CHEAR Client Satisfaction survey fast track

NIEHS CHEAR Client Satisfaction Survey Fast Track Template 2015.doc

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIH)

CHEAR Client Satisfaction survey fast track

OMB: 0925-0648

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Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB#: 0925-0648 Exp., date: 03/2018)


T ITLE OF INFORMATION COLLECTION:

Children’s Health Exposure Assessment Resource (CHEAR) Client Satisfaction Survey


PURPOSE:


CHEAR is an NIH funded consortium whose purpose it is to provide environmental exposure analysis services to other researchers. The CHEAR Client Satisfaction Survey will collect information from researchers who have used the CHEAR data analysis service to assess the quality of the services we have provided and to identify opportunities for improving the program/service.




DESCRIPTION OF RESPONDENTS:


The survey respondents will be researchers who have submitted Requests for (CHEAR) Services to the CHEAR program. These researchers will have received various consulting and data analysis services.





TYPE OF COLLECTION: (Check one)


[ ] Customer Comment Card/Complaint Form [X] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________


CERTIFICATION:


I certify the following to be true:

  1. The collection is voluntary.

  2. The collection is low-burden for respondents and low-cost for the Federal Government.

  3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

  4. The results are not intended to be disseminated to the public.

  5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

  6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.


Name:___Kristianna Pettibone___


To assist review, please provide answers to the following question:


Personally Identifiable Information:

  1. Is personally identifiable information (PII) collected? [X] Yes [ ] No

  2. If Yes, is the information that will be collected included in records that are subject to the Privacy Act of 1974? [X] Yes [ ] No

  3. If Applicable, has a System or Records Notice been published? [X] Yes [ ] No


Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X] No



ESTIMATED BURDEN HOURS and COSTS


Category of Respondent

No. of Respondents

No. of Responses per Respondent

Time per

Response

(in hours)

Total Burden

Hours

Clients (Researchers)

75

1

15/60

19

Totals


75


19



Category of Respondent


Total Burden

Hours

Hourly Wage Rate*

Total Burden Cost

Clients (Researchers)

19

$37.74

$717.06





Totals

19

$37.74

$717.06


*Cite source per bls.gov if applicable http://www.bls.gov/oco/ocos066.htm


FEDERAL COST: The estimated annual cost to the Federal government is $2,200.


Staff


Grade/Step

Salary

% of Effort

Fringe (if applicable)

Total Cost to Gov’t

Federal Oversight






Health Scientist Administrator

14/5

$110,00

2%


$2,200













Contractor Cost












Travel






Other Cost












Total





$2,200




If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:


The selection of your targeted respondents

  1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [X ] Yes [] No


If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?


We have a list of clients that have submitted requests for service through the CHEAR program. We will send the survey to all clients (approximately 75 per year), so we do not have a sampling plan.


Administration of the Instrument

  1. How will you collect the information? (Check all that apply)

[ ] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ X ] Other, Explain – we will email fillable PDF versions of the survey to clients and they will email them back.


  1. Will interviewers or facilitators be used? [ ] Yes [X] No

Please make sure that all instruments, instructions, and scripts are submitted with the request.

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File Typeapplication/msword
File TitleGeneric Clearance Submission Template
SubjectGeneric Clearance Submission Template
AuthorOD/USER
Last Modified BySYSTEM
File Modified2018-02-14
File Created2018-02-14

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