Generic Clearance for the Center for Clinical Standards and Quality IT Product and Support Teams (CMS-10706)
New collection (Request for a new OMB Control Number)
No
Regular
Approved with change
07/22/2021
09/11/2020
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
07/31/2024
36 Months From Approved
11,476
0
0
4,957
0
0
425,509
0
0
The CMS Center for Clinical Standards and Quality (CCSQ) is responsible for administering appropriate information systems so that the public can submit healthcare-related information. CMS is continually implementing and updating information systems as legislation and requirements change. To support this initiative, CIPST teams must have the capacity for engagement with users in an ongoing variety of research, discovery, and validation activities to create and refine systems that do not place an undue burden on users and instead are efficient, usable, and desirable.
The primary CIPST users are not beneficiaries, but rather representatives of healthcare facilities who are responsible for disseminating aggregate healthcare data to CMS. The information collected from voluntary participants by CIPST product team members will help CMS CCSQ inform the design, selection, testing, modification, and expansion of innovative healthcare quality information systems. Because CMS employees, contractors, and partners are responsible for creating and improving human-centered products, services, and policies, by definition, they must engage with and gather regular feedback from the public for whom these products, services, and systems serve.
The generic clearance will allow a rapid response to inform CMS initiatives using a mixture of qualitative and quantitative consumer research strategies (including formative research studies and methodological tests) to improve information systems that serve CMS audiences. CMS implements human-centered methods and activities for the improvement of policies, services, and products. As information systems and technologies are developed or improved upon, they can be tested and evaluated for end-user feedback regarding utility, usability, and desirability. The overall goal is to apply a human-centered engagement model to maximize the extent to which CMS CIPST product teams can gather ongoing feedback from consumers. Feedback helps engineers and designers arrive at better solutions, therefore minimizing the burden on consumers and meeting their needs and goals.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
CCSQ Support Central Live Chat and Virtual Agent Enhancement Survey (CMS-10896)