Form Traveler Inquiry F Traveler Inquiry F Traveler Inquiry Form

Traveler Inquiry Form

Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP)

Thank you for contacting the Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP). DHS TRIP is a single point of contact for U.S and non-U.S citizens who have inquiries or seek resolution regarding difficulties they experience during their travel while undergoing screening at transportation hubs, such as airports and train stations, or while crossing U.S. borders. If you wish to apply, you must complete a Traveler Inquiry Form and provide certain required documentation. Your application can be e-mailed or mailed to DHS TRIP. E-mailed applications may be processed more quickly than mailed applications. Below are details regarding submitting a DHS TRIP application.

If your concern relates solely to a belief that your personal information has been misused or that your civil rights have been violated, you may skip to Section II of this form.

While you may apply via email or surface mail, submitting an electronic application at www.DHS-TRIP.tsa.dhs.gov may be significantly faster.

Submitting the DHS TRIP Application:

1. On Behalf of Another Person: DHS TRIP requires a DHS Form 590, Authorization to Release Information to Another Person, which permits DHS TRIP to communicate with and provide information to someone other than the traveler, including someone serving as a representative for the traveler. U.S. privacy laws prohibit any discussion about this case absent the traveler’s express written consent. To authorize DHS to release information about the traveler to a third party, the traveler must complete and return the DHS Form 590. The G-28 is not used by this program. To obtain a copy of this form please visit http://www.dhs.gov/step-2-how-use-dhs-trip.

2. Family or Group Applying for Redress: DHS TRIP cannot accept family or group applications for any reason. Each individual that is seeking redress must submit a separate application along with a copy of a valid, unexpired travel document, e.g., passport. If the applicant is a minor (i.e., a child under age 18), a parent or guardian may apply on his/her behalf; however, the information provided in the application must be specific to the child seeking redress. Each redress requestor may also apply online by visiting www.DHS-TRIP.tsa.dhs.gov. A parent/guardian is not required to complete a DHS Form 590.

3. Required Documents: The traveler applying for redress must attest under penalty of perjury that the facts stated in the application for redress are true and correct.  The applicant must sign the document to continue with the application; it cannot be signed on behalf of someone unless the application is for a minor.  In addition, our program requires the submission of at least one government issued photograph bearing travel document.  In each document, DHS TRIP must be able to discern your facial features, and the information must be legible. It is strongly recommended that travelers submit a copy of a passport since it is required for international travel.  Please note that our program does not accept expired travel documents.  If the application is for a minor, parents or guardians may submit a copy of the minor’s birth certificate if no driver’s license or state-issued identification card is available.  Do not send the original document.  Please note that the provision of the identity document is a program requirement that DHS TRIP cannot waive.

4. Privacy Issue: If the traveler only selects the Privacy box in Section II, no documents are required; however, having documents will significantly accelerate the process if further review is needed.

5. Civil Rights and Civil Liberties Issue: If the traveler wishes to make a civil rights and civil liberties complaint, he/she may use the following link to learn more about the DHS Office for Civil Rights and Civil Liberties (CRCL) or use the CRCL Complaint Tool to file a complaint. http://www.dhs.gov/xlibrary/assets/crcl-complaint-submission-form-english.pdf. CRCL investigates allegations that DHS employees, programs or activities have violated a civil right or civil liberty, including, but not limited to discrimination based on race, religion, national origin, gender or disability; abusive or coercive questioning; and unreasonable searches and seizures.

E-mailing Instructions

Please e-mail the completed form and copies of identity documents to: [email protected]. Submitting documents electronically will accelerate the process.

Mailing Instructions

Please mail the completed form and copies of identity documents to:

DHS Traveler Redress Inquiry Program (TRIP) 6595 Springfield Center Drive, TSA-901 Springfield, Virginia 20598-6901

1. Your Travel Experience

Participation in the DHS Traveler Redress Inquiry Program is voluntary.  If you wish to apply, complete this Traveler Inquiry Form; provide your original signature and e- mail it with a copy of at least one unexpired photograph-bearing government-issued travel document (e.g., driver’s license or unexpired passport) to [email protected] or mail it to DHS Traveler Redress Inquiry Program (DHS TRIP), 6595 Springfield Center Drive, TSA-901 Springfield, Virginia 20598-6901. Each person in a family or other traveling group seeking redress must submit a separate application.

