A11-20-5 Online Account Foresee Survey

	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (Select from list)	Required Y/N	A-11 Domain
		Please rate your level of agreement with the following statements about using your account online.				Y
1		This interaction increased my trust in the IRS.	1- Strongly Disagree		Radio button, one-up vertical		Confidence/Trust
2		I am satisfied with the service I received from the online tax account tool	2- Disagree		Radio button, one-up vertical		Satisfaction
3		The online tax account tool met my needs.	3- Neutral		Radio button, one-up vertical		Quality
4		It was easy to find what I needed	4- Agree		Radio button, one-up vertical		Ease
5		It took a reasonable amount of time to do what I needed to do	5- Strongly Agree		Radio button, one-up vertical		Efficiency
6		How long have you had an online account with the IRS?	First time user	A1	Radio button, one-up vertical	N
			Less than 6 months	A2
			More than 6 months, but less than a year	A2
			More than a year	A2
7	A1	How easy or difficult was the sign-up process for an online tax account?	1- Very Difficult		Radio button, one-up vertical	N
			2- Difficult
			3- Neutral
			4- Easy
			5- Very Easy
8	A2	How frequently do you use this tool?	More than once a week		Radio button, one-up vertical	N
			About once a week
			About once a month
			Every 6 months or less
			About once a year
9		What was the purpose of your visit today? Select all that apply.	View my balance	B1	Checkbox, one-up vertical	Y
			Make an online payment
			View my payment history or activity
			View my previous filing history (AGI or filing status)
			Set up a payment plan or installment agreement
			View payment plan details or status
			Download my tax records
			View notices or letters	B2
			Modify an existing payment plan or installment agreement
			View or update personal contact information
			Other (please specify)	B3
10	B1	Please rate your level of agreement with the following statement. The details of my balance were clear and easy to understand. (KEEP AS IS)	Not Applicable - My balance was not shown.		Radio button, one-up vertical	N
			1- Strongly Disagree
			2- Disagree
			3- Neutral
			4- Agree
			5- Strongly Agree
11	B2	What did you want to accomplish by viewing your notice or letter today?			Text area, no char limit	N
12	B3	Please specify your other reason for visit.			Text area, no char limit	N
13		If you could change or improve one thing about the online tax account tool, what would it be?			Text area, no char limit	N
14		What did you like best about your experience today?			Text area, no char limit	N