Runway to Recovery

Runway to Recovery
The United States Framework for Airlines
and Airports to Mitigate the Public Health
Risks of Coronavirus
Guidance Jointly Issued by the U.S. Departments of Transportation,
Homeland Security, and Health and Human Services

July 2020

CONTENTS
––

03

Overview

07

Principles

09

Air Transportation Stakeholder Roles and Responsibilities

11

A Risk-Based Approach for COVID-19 Outbreak Mitigation Planning

14

Public Health Risk Mitigation in the Passenger Air Transportation System

37

Future Areas of Research and Evaluation for Public Health Risk Mitigations

39

Implementation Challenges Specific to International Travel

40

Appendix A: Key Partners and Decision-makers

OVERVIEW
The U.S. economy is reopening after the Coronavirus Disease 2019 (COVID-19) public health emergency
(PHE) resulted in Federal, State, and local mandated closures and restrictions across many sectors in the
first half of 2020. A safe, secure, efficient, and resilient air transportation system that addresses the threat of
COVID-19 is critical to reducing the public health risk and supporting the United States’ critical infrastructure
needs. Government, aviation, and public health leaders must work together to meaningfully reduce the public
health risk and restore passenger, aviation workforce, including crew, and public confidence in air travel.
This document provides the U.S. Government’s guidance to airports and airlines for implementing measures
to mitigate the public health risks associated with COVID-19, prepare for an increase in travel volume, and
ensure that aviation safety and security are not compromised. It is intended to address public health concerns
and support U.S. air carriers and airports as they make decisions and implement changes to reduce the
spread of SARS-CoV-2, the virus that causes COVID-19. The U.S. Government views public health as a key
component of a resilient aviation transportation system, much like safety and security. The aviation industry
has maintained a safe and secure system, because stakeholders do not compete on safety and security;
we expect the aviation industry to take the same approach to implementing guidance on public health
risk mitigations.
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OVERVIEW

National Strategy for Recovery of the U.S.
Air Transportation System.
While it is critically important for all users of the air transportation system
to be educated about mitigation measures and to take responsibility for
preventing the spread of COVID-19, the U.S. Government has developed
this document specifically for airports and airlines. This document
identifies measures that airports and airlines should implement across all
operations and all phases of travel to, from, and within the United States,
along with a roadmap explaining how those measures should be adapted
to the unique air travel environment.
The U.S. Government recognizes the substantial public health risk
mitigation measures that many air carriers and airports have already
implemented. In order to introduce more consistency throughout the

Successfully implement
effective public health
measures in the air
transportation system.

Frequently communicate
passenger and operator risks,
responsibilities, and expectations.

Gradually resume normal
operations in a dynamic system
in which flying is comparable in
risk to other daily activities when
everyone takes these precautions.

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OVERVIEW
air travel system and enhance confidence, the measures outlined in this
document should be implemented as soon as feasible, insomuch as such
types of measures are not already in place. The U.S. Government welcomes
industry innovation and feedback on best practices, flexible methods for
implementation, and metrics that achieve the public health risk reduction
outcomes identified in this guidance.
The U.S. Government will continue to evaluate the evolving risk and
may provide additional guidance as lessons are learned and should risk
conditions change. The guidance will be periodically reviewed by the U.S.
Government, which invites airport, airline, and public health partners
to identify opportunities for re-evaluation of measures as appropriate.
Controls and risk mitigation measures employed in the air transportation
system should be consistent with, and supportive of, the broader set of
community public health interventions recommended by the Centers for
Disease Control and Prevention (CDC)1. 

Measures to Prevent the Spread of COVID-19 and
Promote Healthy Travel
1. Educate and communicate with passengers
and employees.
2. Require appropriate face coverings.
3. Promote social distancing to the extent
possible.
4. Enhance cleaning and disinfection
procedures.
5. Conduct health assessment for passengers
and employees.
6. Collect passenger contact information for
public health response purposes.
7. Protect employees and separate passengers
and crew.

8. Minimize in-person interaction touch
points and shared objects, documents
and surfaces.
9. Report daily status of public health risk
mitigation efforts among stakeholders.
10. Enhance airport security checkpoint
operations.
11. Utilize government technology
programs.
* Guidance for airports and airlines
* Immediately implement across all operations and
phases of travel

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OVERVIEW

The U.S. Government welcomes industry innovation and feedback on best practices, flexible methods for implementation, and metrics that achieve
the public health risk reduction outcomes identified in this guidance.

1 This guidance document has been designated by the Office of Management and Budget (OMB) as a “significant guidance document,” as defined by section 2(c) of Executive Order (E.O.) 13891, “Promoting the
Rule of Law Through Improved Agency Guidance Documents.” Section 4(a)(iii) of that E.O. requires that a Federal agency issue a significant guidance document for public notice and comment, unless the agency
and OMB agree that exigency, safety, health, or other compelling cause warrants an exemption. Section 4(a)(iii)(A) of the Executive Order, as well as agency implementing procedures (see, e.g., 5 CFR 5.41(b)),
further provide that public notice and comment may be waived if good cause exists to do so. We find that such exigencies and good cause exist for this guidance document due to the health risks presented by
COVID-19 and need to promote critical health mitigation measures quickly and consistently to support containment of the virus and restore the U.S. aviation transportation system. This document adopts relevant
Federal guidelines and reflects those already supported in the aviation sector. For these reasons, the agencies, in consultation with OMB, have found that good cause exists to waive public notice and comment
because such procedures are unnecessary and contrary to the public interest.

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PRINCIPLES
The following principles provide the foundation of the U.S. framework for
implementing public health measures in the aviation sector to minimize the risk
of COVID-19 transmission during travel in the air transportation system.

Remain Focused on Fundamentals: Safety and Security
»» While implementing new public health measures, aviation safety and
security cannot be compromised.
»» Aviation workers, especially airline crew, should be trained and supported
to address the additional stress that they, passengers, and co-workers may
be under while traveling.

Promote Public Health within the Air Transportation System
»» All aviation stakeholders have a shared interest and responsibility in
promoting public health for everyone in the air transportation system.
»» Utilize evidence-based, public health measures throughout the continuum
of the passenger’s journey, including before, during, and after flight,
to minimize disease transmission in the air transportation system, as
recommended by the CDC for reduced risk of exposure to COVID-19.
–– Measures should reflect the full range of passenger needs, including
requirements under the Rehabilitation Act, the Americans with
Disabilities Act, and the Air Carrier Access Act. Consistent with
these laws, it may be necessary for airports and airlines to modify
certain measures to accommodate passengers with a disability while
maintaining public health.
–– Sufficient information should be provided to passengers in advance
of travel regarding public health measures taken at departure, during
flight, and at the destination to facilitate informed decision making on
the part of a passenger as to whether and where to travel.
–– Measures should respect privacy, civil rights, and civil liberties.

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PRINCIPLES
»» To the extent possible, maximize consistency of measures in the domestic
and international air transport systems with recommended practices
outlined in The International Civil Aviation Organization Council Aviation
Recovery Taskforce (CART) “Take-off” Guidance2, which will continue to be
reviewed and updated as the risk changes.

Recognize Aviation as a Driver of Economic Recovery
»» An air transportation system that can move people and goods safely and
efficiently without exacerbating public health concerns is critical to support
economic recovery nationwide.
»» Innovation, creativity, flexibility, and rapid technology deployment are
central to responding to and recovering from the COVID-19 public health
emergency, and achieving a new paradigm in air travel that is beneficial for
passengers, workers, the broader aviation industry, and the U.S. economy.
»» Aviation operations encompass a wide variety of business models. Where
possible, consistent with CDC, state and local guidance, public health
measures should be flexible to ensure that a range of airline and airport
operational strategies remain viable and support economic recovery, and
that the competitive structure of the industry is preserved.
»» Public health measures must be consistent with obligations under
international law, should not unnecessarily or unfairly restrict market
access for international transportation, and should avoid extraterritorial
application of U.S. practices in foreign jurisdictions. 