INCIDENTS RELATED TO FLIGHT

Please provide the following information relating to your inquiry (not required, but helpful in processing your request*):

/ /

Flight Date Airport Airline: Flight #

mm/dd/yyyy

Domestic Flight – flight originating in the United States and ending in the United States.

International Flight – flight that enters or exits the United States.

Please check ALL scenarios that describe your travel experience (required):

I was subjected to additional pre-board screening by officials/agents when going through an airport security checkpoint.

I was denied boarding.

I was delayed by an official/agent during my travel experience.

I received an “SSSS” on my boarding pass.

I was unable to print a boarding pass/directed to ticket counter.

Other (Please explain in Section III: Incident Details).

*If you have multiple fights, please provide the information in Section III: Incident Details.

INCIDENTS RELATED TO PORTS OF ENTRY, IMMIGRATION, CUSTOMS, OR BORDER PATROL

Please provide the following information relating to your inquiry (not required, but helpful in processing your request)

Name of Airline or Ship:

Date of Entry into U.S. :(mm/dd/yyyy)

/ /

U.S. Port of Departure:

Port of Entry into U.S.:

US Airport:

Flight or Cruise Number:

/ /

Departure Date from U.S.:

Name at Entry into U.S.:

Please check ALL scenarios that describe your travel experience (required):

I was referred for secondary screening when clearing U.S. Customs and Border Protection.

I was denied entry into the United States.

My Electronic System for Travel Authorization (ESTA) application was denied.

I am a foreign student or exchange visitor who is unable to travel.

I was given an information sheet by a CBP Officer.

I got an “X” at the kiosk (APC or Global Entry).

My Electronic Visa Update System (EVUS) enrollment was unsuccessful.

My Global Entry Application was denied.

Other (Please explain in Section III: Incident Details)

2. Incidents Related to Privacy

I believe my privacy has been violated because an official/agent exposed or inappropriately shared my personal information.

Please note that if this application only concerns a privacy issue, in Section IV you don’t need to fill out more than your name (no need to fill out Other Names Used, Date of Birth, Place of Birth, etc.).

III. Incident Details (Required)

Please describe the incident related to the box(es) you have checked in Section I and/or Section II. Please note that we are unable to accept DHS TRIP applications in languages other than English.

IV. Personal Information (Required)

Full Name (As shown on passport or other travel documents):

Given Name Surname Suffix (if applicable)

Other Names Used (Provide all other names you have ever used including aliasews, maiden name, and nicknames):

Date of Birth (As shown on passport or other travel documents): : Place of Birth:

/ /

mm/dd/yyyy Country (Mandatory) City or Town (optional)

Male

Female Height: Weight: Hair Color: Eye Color:

Non-Binary

Select: US Person (Legal Permanent Resident or US Citizen): Non-US Person: Dual Citizen

V. Contact Information (Required)

Mailing Address:

Street or PO Box Apt No.

City or Town State or Province Zip or Postal Code Country

Physical Address:

(if different) Street Apt. No.

City or Town State or Province Zip or Postal Code Country

Email Address :

VI. Attorney/Representative Information (Required if applicable) To obtain a copy of the DHS Form 590 Authorization to Release Information to Another Person, please visit http://www.dhs.gov/step-2-how-use-dhs-trip.

Attorney/Representative:
Given Name Middle Names Surname

Attorney/Representative Firm Name:

Attorney/Representative Address:

Street or PO Box Apt No.

City or Town State or Province Zip or Postal Code Country

Telephone Number (Optional): Email Address

VII. Identity Documentation

Please provide a legible, unexpired copy of your passport. If you do not have a passport, please provide at least one legible, unexpired copy of a government-issued photograph bearing travel document from the list below. For children under the age of 18 who do not possess a photograph-bearing travel document, a copy of a birth certificate may be submitted.

