Fast Track Submission Form - ORR Refugee Program T/TA Feedback

Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB Control Number: 0970-0401)

TITLE OF INFORMATION COLLECTION: Office of Refugee Resettlement (ORR) Refugee Programs Training and Technical Assistance Evaluation

PURPOSE: Through this information collection, the Administration of Children and Families (ACF) Office of Refugee Resettlement (ORR) will collect feedback from grantees and sub-grantees on training and technical assistance (T & TA), received through events such as webinars and grantee meetings, to inform the development of future T&TA. It is critical to assess grantees’ satisfaction with the T & TA offered and to identify any gaps or unmet needs to be addressed in the future. The information collected will help ensure that future T&TA are effective and efficient and that content is appropriately tailored to grantees’ needs.

DESCRIPTION OF RESPONDENTS: Participants will include grantee and sub-grantee staff who attend an ACF/ORR/Refugee Programs event.

TYPE OF COLLECTION: (Check one)

[ ] Customer Comment Card/Complaint Form [X ] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________

CERTIFICATION:

I certify the following to be true:

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The results are not intended to be disseminated to the public.

5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.

Name: Xiayun Tan, Social Science Research Analyst, Office of Refugee Resettlement

To assist review, please provide answers to the following question:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [ ] Yes [X ] No

2. If Yes, will any information that is collected be included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X ] No

BURDEN HOURS Each participant is expected to take 10 minutes to fill out the survey. Participants are expected to respond to the survey approximately 1 to 4 times each year, depending on the annual frequency of training and technical assistance (T & TA) events.

Category of Respondent	No. of Respondents	Average Participation Time	Average number of responses	Annual Burden
State governments	95	10 minutes	3.53	3,350 minutes (55 hours, 50 minutes)
Private sector	225	10 minutes	1.70	3,800 minutes (63 hours, 20 minutes)
ORR Refugee Programs Totals:				7,150 minutes (119 hours, 10 minutes)

FEDERAL COST: An initial federal cost of $143.31 was spent on the development of the survey (3 hours by GS-13 federal employees). The estimated annual cost to the federal government is no more than $1003.17. This is based on the approximately 21 hours total spent on the review of results and data analysis for these surveys by GS-13s who make approximately $47.77 per hour.

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [ X] Yes [ ] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?

Only individuals who have attended an ORR Refugee Programs webinar, training, or event will receive the survey. These will be grantee and sub-grantee staff: generally state employees, employees of private non-profit agencies designated by ORR to administer a state’s Refugee Resettlement Program, staff of private non-profit agencies who administer discretionary grants, and, occasionally, employees of sub-grantee service providers.

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[ x ] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

2. Will interviewers or facilitators be used? [ ] Yes [x ] No

Please make sure that all instruments, instructions, and scripts are submitted with the request.

Instructions for completing Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback”

TITLE OF INFORMATION COLLECTION: Provide the name of the collection that is the subject of the request. (e.g. Comment card for soliciting feedback on xxxx)

PURPOSE: Provide a brief description of the purpose of this collection and how it will be used. If this is part of a larger study or effort, please include this in your explanation.

DESCRIPTION OF RESPONDENTS: Provide a brief description of the targeted group or groups for this collection of information. These groups must have experience with the program.

TYPE OF COLLECTION: Check one box. If you are requesting approval of other instruments under the generic, you must complete a form for each instrument.

CERTIFICATION: Please read the certification carefully. If you incorrectly certify, the collection will be returned as improperly submitted or it will be disapproved.

Personally Identifiable Information: Provide answers to the questions. Note: Agencies should only collect PII to the extent necessary, and they should only retain PII for the period of time that is necessary to achieve a specific objective.

Gifts or Payments: If you answer yes to the question, please describe the incentive and provide a justification for the amount.

BURDEN HOURS:

Category of Respondents: Identify who you expect the respondents to be in terms of the following categories: (1) Individuals or Households;(2) Private Sector; (3) State, local, or tribal governments; or (4) Federal Government. Only one type of respondent can be selected per row.

No. of Respondents: Provide an estimate of the Number of respondents.

Participation Time: Provide an estimate of the amount of time required for a respondent to participate (e.g. fill out a survey or participate in a focus group)

Burden: Provide the Annual burden hours: Multiply the Number of responses and the participation time and divide by 60.

FEDERAL COST: Provide an estimate of the annual cost to the Federal government.

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents. Please provide a description of how you plan to identify your potential group of respondents and how you will select them. If the answer is yes, to the first question, you may provide the sampling plan in an attachment.

Administration of the Instrument: Identify how the information will be collected. More than one box may be checked. Indicate whether there will be interviewers (e.g. for surveys) or facilitators (e.g., for focus groups) used.

Submit all instruments, instructions, and scripts are submitted with the request.

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