personnel issue) that would prevent a significant portion of the work force
from reporting. It is especially important for manufacturers of finished drug products to be
aware of their suppliers’ and contractors’ responses to personnel shortages and, when
appropriate, work with them to ensure the availability of high quality materials and services that
contribute to the manufacture of MNPs.
In addition to developing a written emergency plan, manufacturers can also benefit from
preparing for emergencies (e.g., a pandemic) through prevention and risk mitigation. These
preventative measures can include steps to prepare personnel such as:
• Educating employees on topics such as, in the case of a pandemic, personal hygiene (hand
washing and coughing and sneezing etiquette), social distancing, and appropriate use of sick
leave
• Encouraging employees to get immunized as appropriate by providing information on local
vaccination services or by offering on site vaccination services, if reasonable
• Providing information for and encouraging employees to develop family emergency
preparedness plans
• Reviewing CGMP regulations regarding appropriate sanitation practices and restriction of ill
or sick employees from production areas (see 21 CFR 211.28)

III.

DEVELOPING AN EMERGENCY PLAN

When a crisis occurs, there might be insufficient time and management resources to develop an
appropriate action plan. Therefore, CDER strongly recommends that manufacturers develop a
plan in advance of an actual emergency to address an emerging personnel shortage that could
affect the production of MNPs.

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Contains Nonbinding Recommendations

Despite activation of a manufacturer’s emergency plan (Plan), an emergency might result in the
manufacture of MNPs that do not meet all statutory and regulatory requirements. CDER is
prepared to exercise enforcement discretion in such cases as appropriate to meet the national
public health needs so long as the product remains safe and effective. Our goal is to ensure that
medically necessary drug products are available throughout an emergency and that these
products are safe and effective, and have adequate identity, strength, quality, and purity.
In the following sections, we recommend points to consider when developing a Plan for
maintaining an adequate supply of MNPs during an emergency that results in high employee
absenteeism.
A.

General Considerations

Firms may already have plans in place to maintain business continuity during an emergency.
CDER recognizes that the quality unit might not be designated to review or approve
contingencies in the execution of a Plan having no potential to affect product quality. However,
any planned changes having the potential to affect product quality should be reviewed and
approved by the quality unit prior to implementation in accordance with the requirements in 21
CFR 211.22, 211.100(a) and 211.160(a); execution of the Plan should be documented in
accordance with the requirements described in 21 CFR 211.100(b).
A Plan should be specific enough to address unique considerations at each location where it is to
be implemented. A broader Plan to address multiple sites within the organization also might be
appropriate in certain circumstances. This approach provides for the specific and unique
considerations of individual facilities and the flexibility to shift operations, resources, or
personnel from one manufacturing facility to another.
CDER recommends that the Plan identify people or position titles with the authority to activate
the Plan, deactivate the Plan, and make decisions during the emergency. The Plan should allow
for the possibility that one or more people or positions identified in the Plan are unavailable.
B.

Prioritizing Products Based on Medical Necessity

FDA encourages firms that anticipate high absenteeism to give highest priority to medically
necessary products when scheduling manufacturing and making plans for reassigning or crosstraining personnel. Special attention should be given to medically necessary products for which
the company is sole source or supplies a significant share of the U.S. market, as well as products
vulnerable to shortage because of low levels of finished product likely to be in the supply chain
at any given time. Manufacturers should also consider whether particular emergency situations
might affect whether certain products are considered medically necessary (e.g., antiviral drugs
during an influenza pandemic). It is important to note that medical necessity during an
emergency is not limited to products directly related to the specific emergency, but also
encompasses products necessary for maintenance of dependent populations (i.e., for conditions
such as diabetes, high blood pressure, congestive heart failure, asthma, and cancer). CDER is
aware that during an emergency, it might not be feasible to consult with CDER to determine if a

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Contains Nonbinding Recommendations
product should be considered medically necessary. In such cases, each company should use its
best judgment to determine the relative priority of a product within its manufacturing portfolio.
Companies might benefit from prioritizing their products (based on medical necessity) within a
single manufacturing facility, as well as across groups of manufacturing facilities, or across their
entire manufacturing operation, including approved contractors. This tiered approach could
provide useful insight into how best to manage and shift resources to meet the public health need
for the most critical products. If a company finds itself unable to maintain manufacturing of all
of its products, suspension of the manufacturing of products that are not medically necessary
may free resources used to manufacture MNPs.
C.

