OMB Number: 0915-0366; Expiration date: XX/XX/202X
Entities Survey: Module 26
Number of questions: 19
Authorized Agents’ Experiences with Querying the NPDB
Q 26.1. Below we describe the two methods used to query the NPDB. Which of these two methods describes how you conduct queries on the NPDB? Select one option if you use only one of these options, or both if you use both.
Web-based querying: NPDB’s Integrated Querying and Reporting Service (IQRS) is a web-based service for querying and reporting by registered entities and authorized agents designated on behalf of registered entities.
QRXS: As an alternative to the IQRS, the NPDB offers an XML-based machine-to-machine interface called the Querying and Reporting XML Service (QRXS), which can be used by users who store and manage practitioner data within their own information or credentialing systems or submit a large number of queries or reports to the NPDB.
If they select IQRS, skip to Q 26.4. If they select QRXS, show all questions but skip Q 26.4. If they select both, they will not skip any question.
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Q 26.2. The QRXS client program provides feedback about successful and unsuccessful transactions. Which of the following issues have you encountered while querying the NPDB using the QRXS? Select all that apply.
Authentication failed; DBID, UserID, or Password are invalid, or the user account is inactive
Password expired for DBID and UserID
Error sending files to server, reattempt transfer
Inactive DBID
Maximum upload file size exceeded; reduce file size and reattempt transfer
All uploaded files are invalid
Unable to communicate with NPDB server, reattempt transfer
Database error on NPDB server, reattempt transfer
Other (please specify) __________________
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Q 26.3. What are the major hurdles that you have experienced when conducting batch queries on the NPDB system?
Text box
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Q 26.4. Please rate your level of agreement with the following statements concerning querying the NPDB. (Only one answer per row.)
Rating Scale
Completely Agree / Agree / Neither Agree or Disagree / Disagree / Completely Disagree
The first time that I queried the NPDB, I found it easy to do.
I feel confident that I can teach a fellow coworker how to query the NPDB.
I have difficulties in completing all of the tasks of querying the NPDB.
I usually have to ask for help when I query the NPDB.
I needed to learn a lot of things before I could get going with querying the NPDB.
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Q 26.5. Using the scale provided, please rate your experience regarding each of the following aspects of querying the NPDB.
Rating Scale
Extremely Easy / Easy / Neutral / Difficult / Extremely Difficult / Not Applicable
Finding the Website
Logging in (DBID, user ID, and password)
Navigating the Website
NPDB Updates to the Interface (e.g., changes in the interface features)
Collecting All of the Required Input for the Query
Managing a Practitioner (Subject) Database
Making Payments
Other (Please Explain) __________
Q 26.6. How does your organization obtain NPDB information about health care practitioner applicants?
One-Time Query
Continuous Query
Both of the above
Other (Please Explain) _______
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Q 26.7. About how many times in the last 3 years did you receive a response regarding a practitioner other than the one on whom you queried in the NPDB (e.g., a “mismatch”)? Select a number below. If you have never received such responses to your queries, select zero.
Select a number: ___ [drop down menu of 0 to 10, more than 10]
If the response is 0 (zero), skip the next question.
Q 26.8. The last time this happened, what action did you take? (Select all that apply.)
None
Inform the NPDB
Inform the entity for which the queries were performed
Obtained additional identification information and re-queried
Other (please explain) ____________
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Q 26.9. About how many times in the last 3 years did you receive a non-response to a query from the NPDB (e.g., you were expecting a report but there was no disclosure of any report)? Select a number below. If you have never received such responses to your queries, select zero.
Select a number: ___ [drop down menu of 0 to 10, more than 10]
If the response is 0 (zero), skip the next question.
Q 26.10. What does your organization do in the event of a non-response to a query (e.g., you were expecting a report but there was no disclosure of any report)? (Select all that apply.)
Nothing
Inform the NPDB
Inform the entity for which the queries were performed
Obtained additional identification information and re-query
Other (please explain) ____________
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Q 26.11. We are interested in learning about the average time it takes your organization to complete a one-time query. Please provide estimated time (in minutes) for the following aspects of the reporting process:
Minutes spent collecting information about the query ________
Minutes spent conducting the query on the NPDB system __________
Q 26.12. We are interested in learning about the average time it takes your organization to complete a continuous query. Please provide estimated time (in minutes) for the following aspects of the reporting process:
Minutes spent collecting information about the query ________
Minutes spent conducting the query on the NPDB system __________
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Q 26.13. Please rate your level of satisfaction with self-service reporting where the agents can receive information about their query history in the NPDB.
Rating Scale
Very Satisfied / Satisfied / Neither Satisfied Nor Dissatisfied / Dissatisfied / Very Dissatisfied
Q 26.14. What else would you like to see in the NPDB’s self-service reports for agents?
Textbox
Q 26.15. Please rate your level of satisfaction with the workflow where an agent can query the same practitioner for multiple clients in a single process on the NPDB.
Rating Scale
Very Satisfied / Satisfied / Neither Satisfied Nor Dissatisfied / Dissatisfied / Very Dissatisfied
Q 26.16. What else would you like to add in the NPDB’s workflow process for agents?
Textbox
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Q 26.17. When querying for a practitioner for multiple clients on the NPDB, how easy it is to reconcile billing across those clients?
Rating Scale
Extremely Easy / Easy / Neutral / Difficult / Extremely Difficult
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Q 26.18. Is there anything else that the NPDB can do to improve your experience of querying as an agent?
Textbox
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Q 26.19. If there is anything else about your query experience that you would like to share with us, please enter it here:
Textbox
Piping Logic:
Survey will be directed to Module 27 next.
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Microsoft User |
| File Modified | 0000-00-00 |
| File Created | 2021-02-15 |