Do not send the original document. Please note that providing a copy of an identity document is a program requirement that DHS TRIP cannot waive. Please do not provide copies of Social Security Cards, Tax Information, or Personal Financial documents.

Check the box next to the document(s) you are submitting with this form:

	Passport	Passport Number: Country of Issuance: Date of Issuance: Date of Expiration:
	Passport Card	Passport Card Number: Country of Issuance: Date of Issuance: Date of Expiration:
	Driver’s License	License No: State of Issuance: Date of Expiration:
	Birth Certificate (Sufficient identity document for a minor ONLY)	Registration No.: Place of Issuance:
	Military Identification Card	Check one:		Air Force Army Marines Navy Coast Guard
	Government ID Card	Check one: Government ID Number:	Federal State Local Tribal
	Certificate of Citizenship	Certificate Number: Place of Issuance: Date of Issuance
	Naturalization Certificate	Certificate Number: Location of Naturalization: Naturalization Date: (mm/dd/yyyy)
			/ /
	Immigrant/Non-immigrant Visa	Control Number: Place of Issuance: Date of Expiration:
	Alien Registration	Alien Registration Number: Date of Issuance: Date of Expiration:
	SENTRI	SENTRI Number: Date of Issuance: Date of Expiration:
	NEXUS	NEXUS Number: Date of Issuance: Date of Expiration:
	FAST	FAST Number: Date of Issuance: Date of Expiration:
	Global Entry Card	Global Entry Number: Date of Issuance: Date of Expiration:
	Border Crossing Card	Border Crossing Card Number: Date of Issuance: Date of Expiration:
	ESTA Application	Application Number: Application Date:
	SEVIS ID Number	SEVIS ID Number: Date of Issuance: Date of Expiration:
	Additional Supplemental Documents	Document Name: Document Number:

VII. Acknowledgement (Required)

The information I have provided on this application is true, complete and correct to the best of my knowledge and is provided in good faith. I understand that knowingly and willfully making any materially false statement, or omission of a material fact, on this application can be punished by fine or imprisonment or both (see section 1001 of Title 18 United States Code).

I understand the above information and am voluntarily submitting this information to the Department of Homeland Security

Date: Full Name: Signature:

PAPERWORK REDUCTION ACT STATEMENT: Through this information collection, DHS is gathering information about you to conduct redress procedures, as an individual who believes he or she has been (1) denied or delayed boarding, (2) denied or delayed entry into or departure from the United States as a port of entry, or (3) identifies for additional screening at our Nation’s transportation hubs, including airports, seaports, train stations and land borders. The public burden for this collection of information is estimated to be one hour. This is voluntary collection of information. If you have any comments on this form, you may contact the Transportation Security Administration, Office of Transportation Security Redress, 6595 Springfield Center Drive, TSA-901 Springfield, Virginia 20598-6901. An agency may not conduct or sponsor, and persons are not required to respond to, a collection of information unless it displays a currently valid OMB control number. The OMB control number assigned to this collection is 1652-0044, which expires on 05/31/2022.

PRIVACY ACT NOTICE AUTHORITY: Title IV of the Intelligence Reform and Terrorism Prevention Act of 2004 authorizes DHS to take security measures to protect travel, and under Subtitle B, Section 4012(I) (G), the Act directs DHS to provide appeal and correction opportunities for travelers whose information may be incorrect. Principal Purposes: DHS will use this information in order to assist you with seeking redress in connection with travel. Routine Uses: DHS will use and disclose this information to appropriate governmental agencies to verify your identity, distinguish your identity from that of another individual, such as someone included on a watch list, and/or address your redress request, or for routine uses identified in DHS/ALL-005 Redress and Response Records System. Additionally, limited information may be shared with non-governmental entities, such as air carries, where necessary for the sole purpose of carrying out your redress request. Disclosure: Furnishing this information is voluntary; however, the Department of Homeland Security may not be able to process your redress inquiry without the information requested.

DHS Form 591 (03/19)

1652-0044 TRIP

Exp. 05/31/2022