Appendix D_Proivders Telephone Screener Instructions

Appendix D_Proivders Telephone Screener Instructions_BLH Technologies, Inc. OFA RSN 75P00119F37004_08 30 2020.docx

Formative Data Collections for ACF Program Support

Appendix D_Proivders Telephone Screener Instructions

OMB: 0970-0531

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OMB Control Number: 0970-0531

Expiration date: 7/31/2022


Appendix D

Providers Telephone Screener Instructions

Communications Focus Groups for Remaking the Safety Net


Paperwork Reduction Act of 1995 (Pub. L. 104-13) STATEMENT OF PUBLIC BURDEN: Through this information collection, ACF is gathering information to provide constituent research designed to understand target audiences with experience with economic and social safety net programming. The focus group and research will help identify experiences and perception of participants, and identify ways for the Office of Family Assistance (OFA) to produce communications messaging about safety net programming in a clear and resonant manner. The focus group will assist the program office in; (1) gathering feedback on safety net programming, (2) creating resonant communications messages, and (3) identifying trustworthy and relevant channels for communication with program service providers and beneficiaries. Public reporting for this collection of information is estimated to average 25 minutes per respondent, including time for reviewing instructions, gathering and maintaining the data needed, and reviewing the collection of information. This collection of information is not required to retain a benefit. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information subject to the requirements of the Paperwork Reduction Act of 1995, unless it displays a currently valid OMB control number. The OMB # for this collection is 0970-0531 and the expiration date is 7/31/2022. If you have any comments on this collection of information, please contact Lizeth Hester, Program Specialist, Training and Technical Assistance - Office of Family Assistance, [email protected] (202) 205-8283. 



INSTRUCTION: IF CONTACTED BY TELEPHONE - PLEASE READ INTRODUCTION TEXT AS WRITTEN TO INITIAL CONTACT


Hello, my name is___________ and I am calling from _________, an independent marketing research firm. We are conducting a brief market research study about social service programs. May I speak with someone in the organization who might be interested in participating in this research?


INSTRUCTION: IF CONTACT REFUSES AT ANY POINT, ASK IF ANOTHER PROVIDER EMPLOYEE MIGHT CONSIDER. DO NOT RECRUIT MORE THAN ONE PARTICIPANT. IF INITIAL CONTACT HEDGES PLEASE READ THE FOLLOWING

Please be assured this is not a sales call and we are not trying to sell anything. We are just conducting a brief survey.

INSTRUCTION: PLEASE RECORD ONE RESPONSE



Yes, I will connect you


1



RECORD & CONTINUE



Not available, can I take a message?

2

LEAVE A MESSSAGE

No one like that in this organization/locale

3

ASK FOR A REFERRAL AS OUTLINED BELOW, THEN THANK & TERMINATE


Do Not Know / No / Refused

4


THANK & TERMINATE




INSTRUCTION: IF REFERRED TO SOMEONE ELSE IN THE AGENCY PLEASE RECORD AND CALL. DO NOT ACCEPT REFERRALS OF INDIVIDUALS WHO DO NOT WORK AT THEIR PLACE OF BUSINESS


Name:


Locale:


Telephone Number:

(including area code)


INSTRUCTION: ONCE CORRECT PERSON IS REACHED, PLEASE READ AS WRITTEN

Hello, my name is___________ and I am calling from _________, an independent marketing research firm. We are conducting a brief market research study about social service programs for the federal government. (I can assure you that your participation will in no way impact your organizations’ eligibility for grants, contracts, etc.) Are you available and interested in participating in this research?


INSTRUCTION: RECORD ONLY ONE RESPONSE



Yes

1

RECORD & CONTINUE

No

2

ASK FOR AN INTERNAL REFERRAL RECORD REFERRAL NAME & TELEPHONE NUMBER ABOVE. THANK & TERMINATE



  1. INSTRUCTION: RECORD RESPONSE AND EITHER CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE

  1. INSTRUCTION: RECORD RESPONSE AND EITHER CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE


Faith-Based Organizations

  1. INSTRUCTION: RECORD ALL THAT APPLY AND CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE

  2. INSTRUCTION: RECORD VERBATIM RESPONSE

  3. INSTRUCTION: RECORD ALL THAT APPLY AND CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE

  4. INSTRUCTION: RECORD VERBATIM RESPONSE

  5. INSTRUCTION: RECORD ALL THAT APPLY AND CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE

  6. INSTRUCTION: RECORD ALL THAT APPLY AND CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE; SKIP TO QR



Social Enterprise Questions

  1. INSTRUCTION: RECORD ALL THAT APPLY AND CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE

  2. INSTRUCTION: RECORD ALL THAT APPLY; RECRUIT A MIX

  3. INSTRUCTION: RECORD VERBATIM

  4. INSTRUCTION: RECORD VERBATIM

  5. INSTRUCTION: RECORD ALL THAT APPLY AND CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE; SKIP TO QR


Government Organization/Human Service Practitioners Questions

  1. INSTRUCTION: RECORD ALL THAT APPLY AND CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE

  2. INSTRUCTION: RECORD ALL THAT APPLY AND CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE

  3. INSTRUCTION: RECORD VERBATIM; CONTINUE



[Continued Questions for Participants Qualifying for Faith-Based Organizations, Social Enterprise Organizations, or Government Organizations)

  1. INSTRUCTION: RECORD ALL THAT APPLY AND CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE









  1. INSTRUCTION: RECORD RESPONSE AND CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE

  2. INSTRUCTION: RECORD RESPONSE; RECRUIT A MIX; CONTINUE OR THANK AND TERMINATE BASED ON RESPONSE

  3. INSTRUCTION: RECORD ONE RESPONSE

  4. INSTRUCTION: RECORD ONE RESPONSE

  5. INSTRUCTION: RECORD RESPONSE; CHECK FOR ARTICULATION

INSTRUCTION: CHECK QUOTA


INVITATION

INSTRUCTION: CONFIRM INTEREST IN PARTICIPATION; INFORM OF INCENTIVE; CAPTURE CONTACT INFORMATION; PROVIDE CONTACT INFORMATION; SEND CONFIRMATION
















































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