Providers of inmate calling services
(ICS) must report annually, using the form and instructions created
by the Wireline Competition Bureau, the following information for
the prior calendar year: interstate, international, and intrastate
rates and minutes of use by facility and the name, size, and type
of facility being served; fees for any ancillary services, the
amount of these fees, and the number of times each fee was imposed;
monthly site commission payments; the number of disability-related
calls, problems associated with such calls, and ancillary fees
charged in connection with such calls; and the number of complaints
received related to, for example, dropped calls and poor call
quality and the number of instances of each by TTY and TRS users.
In addition, each inmate calling service provider must certify
anually the accuracy of the data and other information submitted in
the provider's annual report and the provider's compliance with the
Commissions ICS rules. The consumer disclosure rules require ICS
providers to inform customers about their ICS rates. The waiver
request rules require that providers submit the information the
Commission needs to evaluate requests for waiver of the
Commission’s rate cap and ancillary charge rules.
Since the last submission to
OMB, the Commission is reporting a program change/increase to this
collection as a result of the requirements of the 2021 ICS Order.
The burden hours have increased from 2,000 to 2,940 (+940) because
of the expansion of the consumer disclosure requirements and the
addition of a requirement for ICS providers seeking waiver of the
Commission’s interstate and international rate caps or its
ancillary service charge fee caps. The expansion of the consumer
disclosure requirements resulted in an increase of 300 burden hours
(from 300 to 600), and the addition of the waiver request
requirement resulted in a 240 hour increase in burden hours. The
number of respondents has not changed, but the number of responses
has increased to 23 (+3) because of the addition of the waiver
request reporting requirement, to the extent providers seek to
obtain a waiver.
$0
No
No
No
No
No
No
No
Amy Goodman 202
418-1500
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.