BTFA Trust Beneficiary Call Center Journey Mapping

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1090-0012 can be found here:

Documents and Forms

Document Name Document Type
BTFA Journey Mapping - Telephone Discussion Guide -September 2020.docx Other-Telephone Discussion Guide - J
ICR BTFA Journey Mapping_A11 Section 280 Clearance (1).docx Request for Approval IC Document

Information Collection (IC) Details

IC Title:	BTFA Trust Beneficiary Call Center Journey Mapping	Agency IC Tracking Number:	2020-BTFA-CX1

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Telephone Discussion Guide - Journey Mapping			BTFA Journey Mapping - Telephone Discussion Guide -September 2020.docx		Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Executive Functions

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 84	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Previously Approved
Annual Number of Responses for this IC	84	84
Annual IC Time Burden (Hours)	105	105
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Request for Approval	ICR BTFA Journey Mapping_A11 Section 280 Clearance (1).docx	12/28/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.