BTFA Trust Beneficiary Call Center CX

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

OMB: 1090-0012

IC ID: 245114

Documents and Forms
Information Collection (IC) Details

View Information Collection (IC)

BTFA Trust Beneficiary Call Center CX 2020-BTFA-CX2
 
New
 
Voluntary
 

Document Type Form No. Form Name Instrument File URL Available Electronically? Can Be Submitted Electronically? Electronic Capability
Other-Questionnaire BTFA TBCC Survey Questionnaire_5_13_19.docx Yes Yes Fillable Fileable

General Government Executive Functions

 

124,000 0
   
Individuals or Households
 
   100 %

  Approved Program Change Due to New Statute Program Change Due to Agency Discretion Change Due to Adjustment in Agency Estimate Change Due to Potential Violation of the PRA Previously Approved
Annual Number of Responses for this IC 124,000 0 124,000 0 0 0
Annual IC Time Burden (Hours) 6,200 0 6,200 0 0 0
Annual IC Cost Burden (Dollars) 0 0 0 0 0 0

Title Document Date Uploaded
Request for Approval ICR BTFA Survey_A11 Section 280 Clearance (1).docx 12/28/2020
            Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.

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