The National Health Service Corps (NHSC) Loan Repayment Program Application

Public Burden Statement: The purpose of this information collection is to obtain information
through the National Health Service Corps (NHSC) Loan Repayment Program (LRP), NHSC
Substance Use Disorder (SUD) Workforce LRP, and the NHSC Rural Community LRP applications,
which are used to assess an LRP applicant’s eligibility and qualifications for the LRP and to
obtain information for NHSC site applicants. Clinicians interested in participating in a NHSC LRP
must submit an application to the NHSC to participate in one of the NHSC programs, and health
care facilities must submit an NHSC Site Application and Site Recertification Application to
determine the eligibility of sites to participate in the NHSC as an approved service site. An
agency may not conduct or sponsor, and a person is not required to respond to, a collection of
information unless it displays a currently valid OMB control number. The OMB control number
for this information collection is 0915-0127 and it is valid until XX/XX/202X. This information
collection is required to obtain or retain a benefit (Section 333 [254f] (a)(1) of the Public Health
Service Act). Public reporting burden for this collection of information is estimated to average
0.5 hours per response, including the time for reviewing instructions, searching existing data
sources, and completing and reviewing the collection of information. Send comments
regarding this burden estimate or any other aspect of this collection of information, including
suggestions for reducing this burden, to HRSA Reports Clearance Officer, 5600 Fishers Lane,
Room 14N136B, Rockville, Maryland, 20857 or [email protected].

BHW Management
Information System
Solution(BMISS)
National Health Service Corps (NHSC)
Loan Repayment Program (LRP)
FY 2019 Review User Guide
March 2019

Contents
Introduction: NHSC LRP Review User Guide ................................................................................................. 4
Section 1: NHSC LRP Review Process Flow ................................................................................................... 5
Section 2: Applicant Banner .......................................................................................................................... 7
Section 3: Application Profile ........................................................................................................................ 8
Section 3a: Application Profile – Overview ................................................................................................. 11
Section 3b: Application Profile – Documents ............................................................................................. 12
Section 3c: Application Profile – History ..................................................................................................... 15
Section 3d: Application Profile – Verifications............................................................................................ 17
Section 4a: Withdraw Application .............................................................................................................. 19
Section 4b: Discontinue Review.................................................................................................................. 21
Section 4c: Re-Initiate EV (Ad-Hoc EV)........................................................................................................ 23
Section 4d: Whitelist Application................................................................................................................ 24
Section 5: Alerts .......................................................................................................................................... 26
Section 6: Applying Rank............................................................................................................................. 28
Section 7: Review Planning – Start Review ................................................................................................. 29
Section 7: Review Planning – Recommence Review................................................................................... 32
Section 8: Review Planning – Pending EV ................................................................................................... 35
Section 8a: Step 1 – Document Review and Eligibility ................................................................................ 37
Section 8b: Document Review Verifications ............................................................................................... 38
Section 8c: Application Information Review ............................................................................................... 41
Section 8d: Employment Verifications ........................................................................................................ 43
Section 8e: Review & Submit ...................................................................................................................... 46
Section 9: Step 2 – Verification Review ...................................................................................................... 48
Section 9a: Document Review Verifications ............................................................................................... 49
Section 9b: Application Information Review .............................................................................................. 51
Section 9c: Employment Verification.......................................................................................................... 53
Section 9d: Loan Verifications..................................................................................................................... 56
Section 9e: Review & Submit ...................................................................................................................... 62
Section 10: Step 3.A - Exception Review..................................................................................................... 64
Section 10a: Document Review Verifications ............................................................................................. 65
Section 10b: Application Information Review ............................................................................................ 67
Section 10c: Employment Verifications ...................................................................................................... 69

Section 10d: Loan Verifications................................................................................................................... 71
Section 10e: Review & Submit .................................................................................................................... 76
Section 11: Step 3.B – Quality Review ........................................................................................................ 77
Section 11a: Document Review Verifications ............................................................................................. 78
Section 11b: Application Information Review ............................................................................................ 80
Section 11c: Employment Verifications ...................................................................................................... 82
Section 11d: Loan Verifications................................................................................................................... 84
Section 11e: Review & Submit .................................................................................................................... 89
Section 12: Ineligible/Incomplete Pop-Up .................................................................................................. 90

Introduction: NHSC LRP Review User Guide
Goal: This user guide explains all the functionality available to a NHSC LRP Analyst in order to review
NHSC LRP applications. The functionality includes:
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Applicant Banner
Application Profile
Withdraw, Discontinue Review and Whitelist
Alerts
Review Planning Screens: Start Review, Recommence Review and Pending EV
Step 1 of Review: Document Review and Eligibility
Step 2 of Review: Verification Review
Step 3.A of Review: Exception Review
Step 3.B of Review: Quality Review
Ineligible/Incomplete Pop-Up

Roles: This user guide details functionality for an Analyst, NHSC LRP Analyst and DNHSC Team Lead.
Pre-Conditions:
1. NHSC LRP application cycle has closed.
2. NHSC LRP applicant has submitted an eligible application.
3. Program/APU has completed running the Excluded Parities List Systems (EPLS) check.
Post Conditions:
1. NHSC LRP analyst has submitted review for the applicant and the applicant is eligible to be sent
a confirmation of interest (COI).
2. NHSC LRP analyst has submitted review for the applicant and the applicant has been deemed
ineligible or incomplete.
3. NHSC LRP analyst has discontinued reviewing an application or been whitelisted.
4. NHSC LRP analyst or applicant has withdrawn the NHSC LRP application.

Section 1: NHSC LRP Review Process Flow
Below is a high-level process flow from when the applicant submits an eligible application through
review and award. The page below provides a detailed process flow of the review process.

Below is a process flow for the NHSC LRP Review process functionality included in this user guide.
Applicants that submitted an eligible application will be available to be kicked off for review. Once
review is started for an applicant, the application will be available the first step of review (Document
Review and Eligibility).
Applications that are deemed eligible from the first step of review available for the second step of
review (Verification Review). Applications that are deemed eligible from the second step of review will
become available for one of third steps of review (Quality Review). If the applicant is deemed ineligible
or incomplete from the second step of review, the application will be sent to one of third steps of review
(Exception Review). If the applicant is deemed eligible from any of the third steps of review, the
applicant will be eligible for COI. All applicants deemed ineligible or incomplete during review will be
available to be recommenced.

Section 2: Applicant Banner
The banner provides high-level information of the applicant being reviewed by the user. This is available
on all review pages, as well as on the Application Profile.

Business Rules:
Applicant name and email is displayed at the top of the banner. The following information will be
displayed on the banner:
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Application ID
Program
Phone
Discipline
Specialty
Application Type
Tier
HPSA: Two scores will be displayed: the locked score and the highest score
HPSA Type
DAB/EFN {Yes/No}
Scholar {Yes/No}
Rank
Submitted Date
Status
Reason (This will only be displayed if applicable)
Section Info (This will only be displayed if applicable)
The application summary report will open the PDF version of the application in a new window
The NSLDS Report will download an excel document of the applicant’s comprehensive NSLDS
data if they retrieved loans electronically.

The applicant email and phone will update if the applicant updates this information by using the
Account Settings
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The following fields are dynamic based on the most updated review information:

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o DAB/EFN
o Status
o Reason
o Section Info
The HPSA score will display two scores, locked HPSA score : highest HPSA score
o The locked HPSA score will not change, regardless if a HPSA score is updated internally
in BMISS. This score is the lowest score of the site(s) the applicant applied with upon
submitting his/her application.
o The highest HPSA score will dynamically be reflect if changes are made internally in
BMISS. This score is the highest score of the site(s) the applicant applied with upon
submitting his/her application.

Section 3: Application Profile
The Application Profile will allow analysts to view detailed information about an applicant. A user can
navigate to the Application Profile through different access points in BMISS including: Application
Search, Review Planning, and from a review page. All users will have the ability to search for all
applicants via the Application Search screen.

Steps:
1. Analyst navigates to the Applicant Search (Programs > NHSC LRP > Applicant Search) on the
BMISS Home Page.
2. Analyst will select the appropriate search criteria.
3. Analyst selects Search after selecting search criteria.
4. Analyst clicks on an Applicant ID
5. System directs analyst to the applicant’s Application Profile
Business Rules:
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Applicants in all statuses will appear in the search results
Only applicants that meet the search criteria will appear in the search results
Analysts can search by search criteria using the “Search by Applicant Information” section or
search for a specific applicant using the “Search by Person” section.
Analysts can filter search results by using all, some, or none of the Application Information
criteria:
o Application Type
o HPSA Range (Lowest to Highest)
o Discipline
o HPSA Type
o Site Assignment
o DAB/EFN
o Scholar
o Status
o All available status will be displayed in the status dropdown when using the search
criteria on the Application Search screen
 Note: This field is not available on Review Planning-Start Review screen
o Submission Date Range
o On or Before
o On or After
o Employment Start Date
o On or Before
o On or After
Analysts can select Search without entering any search criteria to see all applicants
Above the search results, analysts will be able to see the Total number of applicants that meet
the search criteria
The search results will show each applicant’s:
o App ID
o Last Name
o First Name
o Application Type
o Status
o HPSA (locked score)
o HPSA Type

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o Discipline
o Scholar
o DAB
o Submitted Date
Analyst can Export to Excel to see all current search results in an excel spreadsheet
Analyst can click on the Applicant ID to be taken to the applicant’s Application Profile
The Application Cycle will default to the current cycle, but analysts can select previous cycles to
search for past applicant

Section 3a: Application Profile – Overview

Once an analyst clicks on an applicant’s Application ID from the search results, the analyst will be
directed to the Overview tab of the applicant’s Application Profile.

Business Rules:
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Analyst will be directed to the Overview tab of the Application Profile upon selection of the
applicant’s Application ID in the search results
Analysts can view basic applicant information in the Name table, Contact Information table, and
Demographics table
o Note: The Demographics table may not have complete information, as demographic
information is optional on the online application

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The Application Information table will display information about the application:
o Submitted Date
 This will be the latest submission date
o Status
o Reason
 This will be “None” unless the applicant has been deemed ineligible or
incomplete from review, or is in Exception Review
o Discipline
o Specialty
o NPI
o Task Owner
 This will be “None” if the task is not currently being reviewed by an analyst
o Telehealth
 Applicants are only required to answer whether they provide telehealth
services. This information will be displayed under the “Provided Service?’ field.
 Both the type of telehealth site and percentage of time spent providing
telehealth are optional and may display as ‘N/A’ if not answered by the
applicant.
The Award Information table will reflect the estimated total award amount calculation based on
the loans submitted for review and application type.
Analysts can internally withdraw an application by selecting Withdraw Application, discontinue
review of an application by selecting Discontinue Review, initiate an Ad-Hoc EV, and Whitelist
from the Actions table:
o These functionalities are role-based
o Please see section 4 for further information on using these functionalities
Analyst can enter comments by entering comments in the New Comments text box and
selecting Add Comment
Analyst can view all existing comments entered on the Application Overview under Existing
Comments
Existing Comments will display the analyst, date, and time of the comment

Section 3b: Application Profile – Documents
Analysts can navigate to the Documents tab of the Application Profile to view all documents associated
with the application.

