Privacy Act Statement

FEMA Privacy Office
OFIA Ask the Advocate Webform
Privacy Act Statement/e(3) Notice

FEMA Privacy Act Statement
OFIA Ask the Advocate Webform Privacy Act Statement
Pursuant to 5 U.S.C. § 552a(e)(3), this Privacy Act Statement serves to inform you of why
FEMA is requesting the information on this form.
AUTHORITY:
FEMA is authorized to collect the information requested on this form pursuant to the following
legal authorities: Under 42 U.S.C. 4033, the FEMA Administrator shall designate a Flood
Insurance Advocate to advocate for the fair treatment of policyholders under the National Flood
Insurance Program (NFIP) and property owners in the mapping of flood hazards, the
identification of risks from flood, and the implementation of measures to minimize the risk of
flood. The NFIP is authorized under 42 U.S.C. 4011 et seq.
PURPOSE:
The purpose of this information collection is to solicit inquiries and gather contact information
that will allow FEMA’s Office of Flood Insurance Advocate (OFIA) to promptly and timely
respond to from National Flood Insurance Program policy holders have been impacted by
disasters and Covid-19.
ROUTINE USES:
The OFIA does not intend to disclose any customer personal information outside of DHS.
Should DHS need to disclose the information outside of the Department, it will be consistent
with the routine uses provided in DHS/FEMA-003 National Flood Insurance Program Files. The
Department’s full list of system of records notices can be found on the Department's website at
http://www.dhs.gov/system-records-notices-sorns.
CONSEQUENCES OF FAILURE TO PROVIDE INFORMATION:
Providing this information to FEMA is voluntary. However, failure to provide this information
may result in OFIA being unable to respond to an inquiry. Individuals who do not provide this
information may contact FEMA Mapping and Insurance eXchange (FMIX) center at 1 (877)
336-2627, by email via [email protected]. Additional information is accessible at
https://www.fema.gov/flood-insurance.

PAS/e(3) template
Version 02-2016

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