911 Grant Program - Performance Closeout Report

OMB Control No. 0660-XXXX
Expiration Date: TBD

911 Grant Program
PERFORMANCE CLOSEOUT REPORT
RECIPIENT & AWARD INFORMATION
1. Recipient Organization Name & Address:

2. Federal Award Number:

3. Award Period of Performance:
August 9, 2019 - March 31, 2022

4. Federal Award Total:

5. Recipient Match Total:

1. PROJECT GOALS
Please describe the goal(s) you established in your grant application or project plan.
What did you plan to achieve by the end of the grant period of performance (August 9,
2019 to March 31, 2022)? Example: The goal of my 911 grant-funded project was to
upgrade CPE for half of the PSAPs in the State (60 PSAPs total).

2. PROJECT MILESTONES
Please describe key project implementation milestones achieved during the grant period
of performance (August 9, 2019 to March 31, 2022).

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3. CHALLENGES AND LESSONS LEARNED
Please describe any project implementation challenges you faced throughout the grant
period of performance and how your approach and timeline was impacted by these
challenges. Describe specific lessons learned from designing and implementing your
grant-funded project.

4. FUTURE NG911 IMPLEMENTATION
Please reflect on any future needs to successfully implement NG911. What challenges
do you anticipate in order to complete your overall State or Tribal NG911
implementation plan (beyond your grant-funded project)?

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5. 911 GRANT PROGRAM-WIDE ACCOMPLISHMENTS
The purpose of the 911 Grant Program is to support the transition of PSAPs and
their interconnecting 911 network and core services; to facilitate migration to a
digital, IP-enabled emergency network; and adoption and operation of NG911
services and applications.
For 5a.- 5i. of the 911 Grant Program accomplishments below select:
• YES for each accomplishment your project(s) achieved (in any capacity).
• NO for each accomplishment your project(s) strived to achieve but was ultimately
unsuccessful.
• N/A for each accomplishment that is not applicable to your project(s). (For
example, if you did not use grant funds for any cybersecurity-related activities,
you would mark N/A for 5c. “identify cybersecurity vulnerabilities”).
5a.

YES

NO

Did the 911 Grant Program help your State or Tribal
jurisdiction transition to NG911?
If YES, describe how you know the grant helped to accomplish this program-wide goal for
your State/Tribe. If NO, describe the challenges and why the goal could not be accomplished.

5b.
Did the 911 Grant help to train and prepare
telecommunicators and/or public safety professionals for the
implementation of NG911?

YES

NO

N/A

If YES, describe how you know the grant helped to accomplish this program-wide goal for
your State/Tribe. If NO, describe the challenges and why the goal could not be accomplished.

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5c.

YES

NO

N/A

Did the 911 Grant help to identify cybersecurity
vulnerabilities?
If YES, describe how you know the grant helped to accomplish this program-wide goal for
your State/Tribe. If NO, describe the challenges and why the goal could not be accomplished.

5d.

YES

NO

N/A

Did the 911 Grant help your State or Tribal jurisdiction to
access or improve GIS data?
If YES, describe how you know the grant helped to accomplish this program-wide goal for
your State/Tribe. If NO, describe the challenges and why the goal could not be accomplished.

5e.

YES

NO

N/A

Did the 911 Grant help your State or Tribal jurisdiction to
migrate PSAPs to an IP-enabled emergency network?
If YES, describe how you know the grant helped to accomplish this program-wide goal for
your State/Tribe. If NO, describe the challenges and why the goal could not be accomplished.

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5f.

YES

NO

N/A

Did the 911 Grant help your State or Tribal jurisdiction to
adopt NG911 equipment, services and applications?
If YES, describe how you know the grant helped to accomplish this program-wide goal for
your State/Tribe. If NO, describe the challenges and why the goal could not be accomplished.

5g.
Did the 911 Grant increase the ability for PSAPs to share
caller data or facilitate automatic call transferring and
processing by other 911 call centers?

YES

NO

N/A

If YES, describe how you know the grant helped to accomplish this program-wide goal for
your State/Tribe. If NO, describe the challenges and why the goal could not be accomplished.

5h.
Did the grant help prepare PSAPs to transition to NG911 that
otherwise would have remained at a legacy 911 service
level? Please indicate below if any of these counties were located in

YES

NO

N/A

rural or underserved areas.
If YES, describe how you know the grant helped to accomplish this program-wide goal for
your State/Tribe. If NO, describe the challenges and why the goal could not be accomplished.