Business Rules:
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All documents will be included in their appropriate document section
All sections are expandable/collapsible
o The sections will be defaulted to collapsed
All documents will open in a new window
Each table will show the Document Type, Document Name, Submitted Date, and Entered By
The Document Type will link to the document
Analysts can upload an Additional Supporting Document to any of the sections
Analysts can overwrite any existing document except for loans
o Loan documents cannot be overwritten; only additional loans documents can be added
o Electronic loans will by default only have an option to add additional documents
o Authorization for Disclosure of Loan Information Form
o Privacy Act Release Authorization
o Private Practice Option Forms
Substance Use Disorder (SUD) Documents Include:
o DATA 2000 Waiver
o Substance Use Disorder Licensure or Certification
o Eligible Health Professional Degree
Each loan and its corresponding documents will be grouped together
Electronically retrieved loans will by default have no documents present
Analysts have the option to upload the following forms if requested by the applicant:

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The Credit Report will be available to upload under the Review Supporting Document after an
applicant submits their application, even if review for that applicant has not started
o This document will then be available on the review pages if uploaded from the
Application Profile
Analyst can enter comments by entering comments in the New Comments text box and
selecting Add Comment
Analyst can view all existing comments under Existing Comments
Existing Comments will display the analyst, date, and time of the comment

Section 3c: Application Profile – History
Analysts can navigate to the History tab of the Application Profile to view all tracking points and
comments associated with the application.

Business Rules:
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There are no actions that can be taken on the History tab of the Application Profile
Tracking points will be created when a specific action is taken
Examples include:
o Applicant started his/her application
o Applicant retrieved/updated/removed loans via NSLDS Web Services
o Applicant received an error during NSLDS retrieval
o Applicant submitted his/her application
o Applicant submitted his/her application ineligibly
 Tracking point will also list one or all of the reasons the application was
submitted ineligibly (see image on next page)
o Applicant edited their application after submission
o Applicant is Whitelisted

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o Analyst kicked off the task for review
o Review is started or completed at a step of review
o Application Review is Discontinued
All tracking points will be identified with a flag.
All tracking points will be displayed with the user, time, and action that was taken
All comments will be displayed with the user, time, comment type, and comment
All tracking points and comments will be ordered by date in descending order
All tracking points and comments will be grouped by date

Section 3d: Application Profile – Verifications
Analysts can navigate to the Verifications tab of the Application Profile to see the review verifications of
the application.

Business Rules:
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The Verification tab of the Application Profile will show the verifications, if any, that have been
made for the applicant during review.
The most recent status of each section will be displayed next to the section name

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Section statuses include:
 Not Reviewed
 Eligible
 Ineligible
 Incomplete
Each section is expandable/collapsible
Analyst can click on any document in the Document Review section and the document will open
in a new window
The most recent status the analyst deemed each document will be displayed in the Document
Review table
Analyst can click on the Application Information section to see responses to application
questions
Analyst can click on the Employment Verification in the Employment Verification table to view
the Employment Verification Form
Analyst can click on any of the loans to view the verified loan detail information
o Loan documents will be available within the loan details if present
The most recent status of the section, most recent analyst who reviewed the section, and date
and time that the section was reviewed last will be displayed under each section
Analysts can select View Comments to see all comments entered for each section
All comments made on the Review & Submit page during review will be displayed under Review
& Submit Comments

Section 4a: Withdraw Application
Should an analyst needs to withdraw an application, he/she can navigate to the Overview tab of the
Application Profile.

Steps:
1. Analyst navigates to the Application Profile
2. Analyst scrolls to the bottom of the Overview tab of the Application Profile
3. Analyst (if he/she has the role) will see the options to Withdraw Application, Discontinue
Review, Whitelist or Re-initiate EV.
4. Analyst selects Withdraw Application
5. System directs analyst to the Withdraw Application screen
6. Analyst enters a reason in the comment field
7. Analyst uploads the supporting documentation (optional)
8. Analyst selects Withdraw Applicant
Business Rules:
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Withdraw Application is role-based
o Analysts that do not have the role will not see this option on the Overview tab of the
Application Profile
Comments and a document are required to withdraw an application
Applicants that have been withdrawn will be available on the Recommence tab of the Review
Planning screens
The applicant’s external status will be updated to Withdrawn

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o Withdraw should only be used if requested from the applicant
The Withdraw document uploaded by the analyst will be available under Review Documents on
the Documents tab of the Application Profile
Withdraw comments can be seen as existing comments on the Overview tab of the Application
Profile and on the History tab of the Application Profile
If a task is in review when it has been Withdrawn, the analyst will receive a notification upon
running the task that the task has been withdrawn and the task will then be terminated from
the task list.

Section 4b: Discontinue Review
Should an analyst needs to discontinue review, he/she can navigate to the Overview tab of the
Application Profile.

Steps:
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Analyst navigates to the Application Profile
Analyst scrolls to the bottom of the Overview tab of the Application Profile
Analyst will see the option Discontinue Review
System directs analyst to the discontinue review screen
Analyst selects a reason from the drop down list
Analyst uploads the supporting documentation
a. Note: Supporting documentation is required for Excluded Party List only. Supporting
Documentation for all other discontinue reasons is optional.
7. Analyst selects Discontinue Application Review
Business Rules:
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Discontinue Review is role-based.

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Analysts that do not have the role will not see these options on the Overview tab of the
Application Profile.
o Note: Discontinue Review, Withdraw Application, Whitelist and Re-initiate EV are role
specific; a user may see both, one, or no actions.
Comments are required to discontinue review.
It is required that an analyst selects a Discontinue Reason from the drop down list.
Analyst will receive an error message if they do not upload a supporting document if he/she
selects “Excluded Party List” as the Discontinue Reason.
Supporting documentation is not required for all Discontinue Reasons except “Excluded Party
List.”
After analyst successfully discontinues review, the reason for discontinue review will be listed on
the applicant banner.
Discontinue Review has both a Discontinued Review Document and EPLS Document as options
to upload
The appropriate option should be selected depending on the reason for discontinuing review
Applicants that have been withdrawn or discontinued will be available on the Recommence tab
of the Review Planning screens
Discontinue Review will not update an applicant’s external status
Withdraw will update the applicant’s external status to Withdrawn
Withdraw should only be used if requested from the applicant
The Withdraw and Discontinue Review documents will be available under Review Documents on
the Documents tab of the Application Profile
Withdraw and Discontinue Review comments can be seen as existing comments on the
Overview tab of the Application Profile and on the History tab of the Application Profile
If a task is in review when it has been Withdrawn or Discontinued, the analyst will received a
notification upon running the task that the task has been withdrawn or discontinued and the
task will then be terminated from the task list.

Section 4c: Re-Initiate EV (Ad-Hoc EV)
Should an analyst need to re-initiate EV (i.e., send an “Ad-Hoc EV”) he/she can navigate to the Overview
tab of the Application Profile.

Steps:
1. Analyst navigates to the Application Profile.
2. Analyst scrolls to the bottom of the Overview tab of the Application Profile.
3. Analyst (if he/she has the role) will see the options to Withdraw Application, Discontinue
Review, Whitelist or Re-initiate EV.
4. Analyst selects Re-initiate EV.
5. Analyst enters comments in the New Comments text field (required).

6. Analyst will click the Reinitiate button in the Current Employment Verifications Table (see Figure
A on next page).
7. Analyst will click the Cancel button in the Current Employment Verifications Table if they wish to
cancel the re-initiated EV (see Figure B on next page).
a. Note: Analyst will be required to enter comments in the New Comments text field
before clicking cancel.
Business Rules:
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The ability to initiate an Ad Hoc EV is role based. Only Analysts with the role will see the Reinitiate EV link.
The Re-initiate EV link will only be available for applications that have been submitted eligibly
and are past the review planning stage.
Analyst will be required to enter a comment when initiating an Ad Hoc EV.
Once reinitiated, the Ad Hoc EV will be added to the history table.
Once reinitiated, the analyst will have the ability to cancel the Ad Hoc EV.
Analyst will be required to enter a comment when cancelling an Ad Hoc EV.
The most recently completed EV will be displayed on the Review Screens and the Submitted
Application Landing Page.
Analyst(s) shall not be prevented from moving forward with review of an application because
there is a reinitiated EV.
The applicant’s status will not be changed when analyst initiates an Ad Hoc EV.
Once an Ad Hoc EV has been initiated, an alert will be added to the participant profile stating
“One or more EVs are incomplete for this application.”
System shall remove the alert from the participant profile if/when the EV is completed.
A tracking point will be added to the Application History when an Ad Hoc EV is initiated or
cancelled.
Ad Hoc EV functionality is not available for applications submitted with an employment start
date that falls after the date of application submission.

Section 4d: Whitelist Application
Should an analyst need to Whitelist an applicant he/she can navigate to the Overview tab of the
Application Profile and select ‘Whitelist’ Application under than ‘Actions’ section.

Steps:
1. Analyst clicks the ‘Whitelist Application’ link
2. Analyst enters the appropriate open and close dates and leaves comment/reason for
whitelisting
3. Completes whitelist by clicking “Whitelist Application’
Business Rules:
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Analyst must have appropriate BMISS roles to see ‘Whitelist Application’ link.
Current application cycle must be closed.
Application must be in appropriate status.
o Application cannot currently be in review and onwards in the award process.
Application review must be Discontinued first to allow Whitelisting. See section 4b.
Analyst must enter start date which is on or after current date.
Analyst must enter a future close date prior to September 30th of the current fiscal year.
The applicants will only be able to update their application within this period.
A tracking point is saved on the history tab with each Whitelist.

Section 5: Alerts
Alerts provide information for analysts to be aware of while reviewing an application. Alerts will not
make any changes to the application data, but notify analysts of important information that may require
action to be taken.