2 icao.int/covid/cart/Pages/CART-Take-off.aspx

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AIR TRANSPORTATION
STAKEHOLDER ROLES
AND RESPONSIBILITIES
It is important to emphasize that all persons in the air transportation system,
including passengers, have a responsibility to themselves and to others to make
every effort to minimize the risk of virus transmission as we respond to and
recover from COVID-19.
The aviation industry’s task is to implement measures that are effective in
minimizing the risk of virus transmission in air travel, thus restoring confidence
that the system does not threaten personal or public health – that it will maintain
its historical record of aviation safety and security but also take additional
measures to safeguard personal and public health. Based upon a recent survey,
passengers expect to see a blend of technology, civic responsibility, and public
health measures implemented3.
It is important to understand that until transmission in communities and
countries is controlled or there is an effective vaccine with widespread uptake,
public health risk from COVID-19 remains in the air transportation system.
However, by implementing the public health recommendations in this guidance,
the aviation industry can help reduce the spread of COVID-19 and provide a
passenger experience that is responsive to immediate public health concerns.
The aviation industry is expected to implement measures in the travel process
that reduce risk of disease exposure during travel and in doing so also support
measures that will help destination communities remain open and willing to
allow passenger entry. An important part of a functioning air transportation
system and a successful recovery includes public education and situational
awareness by all levels of government and the aviation industry.

3 Honeywell Survey of Passenger Preferences, Released May 26, 2020 (honeywell.com/en-us/newsroom/pressreleases/2020/05/honeywell-survey-reveals-air-travel-passenger-preferences)

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AIR TRANSPORTATION STAKEHOLDER ROLES AND RESPONSIBILITIES
Governments and quasi-government entities, such as airport authorities,
must work cooperatively to achieve the common objective of minimizing risk
exposure, using consistent mitigation measures and providing consistent
communications on expected behaviors. 

The Communications Cycle

BEFORE TRAVEL
* Airlines: Provide flexible re-accommodation policies so passengers
don’t feel pressure to fly if sick or uncomfortable.
* Airlines and Airports: Provide pre-arrival communications on public
health practices at the airport, on the aircraft, and at destination
including CDC and DoS travel guidance.

ARRIVAL
* Airlines: Provide passengers on round trips with communications
on return trip health measures and requirements.
* Airports: Provide baggage claim and exit area signs and public
announcements on local health measures.

DEPARTURE
Collect health
health attestations
attestations and
and contact
contact information
information
* Airlines: collect
check-in
and
and provide reminders of distancing protocols at check
in and
boarding.
* Airports: provide signs and announcements throughout airport
* reminding
Airports: Provide
signsofand
announcements
throughout
passengers
public
health measures
in place.airport
reminding passengers of public health measures in place.

TRAVEL
DEPARTURE
Ensurehealth
safety attestations
briefings byand
aircrew
include
public health
* Airlines: collect
contact
information
measures
expectations
on the aircraft.
and
provideand
reminders
of distancing
protocols at check in and
boarding.
Airlines: Have
aircrew
passengers of throughout
practices asairport
needed.
* Airports:
provide
signsremind
and announcements
reminding passengers of public health measures in place.

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A RISK-BASED APPROACH
FOR COVID-19 OUTBREAK
MITIGATION PLANNING
Future air passenger travel volume, especially in the domestic market, will
depend on a number of factors, such as levels of community transmission
across the United States, efforts to reduce public health risk related to travel,
passenger, aviation workforce, and public confidence, removal of travel
restrictions, local government rules and responses to public health concerns,
and air carrier operational capacity.
A risk-based approach will support adjusting the mitigation measures based
on geographical differences in risk, recognizing that reverting to more
stringent measures in previous stages may be necessary if the risk increases.
Geographical differences in risk may occur between U.S. communities and
between U.S. and international locations, resulting in different measures for U.S.
domestic and international travel. However, the goal is to maximize consistency,
develop general criteria, and monitor processes to help evaluate progression. At
this time, it is not feasible to provide any specificity of timing or specific triggers
for assessing how to scale mitigation measures to the level of community
transmission, and the recommendations in this document reflect measures
that should generally be in place until community transmission is minimal.
Currently, the pattern of the outbreak is asymmetrical in communities across the
U.S. and, therefore, states are in different phases of re-opening; overall, the U.S.
is still experiencing large scale community transmission.
Some passengers may be asymptomatic, but still be able to spread or expose
others to COVID-19. Similarly, some passengers may be exposed or become
infectious after arrival. Previous experience suggests there is a low yield of
detection for COVID-19 during entry screening of international arrivals. Port of
entry health screening, if used, only represents one point in time and must be
part of a broad set of measures, applied across the continuum of the
passenger journey.

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A RISK-BASED APPROACH FOR COVID-19 OUTBREAK MITIGATION PLANNING

Transmission

Confidence
»» Lifted Restrictions
»» Passenger Loads Increase
»» Flights Increase

Resumption of higher volumes of passenger air travel will be dependent on the
effectiveness of containment measures and the future availability of treatments
and/or vaccinations. The U.S. Government, using a data-driven, risk assessment
process, will work with industry to provide additional guidance on when it may
be appropriate to adjust mitigation strategies based off of the level of community
transmission in a given location.

Key Considerations for Adapting New Public Health
Measures to the Aviation System
The U.S. Government has carefully analyzed a wide range of potential public
health risk mitigations to identify an effective set of recommendations, including:
assessment of impacts to public health, safety, security, efficiency, and viability;
unintended consequences; and effectiveness in restoring public confidence.
A multi-layered approach is vital to minimizing the spread of COVID-19 in the
air transportation system. No single mitigation strategy alone is adequate, but
together, these recommendations offer an effective risk reduction approach. As
a result, the U.S. Government emphasizes the importance of airlines and airports

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A RISK-BASED APPROACH FOR COVID-19 OUTBREAK MITIGATION PLANNING
implementing and enforcing the measures included in this document and
expects adoption, to the extent practicable.
While this guidance seeks to provide a sufficient level of detail in these
recommendations to promote consistency and achieve risk reduction, the U.S.
Government realizes that airports and airlines may have innovative, creative,
and practical solutions, and welcomes dialogue on those mitigations. This
guidance will continue to be evaluated for necessary modifications to ensure the
mitigations keep pace with the virus transmission risk. The U.S. Government will
work with industry partners on those changes and invites suggestions on best
practices and new ideas. 

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PUBLIC HEALTH RISK
MITIGATION IN THE PASSENGER
AIR TRANSPORTATION SYSTEM
The U.S. Government expects airports and airlines to implement and/or
support implementation of the measures outlined below, to the extent feasible,
throughout the U.S. passenger air transportation system.

General Risk Mitigation
The following risk mitigation measures should be applied generally for the entire
passenger journey in the air transportation system. Risk mitigation measures are
based on CDC guidance to help people protect themselves as part of a multilayered approach, including use of social distancing, wearing masks or cloth
face coverings, hand washing, monitoring health, and cleaning/disinfection
of surfaces.
»» cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/index.html
Additional mitigations in subsequent sections may be sector-specific or based
on changes in the level of community transmission and should be layered on
top of these system-wide measures. Ultimately, the outcome goal is health risk
mitigation. The U.S. Government recognizes that, as we all learn more about
the risks associated with COVID-19 and the virus itself, innovation, technology,
and other new mitigation measures may be appropriate to achieve the same
outcome.

