Form MP-10002 2021 Management and Organizational Practices Survey

OMB No. 0607-0963: Approval Expires xx/xx/xxxx

2021 MANAGEMENT AND ORGANIZATIONAL PRACTICES SURVEY
SECTION A
Management Practices
1

In 2021, what best describes what happened at this establishment when a problem in the production
process arose?
Examples: Finding a quality defect in a product or a piece of machinery breaking down.
We fixed it but did not take further action
We fixed it and took action to make sure that it did not happen again
We fixed it and took action to make sure that it did not happen again, and had a continuous
improvement process to anticipate problems like these in advance
No action was taken

2

In 2021, how many key performance indicators were monitored at this establishment?
Examples: Metrics on production, cost, waste, quality, inventory, energy, absenteeism, and deliveries on time.
1-2 key performance indicators
3-9 key performance indicators
10 or more key performance indicators
No key performance indicators (If no key performance indicators, SKIP to Question 6.)

3

During 2021, how frequently were the key performance indicators reviewed by managers at this establishment?
A manager is someone who has employees directly reporting to them, with whom they meet on a regular
basis, and whose pay and promotion they may be involved with, e.g., Plant Manager, Human Resource Manager,
Quality Manager.
Select all that apply
Yearly
Quarterly
Monthly
Weekly
Daily
Hourly or more frequently
Never

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4

During 2021, how frequently were the key performance indicators reviewed by non-managers at this
establishment?
Non-managers are all employees at the establishment who are not managers as defined in Question 3.
Select all that apply
Yearly
Quarterly
Monthly
Weekly
Daily
Hourly or more frequently
Never

5

During 2021, where were the production display boards showing output and other key performance indicators
located at this establishment?
All display boards were located in one place (e.g. at the end of the production line)
Display boards were located in multiple places (e.g. at multiple stages of the production line)
We did not have any display boards

6

In 2021, what best describes the time frame of production targets at this establishment?
Examples of production targets are: production, quality, efficiency, waste, on-time delivery.
Main focus was on short-term (less than one year) production targets
Main focus was on long-term (more than one year) production targets
Combination of short-term and long-term production targets
No production targets (If no production targets, SKIP to Quesion 13.)

7

In 2021, how easy or difficult was it for this establishment to achieve its production targets?
Possible to achieve without much effort
Possible to achieve with some effort
Possible to achieve with normal amount of effort
Possible to achieve with more than normal effort
Only possible to achieve with extraordinary effort

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8

In 2021, who was aware of the production targets at this establishment?
Only senior managers
Most managers and some production workers
Most managers and most production workers
All managers and most production workers

9

In 2021, what were non-managers’ performance bonuses usually based on at this establishment?
Select all that apply
Their own performance as measured by production targets
Their team or shift performance as measured by production targets
Their establishment’s performance as measured by production targets
Their company’s performance as measured by production targets
No performance bonuses (If no performance bonuses, SKIP to Question 11.)

10

In 2021, when production targets were met, what percent of non-managers at this establishment received
performance bonuses?
0%
1-33%
34-66%
67-99%
100%
Production targets not met

11

In 2021, what were managers’ performance bonuses usually based on at this establishment?
Select all that apply
Their own performance as measured by production targets
Their team or shift performance as measured by production targets
Their establishment’s performance as measured by production targets
Their company’s performance as measured by production targets
No performance bonuses (If no performance bonuses, SKIP to Question 13.)

