24 Cfr 214.307

§ 214.305

24 CFR Ch. II (4–1–10 Edition)

partners. The disclosure must clearly
state that the client is not obligated to
receive any other services offered by
the organization or its exclusive partners. Furthermore, the agency must
provide information on alternative
services, programs, and products.
(h) Staff and supervision. The agency
must employ staff trained in housing
counseling, and at least half the counselors must have at least 6 months of
experience in the job they will perform
in the agency’s Housing Counseling
program. Supervisors of the housing
counselors must periodically monitor
the work of the housing counselors by
reviewing client files with the housing
counselor to determine the adequacy
and effectiveness of the housing counseling. The agency must document
these monitoring activities and make
the documentation available to HUD
upon request.
(i) Funding. The agency must maintain a level of funds that enables it to
provide housing counseling to at least
the required workload of clients every
year, whether or not the agency receives HUD funding.

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§ 214.305

Agency profile changes.

Participating agencies must notify
HUD within 15 days when any of the
following occurs:
(a) The agency loses or changes its
tax-exempt, nonprofit status.
(b) The agency no longer complies
with local and state requirements.
(c) Changes occur in any of the items
below:
(1) Address(es) of the agency’s main
office and the address(es) of its
branches and affiliates;
(2) Staff personnel responsible for the
Housing Counseling program, such as
the housing counselors and management staff;
(3) Telephone numbers of the main
office, affiliates, and branches; or
(4) Any other aspect of the agency’s
purpose or functions that may impair
its ability to comply with these regulations or the applicable grant agreement (e.g., lack of qualified housing
counselors).

§ 214.307

Performance review.

(a) HUD may conduct periodic on-site
or desk performance reviews of all participating agencies.
(b) The performance review will consist of a review of the participating
agency’s compliance with all program
requirements,
including
applicable
civil rights requirements, and the
agency’s level of success in delivering
counseling services.
§ 214.309 Reapproval and disapproval
based on performance review.
Based on the performance review,
HUD may determine whether to renew
the approval unconditionally or conditionally, temporarily change status to
inactive, or terminate approval or participation of the agency.
(a) Unconditional Reapproval. If the
agency is in full compliance with the
performance criteria of this part, HUD
may reapprove the agency unconditionally for up to 3 years.
(b) Conditional Reapproval. If the
agency fails to meet the performance
criteria, but the failure does not seriously impair the agency’s counseling
capability as required in this part,
HUD may extend the agency’s approval
or participation for up to 120 calendar
days.
(c) Inactive status. HUD may temporarily change an agency’s status to inactive, as provided in § 214.200.
(d) Follow-up Review. HUD may conduct a follow-up review to determine if
the deficiencies have been corrected.
(e) Termination of HUD Approval.
When HUD determines that the agency’s program deficiencies seriously impair the agency’s ability to comply
with this part, HUD may terminate approval or participation of the agency
immediately.
(f) Appeal. If HUD does not reinstate
the approval, or terminates participation, the agency may file an appeal, as
prescribed under § 214.205.
§ 214.311

Funding.

(a) HUD funding. HUD approval or
program participation does not guarantee funding from HUD. Funding for
the Housing Counseling program depends on appropriations from Congress
and are awarded competitively under

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