Request for Technical Support - Help Request Form

ICR 202104-3060-002

OMB: 3060-1042

Federal Form Document

Forms and Documents
Justification for No Material/Nonsubstantive Change
Supporting Statement A
ICR Details
3060-1042 202104-3060-002
Received in OIRA 201902-3060-008
Request for Technical Support - Help Request Form
No material or nonsubstantive change to a currently approved collection   No
Regular 04/06/2021
  Requested Previously Approved
04/30/2022 04/30/2022
36,300 36,300
5,082 5,082
609,840 609,840

This information collection will be used by the public for submitting electronic support requests in using Wireless Telecommunications Bureau (WTB) processes and computer applications. This includes issues, problems, and questions about using software used for licensing, applying for licenses, participate in Auctions for spectrum, and maintaining license information. This form will be submitted in lieu of free form email requests for support and will facilitate expedited processing of these requests by staff, resulting in a faster turn around for responses and correct answers. The Commission is seeking Office of Management and Budget (OMB) approval to revise this collection to include five additional data elements, FCC Registration Number, Call Sign, Antenna Registration Number, Facility ID and File Number. Today customers are asked to include this information as part of their narrative description and often neglect to include all the necessary information to process their request. This results in customer services representatives needing to contact the customers to obtain the additional details, which slows down case resolution. We do not anticipate these changes will impact the customer burden, since they will only need to include the information applicable to their request, and it was previous requested as part of the description field. The FCC is requesting three-year approval for this revised collection. Please see the non-substantive change request justification for the reason behind this change request to the Office of Management and Budget for review and approval.


Not associated with rulemaking

  83 FR 56842 11/14/2018
84 FR 2499 02/07/2019

IC Title Form No. Form Name
Request for Technical Support - Help Request Form
Request for Technical Support - Help Request Form

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 36,300 36,300 0 0 0 0
Annual Time Burden (Hours) 5,082 5,082 0 0 0 0
Annual Cost Burden (Dollars) 609,840 609,840 0 0 0 0

Dorothy Stifflemire 202 418-7349


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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