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pdfSURVEY OF
INTERNATIONAL
AIR TRAVELERS
DEPARTING THE UNITED STATES
Dear International Traveler:
Please help the travel industry improve the services they offer you. The information collected in this survey
is used by airlines, airports, hotels, government travel offices, destination marketing organizations, and other
travel planners and providers to understand you, the international traveler, and thereby take steps to improve
your next international trip.
This questionnaire is designed to be completed by both non-U.S. residents who have visited the country and
U.S. residents traveling abroad. If you are 18 years of age or older, please complete this voluntary survey. ONLY
ONE RESPONSE PER FAMILY, PLEASE. We will not be asking your name or any other personally identifying
information.
Upon completing this survey, please return it to the person who gave it to you. The estimated average time
to complete this questionnaire is 15 minutes. If you have any comments regarding this survey, or find you
need to mail your completed survey, please forward to National Travel and Tourism Office, ITA, Washington DC
20230, or the Office of Information and Regulatory Affairs, OMB, Control 0625-0227, Washington DC 20503.
Thank you for your cooperation on this important survey.
OMB CONTROL NO. 0625-0227
Expires 07/31/2021
This survey also available in Arabic, Chinese, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish.
ONLY ONE RESPONSE PER FAMILY, PLEASE
1a. Today’s Date
Month
Day
Year
c. For NON-U.S. Residents ONLY
If this flight is part of the return journey to your
home, what was the main destination that you
visited since you left home?
b. Name of Airline
c. Flight Number
City/Country:
2a. A
t what airport did or will you board this aircraft
today?
4a. What is your country of CITIZENSHIP?
b. At which airport will you leave this aircraft?
b. What is your country of BIRTH?
3a. Where do you live?
5a. For U.S. residents ONLY
At what city or airport will you pass through U.S.
Customs and Passport Control when you return
to the U.S.?
City:
State:
Postal (ZIP) Code:
City/Airport:
Country:
b. For U.S. residents ONLY
b. For Non-U.S. Residents ONLY
When entering the U.S., at what city or airport did you
pass through U.S. Customs and Passport Control?
What will be your main destination on THIS trip?
City/Country:
NON-U.S. Residents, continue with 3c.
U.S. Residents, continue with 4a.
City/Airport:
}
6a. When planning THIS trip, how did you obtain the information used for planning?
Check (✓) the information sources used listed below in the column 6a “Information Sources.”
b. F
or each information source used, please indicate (✓) in 6b whether this information source was via: Electronic
Media, Voice Contact, or Other Media.
6a. Information Sources
(✓)
6b. Media for Information Sources
Electronic Media
(Internet or Social Media)
Voice Contact
(Phone or In-Person)
Other Media
(TV, Radio or Print Media)
1 Airline
2 Corporate Travel Department
3 National/State/City Travel Office
4 Online travel agency (e.g., Expedia/Ebookers)
5 Personal recommendation (e.g., friends/relatives)
6 Tour Operator/Travel Club
7 Travel Agency Office
8 Travel Guide
9 Other (Specify)
7. W
hen planning THIS trip, how many days prior
to departure:
a. Did you make the decision
to travel?
days
b. Did you make your air
travel reservations?
days
8a. Did you visit a health care provider to receive
vaccinations or medication specifically for this trip?
1 Yes
2 No – Go to question 9, next page
b. If “yes,” approximately how many
days in advance of this trip did
you visit a health care provider?
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days
CONTINE WITH QUESTION 9 ON PAGE 3
9. How were AIRLINE reservations made for this trip?
Electronic
Media
(Internet)
Airline Reservations
Voice
Contact
(Phone or
In-Person)
13a. In Column A below, please indicate what is/was the
MAIN purpose of your trip?
Check (✓) ONLY ONE in Column A.
b. In Column B, please mark any other trip purpose(s).
Check (✓) AS MANY AS APPLY in Column B.
1 Directly with the airline
A - MAIN purpose
Check (✓) only one
2 Corporate travel dept.
(✓)
3 Internet booking service
Business/professional
4 Tour operator/Travel club
5 Travel agency office
6 Other (Specify)
10a. How far in advance was payment made for your
international air tickets?
Months
Weeks
Days
(or)
(or)
b. Are these ONE WAY tickets?
