OMB #: 0970-0401
Expiration Date: 05/31/2021
NYTD Technical Assistance Utilization and Needs Survey
The Children’s Bureau would like your feedback to help us better understand how you access and use the technical assistance and Help Desk services offered by the National Youth in Transition Database (NYTD) technical specialists. This short questionnaire should take approximately 5 minutes to complete, and your answers will be used to help us see where we can improve our technical assistance services as you continue to collect and report high-quality NYTD data. Thank you in advance for your participation!
What is your primary role as it relates to NYTD?
Program Management
Data Entry
File Submission
Quality Assurance
Other ________
During a typical six-month file submission period, about how many times do you request help from the NYTD Help Desk?
1-2 times
3-5 times
5 or more times
Never
Generally, how long does it take to get a response from the NYTD Help Desk?
Within 48 hours
Within 48 to 72 hours
More than 72 hours
Not Applicable
Generally, does the NYTD Help Desk analyst resolve your issues?
All the time
Most of the time
Sometimes
Never
On a scale of 1-10 (1 being Poor and 10 being Excellent), how do you rate the overall service of the NYTD Help Desk? ____
Which online technical resources have you used? Check all that apply.
__ NYTD Federal Guidance
__ Introduction to NYTD Video Series
__ NYTD Questions and Answers - Q & A/Frequently Asked Questions
__ NYTD Review Tools - e.g. Instruments, Guides and Regulation
__ NYTD Services and Outcomes Reports
__ NYTD Data Briefs
__ Technical Bulletins - e.g. File Structure, Compliance Standards, System User, Responsibilities, etc.
__ None of the above
How often do you use NYTD Data Review Utility (NDRU)?
For every file submission
Occasionally
Never
Not applicable
Do you find the NYTD Portal Penalty Breakdown Screen helpful?
Very helpful
Somewhat helpful
Not at all helpful
I have never seen the Penalty Breakdown screen
How easy is it to navigate the NYTD Portal to find information about your state’s
submission data, penalty or compliance status?
Very easy
Somewhat easy
Not at all easy
I have never used the NYTD Portal for more than NYTD file submission
How helpful is the NYTD documentation accessed through the “Help” option on the NYTD
Portal?
Very helpful
Somewhat helpful
Not at all helpful
I have never used the “Help” option to access any documentation
Do you understand the information presented to you in the NYTD
Compliance Penalty Letters mailed out due to non-compliance?
Yes
No If No, please explain _______ (75 characters)
Not Applicable
Have you ever contacted the NYTD Help Desk for information related to the NYTD
compliance errors presented in the NYTD Portal or in your NYTD Compliance Penalty
Letter?
Yes
No
Not Applicable
Do you feel you are receiving enough file submission reminders during the submission period?
Yes
No If No, please explain ___ (75 characters)
Not applicable
What other technical assistance resources would you like to see offered or be made available on the NYTD website (e.g., webinars, state snapshots, how-to manuals)?
_____________________(500 characters)
Do you have any suggestions regarding how the NYTD technical team could be of more service to you in reference to your NYTD file analysis and submissions?
___________________ (500 characters)
PAPERWORK REDUCTION ACT OF 1995 (Pub. L. 104-13) STATEMENT OF PUBLIC BURDEN: Through this information collection, ACF is gathering information to better understand the effectiveness of current technical assistance services and to inform future technical assistance needs. Public reporting burden for this collection of information is estimated to average 5 minutes per respondent, including the time for reviewing instructions, gathering and maintaining the data needed, and reviewing the collection of information. This is a voluntary collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information subject to the requirements of the Paperwork Reduction Act of 1995, unless it displays a currently valid OMB control number. If you have any comments on this collection of information, please contact Tammy White, Social Science Research Analyst by email at [email protected].
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Grimaldi, Andrea (ACF) (CTR) |
| File Modified | 0000-00-00 |
| File Created | 2021-01-13 |