Recommendations for Actions Prior to a Period of High Absenteeism

When it is possible to anticipate an emergency that could result in a high rate of absenteeism
affecting production of MNPs, CDER recommends that manufacturers consider one or more of
the following measures, as appropriate:
• Increase inventory of MNPs
• Increase inventory of components and other materials needed for the manufacture of MNPs
• Conduct cross-training exercises to ensure the competency of personnel that might be
reassigned to the manufacture of MNPs or assigned to different roles in the manufacture of
MNPs
• Perform maintenance, calibrations, and other activities that take place periodically so that
these activities are not scheduled to occur while the Plan is active
• Make provisions for the use of competent resources that might be accessible at alternate sites,
including contractors (e.g., qualified testing labs)
• Make provisions for the use of alternative suppliers of goods and services, including
distributors, to reduce the potential for disruptions in the supply chain
D.

Considerations for Plan Implementation During a Period of High
Absenteeism

CDER acknowledges that the measures discussed in section III.C might not be possible or
sufficient in all situations. Accordingly, CDER recommends that manufacturers develop a
detailed Plan designed to maintain adequate supply of MNPs in a period of high absenteeism of
manufacturing employees.
1.

Developing Criteria for Activating the Plan

One critical element of any Plan is identifying criteria and the threshold for activation of the
Plan. Knowledge acquired through the prioritization of medically necessary products will be
helpful in developing these criteria by identifying the percentage of resources routinely dedicated
to the manufacture of medically necessary products. It may be helpful to consider the following
points when attempting to determine when to activate the Plan:
•

Consider criteria based on factors directly relevant to the manufacture of MNPs (such as
percent of employees in critical manufacture or laboratory positions absent at one time)

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Contains Nonbinding Recommendations

•

Identify criteria for each individual manufacturing site as well as for the company as a whole.
— The criteria should be based on the relative amount of resources dedicated to
production of MNPs. Activation of the Plan should be limited to periods when
shortages of MNPs are anticipated as a result of increased absenteeism in critical
manufacturing positions, including laboratory positions.
— The criteria need to be based on data readily available to the responsible person.
2.

Performing Quality Risk Assessments

CDER recommends that each manufacturer, in developing a Plan to address high rates of
absenteeism, conduct a prospective risk assessment and ensure that appropriate risk control
measures are identified, approved by relevant decision makers, and used in development of the
Plan, with the objective of meeting the demand for MNPs while continuing to provide a high
level of assurance that manufacturers comply with CGMP and that products meet specifications.
CDER recognizes that the primary measures recommended in the preceding sections might not
be sufficient to address production of all MNPs when high absenteeism rates exist. CDER
recommends that, as a secondary measure, manufacturers apply quality risk assessments to
identify activities that might be reduced in frequency, delayed, or substituted by a suitable
alternative. CDER recommends that before taking such measures, a manufacturer have a wellsupported conclusion, based upon its process and product knowledge and quality risk
assessments, that the anticipated actions to address absenteeism are not expected to unacceptably
reduce assurance of product quality.
CDER recommends that manufacturers, when evaluating activities that might be reduced in
frequency, delayed, or substituted by a suitable alternative, first identify and consider activities
that are intended by the CGMP regulations to provide controls not connected with the
manufacturing of any specific batch. Examples include:
• Production equipment routine maintenance
• Utility system performance checks and maintenance (e.g., air temperature, lighting,
compressed air)
• Environmental monitoring of facilities such as cell culture, harvesting, and purification
rooms during production
• Stability testing for certain drug products and components
• Periodic examinations of data and of reserve samples
If the demand for MNPs cannot be met by the measures described above, manufacturers can
consider reducing activities that are more directly connected with batch manufacturing or a
product accept/reject decision provided that they have a documented rationale or risk assessment
to show that the proposed changes will not unacceptably reduce assurance of product quality.
Examples include:
• Not requiring second-person verification of activities for less critical steps (though we
recommend a self-check of work)
• Reducing the number of samples for labor-intensive laboratory testing

