Justification for Burden Increase

Justification for Burden Increase.docx

Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys

Justification for Burden Increase

OMB: 0917-0036

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Justification for Burden Increase

An increase in burden hours (40,000) and responses (105,000) is due to an expected increase in the use of patient/customer satisfaction surveys at IHS hospitals and clinics, as a result of the Improving Patient Care initiative and in order for these entities to meet Joint Commission and other health organization's (i.e., state) accreditation standards.


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