2020 NCBI ClinicalTrials.gov Website Usability

NLM Fast Track ICR _2020 NCBI ClinicalTrials.gov Website Usability Survey.docx

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIH)

2020 NCBI ClinicalTrials.gov Website Usability

OMB: 0925-0648

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Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB#: 0925-0648 Exp. Date: 05/31/2021)

Shape1 TITLE OF INFORMATION COLLECTION: 2020 NCBI ClinicalTrials.gov Website Usability Survey


PURPOSE:

The purpose this National Library of Medicine (NLM) customer usability testing is to obtain qualitative feedback to better understand people’s needs and preferences for how the information is displayed on the National Center for Biotechnology Information (NCBI) ClinicalTrials.gov website. The survey will collect users’ experience and expectations around where to find information on the clinical trials website and how the information is organized. The results of this survey will allow us to better understand how users expect to see information related to clinical trials.


DESCRIPTION OF RESPONDENTS:

The respondents will be public users of the ClinicalTrial.gov website resources who are seeking information on clinical trials that have been conducted and how to participate in clinical trials.


TYPE OF COLLECTION: (Check one)


[ ] Customer Comment Card/Complaint Form [ ] Customer Satisfaction Survey

[X] Usability Testing (e.g., Website or Software) [ ] Small Discussion Group

[ ] Focus Group [ ] Other:


CERTIFICATION:


I certify the following to be true:

  1. The collection is voluntary.

  2. The collection is low-burden for respondents and low-cost for the Federal Government.

  3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

  4. The results are not intended to be disseminated to the public.

  5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

  6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.


Name: Anna Fine


To assist review, please provide answers to the following question:


Personally Identifiable Information:

  1. Is personally identifiable information (PII) collected? [ ] Yes [X] No

  2. If Yes, is the information that will be collected included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

  3. If Applicable, has a System or Records Notice been published? [ ] Yes [ ] No


Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X] No


ESTIMATED BURDEN HOURS and COSTS


Category of Respondent

No. of Respondents

No. of Responses per Respondent

Time per

Response

(in hours)

Total Burden

Hours

Individual or Households


50

1

1

50

Totals

50


50


COST TO RESPONDENT


Category of Respondent


Total Burden

Hours

Wage Rate*

Total Burden Cost

Individuals or Households


50

$25.72

$1,286.00

Totals


$1,286.00

* BLS May 2019 National Occupational Employment and Wage Estimates, United States

https://www.bls.gov/oes/current/oes_nat.htm#00-0000


FEDERAL COST: The estimated annual cost to the Federal government is $8,398.00


Staff


Grade/Step

Salary

% of Effort

Fringe (if applicable)

Total Cost to Gov’t

Federal Oversight






Staff Scientist

T42

$142,000

1%


$1,420.00













Contractor Cost






Moderator/Facilitator


$86,000

4.8%


$4,128.00

Note-taker


$50,000

5.7 %


$2,850.00













Total





$8,398.00

* Cited from https://ohr.od.nih.gov/intrahr/Documents/title42/NIH_TITLE_42_PAY_MODEL_RANGES.pdf





If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:


The selection of your targeted respondents

  1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [ ] Yes [X] No


If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?


Respondents will be users of the ClinicalTrials.gov website who click on the provided survey link and dial in via their home internet network to participate in the online usability testing and virtual call.


Administration of the Instrument

  1. How will you collect the information? (Check all that apply)

[X] Web-based or other forms of Social Media, (Virtual meeting)

[X] Telephone

[ ] In-person

[ ] Mail

[ ] Other


  1. Will interviewers or facilitators be used? [X] Yes [ ] No



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SubjectGeneric Clearance Submission Template
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