Business Rules:
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Alerts will be shown on each page of review, as well as on Application Profile
Applicants can have more than one alert
The following are some of the available alerts:
o Pre-verified Loan Amount is below the maximum award amount for their contract type
o If an applicant was a previous participant for another BCRS program or the same
program and were awarded in a previous FY
 The alert will display: "This applicant already has a participant record
with OED of : MM/DD/YYYY -- ID: XXXXXXXX – CHECK STATUS"
o If the applicants loans are below the maximum award amount
 The alert will display: “This application’s Total
o If one or more of the applicants electronic loan’s Current As of Date is greater than 30
days from the application submission date.
o The alert will display: “One or more of the Electronic loan’s Current As of Date is greater
than 30 days from application submission date”
o If one or more of the applicants electronic loan’s had been defaulted in the past.
o The alert will display: “One or more of the Electronic loan(s) has previously been in
default. Please see loans marked with and asterisk (*).”
o If the applicant has applied to multiple BCRS programs in the same cycle

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The alert will display: “This applicant has applied to and is
currently in status.”
If the applicant’s site was flagged by a DRO analyst
 The alert will display: " flagged this applicant’s site
on . ID#: XXXXXX"
If an applicant’s site HPSA ID is deleted after submission
 The alert will display: One or more HPSAs associated with this applicant's site(s)
has been removed." - DO NOT AWARD."
If an applicant’s locked HPSA score impacts the applicants tier
 The alert will display: "The HPSA score associated with the applicant's site has
changed from XX to XX. ID#: XXXXX – CHECK HPSA STATUS”
If the applicant’s site is terminated
 The alert will display: "The site associated with this application has been
terminated. ID#: XXXXX” - DO NOT AWARD”
If the applicant’s site loses its certification (becomes inactive)
 The alert will display: "The site associated with this application is inactive. ID#:
XXXXX. – DO NOTAWARD”
If an Ad Hoc EV is initiated
 The alert will display: One or more EVs are incomplete for this application.

Section 6: Applying Rank
Once the application cycle has closed and prior to the application review, the analyst will apply the rank
to the submitted applications. Team Leads can apply rank on the Review Planning screen. Only analysts
with the appropriate role will have the ability to apply rank.

Steps:
1. Analyst navigates to the Review Planning Screen (Programs > NHSCLRP > Review Planning) on
the BMISS Home Page.
2. Analyst will be directed to the Start Review tab of the Review Planning screen. Analyst selects
and Application Type and clicks Search.
3. Analysts review the applications to which rank will be applied.
4. Analyst confirms the tasks to which rank will be applied and clicks the “Apply Rank” button

Business Rules:
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Both Full-time and Half-time search results will include complete application list prior to ranking.
o Any Additional Application Types added for a particular cycle will also appear and must
be selected and ranked.
o Traditional NHSC LRP and Substance Use Disorder (SUD) ranks both Full-time and Halftime application types together
Analysts must apply rank prior to commencing review.
The “Apply Rank” button only appears if rank has not yet been applied.

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Once rank has been applied, the system will add and display a new column in the search results
table displaying the rank number.
Once rank is applied, the system will generate a tracking point.
Once rank has been applied, the ‘Search Criteria’, ‘Search by Person’, ‘Start Review”, and ‘I want
to kick off tasks for all 0 selected results *” checkbox options will be displayed. They will not be
displayed before rank is applied (see Section 7).

Section 7: Review Planning – Start Review
Once the application cycle is closed, applications that have been submitted eligibly will be available to
be kicked off for review. DNPH Team Leads can kick off tasks for review using the Review Planning
screen.

Steps:
1. Analyst navigates to the Review Planning Screen (Programs > NHSC LRP > Review Planning) on
the BMISS Home Page.
2. Analyst will be directed to the Start Review tab of the Review Planning screen.
3. Analyst will select the appropriate search criteria.
4. Analyst selects Search after selecting search criteria.
5. Analyst selects the tasks to kick off in the search results by selecting the checkbox next to each
applicant’s name (see screenshot on next page).
6. Analyst confirms the tasks to kick off by selecting “I want to kick off tasks for all X selected
results.”
7. Analyst selects Start Review.
Business Rules:
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Only applicants that are in the status of “Submitted- Review Not Started” and match the search
criteria selected by the analyst will appear in the search results on the Start Review tab.
Analysts can search for applications by using the “Search by Applicant Information” section or
search for a specific applicant using the “Search by Person” section.
The search criteria for “Search by Applicant Information” will display the following:
o Application Type
o HPSA Form
o Discipline
o HPSA Type

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o Site Assignment
o DAB/EFN
o Scholars
o Submission Date Range
o Employment Date Range
Analysts can search using all, some, or none of the search criteria.
o Analysts can select Search without entering any search criteria to see all applicants in
“Submitted- Review Not Started” status.
o Analysts can search using partial last and/or first name information.
No Search results will appear if there are no applicants in the “Submitted- Review Not Started”
status that match the search criteria selected.
Above the search results, analysts will be able to see the Total number of applicants that meet
his/her search criteria, the Total Award Amount of the applicants that meet the search criteria,
Total Applicants Selected, and Award Amount of the applicants selected.
o Note: The Total Award Amount and Award Amount Selected are estimated values based
on the applicant’s loan amounts and application type.
The search results will show each applicant’s:
o Rank
o App ID
o Last Name
o First Name
o Application Type
o Status
o HPSA (locked score)
o HPSA Type
o Discipline
o Scholar
o DAB
o Submitted Date
Analyst can Export to Excel to see all current search results in an excel spreadsheet.
Analysts can select the top checkbox to select all applicants on the page.
Analysts can chose to “Select all X search results” to select all applicants on all pages of the
search results.
Analyst can click on the Applicant ID to view the applicant’s Application Profile in a new window.

Section 7: Review Planning – Recommence Review
Analysts will have the ability to recommence tasks after an application has been deemed ineligible or
incomplete from review, or has been withdrawn or discontinued.

Steps:
1. Analyst navigates to the Review Planning Screen (Programs > NHSC LRP > Review Planning) on
the BMISS Home Page.
2. Analyst will be directed to the Start Review tab of the Review Planning screen.
3. Analyst selects the Recommence Review tab.
4. Analyst will select the appropriate search criteria.
5. Analyst selects Search after selecting search criteria.
6. Analyst selects the tasks to recommence in the search results by selecting the checkbox next to
the applicant’s name (see screenshot on next page).
7. Analyst confirms the tasks to recommence by selecting “I want to kick off tasks for all X selected
results”.
8. Analyst selects Recommence Review.

Business Rules:
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Only applicants that are in the statuses of “Ineligible,” “Incomplete,” “Withdrawn,” or
“Discontinued Review” and match the search criteria will appear in the search results on the
Recommence Review tab.
Analysts can search by search criteria using the “Search by Applicant Information” section or
search for a specific applicant using the “Search by Person” section.
o Discipline
o HPSA Type
o Site Assignment
o DAB/EFN
o Scholars
o Submission Date Range
o Employment Date Range
Analysts can search using all, some, or none of the search criteria
The search criteria for “Search by Applicant Information” will display the following:
o Application Type
o HPSA Form
Analysts can select Search without entering any search criteria to see all applicants in
“Ineligible,” “Incomplete,” “Withdrawn,” or “Discontinued Review” status.
No search results will appear if there are no applicants in “Ineligible,” “Incomplete,”
“Withdrawn,” or “Discontinued Review” that match the search criteria selected.
Above the search results, analysts will see the Total number of applicants that meet the search
criteria, the Total Award Amount of the applicants that meet the search criteria, Total number
of applications selected (“Total Selected”), and Award Amount of the applicants selected.
The search results will show each applicant’s:
o Application ID
o Last Name
o First Name
o Application Type

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o Status
o HPSA (locked score)
o HPSA Type
o Discipline
o Scholar
o DAB
o Submitted Date
Analyst can Export to Excel to see all current search results in an excel spreadsheet.
Analysts can select the top checkbox to select all applicants on the page.
Analysts can chose to “Select all X search results” to select all applicants on all pages of the
search results.
Analyst can click on the Applicant ID to be taken to the applicant’s Application Profile.

Section 8: Review Planning – Pending EV
Analysts have the ability to view applications that have been kicked off for review, where the applicant
indicated that one or more of his/her employment state dates began after his/her application
submission date. Analysts also have the ability to cancel a Pending EV or Reinitiated EV from the Pending
EV tab.

Steps:
1. Analyst navigates to the Review Planning Screen (Programs > NHSC LRP > Review Planning) on
the BMISS Home Page.
2. Analyst will be directed to the Start Review tab of the Review Planning screen.
3. Analyst selects the Pending EV tab.
4. Analyst will select the appropriate search criteria.
5. Analyst selects Search after selecting search criteria.
6. If an analyst wishes to cancel an EV, he/she will select the checkbox next to the applicant’s name
(see screenshot on next page).
a. Analyst confirms the tasks to recommence by selecting “I want to cancel EVs for all X
selected results”.
b. Analyst enters comments.

c. Analyst selects Cancel EV.
Business Rules:
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System will send an EV (1) day after the start date indicated on the previously completed EV.
If one or more of an applicant’s employment start dates occurs after the date his/her
application was kicked off for review, his/her status on the Pending EV page will be “Pending
EV.”
If an applicant’s employment start dates occurs after his/her submission date, but prior to the
date the application was kicked off for review, his/her status on the Pending EV page will be
“Awaiting Reinitiated EV.”

Section 8a: Step 1 – Document Review and Eligibility
After a task is kicked off for review from the Review Planning screens, the task will become available on
the task dashboard for the first step of review: Document Review and Eligibility.

Steps:
1. Analyst navigates to the task dashboard by clicking on the Task Dashboard button from any
BMISS page.
2. Analyst will see the tasks associated with his/her role.
3. Analyst will select Run to pick up and begin the task that he/she selects.
Business Rules:
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The Process Name will show: Application Review > NHSC LRP
The Task Name will show the step of review:
o Document Review and Eligibility
The Task Description will show the following information:
o Applicant Name (Last Name, First Name)
o Application ID
o Application Type
 Substance Use Disorder (SUD) applications will have this information displayed
on the task description
o Discipline
o HPSA (locked HPSA Score : highest HPSA score)
o DAB (Yes/No)
The Owner will show Unassigned until it is run by an analyst
Analyst can select View to see a read-only version of the verifications made for the applicant at
this point.
Using the View functionality is role-based

Section 8b: Document Review Verifications
Once an analyst runs a task at the Document Review and Eligibility step (first step of review), he/she will
be directed to the first section of review: Document Review.

Steps:
1.
2.
3.
4.
5.

Analyst reviews the eligibility and completeness of each document
Analyst selects the appropriate status for each document
Analyst uploads the credit report
Analyst enters comments
Analyst selects Save & Continue

Business Rules:
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The status of each document will default to “Did Not Check.”
The System will always display the Proof of US Citizenship or US National document and status
questions.
The Verification of Existing Service table and status questions will only appear if the applicant
responded that he/she has an existing service obligation.