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12

In 2021, when production targets were met, what percent of managers at this establishment received
performance bonuses?
0%
1-33%
34-66%
67-99%
100%
Production targets not met

13

In 2021, what was the primary way non-managers were promoted at this establishment?
Promotions were based solely on performance and ability
Promotions were based partly on performance and ability, and partly on other factors (for example,
tenure or family connections)
Promotions were based mainly on factors other than performance or ability (for example, tenure or
family connections)
Non-managers are normally not promoted

14

In 2021, what was the primary way managers were promoted at this establishment?
Promotions were based solely on performance and ability
Promotions were based partly on performance and ability, and partly on other factors (for example,
tenure or family connections)
Promotions were based mainly on factors other than performance or ability (for example, tenure or
family connections)
Managers are normally not promoted

15

In 2021, when was an under-performing non-manager reassigned or dismissed at this establishment?
Within 6 months of identifying non-manager under-performance
After 6 months of identifying non-manager under-performance
Rarely or never

16

In 2021, when was an under-performing manager reassigned or dismissed at this establishment?
Within 6 months of identifying manager under-performance
After 6 months of identifying manager under-performance
Rarely or never

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SECTION B
Organization
17

Was the headquarters for this company at the same location as this establishment?
Yes (If yes, SKIP to Question 21.)
No – If no, what state (if in the US) or country (if abroad)?

18

In 2021, where were the following decisions made for this establishment?
Select one for each row
Only at this
establishment

Decisions

Only at
headquarters

Both at this
establishment and
at headquarters Other

Decisions on hiring permanent
full-time employees.............................................................
Decisions to give an employee a pay increase
of at least 10%......................................................................
Decisions on new product introductions...........................
Product pricing decisions....................................................
Advertising decisions...........................................................

19

In 2021, where were decisions to use this firm’s own employees, contractors, temporary staff, or leased
workers for the following activities made for this establishment?
Select one for each row
Only at this
establishment

Activities

Only at
headquarters

Both at this
establishment and
at headquarters Other

Cleaning and janitorial services.........................................
Physical security services including decisions
related to hiring security personnel (for example,
guards) and implementing security systems (for
example, security cameras or monitoring systems)........
Direct production.................................................................

20

In 2021, what was the dollar amount that could be used to purchase a fixed/capital asset for this establishment
without prior authorization from headquarters?
Under $1,000
$1,000 to $9,999
$10,000 to $99,999
$100,000 to $999,999
$1 million or more

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SECTION C
Costs and Purchased Services
This section relates to the use of this firm’s own employees, contractors, temporary staff, and leased workers. You
will be asked a series of questions about the following categories of business expenses:
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For total annual payroll for this firm’s own employees, report the annual payroll for employees at this establishment
contributing to this category of business expenses, before deductions.
Include employees’ Social Security contributions, withholding taxes, group insurance premiums, union dues,
and savings bonds; commissions, dismissal pay, paid bonuses, employee contributions to pension plans such
as 401(k), vacation and sick leave pay, and the cash equivalent of compensation paid in kind; spread on stock
options that are taxable to employees as wages; salaries of officers of this establishment, if a corporation; paid
leave; and non-production bonuses.
Exclude payroll for temporary staff and leased workers (report this figure in Contractors, temporary staff, and
leased workers); employer’s cost for fringe benefits; payments to fisherman, agricultural crews, members of
the Armed Forces, and pensioners carried on your active payroll; and payments to proprietors or partners, if
this is an unincorporated concern.
For expenses for contractors, temporary staff, and leased workers, include the full cost of all contracts for this category
of expenses. For example, if the contract includes both labor and materials costs, include both.
Contractors can be companies or individuals.
Temporary staff and leased workers include staffing obtained from a staffing service or workers whose payroll was
filed under an employee leasing company’s EIN.

21

In 2021 and 2019, what were this establishment’s expenses for cleaning and janitorial services for:
Estimates are acceptable

22

2021

Total annual payroll for this firm’s own
employees?









Contractors, temporary staff, and leased
workers?









In 2021 and 2019, what were this establishment’s expenses for repairs and maintenance for:
Estimates are acceptable

23

2019

2021

2019

Total annual payroll for this firm’s own
employees?









Contractors, temporary staff, and leased
workers?









In 2021 and 2019, what were this establishment’s expenses for physical security services for:
Include expenses for security personnel (for example, guards) and security systems (for example, security
cameras or monitoring services).
Estimates are acceptable

2021

2019

Total annual payroll for this firm’s own
employees?









