Fast track 2020 NLM PRS Tutorial Survey

NLM Fast Track ICR_2020 PRS Tutorials Survey.docx

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIH)

Fast track 2020 NLM PRS Tutorial Survey

OMB: 0925-0648

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Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB#: 0925-0648 Exp. Date: 05/31/2021)

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TITLE OF INFORMATION COLLECTION: 2020 NLM PRS Tutorials Feedback Survey


PURPOSE:

The goal of this National Library of Medicine (NLM) survey is to collect qualitative feedback from users of the ClinicalTrials.gov Protocol Registration and Results System (PRS) on their experience using the PRS Guided Tutorials. The survey consists of a short list of questions about how they rate the usability, utility, and satisfaction of the tutorials. The information from this survey will be used to improve the information and user experience of the PRS Guided Tutorials.


DESCRIPTION OF RESPONDENTS:

Respondents will be individuals who voluntarily choose to participate in the survey. The survey will be accessible through a link on the ClinicalTrials.gov PRS Guided Tutorials webpage.


TYPE OF COLLECTION: (Check one)


[ ] Customer Comment Card/Complaint Form [X] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________


CERTIFICATION:


I certify the following to be true:

  1. The collection is voluntary.

  2. The collection is low-burden for respondents and low-cost for the Federal Government.

  3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

  4. The results are not intended to be disseminated to the public.

  5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

  6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.


Name: Anna Fine, PharmD_______________________________________________


To assist review, please provide answers to the following question:


Personally Identifiable Information:

  1. Is personally identifiable information (PII) collected? [ ] Yes [X] No

  2. If Yes, will any information that is collected be included in records that are subject to the Privacy Act of 1974? [ ] Yes [X] No

  3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No N/A




Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X] No


ESTIMATED BURDEN HOURS and COSTS


Category of Respondent

No. of Respondents

No. of Responses per Respondent

Time per

Response

(in hours)

Total Burden

Hours

Individuals or Households

3550

1

4/60

237






Totals

3550


237



Category of Respondent


Total Burden

Hours

Wage Rate*

Total Burden Cost

Individuals or Households

237

$25.72

$6095.64




Totals

237

$6095.64


*The General Public wage rate was obtained from https://www.bls.gov/oes/2019/may/oes_nat.htm#00-0000


FEDERAL COST: The estimated annual cost to the Federal government is: $1060.85


Staff


Grade/Step

Salary**

% of Effort

Fringe (if applicable)

Total Cost to Gov’t

Federal Oversight






Customer Outreach Service Specialist

GS 13-2

$106,085

1%


$1060.85

Contractor Cost





N/A







Travel





N/A

Other Cost





N/A







Total





$1060.85


**The Salary in table above is cited from https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/salary-tables/20Tables/html/DCB.aspx



If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:


The selection of your targeted respondents

  1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [ ] Yes [X] No


If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?


The survey will be publicly accessible through a link on the ClinicalTrials.gov PRS Guided Tutorials webpage.


Administration of the Instrument

  1. How will you collect the information? (Check all that apply)

[X] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

  1. Will interviewers or facilitators be used? [ ] Yes [X] No

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File TitleFast Track PRA Submission Short Form
AuthorOMB
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File Created2021-05-03

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