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The applicant’s response to being a member of the reserves from the Online Application
will be displayed in read-only text under the Verification of Existing Service
documentation (if applicable).
The Proof of Payment History table and status questions will only appear if an applicant was a
previous NHSC LRP applicant.
o If an applicant did not upload the optional Proof of Payment History document on the
online application, the analyst will be required to upload this document on the
Document Review screen.
The Disadvantaged Background/Exceptional Financial Need document will be present only if the
applicant has selected yes to this question on the application and uploaded a document.
o Analyst will be required to confirm if the applicant has a disadvantaged background.
o Verification of an applicant’s disadvantaged background will not affect an applicant’s
eligibility. Any changes to this verification will be reflected on the application banner.
Substance Use Disorder (SUD) specific documents include the following:
o Eligible Health Professional Degree (Required to be uploaded by all SUD applicants and
may affect an applicant’s eligibility)
Substance Use Disorder Licensure or Certification (Optional document: Only displayed for SUD
applicants if uploaded by applicant, does not affect applicants eligibility)
Data 2000 Waiver (Optional document: Only displayed for SUD applicants if uploaded by
applicant, does not affect applicants eligibility)
Analysts can continue with the other sections of review before completing the Document
Review section, but will not be able to submit the task until the Document Review section is
complete.
Analysts will not be required to upload the credit report if a document has been made the
application ineligible or incomplete.
Comments are required if a document is deemed ineligible or incomplete.
All documents will open in a new window.
The Entered By and Submitted Date will be shown for each document.
o Entered By will show who (analyst or applicant) uploaded the document.
o Submitted Date will show the date the document was uploaded.
Analysts have the option to save for later by selecting Save.
o This action will not update the status of the section to be completed. Analysts must
select Save & Continue to deem the section completed.

Section 8c: Application Information Review
After reviewing the Documents, analysts will review any questions which were added to the application
on the Application Information page. The Application Information review page will only appear during
review for application types which displayed questions on the application. If no questions were asked,
this page will not display during review.

Steps:
1. Analyst reviews the answers displayed on the Application Information review page.
2. Analysts selects Yes or No to the required review question(s) on the page.
3. Analyst leaves a comment if necessary.
Business Rules:

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The Application Information review page will only appear during review for application types
which displayed questions on the application. (If no questions were asked, this page will not
display during review)
Answers to questions will be in read-only format. Applicant will be unable to make changes to
applicant responses.
For Substance Use Disorder (SUD) applicants analysts will be required to indicated whether an
applicant meets their current tier requirement.
o A selection of Yes indicated that the analyst reviewed the responses to the questions
and documents from the previous page to determine eligibility to predefined tiering
requirements.
o A selection of No will change Tier 1 and Tier 2 applicants to Tier 3 and direct applications
to exception review.
 Tier 3 applicants who do not meet their requirements will only be directed to
exception review. No change to the Tier will be made.
Analyst will be required to indicate whether the application should continue through review.
o If the analyst selects ‘No’ to the review question, the application will still continue to
‘Verification’ review.
Review question(s) does not affect application eligibility.

Section 8d: Employment Verifications
After reviewing the Documents, Document Review and Eligibility analysts will review the Employment
Verifications.

Steps:
1. Analyst reviews the Employment Verification Form by clicking on the Completed Date in the
Employment Verification table
2. Analyst uploads the NPDB report, if required.
3. Analyst uploads the license document, if required.
4. Analyst enters comments.
5. Analyst selects Save & Continue.
Business Rules:
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The NPDB upload functionality will only be available and required if:
o The applicant’s Site POC indicated during the Employment Verification that a NPDB
report was never run for the applicant.
o The applicant’s site POC indicated during the Employment Verification that a NPDB
report was run for the applicant, but the date of the last check was greater than 18
months of the application deadline.

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Text reading “No action is required on the Employment page. Please reference the Employment
Verification table for further information.” will be displayed if there is no further action required
from the Document Review and Eligibility analyst.
No action will be required if the Site POC indicated that a NPDB report was run for the applicant
and the date of the last check was within 18 months of the application deadline.
The HPSA score in the Employment Verification table will display the current HPSA score for the
site in BMISS.
This HPSA score can change if the highest HPSA score of the applicant’s discipline changes.
The analyst can view the Employment Verification Form by clicking on the Completed Date from
the Employment Verification table.
The analyst can identify if an applicant is serving as a PPO if one or a combination of the
following verification questions are responded as listed below:
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Is the applicant/participant an employee of the site identified above and subject to the
personnel system and employment policies of that site? = No
Is the applicant/participant a contractor? = Yes
Does the applicant/participant own or have a financial interest in the site identified
above? = Yes
Does the above identified site provide the applicant/participant with malpractice
insurance, which includes tail coverage (either commercially or through the Federal Tort
Claims Act)? = No

The analyst can identify if an applicant is serving as a non- PPO if all of the following verification
questions are responded as listed below:
o Is the applicant/participant an employee of the site identified above and subject to the
personnel system and employment policies of that site? = Yes
o Is the applicant/participant a contractor? = No
o Does the applicant/participant own or have a financial interest in the site identified
above? = No
o Does the above identified site provide the applicant/participant with malpractice
insurance, which includes tail coverage (either commercially or through the Federal Tort
Claims Act)? = Yes
o The Employment Verification Form will be read-only and show all of the Site POC
responses
Analyst can click on the site name in the Employment Verification Form to be directed to the
Site Profile in BMISS
Analysts have the option to save for later by selecting Save
This will not update the status of the section to be completed. Analysts must select Save &
Continue to deem the section completed.

Section 8e: Review & Submit
When an analyst has completed review for an applicant, he/she will need to submit the task from the
Review & Submit screen.

Steps:
1. Analyst reviews the information they have verified.
2. Analyst enters comments.
3. Analyst selects Submit.
Business Rules:
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The status of each section will be displayed next to the section name.
o Section statuses include:
 Not Reviewed
 Eligible
 Ineligible
 Incomplete
Each section is expandable/collapsible.

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Analyst can click on any document in the Document Review section and the document will open
in a new window.
The status the analyst gave for each document will be displayed in the Document Review table.
Analyst can click on the Completed Date in the Employment Verification table to view the
Employment Verification Form.
Analysts can select View Comments to see all comments entered for each section.
The status of the section, analyst who reviewed the section, and date and time that the section
was
The overall status of the application will be displayed at the bottom of the page.
The application status upon submission of the task will be displayed at the bottom of the page.
Comments are required to submit the task.
If any of the documents in the Document Review section are deemed ineligible or incomplete,
the task will be deemed ineligible or incomplete upon submission of the task and the task will be
terminated. The task will become available on the Recommence tab of Review Planning.
o Note: An ineligible status trumps an incomplete status.
The Employment Verification Section does not need to be completed if a document was deemed
ineligible or incomplete.
All documents must be reviewed in order to submit the task.
All documents must be reviewed, even if a document has been deemed ineligible or incomplete.
If the applicant is eligible upon submission of the task, the task will move to the task list for
Verification Review.
o All sections must be completed to submit the task for Verification Review.
 No section can have a status of “Not Reviewed.”
Analysts have the option to save for later by selecting Save for Later.
o Selecting Save for Later will not submit the task. Analysts must select Submit to submit
the task.

Section 9: Step 2 – Verification Review
After a task is submitted eligibly from Document Review and Eligibility, the task will become available in
the task dashboard for the second step of review: Verification Review.

Steps:
1. Analyst navigates to the task dashboard by clicking on the Task Dashboard button from any
BMISS page.
2. Analyst will see the tasks associated with his/her role.
3. Analyst will select Run to pick up a task and start review for the task.
Business Rules:
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The Process Name will show: Application Review > NHSC LRP
The Task Name will show the step of review:

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o Verification Review
The Task Description will show the following information:
o Applicant Name (Last Name, First Name)
o Application ID
o Application Type
o Discipline
o HPSA (locked HPSA Score : highest HPSA score)
o DAB (Yes/No)
The Owner will show Unassigned until it is run by an analyst.
Analyst can select View to see a read-only version of the verifications made for the applicant at
this point.
o View functionality is role-based.

Section 9a: Document Review Verifications
Once an analyst runs a task at Verification Review (second step of review), they will be directed to the
first section of review: Document Review.

Steps:
1. Analyst reviews the eligibility and completeness of each document.
a. The verifications made by the Document Review and Eligibility analyst for each
document will be displayed. The Verification Reviewer can make any updates to the
status of the documents.
2. Analyst reviews the credit report.
3. Analyst verifies the recommendation of the credit report.
4. Analyst enters comments.
5. Analyst selects Save & Continue.
Business Rules:
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All document statuses will default to the verifications entered by the Document Review and
Eligibility analyst.
The System will always display the Proof of US Citizenship or US National document displayed as
read-only text under the Verification of Existing Service documentation (if applicable).
The Verification of Existing Service document will only appear if the applicant responded that
he/she has an existing service and then uploaded the existing service document.
The Proof of Payment History table will only appear if an applicant was a prior previous NHSC
LRP applicant.
If an applicant does not upload the option Proof of Payment History on the online application,
the analyst will be required to upload this document on the Document Review screen.
The Disadvantaged Background/Exceptional Financial Need document will be present only if the
applicant has selected yes to this question on the application and uploaded a document.
Verification of an applicant’s disadvantaged background will not affect an applicant’s eligibility.
Changes made by the analyst to the applicant’s disadvantaged background status will be
reflected on the banner.
Substance Use Disorder (SUD) specific documents include the following:
o Eligible Health Professional Degree (Required to be uploaded by all SUD applicants and
may affect an applicant’s eligibility)
Substance Use Disorder Licensure or Certification (Optional document: Only displayed for SUD
applicants if uploaded by applicant, does not affect applicants eligibility)
Data 2000 Waiver (Optional document: Only displayed for SUD applicants if uploaded by
applicant, does not affect applicants eligibility)
Analysts can continue with the other sections of review without completing the Document
Review section, but will not be able to submit the task until completing the Document Review
section.
Comments are required if a document is made ineligible or incomplete.
Comments are required if the analyst indicates that he/she does not recommend the applicant
for award based on the credit report.
All documents will open in a new window.
The Entered By and Submitted Date will be shown for each document.
Entered By will show who (analyst or applicant) uploaded the document.
Submitted Date will show the date the document was uploaded.

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Analysts have the option to save for later by selecting Save.
Selecting Save will not update the status of the section to be completed. Analysts must select
Save & Continue to deem the section completed.

Section 9b: Application Information Review
After reviewing the Documents, Verification Review analysts will review any questions which were
added to the application on the Application Information page. The Application Information review page
will only appear during review for application types which displayed questions on the application. If no
questions were asked, this page will not display during review.