Passenger and Aviation Worker Education
Recommendation: Airlines and airports should communicate with passengers
and employees prior to arrival at the airport in order to:
»» Discourage symptomatic or ill passengers, crewmembers, or airport
workers, as well as those with known exposure to a person diagnosed with
COVID-19 in the previous 14 days, from coming to the airport.

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PUBLIC HEALTH RISK MITIGATION IN THE PASSENGER AIR TRANSPORTATION SYSTEM
»» Enhance education for passengers throughout the travel continuum on
what to do and what to expect before, during, and after travel, including the
additional time and responsibility they should expect to incur as part of a
safe travel environment (screening, social distancing, masks, etc).
»» Provide passengers with as much information on local conditions,
including any restrictions on travel, via as many communication channels
as possible, including websites.
Rationale: It is imperative that passengers and employees understand their
responsibilities in mitigating virus transmission while using or working in
the air transportation system. Emails, text messages, signage, and other
communications that help them understand the risk they may pose to others
if traveling while infected, have accurate information regarding the risk of
virus transmission at their destination, and know the various public health risk
measures and mitigations implemented for passengers, crewmembers, and
airport workers. This will ensure they are informed for travel decision making
and adequately prepared to experience and/or comply with health protocols. For
passengers, this information should be readily available on airport and airline
websites as well as directly provided to passengers when booking tickets.
Information should be accessible in multiple formats and languages and adhere
to the Americans with Disabilities Act.
Resources: CDC developed an air travel communications toolkit for our airline
partners to help them reach their passengers and employees with COVID-19
prevention messaging:
»» cdc.gov/coronavirus/2019-ncov/travelers/airline-toolkit.html4

Collecting Information for Contact Tracing
Airlines should collect complete and current passenger and crew contact
information prior to international flight departures and provide the information
in an electronic format to the U.S. Government for further dissemination to
destination U.S. health authorities before departure in order to support public
health mitigation measures.
Requirement: On February 6, 2020, the Secretary of Health and Human Services
published an interim final rule requiring any airline with a flight arriving into the
4 The International Air Transport Association (IATA) also publishes an interactive Coronavirus Travel Regulations Map. (iatatravelcentre.com/international-travel-document-news/1580226297.htm)

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PUBLIC HEALTH RISK MITIGATION IN THE PASSENGER AIR TRANSPORTATION SYSTEM
U.S. to collect passenger and crew contact information and provide it to the U.S.
Government within 24 hours of an order by the CDC Director. On February 18,
2020, CDC issued an order under the interim final rule with respect to all flights
carrying any passenger who has departed from, or was otherwise present within,
the People’s Republic of China (excluding the special administrative regions of
Hong Kong and Macau) within 14 days of the date of the passenger’s entry or
attempted entry into the United States.
When ordered, contact information must be submitted to CDC within 24 hours
of the order in an electronic format using existing data-sharing channels. This
information will then be disseminated to appropriate U.S. health authorities
before passenger arrival in order to support rapid contact tracing, health
messaging, and other community mitigation measures. CDC continues to work
with industry and Federal partners to ensure that this process is streamlined and
efficient. The current order requires the following passenger information to the
extent such information exists for such passengers:
»» Name
»» Address while in the U.S.
»» Email address
»» Primary and secondary telephone numbers
CDC may issue additional orders under this authority, 42 CFR § 71.41(d), or its
pre-existing passenger manifest authority, 42 CFR §71.4(a), among others.
The U.S. Government is currently working with airlines to identify appropriate
options for meeting this requirement on both an interim and long-term basis.
Rationale: Early case finding and rapid isolation; contact tracing (both
retrospective and prospective); and quarantine of exposed contacts/isolation
of infected persons are critical components of aggressive containment of the
virus. As air travel increases, this capability is essential to the health of airline
crew, passengers, and communities in reducing the global spread of COVID-19
and maintaining the confidence of passengers, the aviation workforce, and their
destination and home communities. A credible contact tracing capability is
critical to enabling adjustments in travel restrictions, such as passenger or flight
funneling and entry screening.

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PUBLIC HEALTH RISK MITIGATION IN THE PASSENGER AIR TRANSPORTATION SYSTEM
Availability of reliable contact information for international passengers is
critical as contact tracing timelines can be further challenged by international
notification delays. This information should be routinely collected/updated close
to the time of departure or as part of the international flight check-in process.
Having updated passenger contact information to allow rapid contact tracing
notifications is not only necessary to protect the travel journey but is essential to
supporting public health with aggressive containment efforts to further reduce
the risk of spread via air travel, which can seed new outbreaks and further
accelerate and expand the public health emergency.
If necessary, CDC will provide initial notice to State public health authorities
that a confirmed case has traveled and exposed other passengers during flight.
Contact investigations are generally handled directly by State or local public
health authorities.
Resources: CDC has a number of resources on its website regarding the
purpose and intent of contact tracing, including:
»» cdc.gov/coronavirus/2019-ncov/php/open-america/contact-tracingresources.html
CDC’s interim final rule regarding the collection of passenger information and
subsequent Order can be found here:
»» cdc.gov/quarantine/communicable-diseases-foreign-quarantine.html

Social Distancing
Recommendation: Airports should use appropriate measures in any shared
spaces to assist people in staying socially distanced (e.g. floor markings,
blocking terminal or gate area seating, etc.); airlines should also do so to the
extent feasible, as discussed later in this document. This recommendation
also applies to any third-party vendors operating at the airport, such as
concessionaires or lounge providers. To the maximum extent possible, people
should maintain six feet of distance from each other, unless they are a family/
social unit, in which case they can congregate amongst themselves, but should
maintain six feet of distance from others outside of their group. Strategies to
allow for social distancing should also be employed for passenger transports

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PUBLIC HEALTH RISK MITIGATION IN THE PASSENGER AIR TRANSPORTATION SYSTEM
used within the airport (e.g. trains, buses, etc.). It is imperative that airlines
and airports inform passengers when it may not be possible to meet social
distancing expectations and, as a result, emphasize the additional importance
of observing all the other preventive measures, including strict hand hygiene,
respiratory etiquette, and wearing a face mask or cloth face covering.
Rationale: SARS-CoV-2, the virus that causes COVID-19, spreads mainly among
people who are in close contact for greater than 15 minutes. Social distancing
of at least six feet is the best way to reduce the spread of infection. However,
the air transportation system presents many areas where confined physical
spaces make recommended social distancing difficult or impossible to achieve
at times. Where space constraints limit the practice of social distancing, such as
onboard aircraft or within the Federal Inspection Station (FIS) area during peak
international arrival times, it is essential that passengers, crew members, and
aviation workers adhere at all times to all other preventive measures, especially
hand washing, respiratory etiquette5, and wearing face masks or cloth face
covering.
Resources: CDC developed guidance on social distancing, including for people
with disabilities, on its website:
»» cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/social-distancing.html

Masks or Cloth Face Covering
Recommendation: Everyone should correctly wear a mask or cloth face covering
over their nose and mouth at all times in the passenger air transportation
system (excluding children under age 2, or anyone who has a medical condition
that causes trouble breathing, is unconscious and unable to be awakened, or
otherwise unable to remove the mask without assistance). Airlines and airports
are strongly encouraged to require that everyone correctly wear a mask or
cloth face covering in shared spaces unless they meet the exceptions described
above. Airports and airlines should have masks or cloth face coverings available
for passengers and aviation workers who may arrive without one or require a
replacement. Wearing a mask or cloth face covering is particularly necessary
any time social distancing cannot be maintained. Reasonable accommodations
5 cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html

