Survey Questions

PHH-50 Customer Service Feedback Questions

Session Identification

1. Event name:

2. Event date:

3. Event location:

Event Satisfaction:

Please rate this event by selecting one box that most accurately reflects your opinion.

1. How would you rate the amount of new information you learned?

Excellent; Very Good; Good; Fair; Poor

2. How would you rate the usefulness of this information in your job?

Excellent; Very Good; Good; Fair; Poor

3. Accuracy of the event description to event presentation?

Excellent; Very Good; Good; Fair; Poor

4. Event Length relative to the amount of content?

Excellent; Very Good; Good; Fair; Poor

5. How would you rate the handouts/slides?

Excellent; Very Good; Good; Fair; Poor

6. How would you rate the presentation skills/knowledge level of the presenter(s)?

Excellent; Very Good; Good; Fair; Poor

7. How would you rate the presentation’s impact on your line of business in improving safety?

Excellent; Very Good; Good; Fair; Poor

Areas of Improvement:

Which of the areas, if any, would you recommend for improving this presentation?

• Instructor

  • Knowledge of subject

  • Preparation and organization

  • Presentation

  • Attendee participation

  • Helpful feedback

• Delivery

  • Methods of instruction

  • Materials/handouts

  • Scenarios/ examples

  • Course too short

  • Course too long

• Content

  • More job-related information

  • Missing information

  • Out-of-date information

  • Unnecessary information

  • Too much information

Tell Us About You:

Tell us a little bit about yourself and why this session was of interest to you

• Where are you from?

  • Shipper

  • Carrier

  • Trade Association

  • Local Government

  • State Government

  • Federal Government

  • Emergency Responder

  • Packaging Manufacturer

  • Other:

• Why you attended this presentation?

  • To learn new skills

  • To improve current skills

  • Supervisor sent me, don’t know

  • Mandatory/job requirement

  • Other:

• Tell us why you were interested in this event:

Additional Feedback:

Please provide us with any additional comments (e.g., suggestions for future events, topic areas you would like to see covered, or any other feedback.)