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Contains Nonbinding Recommendations
•
•

Forgoing an in-process test to assure adequacy of mix, particularly when making successive
batches, where the risk is judged to be low in terms of drug safety and efficacy
Delaying completion of deviation investigations of minor events

CDER recommends that in taking such measures, firms plan to carefully monitor indicators of
product quality to note any unfavorable trends or shifts as a result of the implementation of the
Plan. CDER also recommends that firms retain samples for testing at a later date in cases where
testing is reduced or omitted because of lack of resources.
E.

Returning to Normal Operations

A critical component of any emergency Plan is a procedure detailing when and how the
transition back to pre-emergency, or normal, operations should occur. Once the Plan has been
activated, it should remain active continuously until there is a reasonable expectation that normal
operations will be maintainable for an extended period of time. The Plan should consider:
• What factors will indicate that it is time to return to normal operations or deactivate the
Plan
• What resources will be necessary to complete postponed activities
• What activities will enable a successful transition back to normal operations
The following questions can stimulate some useful ideas for consideration and inclusion in the
Plan:
• What information should be used to signal a return to normal operations (e.g., percentage of
absenteeism in critical manufacturing and/or laboratory positions has remained below X
percent for Y number of consecutive days)?
• How should efforts to resume processes suspended during the emergency be prioritized?
• What is the most efficient method to address delayed activities such as sample analysis and
equipment calibrations?
• How should issues resulting from the execution of the Plan (e.g., out of specification test
results, deviations, unusual complaints) be reported to CDER?
• What mechanism is most appropriate to review and summarize activities taken during Plan
activation?
CDER encourages companies to maintain awareness of the emergency on the local, national, and
global scale as much as possible. This awareness will help the company anticipate potential
future concerns or imminent hazards that could affect their decision to resume normal operations
or continue operating under their Plan. CDER also recommends that firms conduct a formal
post-execution assessment of the execution outcomes and update their Plan as appropriate.
F.

Notifying CDER

It is probable that despite every effort to avoid shortages, the very nature of an emergency makes
shortages of products possible or even likely. To foster communication between companies and
CDER and protect the national public health, we encourage manufacturers to include a procedure
in their Plan for notifying CDER when the Plan is activated and when returning to normal

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Contains Nonbinding Recommendations
operations. These communications are intended to help CDER maintain awareness of any
potential shortage situations and act accordingly to avoid or mitigate them. During periods when
manufacturers are experiencing high rates of absenteeism, it is possible that CDER will also
experience staff shortages. In such circumstances, CDER’s ability to confirm receipt or
subsequent activities could be delayed. We suggest that notifications of this nature include the
following information, and be sent to [email protected]:
•

Within 1 day of Plan activation:
— Manufacturing facilities affected
— Date the Plan is implemented at each affected facility
— Contact information for site-responsible person
— Company-identified criteria that have triggered activation of the Plan
— Products to be manufactured under the altered procedures of the Plan (include NDA,
ANDA, and BLA numbers)
— Products to have manufacturing temporarily delayed (include NDA, ANDA, BLA
numbers)
— Any anticipated or potential shortages
— Quantity of finished product on hand for any product with an anticipated or potential
shortage

•

Within 1 day of the Plan deactivation:
— Manufacturing facilities affected
— Date the Plan was implemented at each affected facility
— Date each affected facility returned to normal operations
— Contact information for site-responsible person

If, after releasing a MNP under the Plan, a firm obtains information leading to suspicion that the
product might be defective, the firm should contact CDER immediately in adherence to existing
recall reporting regulations (21 CFR 7.40) or defect reporting requirements for drug application
products (21 CFR 314.81(b)) and therapeutic biological products regulated by CDER (21 CFR
600.14).
G.