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PUBLIC HEALTH RISK MITIGATION IN THE PASSENGER AIR TRANSPORTATION SYSTEM
should be made for persons with disabilities or ailments who cannot wear masks
or cloth face coverings.
»» Note: Passengers and aviation workers may be asked to briefly remove
their masks or cloth face coverings when interacting with government
officials or systems that must verify identity, such as U.S. Customs and
Border Protection (CBP) Officers, Transportation Security Administration
staff, law enforcement, airline or airport staff, and biometric exit controls.
Physical barriers or face shields should be used to protect employees and
the public in these instances. Accommodations for persons with disabilities
or ailments who cannot wear cloth face coverings should be considered
on a case-by-case basis. This may include seating that allows social
distancing from non-companion passengers. Brief removal of masks or
cloth face coverings should be permitted for drinking or eating.
Rationale: The greatest risk of spreading COVID-19 is when an infected person
coughs, sneezes, or talks and droplets from his or her mouth or nose are
launched into the air and land in or near the mouths or noses of people nearby.
Requiring all persons to wear masks or cloth face coverings prevents droplets
from spreading, including from potentially asymptomatic individuals. If everyone
in an environment participates in covering their mouths and noses, cloth face
coverings can be effective at reducing viral spread:
Resources: cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-facecoverings.html

Cleaning and Disinfection
Recommendation: Airlines and airports should require all areas with potential
for human contact and transmission be disinfected per defined schedules as
recommended by CDC and the Occupational Safety and Health Administration
(OSHA). Special attention should be given to increasing the frequency of
cleaning high-touch surfaces like door handles, armrests, elevator buttons,
escalator/stair handrails, and kiosks. Additionally, hand sanitizer stations and
disinfecting wipes should be provided at kiosks and other common areas
passengers are expected to touch frequently.

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PUBLIC HEALTH RISK MITIGATION IN THE PASSENGER AIR TRANSPORTATION SYSTEM
Rationale: The virus that causes COVID-19 can be killed with proper cleaning
and disinfection procedures.
Resources: CDC developed information about cleaning and disinfection at:
»» cdc.gov/coronavirus/2019-ncov/community/clean-disinfect/index.html
Aircraft cleaning and disinfection are included in CDC airline guidance at:
»» cdc.gov/quarantine/air/managing-sick-travelers/ncov-airlines.html; OSHA
guidance is available at osha.gov/SLTC/covid-19/
Guidance for airport custodial staff is available at:
»» cdc.gov/coronavirus/2019-ncov/community/organizations/airportcustodial-staff.html
EPA has compiled a list of disinfectant products that can be used against
COVID-19, including ready-to-use sprays, concentrates, and wipes:
»» epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2covid-19

Passenger Health Assessments
Health Attestations
Recommendation: Airlines should implement health attestations to reinforce
the expectation that passengers will not travel when ill or at a higher risk of
developing and/or spreading COVID-19. The attestation, which should be
presented at the earliest feasible opportunity at check-in, should also have the
passenger affirm awareness and willingness to follow other required measures
while on the aircraft (e.g. mask use, remain in assigned seating unless reseated
by crew, etc.). The attestation should also include reference to exposure to a
person with COVID-19 in the past 14 days. Passengers who identify themselves
unfit to fly through this process should be allowed to rebook without penalty.
Airlines should promulgate this policy to passengers in advance of check-in.
Rationale: While health attestations are self-declarations, they encourage
passengers to pause and make an honest evaluation of their health status prior
to flight. The ability to rebook without penalty is a key incentive to making
health attestations accurate and effective. Although health attestations cannot
assure detection of asymptomatic/pre-symptomatic passengers with active or

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incubating COVID-19 infections, it may identify some ill passengers who should
be deferred from flying until evaluated or recovered, or those who should defer
travel due to exposure to a person with COVID-19. They may also serve as a
general deterrent for passengers who may have otherwise considered traveling
when ill.
»» Note: Post-arrival requirements, such as screening, education, registration,
and monitoring, may be conducted by authorities in domestic or foreign
destinations. This may occur prior to disembarkation, upon arrival in the
airport, and/or after arrival at the final destination. Airlines should provide
passengers information on destination requirements, and airports should
provide awareness of local requirements in airport exit areas per guidance
posted in the communications cycle. Passengers should be directed
to check the State, local, tribal, territorial, or national website of their
domestic or foreign travel destination to determine what requirements
or restrictions are in place for arriving passengers, so they can plan
appropriately.
Resources: The International Civil Aviation Organization’s (ICAO) Council
Aviation Recovery Task Force (CART) created a sample crew health attestation
form that could be adapted for electronic, contactless entry by a passenger at :
»» icao.int/covid/cart/Pages/Documents.aspx

Temperature Screening
Some airports or airlines may decide to use temperature screening in their multilayered approach to identify potentially sick passengers. Temperature screening,
however, will be unable to detect asymptomatic or pre-symptomatic people with
COVID-19, those who are ill but do not have fever, and those who have treated
their fever with medication. Therefore, it should not be relied upon as a standalone public health measure.
While temperature screening has limited reliability in detecting individuals with
COVID-19, it may detect some noticeably sick passengers. Airlines and airports
may need to consider the use of temperature screening to meet destination
requirements or requirements of local health authorities. Temperature screening
may also serve as a general deterrent for passengers who may have otherwise
considered traveling when ill. It should be noted that some persons with chronic,
non-COVID related health issues may have an elevated body temperature;
policies should be implemented as part of a temperature screening program to

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ensure such persons are not unfairly blocked from air travel if their illness does
not threaten public health.
»» Note: If conducted, pre-travel temperature screening of passengers should
be done in accordance with the protocols of the relevant health authorities
and should not create significant passenger flow delays or crowding,
which can create additional exposure risks. The screening should include
the passenger health attestation and may include visual observations
conducted by trained staff. If conducted, temperature screening could
occur upon arrival at the airport (airport entry), at the airline checkin location, or before or after entering the “sterile” gate areas. Any
temperature screening of passengers arriving from international locations
must be conducted after the CBP inspection process is complete and not
interfere with CBP standard operating procedures. If an airport, airline, or
other authority makes the decision that it will bar those with temperatures
over a certain threshold from flying, the policy should be transparent,
posted in advance, and all passengers should be directly notified of the
policy before making a decision on whether they will attempt to fly or not.
The policy should note that a temperature check does not verify that a
person does or does not have COVID-19, and industry screening protocols
should include a process to allow individuals with known reasons for
having elevated temperatures, other than COVID-19, to fly with appropriate
medical documentation.

COVID-19 Testing
The strategies for using testing and the availability and reliability of testing
continue to evolve. They may reach a threshold that enables serious
consideration of concepts like rapid non-invasive testing capability for pre- or
post- travel passenger baseline COVID-19 status evaluations. Because the
capabilities do not currently exist for routine inclusion of a testing strategy, it
is not recommended in the current suite of travel-related mitigation measures.
The U.S. Government will continue to evaluate such options for possible future
integration. Some travel destinations may require evidence of a negative test
as a prerequisite for entry or relief from other restrictions. The opportunity for
reliable and timely testing prior to departure may help further facilitate domestic
and international travel and should be communicated to passengers. Future
guidance for passengers will likely include considerations for testing prior to or

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following travel as testing becomes more readily accessible, as locations reopen,
and as travel begins to increase.

