Form 1 Survey for Soliciting Feedback for DEEOIC.

U.S. Department of Labor Office of Workers’ Compensation Programs

Division of Energy Employees Occupational Illness Compensation

200 Constitution Ave, NW, Room C-3321

Washington, D.C. 20210

Dear Claimant,

Our records indicate that you recently received a Final Decision (FD) under the Energy Employees Occupational Illness Compensation Program Act (EEOICPA). We are very interested in receiving feedback on your experience with EEOICPA, and with the processes in which the EEOICPA works for you and with you. Your participation will help us improve the claimant/customer experience.

We would very much appreciate your assistance in helping us determine what is working and what may not be working. To do this, please complete the brief confidential survey below. We have enclosed a postage paid envelope for you to return the survey. We are not asking for you to identify yourself and we want you to know that this information is confidential and cannot be traced back to you. If, however, you would like to speak with our Customer Experience team about your experience, please leave your telephone number and a member of our team will contact you.

For each of the statements below, write out the numbered response that best characterizes how you feel about the statement, where: 1 = Strongly Disagree, 2 = Disagree, 3 = Neither Agree Nor Disagree, 4 = Agree, and 5 = Strongly Agree.

Feel free to add free flow text.

1. The interactions and process leading to the most recent FD increased my trust in the Division of Energy Employees Occupational Illness Compensation (DEEOIC). ______________

 

2. I trust DEEOIC to fulfill our country’s commitment to our nuclear weapons employees and contractors. __________

 

3. I am satisfied with the service I received from DEEOIC. _________

 

4. It took a reasonable amount of time to do what I needed to do to allow for my FD to be issued. ____________

 

5. I was treated fairly. ____

6. I understood what was being asked of me throughout the process. ____

 

7. DEEOIC employees I interacted with were helpful. ____

 

8. The Resource Center employees, if applicable, were committed to solving my problem. ____

Finally, please circle whether your Final Decision was: an acceptance of benefits, a denial of benefits, or part acceptance/part denial.

Thank you.

Stakeholder Engagement

Branch of Outreach and Technical Assistance Division of Energy Employees Occupational Illness Compensation

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OMB Control Number: 1218-0276

Expiration Date: 2/29/2024