1 Yes
2 No
B - OTHER purpose(s)
Check (✓) as many
as apply
Business/professional
1
Visit customer
Visit customer
2
Visit supplier
Visit supplier
3
Sales/marketing
Sales/marketing
4
Internal company
meeting
Internal company
meeting
5
Convention
Convention
6
Conference
Conference
7
Trade show
Trade show
8 Government/Military
Government/Military
9 Education
Education
11. Was travel insurance purchased for this trip?
1 Yes
2 No
3 Don’t Know
10 Health treatment
Health treatment
11 Vacation/Holiday
Vacation/Holiday
12 Religion/Pilgrimage
Religion/Pilgrimage
12a. B
efore you left home, did you or anyone else
make reservations for paid accommodations or
commercial lodging?
1 Yes – GO to question 12b
2 No – SKIP to question 13a
3 Don’t Know – SKIP to question 13a
13 Visit friends/Relatives
Visit friends/Relatives
14 Other (specify)
Other (specify)
b. How did you make your reservations for paid
accommodations or commercial lodging?
Lodging Reservations
with the lodging
1 Directly
establishment
2 Corporate travel department
booking service
3 Internet
(e.g., Hotels.com)
Electronic
Media
(Internet)
Voice
Contact
(Phone or
In-Person)
14. With whom are you traveling now?
Check (✓) ALL that apply
1 Spouse/Partner
2 Family/Relatives
3 Business associate(s)
4 Friend(s)
5 Tour group
6 Traveling alone
15. I ncluding yourself, how many adults and/or
children are in your travel party? Do not include
other tour group members if you did not plan to
travel with them before booking the tour.
Number of adults:
4 Through the airline
Include yourself:
Number of children
under 18 years old:
5 Tour operator/Travel club
6 Travel agency office
7 Other (Specify)
(✓)
16. H
ow many nights away from home have you spent
or will you spend on this trip?
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Number of nights in the U.S.A.
(including U.S. territories)
Inside:
Number of nights outside
the USA
Outside:
Total number of nights away
from home on this trip
Total:
CONTINUE WITH QUESTION 17 ON PAGE 4
17. IN ORDER OF VISIT, list the principal places visited or to be visited on this trip, and indicate the number of
nights at each place. Under the section for number of nights, if you did not or will not stay overnight at a place
visited, enter “0”. Under the section for type of lodging, indicate the company name OR mark the appropriate
space under Private Home or Other.
Type of Lodging Indicate ONE per line
Destinations (Cities/Attractions)
In the order of your itinerary
Enter ONLY ONE destination per line
State or
Country
Number
of Nights
Accommodation or Lodging
(Hotel or Motel, etc.)
Specify name of company
Check (✓)
Private
Home
Other
1.
2.
3.
4.
5.
6.
7.
18a. I s this trip part of a prepaid, inclusive tour package?
1 Yes
2 No – SKIP to question 19
b. If yes in 18a, which of the following does/did your package include? Check (✓) ALL that apply
1
2
3
11
Airfare
Attractions/Events/Entertainment
Bus/Coach
4
5
6
Cruise
Guided tours
Meals
7
8
9
10
Accommodation –
How many nights lodging are included?
Rail tickets
Recreation
Rental car
Tour guide for entire trip
Nights:
c. Enter the month and year this package was booked.
Month
Year
Don’t Know
d. Approximately how much did the prepaid package cost and how many people’s expenses are included?
Please indicate the total amount, the country of currency, and the number of people included below.
Total package cost:
Country of currency:
Number of people:
19. T
hese next questions ask about the amount of money spent, or expected to be spent, by you and your travel party
(travelers for whom you have financial responsibility). Please estimate how much total money has been spent,
or will be spent, outside your own country. If you had a prepaid package, do not include those items you listed
in 18d above.
Amount
Country of currency
# of people
included
in spending
a. What was the TOTAL spent outside your own country,
excluding a pre-paid package?
b. I f the cost of international air travel was not part of a trip
package in Question 18d, what was the total cost of the
international air travel tickets including taxes and fees?
c. H
ow much money was spent at the airport of U.S.
departure?
