NCHS Website User Customer Satisfaction Survey

Attachment A. NCHS Website User Customer Satisfaction Survey

You've been invited to participate in a brief, 15-question customer satisfaction survey. This survey will NOT capture any personally identifiable information. All submissions are voluntary and anonymous. Your participation is extremely important and will be used to improve NCHS' products and services. All information will be treated in a secure manner. Thank you for helping NCHS.

This survey has been approved by the Executive Office of the President Office of Management and Budget (OMB). (Form Approved OMB No. 0920-0729 Exp. Date 08/31/2023).

NOTICE - Public reporting burden of this collection of information is estimated to average less than 10 minutes per person, including the time for reviewing instructions, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: CDC/ATSDR Reports Clearance Officer, 1600 Clifton Road, MS D-74, Atlanta, GA 30333, ATTN: PRA (0920-0729).

1. Before today, about how many times have you visited the NCHS website in the last year?

Answer Choices:

Never

1-5 times

6-11 times (less than once a month)

12-23 times

24 times or more (twice a month or more)

Don't recall

2. Please indicate your opinion about the NCHS website and the information you obtain from it (Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree).

Information is easy to find

Information is easy to interpret

Information is relevant

Information is accurate

Information is timely

If you [Disagree or Strongly Disagree] with any of the items above, please provide explanation.

3. On the most recent occasion that you visited the NCHS website, why did you visit it? (Check all that apply)

Answer Choices:

To obtain statistics on a health topic

To download a specific report, publication, or data table

To download public use micro-data files or obtain information about these files

To identify survey methods or data collection forms to apply to your own research

Received an e-mail about a survey through NCHS listserv

Other (please specify)

4. Please rate each of the following NCHS services and data products that you have used in the last year (Excellent, Very Good, Good, Fair, Poor, N/A).

Reports/publications

Data tables

Public use microdata files

Data visualizations/visual abstracts

Customer service from an NCHS employee by e-mail, U.S. mail, or telephone

5. Which Health, United States publications or products have you used in the past year? (Check all that apply)
Answer Choices:
Health, United States annual reports
Data Finder (trend tables)
Spotlight Infographics I know of the Health, United States products, but didn’t use them I don’t know of any Health, United States products
6. Have you obtained birth or death statistics (National Vital Statistics System) from NCHS publications or other parts of the website in the last year?
Answer Choices:
Yes
No
Don't know/not applicable

7. From which of the following household surveys have you obtained statistics from NCHS publications or other parts of the website in the last year? (Check all that apply)

Answer Choices:

National Health Interview Survey (NHIS)

National Health and Nutrition Examination Survey (NHANES)

National Survey of Family Growth (NSFG)

None of the above

Don't know/not applicable

8. From which of the following health care surveys have you obtained statistics from NCHS publications or other parts of the website in the last year? (Check all that apply)
Answer Choices:
National Ambulatory Medical Care Survey (NAMCS)
National Hospital Ambulatory Medical Care Survey (NHAMCS)
National Post-Acute Long-Term Care Survey (NPALS) (formerly National Study of Long-Term Care Providers (NSLTCP)) National Hospital Care Survey (NHCS) National Electronic Health Records Survey (NEHRS)
None of the above
Don't know/not applicable
9. How do you prefer health data to be made available? (select your top choice) Data files for download; I like to do my own statistical analyses. Simple summary tables; I like to look up statistics without additional text or interpretation. Simple graphics; I like to visualize data with pre-prepared graphics. Interactive data visualizations; I like to customize the way I visualize data. In-depth report; I like to read reports about specific topics with context and analysis. Other (specify) 10. Which of the following topics do you usually search for? (check all that apply) Topics: Mortality/Cause of Death Life Expectancy Obesity Cardiac/Heart Health Diet/Nutrition Smoking/Tobacco Use Opioid Use/Drug Overdose Mental Health Health Insurance Access to care Health Care Costs Other (please specify) 11. How do you prefer to access health data? (select top choice) By health topic By survey or data collection system Both I don’t have a preference 12. What is your preferred analytical software for data files?
Answer Choices:
SAS
STATA
SPSS
Excel
R/R Studio Software
N/A
Other (please specify)

13. How do you use NCHS information? (Check all that apply)

Answer Choices:

Academic research

School project

Health program planning, administration or evaluation

To inform/develop policy or legislation

Media/journalism

Market research/product development

Personal interest

Other (please specify)

14. Which best describes your occupation?

Answer Choices:

Health care provider

Public health practitioner

Academic researcher/scientist

Legal professional

Market researcher, analyst, or consultant

Media professional

Policymaker or advocate

Educator

Student

Other (please specify)

15. How would you best describe your organization?

Answer Choices:

Academic/research institution

Health care facility

Pharmaceutical industry

Healthcare consulting

Media/communications firm

Non-profit advocacy or policy organization

Federal government

State/local government

Not affiliated with an organization

Other (please specify)