Published 60 Day Notice - 85 FR 12010 - February 28, 2020

12010

Federal Register / Vol. 85, No. 40 / Friday, February 28, 2020 / Notices

The website will contain instructions
for searching for guidance documents.
The website will contain all
Departmental, bureau, service, or office
guidance documents. Each guidance
document that DOI publishes on its
guidance website will include the
following information:
A concise name for the guidance
document.
The date on which the guidance
document was issued.
The date on which the guidance
document was posted to the website.
An agency unique identifier.
A hyperlink to the guidance
document.
The general topic addressed by the
guidance document.
One or two sentences summarizing
the guidance document’s content.
In addition to the information
associated with each guidance
document, the website will include a
clearly visible note stating that: (1)
Guidance documents lack the force and
effect of law, unless expressly
authorized by statute or incorporated
into a contract; and (2) the DOI and its
component bureaus and offices may not
cite, use, or rely on any guidance that
is not posted on the website existing
under the E.O., except to establish
historical facts.
Next Steps
E.O. 13891 also requires agencies to
finalize new or amend existing
regulations that set forth a process for
issuing guidance documents, which DOI
is currently preparing.
Authority
DOI publishes this notice in
accordance with E.O. 13891 and the
Administrative Procedure Act, codified
in sections of chapters 5 and 7 of title
5, United States Code, that govern
procedures for agency rulemaking and
adjudication and provides for judicial
review of final agency actions.
Richard T. Cardinale,
Director, Office of the Executive Secretariat
and Regulatory Affairs, U.S. Department of
the Interior.
jbell on DSKJLSW7X2PROD with NOTICES

[FR Doc. 2020–04097 Filed 2–27–20; 8:45 am]
BILLING CODE 4334–63–P

DEPARTMENT OF THE INTERIOR
[201D0102DM, DS6CS00000,
DLSN00000.000000, DX6CS25]; OMB
Control No. 1090–NEW]

Agency Information Collection
Activities; Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation)
Department of the Interior.
Notice; request for comment.

AGENCY:
ACTION:

The Department of the
Interior (DOI), as part of its continuing
effort to reduce paperwork and
respondent burden, is announcing an
opportunity for public comment on a
new proposed collection of information
by the Agency. Under the Paperwork
Reduction Act of 1995 (PRA), Federal
Agencies are required to publish notice
in the Federal Register concerning each
proposed collection of information, and
to allow 60 days for public comment in
response to the notice. This notice
solicits comments on a new collection
proposed by the Agency.
DATES: Submit comments on or before:
April 28, 2020.
ADDRESSES: Submit comments
identified by Information Collection
1090–XXXX, Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation), by any of
the following methods:
• Federal eRulemaking portal:
https://www.regulations.gov. Follow the
instructions for submitting comments.
Comments submitted electronically,
including attachments to https://
www.regulations.gov, will be posted to
the docket unchanged.
• Mail: Jeffrey Parrillo, Departmental
Information Collection Clearance
Officer, 1849 C Street NW, Washington,
DC 20240; or by email to Jeffrey_
[email protected]. Please reference
OMB Control Number 1090–NEW A–11
Section 280 Improving Customer
Experience in the subject line of your
comments.
Instructions: Please submit comments
only and cite Information Collection
1090–XXXX, Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation), in all
correspondence related to this
collection. To confirm receipt of your
comment(s), please check
regulations.gov, approximately two-tothree business days after submission to
verify posting (except allow 30 days for
posting of comments submitted by
mail).
SUMMARY:

FOR FURTHER INFORMATION CONTACT:

Requests for additional information
should be directed to Amira Boland,

VerDate Sep<11>2014

17:27 Feb 27, 2020

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Office of Government-wide Policy, 1800
F St. NW, Washington, DC 20405; or via
email to [email protected]; or by
telephone at 202–395–5222.
SUPPLEMENTARY INFORMATION:
A. Purpose
Under the PRA, (44 U.S.C. 3501–
3520) Federal Agencies must obtain
approval from the Office of Management
and Budget (OMB) for each collection of
information they conduct or sponsor.
‘‘Collection of information’’ is defined
in 44 U.S.C. 3502(3) and 5 CFR
1320.3(c) and includes Agency requests
or requirements that members of the
public submit reports, keep records, or
provide information to a third party.
Section 3506(c)(2)(A) of the PRA
requires Federal Agencies to provide a
60-day notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of an existing collection of
information, before submitting the
collection to OMB for approval. To
comply with this requirement, GSA is
publishing notice of the proposed
collection of information set forth in
this document.
Whether seeking a loan, Social
Security benefits, veterans benefits, or
other services provided by the Federal
Government, individuals and businesses
expect Government customer services to
be efficient and intuitive, just like
services from leading private-sector
organizations. Yet the 2016 American
Consumer Satisfaction Index and the
2017 Forrester Federal Customer
Experience Index show that, on average,
Government services lag nine
percentage points behind the private
sector.
A modern, streamlined and
responsive customer experience means:
Raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership. To support this,
OMB Circular A–11 Section 280
established government-wide standards
for mature customer experience
organizations in government and
measurement. To enable Federal
programs to deliver the experience
taxpayers deserve, they must undertake
three general categories of activities:
Conduct ongoing customer research,
gather and share customer feedback, and
test services and digital products.