Contractors, temporary staff, and leased
workers?









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24

In 2021 and 2019, what were this establishment’s expenses for transportation, logistics, and distribution
services for:
Include expenses related to freight in/freight out and use of common carriers.
Estimates are acceptable

25

2021

2019

Total annual payroll for this firm’s own
employees?

$

,000.00

$

,000.00

Contractors, temporary staff, and leased
workers?

$

,000.00

$

,000.00

In 2021 and 2019, what were this establishment’s expenses for direct production for:
Estimates are acceptable

2021

2019

Total annual payroll for this firm’s own
employees?

$

,000.00

$

,000.00

Contractors, temporary staff, and leased
workers? Include work done by others on
your materials (work contracted to others).

$

,000.00

$

,000.00

SECTION D
Data, Decision Making, and Artificial Intelligence
26

In 2021, how much of the information related to each of the following functions for this establishment
was stored in a digital format?
Function not
More than All or
Select one for each row
Up to
50%, but nearly performed at this
Functions
None
50%
establishment
not all
all
Production scheduling and monitoring..........................
Quality control...................................................................
Environmental or safety compliance..............................
Equipment maintenance...................................................
Supply chain management and logistics.......................
Sales forecasting...............................................................

27

In 2021, who decided what type of digital information (data) to collect for this establishment?
Select all that apply
Managers at this establishment
Managers at headquarters and/or other establishments
Production workers at this establishment
Engineers at this establishment
Customers
Government regulations or agencies
Consultants (including systems integrators)

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28A In 2021, what descriptive analyses of data were typically used to support making key decisions at this
establishment?
Select all that apply
Little to no use of descriptive analyses (If little to no use, SKIP to Question 29.)
Use of summary statistics (examples: maximum, average, count per category, variance)
Use of trends and comparisons across time periods
Use of real-time dashboards reflecting current data (possibly along with past data)
Use of customized or interactive descriptive analysis requested by decision makers

28B In 2021 and 2019, how often did decision makers rely on descriptive analyses of data when making key
decisions at this establishment?
Select one for each year

2021

2019

Did not use…………………………………………………………………………………………..
Up to 50% of the time …………………………………………………………………………….
More than 50% of the time, but not all of the time …………………………………………
All or nearly all of the time..................................................................................................

29

In 2021, what share of expenses for data processing and other purchased computer services paid by this
establishment was spent on cloud services?
Cloud services are services provided by a third party that is accessed on demand via the internet and includes
software, storage, platform capabilities, and other digital infrastructure services.
Estimates are acceptable
None
Up to 50%
More than 50% but not all
All or nearly all
Not applicable. This establishment did not have expenses for data processing and other
purchased computer services in 2021.

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30

In 2021, to what extent did this establishment use predictive analytics to support each of the following functions?
Predictive analytics are statistical or algorithm-based models that analyze historical and current data to make
predictions about future or unknown events in areas such as demand forecasting, production planning, or
human resources management.
More than All or
Function not
Select one for each row
Up to
50%, but nearly performed at this
None
50%
not all
establishment
all
Functions
Production scheduling and monitoring..........................
Quality control...................................................................
Environmental or safety compliance..............................
Equipment maintenance...................................................
Supply chain management and logistics.......................
Sales forecasting...............................................................

31

In 2021, to what extent did this establishment use artificial intelligence (including machine learning algorithms in
software applications) to support each of the following functions?
More than All or
Function not
Select one for each row
Up to
50%, but nearly performed at this
None
50%
not all
establishment
all
Functions
Production scheduling and monitoring..........................
Quality control...................................................................
Environmental or safety compliance..............................
Equipment maintenance...................................................
Supply chain management and logistics.......................
Sales forecasting...............................................................