Steps:
1. Analyst reviews the answers displayed on the Application Information review page.
2. Analysts confirm the Yes or No answer(s) provided during Document Review and Eligibility.
Analyst will have the ability to change the previous response(s).
3. Analyst leaves a comment if necessary.
Business Rules:
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The Application Information review page will only appear during review for application types
which displayed questions on the application. (If no questions were asked, this page will not
display during review)
Answers to questions will be in read-only format. Applicant will be unable to make changes to
applicant responses.
For Substance Use Disorder (SUD) applicants analysts will be required to indicated whether an
applicant meets their current tier requirement.

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A selection of Yes indicated that the analyst reviewed the responses to the questions
and documents from the previous page to determine eligibility to predefined tiering
requirements.
o A selection of No will change Tier 1 and Tier 2 applicants to Tier 3 and direct applications
to exception review.
 Tier 3 applicants who do not meet their requirements will only be directed to
exception review. No change to the Tier will be made.
Analyst will confirm whether the application should continue through review.
o If the analyst selects ‘No’ to the review question, the application will be marked to go to
‘Exception’ review.
Review question(s) does not affect application eligibility.

Section 9c: Employment Verification
After reviewing the Documents, Verification Review analysts will review the Employment Verifications.

Steps:
1. Analyst reviews the Employment Verification Form by clicking on the Completed Date in the
Employment Verification table (see screenshot on next page).

2. Analyst verifies if there is an adverse incident based on the NPDB report, if the NPDB report was
uploaded by the Document Review and Eligibility Analyst.
a. This verification will only be displayed and required if the Document Review and
Eligibility analyst uploaded the NPDB report.
3. Analyst verifies whether the applicant is authorized to practice in the state where they work in
pursuant to the licensure requirements.
4. This verification will only be displayed and required if the applicant’s licensed state does not
match the state of his/her employment site.
5. Analyst enters comments.
6. Analyst selects Save & Continue.
Business Rules:
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The adverse incident verification will only be displayed and required if the Document Review
and Eligibility analyst was required to upload an NPDB report.
If an adverse incident was reported by the Site POC during the Employment Verification, the
response will be displayed as read-only text, only if the Document Review and Eligibility analyst
was not required to upload the NPDB report.
o There will not be an additional question for the Verification Analyst to review regarding
the NPDB report in this situation.
The NPDB report uploaded by either the Document Review and Eligibility analyst or the Site POC
(if available) will be displayed and linked.
The person (analyst or site POC) that uploaded the NPDB report will be listed.
The Verification Analyst will be required to verify if the applicant is eligible or ineligible based on
the licensure requirement, if the applicant’s licensed state does not match the state of his/her
employment site.
o If the licensed state and site state match, this question will not appear in the
Employment Verification section.
Comments are required if the analyst verifies the following:
o Adverse incident= Yes
o License state/Site state mismatch = Ineligible
The HPSA score in the Employment Verification table will display the current HPSA site score in
BMISS.
o This score can change if the highest HPSA score is changed internally in BMISS.
o For Substance Use Disorder (SUD) applicants HPSA score is based on the policy that the
highest (Primary Care or Mental Health) for a given site shall appear.
The Employment Verification Form will be read-only text and display all of the Site POC
responses.
The analyst can view the Employment Verification Form by clicking on the Completed Date from
the Employment Verification table.
The analyst can identify if an applicant is serving as a PPO if one or a combination of the
following verification responses are as listed below:
o Is the applicant/participant an employee of the site identified above and subject to the
personnel system and employment policies of that site? = No
o Is the applicant/participant a contractor? = Yes

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Does the applicant/participant own or have a financial interest in the site identified
above? = Yes
o Does the above identified site provide the applicant/participant with malpractice
insurance, which includes tail coverage (either commercially or through the Federal Tort
Claims Act)? = No
The analyst can identify if an applicant is serving as a non-PPO if all of the following verification
responses are as listed below:
o Is the applicant/participant an employee of the site identified above and subject to the
personnel system and employment policies of that site? = Yes
o Is the applicant/participant a contractor? = No
o Does the applicant/participant own or have a financial interest in the site identified
above? = No
o Does the above identified site provide the applicant/participant with malpractice
insurance, which includes tail coverage (either commercially or through the Federal Tort
Claims Act)? = Yes
Analyst can click on the site name in the Employment Verification Form to be directed to the
Site Profile in BMISS.
Analysts have the option to save for later by selecting Save.
Selecting Save will not update the status of the section to be completed. Analysts must select
Save & Continue to deem the section completed.

Section 9d: Loan Verifications
After reviewing the employment verifications, the Verification Analyst will review the loan verifications.
Electronic Loan Steps:
1. Analyst selects a loan from the Electronic loan table by clicking on the Servicer Lender name.
2. System directs analyst to the loan details page for the loan selected (see screenshot on next
page).
3. Analyst determines if manual verification is needed or returns to the Loan Summary page.
4. If manual verification is required, analyst answers “Yes” to “Does this loan require a manual
review?”
5. Analyst verifies the loan information.
6. Analyst enters comment.
7. Analyst selects Submit.
8. System re-directs analyst to the Loan Summary page.
9. If no manual verification is required or if manual verification is complete the analyst will then
deem loan “Eligible” for award by checking the box next to each “Qualified” loan on the Loan
Summary page.
10. Analyst repeats steps 1-9 for each electronic loan submitted.
11. Analyst enters comments.
12. Analyst selects Save & Continue.

Manual Loan Steps:
1. Analyst selects a loan from the Loan table by clicking on the Servicer Lender name.
2. System directs analyst to the loan details page for the loan selected (see screenshot on next
page).
3. Analyst verifies the loan information.
4. Analyst enters comments.
5. Analyst selects Submit.
6. System re-directs analyst to the Loan Summary page.
7. Analyst repeats steps 1-6 for each loan submitted.
8. Analyst will have the option to add a new loan if necessary
9. Analyst enters comments.
10. Analyst selects Save & Continue.

Business Rules:
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The electronic loan table will include the following information:
o Servicer Lender name
o Loan Type
o Current Balance
o Verified Amount
o Verified Interest Rate
o Original Loan Date
o Status
o Verified By
The following are possible electronic loan statuses:
o Qualified
o Eligible
o Ineligible
Electronic loan statues will default to “Qualified” or “Ineligible” based on loan status.
The electronic loan statuses with an asterisk (*) are identified as having been defaulted in the
past.
Electronic loans are by default verified by “system”.
The Verified by column will only be updated with an analysts name once the loan has been
manually verified on the Loan Details page.
An alert will be present at the top of the Loan Summary page when an application has one or
more electronic loans with an “As of Date” greater than 30 days from the applications
submission date.
An alert will be present at the top of the Loan Summary page when the application’s Total Preverified Loan Amount is below the maximum award amount for their contract type.
An alert will be present at the top of the Loan Summary page when an application has one or
more electronic loans that had previously been in default.
The manual loan table will include the following information:
o Servicer Lender name
o Account Number
o Current Balance o Verified Amount
o Verified Interest Rate
o Original Loan Date
o Status
o Verified By
The following are possible manual loan statuses:
o Not Reviewed
o Eligible
o Ineligible
o Incomplete
Manual loan statuses will default to “Not Reviewed.”
The Current Balance column will list the current loan balance retrieved electronically or
manually entered by the applicant on the application.

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The Verified Amount column will be blank until the loan has been manually verified by an
analyst or when an electronic loan is selected to be “Eligible”.
o If the Status is ineligible or incomplete the Verified Amount will display “$0.00” for
manually entered loans
o The Verified Interest Rate column will be blank until the loan has been manually verified
by analyst or when an electronic loan is selected to be “Eligible”.
o If the Status is ineligible or incomplete the Verified Interest Rate will display “0.000%”
for manually entered loans
The Total Pre-verified Loan Amount will display the sum of the Total Qualified DoED Loan
Amount and the Total Eligible Manual Loans Amount submitted on the application.
The Total Verified Loan Amount will reflect the total sum of verified DoED and manual loan
amounts and will be updated as the analyst reviews each loan.
The Award Amount will reflect the total award calculated based on the verified loans and
application type upon submitting the loan page.
o The Award Amount will vary depending on the application type
Analysts will be required to verify the completion of each document for each manual loan
submitted.
o Please note that the completion of the documents will not determine the overall
completeness of loan information.
The documents uploaded for each loan will be linked on the loan details page.
If an analyst adds a new loan, the documents displayed on the loan details page will need to be
verified for completion.
If an analyst uploads a loan document from the Application Profile, the document will be
displayed on the loan details page.
o Completion for this document will not be required.
All loan information electronically retrieved or manually entered by the applicant will be
displayed in read-only text.
If the analyst indicates an electronic loan requires manual verification, the analyst will be
required to enter the following information:
o Verified Current Balance
o Verified Interest Rate
o Verified By
o Verification Date
For all federal PLUS loans an additional question and corresponding answer will be present on
the loans details page.
For manually entered loans, if an analyst indicates “Yes” to all loan information being complete,
the analyst will be required to verify if the loan is eligible.
For manually entered loans, if the analyst indicates “Yes” to the loan being eligible for
repayment, the analyst will be required to enter the following information:
o Verified Current Balance
o Verified Interest Rate
o Verified By
o Verification Date
For both electronic and manual loans the Verification date cannot be in the future.

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If the analyst verifies that the manually entered loan information is not complete, the loan will
be deemed incomplete.
If the analyst verifies that the manually entered loan information is not eligible, the loan will be
deemed ineligible.
Electronic loans can only be deemed eligible using the check boxes on the Loan Summary page.
Comments are required if a manually entered loan is deemed ineligible or incomplete.
The applicant will be sent to exception review if there are no eligible or complete loans.
Analysts have the option to save for later by selecting Save on the Loan Summary Page and Loan
Details Page. Selecting Save will not update the status of the section or loan to be completed.
Analysts must select Save & Continue to deem the section or loan complete.

Section 9e: Review & Submit
When an analyst has completed review for an applicant, he/she will need to submit the task from the
Review & Submit screen.

Steps:
1. Analyst reviews the information he/she has verified.
2. Analyst enters comments.
3. Analyst selects Submit.
Business Rules:
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The status of each section will be displayed next to the section name.
o Section statuses include:
 Not Reviewed
 Eligible
 Ineligible
 Incomplete
Each section is expandable/collapsible.