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Federal Register / Vol. 85, No. 40 / Friday, February 28, 2020 / Notices
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
including but not limited to electronic
or social media, direct or indirect
observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. The Department of the Interior
will limit its inquiries to data
collections that solicit strictly voluntary
opinions or responses. Steps will be
taken to ensure anonymity of
respondents in each activity covered by
this request.
The results of the data collected will
be used to improve the delivery of
Federal services and programs. It will
include the creation of personas,
customer journey maps, and reports and
summaries of customer feedback data
and user insights. It will also provide
government-wide data on customer
experience that can be displayed on
performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
Method of Collection
DOI will collect this information by
electronic means when possible, as well
as by mail, fax, telephone, technical
discussions, and in-person interviews.
The Department of the Interior may also
utilize observational techniques to
collect this information.

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Data
Form Number(s): None.
Type of Review: New.

17:27 Feb 27, 2020

C. Public Comments
DOI invites comments on: (a) Whether
the proposed collection of information
is necessary for the proper performance
of the functions of the agency, including
whether the information will have
practical utility; (b) the accuracy of the
agency’s estimate of the burden
(including hours and cost) of the
proposed collection of information; (c)
ways to enhance the quality, utility, and
clarity of the information to be
collected; and (d) ways to minimize the
burden of the collection of information
on respondents, including through the
use of automated collection techniques
or other forms of information
technology. Comments submitted in
response to this notice will be
summarized and/or included in the
request for OMB approval of this
information collection; they also will
become a matter of public record.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.).
Jeffrey Parrillo,
Departmental Information Collection
Clearance Officer.
[FR Doc. 2020–04040 Filed 2–27–20; 8:45 am]
BILLING CODE 4334–63–P

DEPARTMENT OF THE INTERIOR
Bureau of Land Management

B. Annual Reporting Burden
Affected Public: Collections will be
targeted to the solicitation of opinions
from respondents who have experience
with the program or may have
experience with the program in the near
future. For the purposes of this request,
‘‘customers’’ are individuals,
businesses, and organizations that
interact with a Federal Government
agency or program, either directly or via
a Federal contractor. This could include
individuals or households; businesses
or other for-profit organizations; not-forprofit institutions; State, local or tribal
governments; Federal government; and
Universities.
Estimated Number of Respondents:
146,118.
Estimated Time per Response: Varied,
dependent upon the data collection
method used. The possible response
time to complete a questionnaire or
survey may be 3 minutes or up to 2
hours to participate in an interview.

VerDate Sep<11>2014

Estimated Total Annual Burden
Hours: 69,365.
Estimated Total Annual Cost to
Public: $0.

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[F–14875–A, F–14875–A2;
20X.LLAK944000.L14100000.HY0000.P]

Alaska Native Claims Selection
Bureau of Land Management,
Interior.
ACTION: Notice of decision approving
lands for conveyance.
AGENCY:

The Bureau of Land
Management (BLM) hereby provides
constructive notice that it will issue an
appealable decision approving
conveyance of the surface estate in
certain lands to Kugkaktlik Limited, for
the Native village of Kipnuk, pursuant
to the Alaska Native Claims Settlement
Act of 1971, as amended (ANCSA). The
lands approved for conveyance lie
partially within the former Clarence
Rhode National Wildlife Range, now
known as the Yukon Delta National
Wildlife Refuge. The subsurface estate
in the lands lying outside the former
Clarence Rhode National Wildlife Range
will be conveyed to Calista Corporation

SUMMARY:

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12011

when the surface estate is conveyed to
Kugkaktlik Limited.
DATES: Any party claiming a property
interest in the lands affected by the
decision may appeal the decision in
accordance with the requirements of 43
CFR part 4 within the time limits set out
in the SUPPLEMENTARY INFORMATION
section.
ADDRESSES: You may obtain a copy of
the decision from the Bureau of Land
Management, Alaska State Office, 222
West Seventh Avenue, #13, Anchorage,
AK 99513–7504.
FOR FURTHER INFORMATION CONTACT: Judy
A. Kelley, BLM Alaska State Office,
907–271–3786, or [email protected]. The
BLM Alaska State Office may also be
contacted via Telecommunications
Device for the Deaf (TDD) through the
Federal Relay Service at 1–800–877–
8339. The relay service is available 24
hours a day, 7 days a week, to leave a
message or question with the BLM. The
BLM will reply during normal business
hours.
SUPPLEMENTARY INFORMATION: As
required by 43 CFR 2650.7(d), notice is
hereby given that the BLM will issue an
appealable decision to Kugkaktlik
Limited for the Native village of Kipnuk.
The decision approves conveyance of
the surface estate in certain lands
pursuant to ANCSA (43 U.S.C. 1601, et
seq.). The lands approved for
conveyance lie partially within the
former Clarence Rhode National
Wildlife Range, established December 8,
1960, now known as the Yukon Delta
National Wildlife Refuge. As provided
by ANCSA, the subsurface estate in
lands lying within a national wildlife
refuge in existence on December 18,
1971, is not available for conveyance to
the regional corporation, Calista
Corporation, and will be reserved to the
United States in the conveyance
document transferring the surface estate.
The subsurface estate in the lands lying
outside the former Clarence Rhode
National Wildlife Range will be
conveyed to Calista Corporation when
the surface estate is conveyed to
Kugkaktlik Limited. The lands are
located in the vicinity of Kipnuk, and
are described as:
Lands Within the Former Clarence Rhode
National Wildlife Range (Public Land Order
No. 2213), Now Known as the Yukon Delta
National Wildlife Refuge
Surface estate to be conveyed to Kugkaktlik
Limited; Subsurface estate to be reserved to
the United States.
Seward Meridian, Alaska
T. 1 S., R. 85 W.,
Secs. 31, 32, and 33.
Containing 690 acres.

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