32

In 2021, to what extent did this establishment use the following technical applications of artificial intelligence?
Artificial intelligence is a machine-based system that can perceive and learn about its environment and then
make relevant predictions, recommendations, or decisions for an objective that is determined by humans.
Select one for each row

Applications

Did not
use

Machine vision......................................................
Speech recognition..............................................
Predictive maintenance.......................................
Artificial intelligence-enabled
industrial robots...................................................
Automated guided vehicles (AGV).....................

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Testing
Up to
More than
or
50% of 50% of direct
piloting
direct
production, All direct
only production but not all production

Don’t
know

33

In 2019, to what extent did this establishment use the following technical applications of artificial intelligence?
Select one for each row
Did not
use

Applications

Testing
Up to
More than
or
50% of 50% of direct
piloting
direct
production, All direct
only production but not all production

Don’t
know

Machine vision......................................................
Speech recognition..............................................
Predictive maintenance.......................................
Artificial intelligence-enabled
industrial robots...................................................
Automated guided vehicles (AGV).....................

34

In 2021, which of the following factors prevented or delayed the use of artificial intelligence at this
establishment?
Select all that apply
Difficulty identifying activities or business use cases to which artificial intelligence can be applied
Uncertainty about government regulations or industry standards
Level of artificial intelligence expertise or skills at this establishment
Cost
Employee attitudes towards artificial intelligence
None of the above. Artificial intelligence is widely or increasingly used at this establishment.

SECTION E
Expectations
The following examples illustrate how a plant could complete the type of questions asked in this section. All examples
are fictional. If your forecasts do not include the level of detail requested or do not exist, please report according to
your best judgment. Estimates are acceptable.
Example A: Jane Doe is filling out this survey for Plant A. In 2021, Plant A had approximately $4,500,000 in products
shipped, with a forecast of $4,750,000 in 2022.
For calendar years 2021 and 2022, what are the approximate dollar values of products shipped, including interplant
transfers, exports, and other receipts at this establishment? Exclude freight charges and excise taxes.
For 2021 calendar year ……………………………………………..................................



 

Estimate for 2022 calendar year……………………………………………....................



 

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Example B: Jane also knows that business at Plant A is forecasted to grow approximately an additional 5%
in 2023, with predicted annual value of products shipped of $5 million. However, Jane knows there is some
uncertainty with that forecast and that the value of products shipped next year could be more or less than
$5 million depending on consumer demand, price of materials, and other uncertainties in the market. Given
this uncertainty, this is how Jane would complete the following uncertainty forecast table for Plant A’s
values of products shipped for 2023.
Looking ahead to the 2023 calendar year, what is the approximate dollar value of products shipped you
would anticipate for this establishment in the following scenarios, and what likelihood do you assign to
each scenario?
Percentage likelihood
(values in this column
2023 scenarios,
Approximate dollar value
should sum to 100)
from lowest to highest
of shipments in 2023
LOWEST



 

 

LOW



 

 

MEDIUM



 

 

HIGH



 

 

HIGHEST



 

 
Total

35

36



For calendar years 2021 and 2022, what are the approximate dollar values of products shipped, including
interplant transfers, exports, and other receipts at this establishment? Exclude freight charges and excise taxes.
For 2021 calendar year................................................................................................





Estimate for 2022 calendar year.................................................................................





Looking ahead to the 2023 calendar year, what is the approximate dollar value of products shipped you would
anticipate for this establishment in the following scenarios, and what likelihood do you assign to each scenario?
2023 scenarios,
from lowest to highest

Approximate dollar value
of shipments in 2023

Percentage likelihood
(values in this column
should sum to 100)

LOWEST







LOW







MEDIUM







HIGH







HIGHEST






Total

37

100

100



For the following dates, what was the total number of employees (full-time plus part-time) on the payroll at
this establishment? Exclude full- or part-time leased employees whose payroll was filed by an employee leasing
company, temporary staffing obtained from a staffing service, and purchased professional and technical services.
Number

On March 12, 2021.......................................................................................................
On March 12, 2022.......................................................................................................