Separation of Crew/Aviation Workers and Passengers
Recommendation: Airlines and airports should minimize contact between
aircrews/aviation workers and passengers to the maximum extent practicable,
consistent with their job requirements. Additionally, aircrews and aviation
workers should be expedited through shared screening areas as applicable
to their job requirements. Providing separate on-airport transport options
should also be considered. The use of masks or cloth face coverings should
be required, especially when maintaining the recommended six feet between
persons for social distancing is not possible.
Rationale: Crews and aviation workers, including pilots, flight attendants, TSA
and CBP officers, ticket agents, and retail workers, are essential personnel who
may be required to interact with hundreds or thousands of passengers each
day. For their safety, and the safety of passengers, their exposure to passengers
outside their job duties should be reduced to the maximum extent feasible.
Resources: CDC developed guidance for different types of aviation and critical
infrastructure workers at:
»» cdc.gov/coronavirus/2019-ncov/community/worker-safety-support/index.
html
FAA6 and CDC partnered to provide specific guidance to air crew members and
airlines at:
»» faa.gov/other_visit/aviation_industry/airline_operators/airline_safety/safo/
all_safos/media/2020/SAFO20009.pdf

Minimize Document Handling and Physical Contact between Airport
Workers and Passengers
Recommendation: Wherever possible, airlines and airports should minimize
document exchanges between passengers and aviation workers. Airlines and
airports are encouraged to enable contactless, electronic document exchanges
(e.g. during check-in, at the screening checkpoint, and when boarding aircraft). When passengers must consult with aviation workers, barriers should be
6 FAA Safety Alert for Operators (SAFO) 20009, published May 11, 2020, provides joint CDC-FAA health and aircraft cleaning guidance to aircrews and airlines.

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installed to maintain social distance, and workers should wear face coverings
and gloves when touching or transferring items, such as passenger documents,
money, and/or credit cards; sharing of pens or other writing implements should
be discouraged as well. Workers should have easy access to a sufficient supply
of new gloves and hand sanitizer and should sanitize hands after glove removal.
Rationale: Limiting contact by reducing the need for hand-to-hand transfer
of materials that could potentially hold virus droplet protects both aviation
workers and passengers. Contactless document exchange and review also has
the potential to expedite processes and limit passenger queuing, which should
accommodate greater usage of social distancing.
Resources: DHS has partnerships available to offer to the air industry whereby
a passenger flying internationally can use only his or her face as an identity
verifier and not exchange any travel documents throughout the journey. This
includes check-in, bag drop, security checkpoint, boarding, and processing in
entry. This process is more secure, convenient, and provides the health benefits
of minimizing physical exchange of documents. Additional information may be
found at CBP Biometrics: cbp.gov/travel/biometrics.

Daily/Routine Reporting
Recommendation: Designated airport personnel should consider completing
and submitting a daily report of activities, issues, and potential hazards at the
airport, such as personal protective equipment (PPE) breaches, shortages of
cleaning materials, incidents involving passengers and aviation workers, and
concession/contractor non-compliance with policies and requirements. These
reports should be shared with airport stakeholders, including airlines, and,
when applicable, also list best practices and recommended actions for airport
leadership to consider.
Rationale: Reviewing daily activities and issues can enable identification of
systemic issues and provide an opportunity for changes and adjustments as
necessary to maximize the health benefits of these measures and quickly identify
unintended consequences of procedures or where additional education, training,
or signage may be required. Additionally, continuous discussion amongst
stakeholders at the airport enables dialogue and promotion of partnership and

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roles and responsibilities of each stakeholder to contribute to reducing the risk
of virus transmission for passengers and aviation workers.

Airport Ground Transport
Recommendation: Airports should use applicable general risk measures to
reduce public health risks during ground transport activities. Airports should
encourage social distancing while in queue for and while on airport ground
transport by spacing passengers (floor marking, blocking seats), increasing
the number of transport vehicles in use to reduce the passenger volume for
each vehicle, and/or regulating passenger loads (e.g. limiting the number of
passengers per car of train).
Rationale: Like an aircraft, many forms of on-airport transportation have limited
space to accommodate passengers. Ground transport can take several forms,
including buses, trams/trains, and people movers. Some may be elective,
but others may be the only way to move point to point throughout the airport
property. Increasing transport vehicles where possible allows greater use of
social distancing, which should be maintained to the greatest degree possible.
Resources: CDC recommendations for mass transit operation and operators can
be found at:
»» cdc.gov/coronavirus/2019-ncov/community/mass-transit-decision-tool.
html
»» cdc.gov/coronavirus/2019-ncov/community/worker-safety-support/index.
html

Airport Common Areas, Terminals, and Retail
Contactless Check-in
Recommendation: Airlines and airports should encourage passenger use of
online check-in options through web or smart device applications, thus reducing
use of high-touch surfaces, like kiosks or ticket agent interactions.
»» When passengers must use kiosks, hand sanitizer stations and disinfecting
wipes should be provided nearby. Kiosks should be cleaned frequently
when in use. When passengers must consult with ticket agents, barriers

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should be installed to maintain social distance. Agents should wear gloves
when touching passenger documents. Agents should wear masks or cloth
face coverings, even if behind barriers.
»» Passengers, airports, and airlines should consider increasing participation
in DHS biometrics, seamless, and touchless passenger facilitation
programs in an effort to further increase contactless check-in and
passenger flows.
Rationale: COVID-19 spread happens most often when an infected person
coughs, sneezes, or talks, and droplets from their his or her mouth or nose
are launched into the air and land near or in the mouths or noses or surfaces
of people nearby. Requiring all persons to wear masks or cloth face coverings
prevents droplets from spreading, including from asymptomatic or
pre-symptomatic individuals. If everyone in an environment participates in
covering their mouths and noses, then cloth coverings can be effective at
containing virus spread. Minimizing use of high-touch surfaces or exchange of
documents also reduces this risk.
Resources: CDC developed applicable guidance for:
»» Customer service and gate agents at: cdc.gov/coronavirus/2019-ncov/
community/airport-customer-factsheet.html
»» Cleaning high-touch surfaces at: cdc.gov/coronavirus/2019-ncov/
community/disinfecting-building-facility.html
»» Information on DHS trusted traveler and biometrics programs may be
found at DHS (CBP and TSA) Trusted Traveler Programs: ttp.cbp.dhs.gov
»» CBP Biometrics: cbp.gov/travel/biometrics
»» TSA Biometrics: tsa.gov/biometrics-technology

Checked Baggage Drop
Recommendation: Airlines and airports should ensure baggage handlers wear
gloves when handling passenger baggage. Handlers should be trained on the
proper use of gloves and hand hygiene to prevent virus contamination, and
they should be provided with an adequate supply of hand washing materials,
disinfectant wipes, and gloves to change as needed.

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Rationale: Gloves can prevent baggage handlers from inadvertently transferring
virus droplets by keeping the droplets from contacting the skin on the hands.
However, droplets can survive on the surface of the gloves, so baggage handlers
should know to remove gloves and practice good hand hygiene prior to eating
or touching any part of their faces. Additionally, baggage handlers should have
supplies of sanitizing wipes for commonly touched surfaces and ample soap/
sanitizer for proper hand hygiene between uses of gloves.
Resources: CDC guidance for baggage and cargo handlers is available at:
»» cdc.gov/coronavirus/2019-ncov/community/organizations/airport-baggagecargo-handlers.html

Airport Security Checkpoints
Recommendation: TSA is working with industry to implement procedural
changes and sanitization and technology changes at the security checkpoint and
checked baggage locations to reduce exposure of passengers and Transportation
Security Officers (TSOs), while maintaining security effectiveness. Through each
of these measures, TSA will work with airports in carrying out these mitigations
to include assisting in the overseeing of barrier shield installations and creation
of physical separation mechanisms (i.e. placing of metal search tables between
passenger and Explosive Trace Detection tables) as well as placement of signage
as necessary.
TSA recognizes the extensive actions the airport and airline industry has already
taken, to include guidance from ACI, ICAO7, A4A, IATA, NACA, AAAE, and other
aviation organizations, to restore public confidence, protect public health,
and ensure the safety and security of air transportation in the United States.
However, TSA will continue to identify enhancements at the security checkpoint
and checked baggage locations. Airports should assist and support TSA in
enhancing these mitigations to include:
»» Identity Verification: Altered procedures exist to allow for self-scanning of
boarding passes and identification to minimize the passing of documents
between passengers and security personnel. TSA and airlines should
promote the use of digital boarding passes and biometrics where feasible.

