14 Organizations - Query experiences

14 Organizations - Query experiences.docx

Survey of Eligible Users of the National Practitioner Databank

14 Organizations - Query experiences

OMB: 0915-0366

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OMB Number: 0915-0366; Expiration date: XX/XX/202X


Self-Queriers Survey: Module 14

Number of questions: 14


Experiences of Self-Querying the NPDB




Q 14.1. Which of the following links did you use to access the self-query interface on the NPDB?


The link on the NPDB webpage

The link on a non-NPDB webpage

Other (please specify) _______________


Q 14.2. Please rate your organization’s level of overall satisfaction with self-query.


Very Satisfied

Satisfied

Neither Satisfied Nor Dissatisfied

Dissatisfied

Very Dissatisfied


Survey Page Break


Q 14.3. How many times has your organization performed a self-query in the last 5 years?


1

2

3

4

5 or more


Q 14.4. What was the purpose of your organization’s self-query? (Please select all that apply.)


To provide to an Insurance Agency for Medical Liability Insurance

To provide to a State Agency

To provide to a Federal Agency

My organization was notified of being the subject of an NPDB report

My organization wanted to verify if it was the subject of an NPDB report

Other (Please Explain) _________


Q 14.5. If your organization has requested a response to be mailed, were there any difficulties?


Yes

No If no, go to Q 14.7.

Unknown

Other (Please Explain) __________


Survey Page Break


Q 14.6. Please explain the difficulties that your organization experienced.

Text box


Q 14.7. Has your organization ever left the process of a self-query unfinished?


Yes If yes, go to Q 14.8, otherwise skip to Q 14.9.

No

Unknown

Other (Please Explain) __________


Survey Page Break


Q 14.8. What were the reasons for your organization for not finishing self-query? (Please select all that apply.)


A Notary was required, which I did not have access to at the time.

The overall self-query process was too hard.

I changed my mind about querying in the middle of the process.

I do not know.

Other reason (please explain) _________________


Survey Page Break


Q 14.9. Please rate your organization’s level of satisfaction with NPDB’s Notary identity verification method for completing a self-query?


Very Satisfied

Satisfied

Neither Satisfied Nor Dissatisfied

Dissatisfied

Very Dissatisfied


Survey Page Break


Q 14.10. Using the scale provided, please rate your organization’s agreement with each of the following statements regarding the NPDB’s Notary identity verification method.


The NPDB’s identity verification method is secure.

The NPDB’s identity verification method is easy to use.

The NPDB’s identity verification method is convenient.


Completely Agree

Agree

Neither Agree Nor Disagree

Disagree

Completely Disagree


Survey Page Break


Q 14.11. The self-query information that my organization received from the NPDB is accurate and complete.


Completely Agree

Agree

Neither Agree Nor Disagree

Disagree

Completely Disagree


Q 14.12. My organization received a response to the self-query in a timely manner.


Completely Agree

Agree

Neither Agree Nor Disagree

Disagree

Completely Disagree


Survey Page Break


Q 14.13. How would your organization rate the cost of the NPDB self-query?


Very Expensive

Expensive

Fair Cost

Inexpensive

Very Inexpensive


Survey Page Break


Q 14.14. Please share any comments regarding your experiences with self-querying the NPDB.

Text box


Piping logic:


Survey will be directed to Module 15.


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