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38

Looking ahead to the 2023 calendar year, approximately how many employees would you anticipate on
this establishment’s payroll as of March 12, 2023 in the following scenarios, and what likelihood do you
assign to each scenario?
Percentage likelihood
2023 scenarios,
Approximate number of employees (values in this column
should sum to 100)
from lowest to highest
on payroll as of March 12, 2023
LOWEST



LOW



MEDIUM



HIGH



HIGHEST


Total

100



SECTION F
Background Characteristics
Year

39

What year did you start working at this establishment?.................................................................

40

What was the number of managers at this establishment for the pay period including March 12, 2021?
A manager is someone who has employees reporting directly to them, with whom they meet on a
regular basis, and whose pay and promotion they may be involved with, e.g., Plant Manager, Human
Resource Manager, Quality Manager.
Number

Estimates are acceptable
Number of managers at this establishment...............................................................

41

In 2021, what was the percent of managers at this establishment with a bachelors degree?
20% or less
21-40%
41-60%
61-80%
More than 80%

42

In 2021, what was the percent of non-managers at this establishment with a bachelors degree?
0%
1-10%
11-20%
More than 20%

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43

In 2021, what percent of all employees at this establishment were members of a labor union?
0%
1-20%
21-40%
41-60%
61-80%
More than 80%

44

In 2021, which of the following best described the production of this establishment?
Job shop
Batch production
Cellular manufacturing
Continuous flow (other than cellular manufacturing)
Research and development or prototyping

45

In 2021, was this establishment part of a firm which had production establishments in other countries?
Yes
No

46

In 2021, did your company retain an external Certified Public Accountant to conduct an audit, review, or
compilation of its financial statements?
An audit is the examination of an entity’s accounting records and the physical inspection of the company’s
assets. The audit is conducted by a certified public accountant who reports the results of the audit in a written
audit opinion given to the company.
A review is a reduced form of an audit. The main difference between a review and an audit is that the review
does not involve any tests of balances, which are a core part of the steps involved in an audit. This means
there are no independent verifications of the client’s account balances.
A compilation refers to a company’s financial statements that have been prepared or compiled by an outside
accountant. Unlike a review or audit, in a compilation the outside accountant only converts the client’s data into
financial statements without providing any assurances or auditing services.
Yes - To conduct an audit
Yes - To conduct a review
Yes - To conduct a compilation
No (If no, SKIP to Question 49.)
Do not know (If do not know, SKIP to Question 49.)

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47

In 2021, did the external Certified Public Accountant visit this establishment in person in association with the
company’s audit, review, or compilation?
Yes, the external Certified Public Accountant visited this establishment in person
No, but the external Certified Public Accountant visited this establishment remotely
(for example, telephone interview or videoconference)
No, the external Certified Public Accountant did not visit this establishment in person or remotely
(If the external Certified Public Accountant did not visit this establishment in person or remotely,
SKIP to Question 49.)
Do not know (If do not know, SKIP to Question 49.)

48

In 2021, which of the following activities did the external Certified Public Accountant conduct at this
establishment (in person or remotely)?
Select all that apply
Inventory control tests
Employee control tests
Expense control tests
Cash management tests
Accounts receivable control tests
Materials control tests
None of the above
Other – Specify

REMARKS (Please use this space for any explanations that may be essential in understanding your reported data.)

49

CERTIFICATION - This report is substantially accurate and was prepared in accordance with the instructions.
Is the time period covered by this report a calendar year?
Yes

MM

No - Enter time period covered

ൺ

YYYY
/

FROM

Name of person to contact regarding this report

MM

YYYY
/

TO
Title

Telephone Number
MM

Date completed

Internet email address

DD

YYYY

ൺ

Thank you for completing your 2021 MANAGEMENT AND ORGANIZATIONAL PRACTICES SURVEY.
Please keep a copy of your responses for your records.
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