National Implementation

National Implementation of the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) Survey (CMS-10500)

OMB: 0938-1240

IC ID: 216390

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0938-1240 can be found here:

2024-02-27 - Extension without change of a currently approved collection

Documents and Forms

Document Name Document Type
Form CMS-10500 National Implementation Form
CMS-10500 OAS CAHPS (Mail Survey) OAS CAHPS Attachment A-Mail Questionnaire.pdf Form
CMS-10500 OAS CAHPS (Mail Survey) OAS CAHPS Attachment A-Mail Questionnaire.pdf Form
CMS-10500 OAS CAHPS (Telephone Script) OAS CAHPS Attachment B-CATI Questionnaire.pdf Form and Instruction
CMS-10500 OAS CAHPS (Telephone Script) OAS CAHPS Attachment B-CATI Questionnaire.pdf Form and Instruction
CMS-10500 OAS CAHPS (Web Survey Screenshots) OAS CAHPS Attachment C-Web Questionnaire.pdf Form and Instruction
CMS-10500 OAS CAHPS (Web Survey Screenshots) OAS CAHPS Attachment C-Web Questionnaire.pdf Form and Instruction
OAS CAHPS Attachment D1-Mail Cover Letters.pdf Cover Letters IC Document
OAS CAHPS Attachment D1-Mail Cover Letters.pdf Cover Letters IC Document
OAS CAHPS Attachment D2-Initial Web Survey Invitation Letter.pdf Letter Invitation for Web Survey IC Document
OAS CAHPS Attachment D2-Initial Web Survey Invitation Letter.pdf Letter Invitation for Web Survey IC Document
OAS CAHPS Attachment D3-Initial Web Survey Invitation Email.pdf Initial Web Survey Invitation Email IC Document
OAS CAHPS Attachment D3-Initial Web Survey Invitation Email.pdf Initial Web Survey Invitation Email IC Document
OAS CAHPS Attachment D4-Followup Web Survey Invitation Letter.pdf Follow up Web Survey Invitation Letter IC Document
OAS CAHPS Attachment D4-Followup Web Survey Invitation Letter.pdf Follow up Web Survey Invitation Letter IC Document
OAS CAHPS Attachment D5-Followup Web Survey Invitation Email.pdf Follow up Web Survey Invitation Email IC Document
OAS CAHPS Attachment D5-Followup Web Survey Invitation Email.pdf Follow up Web Survey Invitation Email IC Document
OAS CAHPS Attachment D6-Web with Mail Followup_Questionnaire Cover Letter.pdf Web with Mail Followup_Questionnaire Cover Letter IC Document
OAS CAHPS Attachment D6-Web with Mail Followup_Questionnaire Cover Letter.pdf Web with Mail Followup_Questionnaire Cover Letter IC Document
OAS CAHPS Attachment D7-Prenote Letter for Telephone Only.pdf Prenote Letter for Telephone Only IC Document
OAS CAHPS Attachment D7-Prenote Letter for Telephone Only.pdf Prenote Letter for Telephone Only IC Document

Information Collection (IC) Details

View Information Collection (IC)

IC Title:	National Implementation	Agency IC Tracking Number:

Is this a Common Form? No		IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form	CMS-10500	OAS CAHPS (Mail Survey)	OAS CAHPS Attachment A-Mail Questionnaire.pdf	No		Fillable Fileable
Form and Instruction	CMS-10500	OAS CAHPS (Telephone Script)	OAS CAHPS Attachment B-CATI Questionnaire.pdf	Yes	Yes	Fillable Fileable
Form and Instruction	CMS-10500	OAS CAHPS (Web Survey Screenshots)	OAS CAHPS Attachment C-Web Questionnaire.pdf	Yes	Yes	Fillable Fileable

Federal Enterprise Architecture Business Reference Module

Line of Business: Health

Subfunction: Health Care Services

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 990,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion	Previously Approved
Annual Number of Responses for this IC	990,000	358,800	631,200
Annual IC Time Burden (Hours)	128,700	46,644	82,056
Annual IC Cost Burden (Dollars)	0	0	0

Documents for IC

Title	Document	Date Uploaded
Cover Letters	OAS CAHPS Attachment D1-Mail Cover Letters.pdf	07/26/2021
Letter Invitation for Web Survey	OAS CAHPS Attachment D2-Initial Web Survey Invitation Letter.pdf	07/26/2021
Initial Web Survey Invitation Email	OAS CAHPS Attachment D3-Initial Web Survey Invitation Email.pdf	07/26/2021
Follow up Web Survey Invitation Letter	OAS CAHPS Attachment D4-Followup Web Survey Invitation Letter.pdf	07/26/2021
Follow up Web Survey Invitation Email	OAS CAHPS Attachment D5-Followup Web Survey Invitation Email.pdf	07/26/2021
Web with Mail Followup_Questionnaire Cover Letter	OAS CAHPS Attachment D6-Web with Mail Followup_Questionnaire Cover Letter.pdf	07/26/2021
Prenote Letter for Telephone Only	OAS CAHPS Attachment D7-Prenote Letter for Telephone Only.pdf	07/26/2021

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.