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Analyst can click on any document in the Document Review section and the document will open
in a new window.
The most recent status the analyst gave each document will be displayed in the Document
Review table.
Analyst can click on the Completed Date in the Employment Verification table to view the
Employment Verification Form.
Analyst can click on any of the loans to view the verified loan detail information.
o Loan documents will be available within the loan details if present.
The most recent status of the section, most recent analyst who reviewed the section, and most
recent date and time that the section was reviewed will be displayed within each section.
Analysts can select View Comments to see all comments entered for each section.
The overall status of the application will be displayed at the bottom of the page.
The application status upon submission of the task will be displayed at the bottom of the page.
Comments are required to submit the task.
If any of the documents in the Document Review section are deemed ineligible or incomplete,
the task will be deemed ineligible or incomplete upon submission and the task will be
terminated.
o The task will be available on the Recommence tab of Review Planning
o Note: An ineligible status trumps an incomplete status.
If a section is deemed ineligible or incomplete, the analyst can submit the task for Exception
Review without completing the remaining sections.
o Analysts must always complete the Document Review section, even if a section has
been deemed ineligible or incomplete.
If all sections that have been reviewed are deemed eligible, the analyst must complete all
sections of review in order to submit the task.
The task will be sent to Exception Review (Step 3.A) if at least one of the following is true:
o Credit report is not recommended.
o An adverse incident was reported by the analyst.
o An adverse incident was reported by one or more Site POCs.
o License state/site state mismatch is deemed ineligible.
o All loans are ineligible or incomplete.
o Analyst determines application should not continue based on review of the Application
Information page.
o Analyst requests for the task to be sent to Exception Review.
The option to request for the task to be sent to Exception Review will only be available if the
task will not be sent to Exception Review for any of the above reasons.
The task will be sent to Quality Review (Step 3.B) if all sections are deemed Eligible.

Section 10: Step 3.A - Exception Review
After a task is submitted from Verification Review and has reason to be sent to Exception Review, the
task will become available in the task dashboard for the third step of review: Exception Review.

Steps:
1. Analyst navigates to the task dashboard by clicking on the Task Dashboard button from any
BMISS page.
2. Analyst will see the tasks associated with his/her role.
3. Analyst will select Run to pick up a task and start review of the task.
Business Rules:
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The Process Name will show: Application Review > NHSC LRP
The Task Name will show the step of review:
o Exception Review
The Task Description will show the following information for Base and NP:
o Applicant Name (Last Name, First Name)
o Application ID
o Application Type
o Discipline
o HPSA (locked HPSA Score : highest HPSA score)
o DAB (Yes/No)
o Reason
The Owner will show Unassigned until it is run by an analyst
Analyst can select View to see a read-only version of the verifications previously made for the
application.
Using the View functionality is role-based

Section 10a: Document Review Verifications
Once an analyst picks up a task at Exception Review (Step 3.A of review), they will be directed to the first
section of review: Document Review.

Steps:
1. Analyst reviews the eligibility and completeness of each document.
a. The verifications made by the Verification Review Analyst for each document will be
displayed. The Exception Review Analyst can make any updates to the status of the
documents.
2. Analyst enters comments.
3. Analyst selects Save & Continue.
Business Rules:
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All document statuses will default to verifications made by the Verification Review analyst.
The System will always display the Proof of US Citizenship or US National table.

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The Verification of Existing Service table will only appear if the applicant responded that he/she
has an existing service and uploaded the existing service document.
o The applicant’s response to being a member of the reserves from the Online Application
will be displayed as read-only text under the Verification of Existing Service
documentation (if applicable).
The Proof of Payment History table will only appear if an applicant was a previous NHSC LRP
applicant.
o If an applicant did not upload the optional Proof of Payment History document on the
online application, the analyst will be required to upload this document on the
Document Review screen.
The Disadvantaged Background/Exceptional Financial Need document will be present only if the
applicant has selected yes to this question on the application and uploaded a document.
Verification of an applicant’s disadvantaged background will not affect an applicant’s eligibility.
Changes made by the analyst to the applicant’s disadvantaged background status will be
reflected on the banner.
Substance Use Disorder (SUD) specific documents include the following:
o Eligible Health Professional Degree (Required to be uploaded by all SUD applicants and
may affect an applicant’s eligibility)
Substance Use Disorder Licensure or Certification (Optional document: Only displayed for SUD
applicants if uploaded by applicant, does not affect applicants eligibility)
Data 2000 Waiver (Optional document: Only displayed for SUD applicants if uploaded by
applicant, does not affect applicants eligibility)
Analysts can continue with the other sections of review without completing the Document
Review section, but will not be able to submit the task until the Document Review section is
complete.
Comments are required if a document is made ineligible or incomplete.
Comments are required if the analyst indicates that he/she does not recommend the applicant
for award based on the credit report.
All documents will open in a new window.
The Entered By and Submitted Date will be shown for each document.
o Entered By will show who (analyst or applicant) uploaded the document.
o Submitted Date will show the date the document was uploaded.
Analysts have the option to save for later by selecting Save
o Selecting Save will not update the status of the section to be completed. Analysts must
select Save & Continue to deem the section completed.

Section 10b: Application Information Review
After reviewing the Documents, Exception Review analysts will review any questions which were added
to the application on the Application Information page. The Application Information review page will
only appear during review for application types which displayed questions on the application. If no
questions were asked, this page will not display during review.

Steps:
1. Analyst reviews the answers displayed on the Application Information review page.
2. Analysts confirm the Yes or No answer(s) provided during Document Review and Eligibility.
Analyst will have the ability to change the previous response.
3. Analyst leaves a comment if necessary.
Business Rules:

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The Application Information review page will only appear during review for application types
which displayed questions on the application. (If no questions were asked, this page will not
display during review)
Answers to questions will be in read-only format. Applicant will be unable to make changes to
applicant responses.
For Substance Use Disorder (SUD) applicants analysts will be required to indicated whether an
applicant meets their current tier requirement.
o A selection of Yes indicated that the analyst reviewed the responses to the questions
and documents from the previous page to determine eligibility to predefined tiering
requirements.
o A selection of No will change Tier 1 and Tier 2 applicants to Tier 3.
 Tier 3 applicants who do not meet their requirements will see no change to the
tier.
Analyst will confirm whether the application should continue through review.
If the analyst selects ‘No’ to the review question(s), the application will still continue through
review.
Review of Application Information does not affect application eligibility.
Application can be discontinued should Exception review analyst deem necessary.

Section 10c: Employment Verifications
After reviewing the Documents, Exception Review analysts will review the employment verifications.

Steps:
1. Analyst reviews the Employment Verification Form by clicking on the Completed Date in the
Employment Verification table (see screenshot on next page).
2. Analyst verifies if the applicant is eligible based on the NPDB report
a. This verification will only be displayed if the Verification Review analyst or the Site
POC(s) indicated that the NPDB report had an adverse incident.
b. Analyst will have the option to upload the NPDB Recommendation Document to support
the applicant’s eligibility.
3. Analyst verifies whether the applicant is authorized to practice in the state where he/she works
in pursuant to the licensure requirements.
a. This verification will only be displayed if the applicant’s license state does not match the
state of the employment site.
4. Analyst enters comments.
5. Analyst selects Save & Continue.
Business Rules:

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The NPDB eligibility verification will only be displayed and required if the Verification Review
analyst or the Site POC indicated that an adverse incident was reported.
If the Verification Review analyst or Site POC indicated that no adverse incident was reported,
this verification will not be displayed.
The response of the Verification Review analyst or the Site POC in regards to the adverse
incident will be displayed as read-only text.
The NPDB report uploaded by either the Document Review and Eligibility analyst or the Site
POC(s) will be displayed and linked (if applicable).
The analyst or site POC that uploaded the NPDB report will be displayed (if applicable).
If the Site POC ran the NPDB report within 18 months of the application deadline and indicated
that there was no adverse incident reported on the Employment Verification Form, there will be
no NPDB report uploaded and no additional verifications regarding the NPDB.
The System will allow an analyst to upload the NPDB Recommendation Document to support
the applicant’s eligibility, if necessary.
The Exception Review analyst will see the response to the License state/Site state eligibility
verification from the Verification Review analyst, if it was required.
Comments are required if the analyst provides the following verifications:
o NPDB = Ineligible
o License state/site state mismatch eligibility = Ineligible
Comments are required for the License state/Site state mismatch verification if the Exception
Review analyst changes this verification from Eligible to Ineligible.
The HPSA score in the Employment Verification table will display the current HPSA site score in
BMISS.
o For Substance Use Disorder (SUD) applicants HPSA score is based on the policy that the
highest (Primary Care or Mental Health) for a given site shall appear.
This score can change if the highest HPSA score for the applicant’s discipline changes internally.
The analyst can view the Employment Verification Form by clicking on the Completed Date in
the Employment Verification table.
The Employment Verification Form will be read-only and show all Site POC responses.
The analyst can identify if an applicant is serving as a PPO if one or a combination of the
following verification questions are responded as listed below:
o Is the applicant/participant an employee of the site identified above and subject to the
personnel system and employment policies of that site? = No
o Is the applicant/participant a contractor? = Yes
o Does the applicant/participant own or have a financial interest in the site identified
above? = Yes
o Does the above identified site provide the applicant/participant with malpractice
insurance, which includes tail coverage (either commercially or through the Federal Tort
Claims Act)? = No
The analyst can identify if an applicant is serving as a non-PPO if all of the following verification
questions are responded as listed below:
o Is the applicant/participant an employee of the site identified above and subject to the
personnel system and employment policies of that site? = Yes
o Is the applicant/participant a contractor? = No

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Does the applicant/participant own or have a financial interest in the site identified
above? = No
o Does the above identified site provide the applicant/participant with malpractice
insurance, which includes tail coverage (either commercially or through the Federal Tort
Claims Act)? = Yes
Analyst can click on the site name in the Employment Verification Form to be directed to the
Site Profile in BMISS.
Analysts have the option to save for later by selecting Save.
Selecting Save will not update the status of the section to be completed. Analysts must select
Save & Continue to deem the section completed.

Section 10d: Loan Verifications
After reviewing the employment verifications, the Exception Review analyst will review the loan
verifications.
Electronic Loan Steps:
1. Analyst review loans verified by the Under Verification analyst.
2. Analyst selects a loan from the Electronic loan table by clicking on the Servicer Lender name.
3. System directs analyst to the loan details page for the loan selected (see screenshot on next
page).
4. Analyst determines if manual verification is needed or returns to the Loan Summary page.
5. If manual verification is required, analyst answers “Yes” to “Does this loan require a manual
review?”
6. Analyst verifies the loan information.
7. Analyst enters comment.
8. Analyst selects Submit.
9. System re-directs analyst to the Loan Summary page.
10. If no manual verification is required or if manual verification is complete the analyst will then
deem loan “Eligible” for award by checking the box next to each “Qualified” loan on the Loan
Summary page.
11. Analyst repeats steps 1-10 for each electronic loan submitted.
12. Analyst enters comments.
13. Analyst selects Save & Continue.

