CAHPS for MIPS CATI Script Crosswalk

Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Survey for the Merit-Based Incentive Payment System (MIPS) Survey
Instructions and CATI Script
CY 2019 Final versus CY 2021 Final
Burden impact: The changes to this CAHPS for MIPS survey reflect policies in the CY2021
Physician Fee Schedule (PFS) Final Rule for the Quality Payment Program (QPP) and result in
an estimated increase of 0.2 minutes per beneficiary to complete the one additional question
added to the survey.
*****
Change #1
Location:
Item Q4 Intro
Reason for change:
Instruct patients to include telehealth visits due to the increasing use of telehealth during
the public health emergency.
2019 CATI script:
These next questions ask about your own health care. Do not include care you got when
you stayed overnight in a hospital. Do not include the times you went for dental care
visits
2021 CATI script:
These next questions ask about your own health care during visits that were in-person,
by phone or by video call. Do not include care you got when you stayed overnight in a
hospital. Do not include the times you went for dental care visits.
*****
Change #2
Location:
Item Q4
Reason for change:
Instruct patients to include telehealth visits due to the increasing use of telehealth during
the public health emergency.
2019 CATI script: N/A
2021 CATI script: (IF NEEDED: “Please include all your care from [PROVIDER NAME] in the
last six months, whether in-person, by video, or by phone, as you answer these questions.”)
*****
Change #3
Location:
Item Q22
Reason for change:
Instruct patients to include telehealth visits due to the increasing use of telehealth during
the public health emergency.
2019 CATI script: N/A

2021 CATI script: (IF NEEDED: “Please include all your care from [PROVIDER NAME] in the
last six months, whether in-person, by video, or by phone, as you answer these questions.”)
*****
Change #4
Location:
Item Q26
Reason for change:
Instruct patients to include telehealth visits due to the increasing use of telehealth during
the public health emergency.
2019 CATI script: N/A
2021 CATI script: (IF NEEDED: “Please include all your care from specialists in the last six
months, whether in-person, by video, or by phone, as you answer these questions.”)
*****
Change #5
Location:
Item Q36
Reason for change:
Instruct patients to include telehealth visits due to the increasing use of telehealth during
the public health emergency.
2019 CATI script: N/A
2021 CATI script: (IF NEEDED: “Please include all your care from doctors or other health
providers in the last 12 months, whether in-person, by video, or by phone, as you answer these
questions.”)
*****
Change #6
Location:
Item Q40a
Reason for change:
New survey item added to capture information on use of telehealth compared to inperson visits.
2019 CATI script: N/A
2021 CATI script: In the last 6 months, were any of your visits for your own health care inperson? (READ ANSWER CHOICES ONLY IF NEEDED)
1
YES
2
NO
98
99
M
[MISSING]
*****

Change #7
Location:
Item Q40b
Reason for change:
New survey item added to capture information on use of telehealth compared to inperson visits.
2019 CATI script: N/A
2021 CATI script: In the last 6 months, were any of your visits for your own health care by
phone? (READ ANSWER CHOICES ONLY IF NEEDED)
1
YES
2
NO
98
99
M
[MISSING]
*****
Change #8
Location: Item Q40c

Reason for change:

New survey item added to capture information on use of telehealth compared to inperson visits.
2019 CATI script: N/A
2021 CATI script: In the last 6 months, were any of your visits for your own health care by
video call? (READ ANSWER CHOICES ONLY IF NEEDED)
1
YES
2
NO
98
99
M
[MISSING]