U.S. RESIDENTS – SKIP TO QUESTION 20
U.S. RESIDENTS, CONTINUE WITH QUESTION 20 ON PAGE 5
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NON-U.S. RESIDENTS, CONTINUE WITH QUESTION 19d ON PAGE 5
For Non-U.S. Residents ONLY
19. (continued)
Amount of spending
Country of
currency
# of people
included in
spending
d. O
f the total expenditure given in 19a, please
estimate how much was spent in the USA.
Specify total cost
e. O
f the total expenditure given in 19d above, please
estimate (in currency) how much was for:
1. Accommodations/Lodging in the U.S.
2. A
dditional air transportation in the U.S.
3. E
ntertainment and recreation in the U.S.
4. F
ood and beverages in the U.S.
5. G
round transportation (rail, bus, taxi, etc.)
in the U.S.
6. S
hopping, gifts, and other purchases in the U.S.
7. M
edical services in the U.S.
8. O
ther spending, if any, in the U.S.
20. Please tell us HOW payment was made, or will be made, to cover ALL expenses on this trip.
Type of payment
Cash advance/
withdrawal using
credit card
Purchases using credit
card
Cash advance/
withdrawal using
debit card
Purchases using debit
card
Cash brought from
home
Traveler’s checks
TOTAL
Percentage of
expenses
Issuing Company(ies) Maestro, VISA, etc.
%
%
%
%
%
%
100%
21. What types of transportation were or will be used on THIS trip? Check (✓) ALL that apply
1
2
3
4
5
6
7
8
9
10
11
12
13
Air travel between non-U.S. cities
Air travel between U.S. cities
Auto, private or company
Bus between cities
City subway/Tram/Bus
Cruise ship/River boat 1+ nights
Ferry/River taxi/Short scenic cruise
Motor home/Camper
Railroad between cities
Rented bicycle/Motorcycle/Moped
Ride-sharing service (i.e., Uber, Lyft, etc.)
Taxicab/Limousine
Rented auto — Specify company name below
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CONTINUE WITH QUESTION 22 ON PAGE 6
22. On this trip, did, or will, anyone in the traveling party engage in any of the following leisure activities?
Check (✓) ALL that apply
1
2
3
4
5
Go sightseeing
Go shopping
Go nightclubbing/Dancing
Go on guided tour(s)
Go to a casino/Gamble
13 Visit small towns/Countryside
14 Visit historical locations
15 Experience fine dining
articipate in activities:
P
16 Hunting/Fishing
17 Snow sports
18 Golfing/Tennis
19 Camping/Hiking
20 Water sports
21 Environmental/Ecological excursions
6 Attend a sporting event
7 Attend a concert/Play/Musical
8
9
10
11
12
Visit amusement/Theme parks
Visit national parks/Monuments
Visit art galleries/Museums
Visit cultural/Ethnic heritage sights
Visit American Indian communities
22 Other (specify)
23. Please rate THIS airline for the flight you are taking today. Check (✓) one for each attribute below
Excellent
Good
Average
Below
average
Poor
Not
Applicable
Pre-flight
a. Airline club/Lounge
5
4
3
2
1
0
b. Check-in personnel
5
4
3
2
1
0
c. Check-in waiting time
5
4
3
2
1
0
d. Convenient schedule
5
4
3
2
1
0
e. Reservation experience
5
4
3
2
1
0
f. Ticket price
5
4
3
2
1
0
In-flight
g. Cabin cleanliness
5
4
3
2
1
0
h. F light attendant service
5
4
3
2
1
0
i. Food/Beverage quality
5
4
3
2
1
0
j. In-flight entertainment
5
4
3
2
1
0
k. Seat comfort
5
4
3
2
1
0
l. Overall evaluation of flight
5
4
3
2
1
0
24. Would you choose or recommend this airline for
another trip on this route? Check (✓) ONE
1 Definitely would
2 Probably would
3 Probably would not
4 Definitely would not
5 Not sure
26a. W
here are you sitting, or where will you sit in the
aircraft today? Check (✓) ONE
1 First class
2 Executive/Business class
3 Premium economy
4 Economy/Tourist/Coach
25. What were your three main reasons for flying on
THIS AIRLINE? Indicate by marking “1” for the most
important reason, “2” for the next important reason,
and “3” for the third most important reason. DO NOT
indicate more than three reasons.