7 Council Aviation Recovery Taskforce (CART). Take-off: Guidance for Air Travel through the COVID-19 Public Health Crisis. Montréal, Canada, 27 May 2020

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»» Increased Allowances for Liquid Hygiene Items: TSA is allowing
passengers to carry greater quantities (up to 12 fl. oz., increased from
3.4) of certain necessary items, like hand sanitizer, through checkpoints.
Airlines and airports should promote these new allowances in passenger
education materials and signage.
»» Protect Screening Personnel: TSA is adjusting and adding checkpoint
measures to reduce public health risk to TSOs and passengers. This
includes PPE requirements for officers and passengers, installation
of acrylic shield barriers, increased separation from passengers, new
screening procedures to limit touching of passengers, enforcement of PPE
and social distancing requirements, updated training and safety guidance,
and increased cleaning of high-touch surfaces. Airlines and airports should
work with TSA to promote these new practices in passenger education
materials
and signage.
»» Implement Passenger Metering throughout the Checkpoint: TSA is
adjusting the queuing process to increase the distance between passengers
and TSOs at all stages of the security screening process, including
the travel document check, on-person screening, accessible property
screening, and alarm resolutions/pat-downs. As part of these efforts, TSA
is exploring metering at the screening checkpoint entrance and signage
on the floor to increase distancing throughout the checkpoint. Airport
personnel can support these efforts by helpfully directing traffic and
respectfully enforcing distancing, as practicable.
»» Minimize wait times for the traveling public: Maximizing staffing will
decrease wait times, which will minimize exposure between passengers,
TSA personnel, and other aviation workers. Wait times may increase public
health risk, as passengers may congregate or cluster. TSA is committed
to keeping the traveling public safe. The traveling public should continue
to budget plenty of time to minimize increased arrival traffic, which could
potentially create longer wait times and queuing. Airlines and airports
should work with TSA to promote these practices in passenger education
materials.
»» Increase of Technology Deployments: TSA is continuing to deploy new
technologies to the checkpoint to increase efficiency and effectiveness and
minimize interaction with passengers. This includes continued deployment
of Credential Authentication Technology (CAT) units positioned to minimize
touch during passenger travel document check. TSA will also identify

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enhancements to reduce false alarms and decrease touch/pat-down rates
where possible. Airports can work with TSA on the adoption of these
technologies and promotion of new practices in passenger education
materials and signage.
Rationale: TSA has already begun implementing procedural changes, as
well as sanitization and technology changes, at the security checkpoint and
checked baggage locations to reduce exposure of passengers and TSOs while
maintaining security effectiveness. Airport support in implementing these
measures is crucial. Depending on the spread of COVID-19 at specific locations
(hot spots) throughout the United States and how this impacts the TSA
workforce and passengers, TSA will continue to consider issuance of regulations
that pertain to certain health and public safety mitigation elements.
Resources: TSA information to advise passengers of COVID-19-related changes
to traveling is available at:
»» tsa.gov/blog/2020/04/21/traveling-during-covid-19-pandemic
Information on TSA efforts can be found at:
»» ttp.cbp.dhs.gov (Trusted Traveler Program)
»» tsa.gov/travel/special-procedures?field_disability_type_value=15 (Liquid
Hygiene Allowance)
»» tsa.gov/travel/security-screening/emerging-technology (Technology
developments)
»» tsa.gov/sites/default/files/signed_thompson_letter.pdf (Protecting the
Workforce)
»» tsa.gov/for-industry/small-business (Cleaning and Sanitization Activities)
»» tsa.gov/coronavirus (General Guidance)

Aircraft8
Seat Assignment Processes
Recommendation: Airlines should consider the feasibility of limiting seat
availability to enable passengers to maintain social distance from each other
during the flight. Maximum risk reduction results from maintaining a social
distance of six feet between passengers unless seating a family/unit together.
8 FAA Safety Alert for Operators (SAFO) 20009, published May 11, 2020, provides joint CDC-FAA health and aircraft cleaning guidance to aircrews and airlines.

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»» When social distancing can no longer be accommodated on a flight,
passengers should be made immediately aware of the status and be offered
alternative flight options, such as a flight change, without penalty.
»» It is particularly important when physical distancing is not achieved on
a flight, because of the passenger load, seat configuration, crew deadheading, or other operational constraints, that crew members actively
ensure passengers on board an aircraft adhere, at all times, to all other
preventive measures, including wearing of masks or cloth face coverings,
strict hand hygiene, and respiratory etiquette.
Rationale: Social distancing and the universal use of masks or cloth face
coverings are the most effective mitigations available for preventing the spread
of COVID-19. Therefore, social distancing should be practiced within the
confines of the aircraft to the greatest degree practicable, and the use of masks
or cloth face coverings should be enforced, to the extent possible, by crew.
Resources: CDC has information about the definition and importance of social
distancing at:
»» cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/social-distancing.html
In addition, information regarding the importance of following these key
preventions is provided at:
»» cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html

Adjusted Boarding Processes
Recommendation: Airlines should board passengers in ways that reduce the
likelihood of passengers having to pass or wait in close proximity to each other
(e.g., board all window seats first, board from the back of the aircraft forward),
as long as the boarding process is consistent with FAA weight and
balance requirements.
Rationale: Limiting passenger contact reduces opportunities for transmission.
Therefore, limiting the need for passengers to pass each other or stand in line to
board and reach their seats should be pursued to the greatest practical extent.
Resources: CDC has information about the definition and importance of social
distancing at:
»» cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/social-distancing.html

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Aircraft Ventilation Adjustments
Recommendation: In consultation with the aircraft manufacturer, airlines should
ensure ventilation systems are operating at maximum effectiveness for air
filtration, to include during the aircraft boarding and disembarkation process, as
well as during ground delays.
Rationale: Depending on the type of aircraft, air in the cabin may be completely
renewed every two to three minutes; it also flows from ceiling to floor, which
helps with minimizing virus spread. Changes in ventilation, air flow rates, and air
filtration adjustments may reduce the duration of exposure to viruses circulating
in the cabin.
Resources: Many aircraft manufacturers are working with airlines on ways to
utilize cabin airflow as a risk reduction measure. Some manufacturers have
information online including:
»» boeing.com/confident-travel/#safeguards
»» airbus.com/aircraft/passenger-aircraft/cabin-comfort.html#airquality

Limit or Suspend Onboard Customer Services
Recommendation: Airlines should:
»» Limit or discontinue food and beverage service on short-haul flights or
require dispensing in sealed, prepackaged containers.
»» Suspend unnecessary in-flight services that require crew/passenger
interactions, such as duty-free item sales.
»» Note: Airlines are still expected to comply with the disability access
requirements such as providing boarding or deplaning assistance
to passengers with disabilities, providing on-board wheelchairs and
assistance to the aircraft lavatory if requested, and opening food packages
for people with disabilities as needed.
Rationale: Limiting passenger-to-crew contact reduces opportunities for
transmission. Therefore, airlines should take all practical measures to reduce
interactions and movement through the cabin unless necessary.