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5i.
Did the grant help achieve any other NG911
accomplishments other than those listed above? For
example, did your grant-funded project result in the
completion of a state NG911 plan or readiness assessment?

YES

NO

If YES, describe how you know the grant helped to accomplish this program-wide goal for
your State/Tribe. If NO, describe the challenges and why the goal could not be accomplished.

6. 911 GRANT-FUNDED ACTIVITIES & PROJECT METRICS
In the following section, please identify the metrics you established and tracked to
assess program implementation for your grant-funded activities. The following table also
includes commonly identified metrics examples for activities conducted under the grant.
If your grant included any of the Activity Categories listed below, please provide a
response for the Program-Wide Common Metrics Example(s) or any other metric your
agency established and tracked for the grant-funded activity.
If your grant-funded activity and related data metrics are not represented in the Activity
Categories below, please leave these Activity Categories blank and use the OTHER
space to provide the Activity Category that is applicable for your grant funded project, as
well as the established metrics and the quantity or percentage achieved during the grant
period of performance (August 9, 2019 to March 31, 2022).
Activity Category

Cybersecurity

Quantity or
Percentage
of Metric

#
Quantity or
Percentage
of Metric

Cybersecurity

# or %

Cybersecurity

# or %

Program-Wide Common Metrics Example

Number of cybersecurity assessments completed
Your Established Metrics

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Activity Category

Quantity or
Percentage
of Metric

NG911-Focused
Training

#

Number of telecommunicators and other public
safety personnel trained

NG911-Focused
Training

#

Number of training courses conducted

Quantity or
Percentage
of Metric

NG911-Focused
Training
NG911-Focused
Training
Activity Category

GIS Data

GIS Data
GIS Data

Program-Wide Common Metrics Example

Your Established Metrics

# or %

# or %

Quantity or
Percentage
of Metric

#

#
%
Quantity or
Percentage
of Metric

GIS Data

# or %

GIS Data

# or %

Program-Wide Common Metrics Example

Number of PSAPs operating with enhanced GIS
data
Number of counties improving GIS data
Percentage of State operating with upgraded GIS
data
Your Established Metrics

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Activity Category

Equipment
Upgrades

Equipment
Upgrades

Software or
Application
Upgrades

Quantity or
Percentage
of Metric

#

#

# or %

Software or
Application
Upgrades

# or %

Activity Category

Quantity or
Percentage
of Metric

ESInet Migration

Number of workstations using upgraded
equipment

Number of software or application licenses issued

Equipment
Upgrades

ESInet Migration

Number of PSAPs that received NG911
compatible equipment

#

Quantity or
Percentage
of Metric

ESInet Migration

Program-Wide Common Metrics Example

#

#
%
Quantity or
Percentage
of Metric

ESInet Migration

# or %

ESInet Migration

# or %

Your Established Metrics

Program-Wide Common Metrics Example

Number of PSAPs migrated to an ESInet

Number of counties migrated to an ESInet

Percentage of the State migrated to an ESInet
Your Established Metrics

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Activity Category

Next Gen Core
Services

Next Gen Core
Services

Quantity or
Percentage
of Metric

#

#

Quantity or
Percentage
of Metric

Next Gen Core
Services

Next Gen Core
Services

Activity Category

Planning for
NG911 Readiness

Planning for
NG911 Readiness

Activity Category
(OTHER)

Number of PSAPs operating live on Next Gen
Core Services

Number of counties operating live on Next Gen
Core Services
Your Established Metrics

# or %

# or %

Quantity or
Percentage
of Metric

#

Quantity or
Percentage
of Metric

Planning for
NG911 Readiness

Program-Wide Common Metrics Example

Program-Wide Common Metrics Example

Number of readiness assessments or surveys
completed
Your Established Metrics

# or %

# or %

Quantity or
Percentage
of Metric

Metrics

# or %
# or %

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Certification: I certify to the best of my knowledge and belief that this report is correct and complete
for performance of activities for the purposes set forth in the award documents.

Printed Name and Title of Authorized Certifying Official:

Signature of Authorized Certifying Official:

[Date]
Telephone:
Email:

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