Airfare
Convenient schedule
Non-stop flights
Employer policy
Safety reputation
Previous good
experience
Mileage bonus/Frequent
flyer program
In-flight service
reputation
Not involved in choice
of airline
Loyalty to carrier
On-time reputation
b. What type of airline ticket do you have?
Check (✓) ALL that apply
1 Paid ticket
2 Paid upgrade
3 Frequent flyer award ticket
4 Frequent flyer upgrade
5 Discount/Group fare
6 Non-revenue
7 Don’t know
Other (specify)
NEXT Column, please
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CONTINUE WITH QUESTION 27 ON PAGE 7
27. Please rate the following attributes of the AIRPORT from which you have just departed (or are currently waiting
to depart) the U. S.
Excellent
Good
Average
Below average
Poor
Did Not Use
a. Airport terminal cleanliness
5
4
3
2
1
0
b. Airport terminal signage
5
4
3
2
1
0
c. Business center/wireless availability
5
4
3
2
1
0
d. Concession prices
5
4
3
2
1
0
e. Ease of transit through airport
5
4
3
2
1
0
f. Ground transportation
5
4
3
2
1
0
g. Retail goods/Services/Duty Free
5
4
3
2
1
0
h. Security measures
5
4
3
2
1
0
i. Terminal seating availability
5
4
3
2
1
0
j. Overall airport evaluation
5
4
3
2
1
0
U.S. RESIDENTS – SKIP TO QUESTION 30a ON PAGE 8
For Non-U.S. Residents Only
28. Please rate your entry experience at the airport where you entered the U.S.
Check (✓) ONE rating for each
Excellent
1. Passport Control Personnel
a. Professionalism
Good
Average
Below average
Poor
Don’t Know
5
4
3
2
1
0
b. Efficiency
5
4
3
2
1
0
c. Friendliness
5
4
3
2
1
0
d. Welcoming
5
4
3
2
1
0
Minutes:
e. About how long did it take you to clear Passport Control?
f. How would you describe the wait time? Check (✓) ONE
1
Short 2
Reasonable 3
Long
2. Checked baggage collection
Minutes:
a. About how long did it take you to get your checked bag(s)?
b. How would you describe the wait time? Check (✓) ONE
1
Short 2
Reasonable 3
Long
3. C
ustoms clearance
Minutes:
a. About how long did it take you to clear customs?
b. How would you describe the wait time? Check (✓) ONE
4. How would you rate your U.S.
entry experience overall?
Excellent
5
1
Good
4
Short 2
Average
3
Reasonable 3
Below average
2
Long
Poor
Don’t Know
1
0
29a. Do you expect to visit the United States again?
1 Yes
2 No … If not, would you please share the reason?
b. How well did this overall trip experience in the U.S. meet your expectations? Check (✓) ONLY ONE
1 Exceeded expectations
2 Met expectations
3 Did not meet expectations
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CONTINUE WITH QUESTION 30 ON PAGE 8
30a. Is this your first trip by air to/from the United States? Check (✓) ONE
1 Yes – SKIP to question 31
2 No – Go to question 30b
b. Including this trip, how many round trips by air have you made to/from the U.S. in the past 12 months?
Include this trip:
31. Please give us some information about yourself.
a. What is your occupation? Check (✓) ONE
1 Management, Business, Science, and Arts Occupations
2 Service Occupations
3 Sales and Office Occupations
4 Natural Resources, Construction, and Maintenance Occupations
5 Production, Transportation, and Material Moving Occupations
6 Military/Government
7 Homemaker
8 Student
9 Retired
10 Other (specify)
b. What is your age?
Years:
c. What is your gender?
1 Female
2 Male
32. What is the total combined annual income of all members of your household? Give your answer either in U.S.
dollars or in your own country’s currency. Please specify the country of currency.
a. Total annual household income
b. Country of currency
Amount:
Country:
For U.S. Residents Only:
33a. What is your ethnicity? Check (✓) ONE
1 Hispanic
2 Non-Hispanic
b. What is your race? Check (✓) ALL that apply
1 American Indian/Alaskan Native
2 Asian
3 Hawaiian/Pacific Islander
4 Black
5 White
THANK YOU FOR COMPLETING THIS QUESTIONNAIRE.
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| File Type | application/pdf |
| File Modified | 2021-01-13 |
| File Created | 2021-01-13 |