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Resources: CDC has information on the importance of avoiding interpersonal
contact at:
»» cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html

Segment Lavatory Access
Recommendation: When practicable, airlines should:
»» Designate passenger lavatory use based on seat assignment to limit cabin
movement.
»» Provide disinfectant wipes in lavatories for passengers and crew to wipe
down high touch surfaces before and after use.
Rationale: Lavatories are known areas for virus transmission. Flight crews
are essential personnel who may be required to interact with hundreds of
passengers each day. For their safety, and the safety of passengers, their
exposure to passengers outside their job duties should be reduced to the
maximum extent feasible. In addition, passengers should have limited contact
with each other and the opportunity to help prevent the spread of virus infection
with a means to sanitize lavatory surfaces prior to and after use.
Resources: CDC has information about aircraft lavatories at:
»» cdc.gov/quarantine/air/managing-sick-travelers/ncov-airlines.html

Personal Protective Equipment for Crew and Ill Passengers
Recommendation: Airlines should ensure crew have adequate onboard PPE to
mitigate the spread of COVID-19. This should include ensuring all flights have
Universal Precaution Kits (UPKs) onboard that contain adequate protection
in cases of suspected COVID-19 related illness for both crew and potentially
affected passengers. All flights should provide the necessary PPE to enable crew to follow CDC guidelines for responding to a sick passenger with
symptoms of COVID-19. Specifically, airlines should:
»» Have protocols in place for how to isolate potentially ill passengers
discovered during flight, and all crewmembers should be trained on
that plan.
»» Use standard procedures in place to respond to reports of illness or death
during travel.

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Rationale: Due to the incubation period of COVID-19, passengers may not
develop symptoms of illness until onboard an aircraft. Flight crews need
to be adequately prepared to handle ill passengers while protecting healthy
passengers to the greatest extent possible.
Resources: Guidance for Airlines on Reporting Onboard Deaths or Illnesses to
CDC is available at:
»» cdc.gov/quarantine/air/reporting-deaths-illness/guidance-reportingonboard-deaths-illnesses.html and included in airline guidance at:
»» cdc.gov/quarantine/air/managing-sick-travelers/ncov-airlines.html

Additional Crew Protections
Recommendation: To further protect cabin crew, airlines should:
»» Assign crewmembers to provide service only to specific sections of the
cabin to the maximum extent practicable.
»» To the extent consistent with FAA regulations:
–– Allow cabin crewmembers to be seated in passenger seats if necessary
to enable social distancing.
–– Crewmembers should not share safety equipment used for safety
demonstrations without adequate sanitization before another
crewmember uses it.
Rationale: Flight crews are essential personnel who may be required to interact
with hundreds or thousands of passengers each day. For their safety, and the
safety of passengers, their exposure to passengers and potentially contaminated
materials outside their safety job duties should be reduced to the maximum
extent feasible.
Resources: CDC has information on the importance of avoiding interpersonal
contact at:
»» cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html
»» FAA Safety Alert for Operators (SAFO) 20009, published May 11, 2020,
provides joint CDC-FAA health and aircraft cleaning guidance to aircrews
and airlines.

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Disembarkation Procedures
Recommendation: Airlines should prohibit passenger queueing in the aisle when
departing the aircraft and require passengers to stay seated until it is their turn
to depart.
Rationale: Passengers should have minimal contact with each other to reduce
the chances of virus transmission.
Resources: CDC has information on the importance of avoiding interpersonal
contact at:
»» cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html

Aircraft Disinfecting
Recommendation: Airlines should ensure aircraft cabins are disinfected between
each flight segment when passengers and/or crew change. Personnel with
appropriate PPE and cleaning supplies should clean frequently-touched surfaces
in the cabin between each flight, including the galley, arm rests, tray tables,
screens, and seatbelt buckles, etc. Lavatories must be cleaned between each
flight. The flight deck should be cleaned between each crew change. The entire
aircraft should receive deep cleaning at least once per day in service. Airlines
should consult with aircraft manufacturers to ensure cleaning products and
processes do not damage aircraft equipment.
Rationale: The virus that causes COVID-19 can be killed when effective cleaning
products are used. EPA has compiled a list of disinfectant products that can be
used against COVID-19, including ready-to-use sprays, concentrates, and wipes.
Each product has been shown to be effective against viruses that are harder to
kill than viruses like the one that causes COVID-19.
Resources: Aircraft cleaning recommendations are included in CDC airline
guidance at:
»» cdc.gov/quarantine/air/managing-sick-travelers/ncov-airlines.html
Applicable OSHA guidance is available at:
»» osha.gov/SLTC/covid-19/

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EPA product list is available at:
»» epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2covid-19

U.S. Customs and Border Protection (CBP) Clearance
Recommendation: Airlines and airports should work locally with CBP to support
and promote the following measures:
»» Separating passengers within the queuing space to adhere to social
distancing practices and limiting the number of passengers allowed
into the Federal Inspection Station (FIS) at any one time to the extent
practicable.
»» Considering the expansion of existing facial biometrics capabilities for
primary processing to limit the need to handle documents and maintain
separation between the traveling public and officers.
»» Consider expanding ways to verify traveler documentation while
maintaining maximum social distancing.
»» Streamlining local processes and passenger flows for the rescreening of
passengers with connecting flights.
»» Developing any necessary infrastructure changes to implement modified
egress, enable installation of Plexiglas barriers at locations not currently
available, and eliminate any potential choke points upon exiting the FIS.
»» Encouraging participation in Global Entry for crew and passengers, which
will allow people to leverage this expedited inspection and clearance
program, reducing lines and congregation in the FIS.
»» Default to verbal Customs declarations where appropriate.
Rationale: CBP is implementing applicable risk mitigation measures, including
segregation of flight crews and passengers. These measures should be
implemented to the maximum extent practicable within the FIS to minimize
risk to arriving passengers, as well as CBP Officers. Additionally, streamlining
passenger flows in and outside the FIS allows for greater use of social
distancing, greater public health protections for passengers and CBP officers,
and greater travel satisfaction for passengers.

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Resources: CBP information regarding response to COVID-19 is available at:
»» cbp.gov/newsroom/coronavirus

Baggage Claim
Recommendation: Airlines and airports should prohibit access of persons
waiting for arriving passengers from the baggage claim area unless special
accommodations are necessary for passengers that require assistance in
retrieving their baggage. Baggage claim signage and announcements should
remind passengers of local public health requirements per the communications
cycle chart.
Rationale: Airports should limit exposure and human contact to the greatest
extent possible to help prevent the spread of COVID-19. Limiting airport access
to essential personnel and passengers protects those using the air transportation
system and local communities from unnecessary exposure risks.
Resources: CDC has produced general guidance on prevention of virus
transmission at:
»» cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/index.html
In addition, see CDC guidance for airport baggage or cargo handlers at:
»» cdc.gov/coronavirus/2019-ncov/community/organizations/airport-baggagecargo-handlers.html 

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FUTURE AREAS OF RESEARCH
AND EVALUATION FOR PUBLIC
HEALTH RISK MITIGATIONS
As new tools are developed and more is learned about the SARS-CoV-2 virus
that causes COVID-19, opportunities for mitigation integration and enhancement
should be explored. These tools may include technologies, processes,
and capabilities.
»» Facilitation of Low Health Risk Passengers: The U.S. Government has
improved efficiency of aviation and border security measures by facilitating
passengers that pose a low security risk through trusted passenger
programs. As long-term solutions emerge, a similarly customized
experience for low health-risk individuals who can prove vaccination,
recovery, or immunity may be warranted.
»» Travel Facilitation through Advanced Biometrics: DHS, in partnership
with individual airlines, proved that contactless biometrics can improve
the passenger experience, reduce processing time, and improve security.
However, the DHS contactless biometrics capability is currently only
used to service limited air travel routes and populations. These programs
have the potential to fundamentally re-shape how passengers, airlines,
and government interact throughout the travel system. While originally
conceived for passenger facilitation and enhanced security, the inherent
reduction in person-to-person contact can help mitigate the spread of
disease while travelers transit through the airport.
–– As with all biometric modalities, facial recognition poses a unique set of
privacy issues. Accordingly, CBP has developed a privacy framework
to mitigate these privacy risks, as outlined in its Traveler Verification
System (TVS) Privacy Impact Assessment (PIA). Published in 2018,
the TVS PIA provides in-depth analysis regarding how CBP implements
privacy protections into the facial recognition aspect of its Entry/Exit
program. Any future or expanded uses of this system will continually
be reviewed for privacy risks and mitigation strategies, as appropriate.

