NLM 2021 Primo VE Service Feedback Survey

NLM Fast Track ICR _2021 Primo VE Service Feedback Survey.docx

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIH)

NLM 2021 Primo VE Service Feedback Survey

OMB: 0925-0648

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Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB#: 0925-0648 Exp. Date: 05/31/2021)


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TITLE OF INFORMATION COLLECTION: NLM 2021 Primo VE Service Feedback Survey


PURPOSE:

The goal of this National Library of Medicine (NLM) survey is to collect qualitative customer service delivery feedback from users of the web-based Primo VE service system. The Primo VE discovery service that is replacing the current LocatorPlus library catalog. User feedback provided in the survey will help NLM fine tune the system and help prioritize any enhancements or changes needed to the system for the library user community.


DESCRIPTION OF RESPONDENTS:

Survey participants will primarily be Librarians who use the new Primo VE discovery service.


TYPE OF COLLECTION: (Check one)

[ ] Customer Comment Card/Complaint Form [X] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________


CERTIFICATION:

I certify the following to be true:

  1. The collection is voluntary.

  2. The collection is low-burden for respondents and low-cost for the Federal Government.

  3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

  4. The results are not intended to be disseminated to the public.

  5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

  6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.


Name: Jennifer Diffin


To assist review, please provide answers to the following question:


Personally Identifiable Information:

  1. Is personally identifiable information (PII) collected? [ ] Yes [X] No

  2. If Yes, is the information that will be collected included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

  3. If Applicable, has a System or Records Notice been published? [ ] Yes [ ] No


Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X] No





ESTIMATED BURDEN HOURS and COSTS


Category of Respondent

No. of Respondents

No. of Responses per Respondent

Time per

Response

(in hours)

Total Burden

Hours

Private Sector

(Librarians)

100

1

5/60

8






Totals

100

100


8



Category of Respondent


Total Burden

Hours

Wage Rate*

Total Burden Cost

Private Sector

(Librarians)

8     

$29.24

$233.92





Totals

      8


$233.92

* from BLS Occupational Outlook Handbook 2021 (http://www.bls.gov/ooh/education-training-and-library/librarians.htm)


FEDERAL COST: The estimated annual cost to the Federal government is: $11,028.40


Staff


Grade/Step

Salary

% of Effort

Fringe (if applicable)

Total Cost to Gov’t

Federal Oversight






Project manager

14/6

$142,950

3%


$4,288.50

Project team member 1

13/10

$134,798

5%


$6,739.90







Contractor Cost





N/A







Travel





N/A

Other Cost





N/A

Total





$11,028.40

*the Salary in table above is cited from:

https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/salary-tables/pdf/2021/DCB.pdf




If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:


The selection of your targeted respondents

  1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [ ] Yes [X] No


If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?


The survey will also be available to Librarians via a link on the NLM Primo VE service website.


Administration of the Instrument

  1. How will you collect the information? (Check all that apply)

[X ] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain


  1. Will interviewers or facilitators be used? [ ] Yes [X] No



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File TitleGeneric Clearance Submission Template
SubjectGeneric Clearance Submission Template
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