Manual Loan Steps:
1. Analyst review loans verified by the Under Verification analyst.
2. Analyst selects a loan from the Loan table by clicking on the Servicer Lender name.
3. System directs analyst to the loan details page for the loan selected (see screenshot on next
page).
4. Analyst verifies the loan information.
5. Analyst enters comments.
6. Analyst selects Submit.
7. System re-directs analyst to the Loan Summary page.
8. Analyst repeats steps 1-7 for each loan submitted.
9. Analyst will have the option to add a new loan if necessary
10. Analyst enters comments.
11. Analyst selects Save & Continue.

Business Rules:
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The electronic loan table will include the following information:
o Servicer Lender name
o Loan Type
o Current Balance
o Verified Amount
o Verified Interest Rate
o Original Loan Date
o Status
o Verified By
The following are possible electronic loan statuses:
o Qualified
o Eligible
o Ineligible
Electronic loan statues will default to “Qualified” or “Ineligible” based on loan status.
The electronic loan statuses with an asterisk (*) are identified as having been defaulted in the
past.

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Electronic loans are by default verified by “system”.
The Verified by column will only be updated with an analysts name once the loan has been
manually verified on the Loan Details page.
An alert will be present at the top of the Loan Summary page when an application has one or
more electronic loans with an “As of Date” greater than 30 days from the applications
submission date.
An alert will be present at the top of the Loan Summary page when the application’s Total Preverified Loan Amount is below the maximum award amount for their contract type.
An alert will be present at the top of the Loan Summary page when an application has one or
more electronic loans that had previously been in default.
The manual loan table will include the following information:
o Servicer Lender name
o Account Number
o Current Balance
o Verified Amount
o Verified Interest Rate
o Original Loan Date
o Status
o Verified By
o Incomplete
Manual loan statuses will default to “Not Reviewed.”
The following are possible manual loan statuses:
o Not Reviewed
o Eligible
o Ineligible
The Current Balance column will list the current loan balance retrieved electronically or
manually entered by the applicant on the application.
The Verified Balance column will be blank until the loan has been manually verified by an analyst
or when an electronic loan is selected to be “Eligible”.
o If the Status is ineligible or incomplete the Verified Amount will display “$0.00” for
manually entered loans
The Verified Interest Rate column will be blank until the loan has been manually verified by
analyst or when an electronic loan is selected to be “Eligible”.
o If the Status is ineligible or incomplete the Verified Interest Rate will display “0.000%”
for manually entered loans
The Total Pre-verified Loan Amount will display the sum of the Total Qualified DoED Loan
Amount and the Total Eligible Manual Loans Amount submitted on the application.
The Total Verified Loan Amount will reflect the total sum of verified DoED and manual loan
amounts and will be updated as the analyst reviews each loan.
The Award Amount will reflect the total award calculated based on the verified loans and
application type upon submitting the loan page.
o The Award Amount will vary depending on the application type
Analysts will be required to verify the completion of each document for each manual loan
submitted.

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Please note that the completion of the documents will not determine the overall
completeness of loan information.
The documents uploaded for each loan will be linked on the loan details page.
If an analyst adds a new loan, the documents displayed on the loan details page will need to be
verified for completion.
If an analyst uploads a loan document from the Application Profile, the document will be
displayed on the loan details page.
o Completion for this document will not be required
All loan information electronically retrieved or manually entered by the applicant will be
displayed in read-only text.
For all federal PLUS loans an additional question and corresponding answer will be present on
the loans details page.
If the analyst indicates an electronic loan requires manual verification, the analyst will be
required to enter the following information:
o Verified Current Balance
o Verified Interest Rate
o Verified By
o Verification Date
For manually entered loans, if an analyst indicates “Yes” to all loan information being complete,
the analyst will be required to verify if the loan is eligible.
For manually entered loans, if the analyst indicates “Yes” to the loan being eligible for
repayment, the analyst will be required to enter the following information:
o Verified Current Balance
o Verified Interest Rate
o Verified By
o Verification Date
For both electronic and manual loans the Verification date cannot be in the future.
If the analyst verifies that the manually entered loan information is not complete, the loan will
be deemed incomplete.
If the analyst verifies that the manually entered loan information is not eligible, the loan will be
deemed ineligible.
Electronic loans can only be deemed eligible using the check boxes on the Loan Summary page.
Comments are required if a manually entered loan is deemed ineligible or incomplete.
The applicant will be deemed ineligible or incomplete and the task will be terminated upon
submission if there are no eligible or complete loans.
Analysts have the option to save for later by selecting Save on the Loan Summary Page and Loan
Details Page. Selecting Save will not update the status of the section or loan to be completed.
Analysts must select Save & Continue to deem the section or loan complete.

Section 10e: Review & Submit
When an analyst has completed review for an application, he/she will need to submit the task from the
Review & Submit screen.

Steps:
1. Analyst reviews the information he/she has verified.
2. Analyst enters comments.
3. Analyst selects Submit.
Business Rules:
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The most recent status of each section will be displayed next to the section name.
Each section is expandable/collapsible.
Analyst can click on any document in the Document Review section and the document will open
in a new window.

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The most recent status the analyst gave for each document will be displayed in the Document
Review table.
Analyst can click on the Completed Date in the Employment Verification table to view the
Employment Verification.
Analyst can click on any of the loans to view the verified loan detail information.
The most recent status of the section, most recent analyst who reviewed the section, and most
recent date and time that the section was reviewed will be displayed in each section.
Analysts can select View Comments to see all comments entered for each section.
The overall status of the application will be displayed at the bottom of the page.
The application status upon submission of the task will be displayed at the bottom of the page.
Comments are required to submit the task.
The task will be deemed ineligible or incomplete and will be terminated from the task list upon
submission if at least one of the following is true:
o Any document is deemed ineligible or incomplete
o Credit report is not recommended
o NPDB report was deemed ineligible
o License state/site state mismatch is deemed ineligible
o All loans are ineligible or incomplete
If the applicant is eligible upon submission of the task, the task will become Eligible for COI and
will be removed from the task list.
If the applicant is deemed ineligible or incomplete, the applicant will become available on the
Recommence tab of Review Planning.

Section 11: Step 3.B – Quality Review
After a task is submitted from Verification Review and has a reason to be sent to Exception Review, the
task will become available in the task dashboard for the third step of review: Quality Review.

Steps:
1. Analyst navigates to the task dashboard by clicking on the Task Dashboard button from any
BMISS page.
2. Analyst will see the tasks associated with his/her role.
3. Analyst will select Run to pick up a task and start review for the task.
Business Rules:
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The Process Name will show: Application Review > NHSC LRP.
The Task Name will show the step of review:

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o Quality Review
The Task Description will show the following information for Base and NP:
o Applicant Name (Last Name, First Name)
o Application ID
o Application Type
o Discipline
o HPSA (locked HPSA Score : highest HPSA score)
o DAB (Yes/No)
The Owner will show Unassigned until it is run by an analyst.
Analyst can select View to see a read-only version of the verifications made for the application.
Using the View functionality is role-based.

Section 11a: Document Review Verifications
Once an analyst picks up a task at Quality Review (Step 3.B of review), they will be directed to the first
section of review: Document Review.

Steps:
1. Analyst reviews the eligibility and completeness of each document
a. The verifications made by the Verification Review Analyst for each document will be
displayed. The Exception Review Analyst can make any updates to the status of the
documents
2. Analyst enters comments
3. Analyst selects Save & Continue
Business Rules:
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All document statuses will default to the verifications made by the Verification Review analyst.
The System will always display the Proof of US Citizenship or US National document table.
The Verification of Existing Service document table will only appear if the applicant responded
that he/she has an existing service and uploaded the existing service document.
o The applicant’s response to being a member of the reserves from the Online Application
will be displayed in read-only text under the Verification of Existing Service
documentation section (if applicable).
The Proof of Payment History table will only appear if an applicant was a previous NHSC LRP
applicant.
o If an applicant did not upload the option Proof of Payment History document on the
online application, the analyst will be required to upload this document on the
Document Review screen.
The Disadvantaged Background/Exceptional Financial Need document will be present only if the
applicant has selected yes to this question on the application and uploaded a document.
Verification of an applicant’s disadvantaged background will not affect an applicant’s eligibility.
Changes made by the analyst to the applicant’s disadvantaged background status will be
reflected on the banner.
Substance Use Disorder (SUD) specific documents include the following:
o Eligible Health Professional Degree (Required to be uploaded by all SUD applicants and
may affect an applicant’s eligibility)
Substance Use Disorder Licensure or Certification (Optional document: Only displayed for SUD
applicants if uploaded by applicant, does not affect applicants eligibility)
Data 2000 Waiver (Optional document: Only displayed for SUD applicants if uploaded by
applicant, does not affect applicants eligibility)
Analysts can continue with the other sections of review without completing the Document
Review section, but will not be able to submit the task until the Document Review section is
complete.
Comments are required if a document is made ineligible or incomplete.
Comments are required if the analyst indicates that he/she does not recommend the applicant
for award based on the credit report.
All documents will open in a new window.
The Entered By and Submitted Date will be displayed for each document.
o Entered By will show who (applicant or analyst) uploaded the document.
o Submitted Date will show the date the document was uploaded

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Analysts have the option to save for later by selecting Save.
Selecting Save will not update the status of the section to be completed. Analysts must select
Save & Continue to deem the section completed.

Section 11b: Application Information Review
After reviewing the Documents, Quality Review analysts will review any questions which were added to
the application on the Application Information page. The Application Information review page will only
appear during review for application types which displayed questions on the application. If no questions
were asked, this page will not display during review.

Steps:
1. Analyst reviews the answers displayed on the Application Information review page.

2. Analysts confirm the Yes or No answer provided during Verification Review. Analyst will have
the ability to change the previous response.
3. Analyst leaves a comment if necessary.
Business Rules:
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The Application Information review page will only appear during review for application types
which displayed questions on the application. (If no questions were asked, this page will not
display during review)
Answers to questions will be in read-only format. Applicant will be unable to make changes to
applicant responses.
For Substance Use Disorder (SUD) applicants analysts will be required to indicated whether an
applicant meets their current tier requirement.
o A selection of Yes indicated that the analyst reviewed the responses to the questions
and documents from the previous page to determine eligibility to predefined tiering
requirements.
o A selection of No will change Tier 1 and Tier 2 applicants to Tier 3.
 Tier 3 applicants who do not meet their requirements will see no change to the
tier.
Analyst will confirm whether the application should continue through review.
If the analyst selects ‘No’ to the review question, the application will be marked to go to ‘COI’.
Review question does not affect application eligibility.
Application can be discontinued should Quality review analyst deem necessary.

Section 11c: Employment Verifications
After reviewing the Documents, Quality Review analysts will review the employment verifications.