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FUTURE AREAS OF RESEARCH AND EVALUATION FOR PUBLIC HEALTH RISK MITIGATIONS
DHS’s Chief Privacy Officer (CPO) has the discretion to order a Privacy
Compliance Review (PCR) of biometric programs to ensure information
is accessed and used per the PIA. Also, the CPO has the discretion to
develop a new privacy policy on facial recognition and biometrics at the
Department-level.
»» Automated Sanitization: New processes and products are under research
and development that may sanitize baggage and belongings while
being x-rayed. Further research could be conducted that may allow for
automating sanitization of high-touch/use areas (i.e. kiosks, bathrooms,
water fountains). 

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IMPLEMENTATION
CHALLENGES SPECIFIC TO
INTERNATIONAL TRAVEL
This guidance is to be used by airports and airlines that handle passengers
and crew traveling to, from, or within the United States and its territories and
possessions. International travel raises unique considerations to which airlines
and airports – not to mention governments – should pay close attention,
including communicating public health measures and travel restrictions in place
at a foreign destination and avoiding unfair restrictions on market access for
international transportation.
This guidance aligns with international recommended measures, which
the United States helped to develop at ICAO9, and uses the same modular,
risk-based approach as those measures. Notwithstanding the goal of global
coordination on measures, differences in virus containment strategies and
effectiveness may result in variations of risk mitigation measures internationally.
Accordingly:
»» Passengers and crew from certain foreign jurisdictions may require
additional processing before they are allowed to continue with onward
travel within or beyond the United States.
»» As U.S. entities implement health measures relating to international travel,
careful consideration should be given to potential unintended effects on
competition and market access distortions as they relate to U.S. obligations
under its various international air transport agreements and other relevant
international agreements relating to aviation.
»» Although the severity of the public health emergency will vary by
geographic region over time, it is important that public health measures
be implemented in a manner that is legally sustainable considering U.S.
obligations under international law. 
9 See ICAO’s Council Aviation Recovery Task Force (CART), available here. This guidance contains modules for airports and airlines. “Modules” for crew and cargo have already been developed by the
CDC and Federal Aviation Administration be and will updated as necessary, as Safety Alerts for Operators (SAFOs), available here, as well as exemptions to in-flight requirements. The Department of
Transportation’s Office of the General Counsel has developed guidance to regarding refunds for airline customers, available here.

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APPENDIX A: KEY PARTNERS
AND DECISION-MAKERS
In the United States, the following organizations are critical partners in
determining the set of mitigation measures that are necessary, feasible, and
sustainable to reduce public health risk and restore confidence. For international
recovery and consistency in the global air transportation system, foreign
governments, including Ministries of Health, Transport, and Foreign Affairs and
Civil Aviation Authorities, as well as International Organizations, including ICAO,
will be potential partners. To support innovative and creative solutions and
overall operational feasibility and execution, industry will be essential partners.

U.S. Federal Departments/Agencies:
Department of Health and Human Services (HHS), including the
Centers for Disease Control and Prevention (CDC).
»» CDC is the national public health agency that provides the technical
specifications for public health risk mitigations and recommended
guidance for commercial air travel passengers and crewmembers.

Department of Transportation (DOT), including the Federal Aviation
Administration (FAA), and the Office of the Secretary (OST).
»» DOT: The Secretary of Transportation has authorities related to air carrier
economic authority, enforcement of international air transport agreements,
and aviation consumer protection, including disability rights.
»» FAA is responsible for evaluating whether specific mitigations degrade
aviation safety, substantially disrupt or prevent commercial aircraft
operations or air traffic services, or impact FAA employees.

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APPENDIX A: KEY PARTNERS AND DECISION-MAKERS
Department of Homeland Security (DHS), including U.S. Customs
and Border Protection (CBP) and the Transportation Security
Administration (TSA).
»» DHS: The Secretary of Homeland Security is responsible for the security
and resiliency of the air transport system, other modes of transportation,
and administering the borders of the United States, including by confirming
the identity and risk associated with persons interacting with those
systems. The Secretary has authority to work with foreign governments to
share best practices, develop common approaches, and share information
with respect to these responsibilities. Through DHS Science and
Technology, DHS may test or develop technologies to achieve this mission,
which are deployed by DHS Components and Offices.
»» CBP is responsible for determining whether an air passenger is admissible
to the United States, including based on health-related grounds of
inadmissibility. CBP also collects information regarding persons seeking
admission to the U.S. both from the individual and from the air carriers
and analyzes that data to determine admissibility and security risk. CBP
must also evaluate whether specific mitigations affect their border control
operations and CBP employees.
»» TSA is responsible for evaluating entry of passengers into the secure
area of the airport and regulating the industry to protect the security of
aircraft and the air transport system. TSA must also determine if proposed
solutions disrupt security screening operations and ensure the safety of
TSA employees.

Department of State (DOS)
»» DOS is responsible for facilitating engagement with foreign governments,
particularly related to restart harmonization efforts (e.g., issuing passports/
consular services).

Department of Justice (DOJ)
»» DOJ, including the Disability Rights Section of the Civil Rights Division, is
responsible for the enforcement of relevant provisions of the Americans
with Disabilities Act.

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APPENDIX A: KEY PARTNERS AND DECISION-MAKERS
Executive Office of the President
»» EOP, including the National Security Council/Border and Transportation
Security Directorate, and National Economic Council coordinate
national policy.

The Department of Labor
»» DOL, including the Occupational Safety and Health Administration (OSHA),
has responsibilities for ensuring healthful working environments.

The U.S. Environmental Protection Agency
»» EPA is responsible for determining the requirements for safety of cleaning
chemicals and processes.

The Department of Commerce
»» DOC measures international visitation to the United States by residency
and citizenship, and the contribution of travel and tourism to the national
economy.

Additional U.S. Domestic Government Partners:
»» The traveling public.
»» State, local, tribal, and territorial Governments, including governors
and mayors.
»» National governmental associations, such as National Association of State
Aviation Officials and National Governors Association.
»» Private Sector/Industry Partners.
»» Airports, including airport operators, airport sponsors, and associations.
»» Airlines and associations.
»» Government, airline, and airport labor unions and organizations.
»» Technology companies and associations.
»» Scientific community, including laboratories and universities.
»» Destination management organizations.

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»» The travel trade (travel advisors/agents, tour operators, hospitality sector,
etc., including associations).
»» Brand USA.

International Partners:
»» Foreign Governments, including Ministries of Health, Transport, Home
Affairs, Foreign Affairs, and Tourism, and Civil Aviation Authorities.
»» International organizations, including the International Civil Aviation
Organization and U.N. World Tourism Organization. 

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Runway to Recovery
The United States Framework for Airlines and Airports
to Mitigate the Public Health Risks of Coronavirus
Guidance Jointly Issued by the U.S. Departments of Transportation, Homeland Security,
and Health and Human Services
July 2020

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