Documenting Emergency Activities

CDER recommends that manufacturers evaluate changes to be made in accordance with the
execution of the Plan and manage those changes having the potential to affect product quality in
accordance with the CGMP requirements. Records that support decisions to carry out changes to
approved procedures for manufacturing and release of products under the Plan should be retained
at the site in accordance with the CGMP requirements (see, e.g., 21 CFR 211.180). Records
FDA expects to be available include but are not limited to the following:
•

•

Any supporting documentation for the Plan, including risk assessments and management
approval for any change to an approved procedure or activity (e.g., delaying, substituting, or
reducing the frequency of an approved procedure or activity)
Lot numbers and application numbers of each product manufactured under the Plan

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Contains Nonbinding Recommendations
•

•

Analytical data and relevant records for all products manufactured under an unapproved or
nonstandard process, including the outcomes of delayed activities that are part of approved
procedures or requirements for batch release (e.g., results from delayed specification tests)
Timeline for completion of delayed or substituted activities that are part of the approved
application or standard operating procedures, such as sample analysis and equipment
calibrations and outcomes

If these records were to be reviewed during an inspection, FDA will consider the prevailing
circumstances and the rationale used by a manufacturer to justify any observed discrepancies or
deviations from a manufacturer’s standard operating procedures and approved application(s).
IV.

OPTIMIZATION AND DEMONSTRATION OF PREPAREDNESS

The optimization of an emergency plan can be an iterative process that involves drafting,
reviewing, testing, and revising the Plan, perhaps more than once. Optimization can involve
progressing from a simple discussion-based “table top” event toward a more elaborate simulation
demonstrating the capability of the Plan. To derive the most benefit from this process, any tests
should strive to simulate anticipated emergency conditions as closely as possible and should be
conducted in a no-fault environment with the goal to improve the plan and not place blame for
mistakes or oversights.
Each company should determine the most appropriate approach to ensure preparedness for
execution of the Plan. CDER recommends that manufacturers conduct practice drills before an
emergency appears imminent to increase familiarity of personnel at all levels with the Plan and
their responsibilities under the Plan. CDER recommends considering the following activities, if
feasible and practical:
•
•
•

Practicing activation and deactivation of the Plan, involving all levels and roles within the
company
Having fully trained employees observe cross-trained employees during an exercise and
provide immediate constructive feedback
Carrying out contingency analytical procedures in conjunction with standard procedures

Any observations or outcomes resulting from these activities should be used to optimize the Plan
and minimize any potential safety or product quality concerns. These corrections are typically
best addressed through a formal meeting process following the exercise.

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Contains Nonbinding Recommendations
V.

PAPERWORK REDUCTION ACT OF 1995

This guidance contains information collection provisions that are subject to review by the Office
of Management and Budget (OMB) under the Paperwork Reduction Act of 1995 (44 U.S.C.
3501-3520).
The time required to complete this information collection is estimated to average 72 hours per
response, including the time to review instructions, search existing data sources, gather the data
needed, and complete and review the information collection. Send comments regarding this
burden estimate or suggestions for reducing this burden to:
Office of Counter-Terrorism and Emergency Coordination, Center for Drug Evaluation and
Research, Food and Drug Administration, 10903 New Hampshire Ave., Bldg. 51, rm. 3341,
Silver Spring, MD 20993-0002.
This guidance also refers to previously approved collections of information found in FDA
regulations. The collections of information in 21 CFR 7.40 have been approved under OMB
Control No. 0910-0249; the collections of information in 21 CFR part 211 have been approved
under OMB Control No. 0910-0139; the collections of information in 21 CFR 314.81(b)(1) have
been approved under OMB Control No. 0910-0001; the collections of information in 21 CFR
600.14 have been approved under OMB Control No. 0910-0458.
An agency may not conduct or sponsor, and a person is not required to respond to, a
collection of information unless it displays a currently valid OMB control number. The
OMB control number for this information collection is 0910-0675 (expires 01/31/2014).

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