Steps:
1. Analyst reviews the Employment Verification Form by clicking on the Completed Date in the
Employment Verification table (see screenshot on next page).
2. Analyst verifies whether the applicant is eligible based on the NPDB report.
a. This verification will only be displayed if the Verification Review analyst or the Site
POC(s) indicated that the NPDB report listed an adverse incident.
3. Analyst verifies if the applicant is authorized to practice in the state of his/her place of
employment in pursuant to the licensure requirements.
a. This verification will only be displayed if the applicant’s license state does not match the
site of employment state.
4. Analyst enters comments.
5. Analyst selects Save & Continue.
Business Rules:

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The NPDB eligibility verification will only be displayed and required if the Verification Review
analyst or the Site POC indicated that an adverse incident was reported. If the Verification
Review analyst or Site POC indicated that no adverse incident was reported, this verification will
not be displayed.
The response of the Verification Review analyst or the Site POC in regards to the adverse
incident will be displayed as read-only text.
The NPDB report uploaded by either the Document Review and Eligibility analyst or the Site
POC(s) will be displayed and linked (if available).
The person or site POC that uploaded the NPDB report will be displayed (if applicable).
If the Site POC ran the NPDB report within 18 months of the application deadline and indicated
that no adverse incident was reported on the Employment Verification Form, there will be no
NPDB report uploaded and no additional verifications regarding the NPDB.
The Exception Review analyst will see the response to the License state/Site state eligibility
verification from the Verification Review analyst, if it was required.
Comments are required if the analyst provides the following verifications:
o NPDB = Ineligible
o License state/site state mismatch eligibility = Ineligible
 Comments will only be required for the License state/Site state mismatch
verification if the Exception Review analyst changes this verification from
Eligible to Ineligible.
The HPSA score in the Employment Verification table will display the current HPSA site score in
BMISS.
o This score can change if the highest HPSA score for the applicant’s discipline changes
internally.
o For Substance Use Disorder (SUD) applicants HPSA score is based on the policy that the
highest (Primary Care or Mental Health) for a given site shall appear.
The analyst can view the Employment Verification Form by clicking on the Completed Date from
the Employment Verification table.
The Employment Verification Form will display read-only text and show all of the Site POC
responses.
The analyst can identify if an applicant is serving as a PPO if one or a combination of the
following verification responses are as listed below:
o Is the applicant/participant an employee of the site identified above and subject to the
personnel system and employment policies of that site? = No
o Is the applicant/participant a contractor? = Yes
o Does the applicant/participant own or have a financial interest in the site identified
above? = Yes
o Does the above identified site provide the applicant/participant with malpractice
insurance, which includes tail coverage (either commercially or through the Federal Tort
Claims Act)? = No
The analyst can identify if an applicant is serving as a non-PPO if all of the following verification
responses are as listed below:
o Is the applicant/participant an employee of the site identified above and subject to the
personnel system and employment policies of that site? = Yes

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Is the applicant/participant a contractor? = No
Does the applicant/participant own or have a financial interest in the site identified
above? = No
o Does the above identified site provide the applicant/participant with malpractice
insurance, which includes tail coverage (either commercially or through the Federal Tort
Claims Act)? = Yes
Analyst can click on the site name in the Employment Verification Form to be directed to the
Site Profile in BMISS.
Analysts have the option to save for later by selecting Save.
o Selecting Save will not update the status of the section to be completed. Analysts must
select Save & Continue to deem the section completed.

Section 11d: Loan Verifications
After reviewing the employment verifications, the Quality Review analyst will review the loan
verifications.
Electronic Loan Steps:
1. Analyst review loans verified by the Under Verification analyst.
2. Analyst selects a loan from the Electronic loan table by clicking on the Servicer Lender name.
3. System directs analyst to the loan details page for the loan selected (see screenshot on next
page).
4. Analyst determines if manual verification is needed or returns to the Loan Summary page.
5. If manual verification is required, analyst answers “Yes” to “Does this loan require a manual
review?”
6. Analyst verifies the loan information.
7. Analyst enters comment.
8. Analyst selects Submit.
9. System re-directs analyst to the Loan Summary page.
10. If no manual verification is required or if manual verification is complete the analyst will then
deem loan “Eligible” for award by checking the box next to each “Qualified” loan on the Loan
Summary page.
11. Analyst repeats steps 1-10 for each electronic loan submitted.
12. Analyst enters comments.
13. Analyst selects Save & Continue.

Manual Loan Steps:
1. Analyst review loans verified by the Under Verification analyst.
2. Analyst selects a loan from the Loan table by clicking on the Servicer Lender name.
3. System directs analyst to the loan details page for the loan selected (see screenshot on next
page).
4. Analyst verifies the loan information.
5. Analyst enters comments.
6. Analyst selects Submit.
7. System re-directs analyst to the Loan Summary page.
8. Analyst repeats steps 1-7 for each loan submitted.
9. Analyst will have the option to add a new loan if necessary
10. Analyst enters comments
11. Analyst selects Save & Continue

Business Rules:
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The electronic loan table will include the following information:
o Servicer Lender name
o Loan Type
o Current Balance
o Verified Amount
o Verified Interest Rate
o Original Loan Date
o Status
o Verified By
o Ineligible
The following are possible electronic loan statuses:
o Qualified
o Eligible
Electronic loan statues will default to “Qualified” or “Ineligible” based on loan status.
The electronic loan statuses with an asterisk (*) are identified as having been defaulted in the
past.

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Electronic loans are by default verified by “system”.
The Verified by column will only be updated with an analysts name once the loan has been
manually verified on the Loan Details page.
An alert will be present at the top of the Loan Summary page when an application has one or
more electronic loans with an “As of Date” greater than 30 days from the applications
submission date.
An alert will be present at the top of the Loan Summary page when the application’s Total Preverified Loan Amount is below the maximum award amount for their contract type.
An alert will be present at the top of the Loan Summary page when an application has one or
more electronic loans that had previously been in default.
The manual loan table will include the following information:
o Servicer Lender name
o Account Number
o Current Balance
o Verified Amount
o Verified Interest Rate
o Original Loan Date
o Status
o Verified By
The following are possible manual loan statuses:
o Not Reviewed
o Eligible
o Ineligible
o Incomplete
Manual loan statuses will default to “Not Reviewed.”
The Current Balance column will list the current loan balance retrieved electronically or
manually entered by the applicant on the application.
The Verified Amount column will be blank until the loan has been manually verified by an
analyst or when an electronic loan is selected to be “Eligible”.
o If the Status is ineligible or incomplete the Verified Amount will display “$0.00” for
manually entered loans
The Verified Interest Rate column will be blank until the loan has been manually verified by
analyst or when an electronic loan is selected to be “Eligible”.
o If the Status is ineligible or incomplete the Verified Interest Rate will display “0.000%”
for manually entered loans
The Total Pre-verified Loan Amount will display the sum of the Total Qualified DoED Loan
Amount and the Total Eligible Manual Loans Amount submitted on the application.
The Total Verified Loan Amount will reflect the total sum of verified DoED and manual loan
amounts and will be updated as the analyst reviews each loan.
The Award Amount will reflect the total award calculated based on the verified loans and
application type upon submitting the loan page.
o The Award Amount will vary depending on the application type
Analysts will be required to verify the completion of each document for each manual loan
submitted.

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Please note that the completion of the documents will not determine the overall
completeness of loan information.
The documents uploaded for each loan will be linked on the loan details page.
If an analyst adds a new loan, the documents displayed on the loan details page will need to be
verified for completion.
If an analyst uploads a loan document from the Application Profile, the document will be
displayed on the loan details page.
o Completion for this document will not be required.
All loan information electronically retrieved or manually entered by the applicant will be
displayed in read-only text.
For all federal PLUS loans an additional question and corresponding answer will be present on
the loans details page.
If the analyst indicates an electronic loan requires manual verification, the analyst will be
required to enter the following information:
o Verified Current Balance
o Verified Interest Rate
o Verified By
o Verification Date
For manually entered loans, if an analyst indicates “Yes” to all loan information being complete,
the analyst will be required to verify if the loan is eligible.
For manually entered loans, if the analyst indicates “Yes” to the loan being eligible for
repayment, the analyst will be required to enter the following information:
o Verified Current Balance
o Verified Interest Rate
o Verified By
o Verification Date
For both electronic and manual loans the Verification date cannot be in the future.
If the analyst verifies that the manually entered loan information is not complete, the loan will
be deemed incomplete.
If the analyst verifies that the manually entered loan information is not eligible, the loan will be
deemed ineligible.
Electronic loans can only be deemed eligible using the check boxes on the Loan Summary page.
Comments are required if a manually entered loan is deemed ineligible or incomplete.
The applicant will be deemed ineligible or incomplete and the task will be terminated upon
submission if there are no eligible or complete loans.
Analysts have the option to save for later by selecting Save on the Loan Summary Page and Loan
Details Page.
o Selecting Save will not update the status of the section or loan to be completed.
Analysts must select Save & Continue to deem the section or loan complete.

Section 11e: Review & Submit
When an analyst has completed review for an application, he/she will need to submit the task from the
Review & Submit screen.

Steps:
1. Analyst reviews the information they have verified.
2. Analyst enters comments.
3. Analyst selects Submit.
Business Rules:
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The most recent status of each section will be displayed next to the section name.
Each section is expandable/collapsible.
Analyst can click on any document in the Document Review section, and the document will open
in a new window.
The most recent status the analyst indicated for each document will be displayed in the
Document Review table.
Analyst can click on the Completed Date in the Employment Verification table to view the
Employment Verification.
Analyst can click on any of the loans to view the verified loan detail information.

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The most recent status of the section, most recent analyst who reviewed the section, and most
recent date and time that the section was reviewed will be displayed within each section.
Analysts can select View Comments to see all comments entered for each section.
The overall status of the application will be displayed at the bottom of the page
The application status upon submitting the task will be displayed at the bottom of the page.
Comments are required to submit the task.
The task will be deemed ineligible or incomplete and will be terminated from the task list upon
submission if at least one of the following is true:
o Any document is deemed ineligible or incomplete
o Credit report is not recommended
o NPDB report was deemed ineligible
o License state/site state mismatch is deemed ineligible
o All loans are ineligible or incomplete
If the applicant is eligible upon submission of the task, the task will become Eligible for COI and
will be removed from the task list
If the applicant is deemed ineligible or incomplete, the applicant will become available on the
Recommence tab of Review Planning

Section 12: Ineligible/Incomplete Pop-Up
If a verifier deems an application ineligible or incomplete, the analyst will receive an
Ineligible/Incomplete pop-up window upon continuing from the page where he/she made the applicant
ineligible or incomplete. The pop-up window will also list the reason(s) for ineligibility or
incompleteness. Analysts will have the option to continue with the remaining verifications, or skip to the
Review & Submit page to submit the task. Remaining verifications are not required if an applicant has
been verified as ineligible or incomplete.