0917-0036 Indian Health Service (IHS) RPMS Stakeholder Survey – Re

Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys

2015 RPMS User Survey FINAL for OMB

OMB: 0917-0036

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OMB Form No. 0917-0036

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Indian Health Service (IHS) RPMS Stakeholder Survey – Resource and Patient Management System Program Operational Analysis Needs Assessment



  1. With which IHS Area are you affiliated?

Alaska

Albuquerque

Bemidji

Billings

California

Great Plains

Nashville

Navajo

Oklahoma

Phoenix

Portland

Tucson

Headquarters

Other

If other, please specify


  1. What is your organization’s affiliation?

Indian Health Service

Tribal

Urban

Other

If other, please specify


  1. My job responsibilities are:

Mostly outpatient

Mostly inpatient

Both outpatient and inpatient

Other (Area, Headquarters, residential treatment facility, etc.)

If other, please specify


  1. Please indicate your discipline areaCheck all that apply

Behavioral Health

Business Office

Clinical Application Coordinator

Coding

Community Health Representative

Finance

Health Information Management

Information Technology

Laboratory

Nursing

Pharmacy

Provider, Medical (e.g. physician, nurse practitioner, physician assistant)

Provider, Other (e.g. dental, optometry, physical therapy, etc.)

Purchased and Referred Care (Contract Health)

Radiology

Other

If other, please specify


  1. How long have you used the RPMS System (or any modules)?

    1. Less than 6 months

    2. More than 6 months to less than 2 years

    3. More than 2 years to less than 5 years

    4. More than 5 years


  1. How often do you use the RPMS System (or any modules)?

    1. Daily

    2. Frequently (one or more times a week)

    3. Infrequently (a few times a month)

    4. Rarely

    5. Do not use RPMS at all


  1. Have you ever used a system other than RPMS for the type of work that you do?

    1. Yes / No


  1. If yes, please provide any comments comparing that system(s) to RPMS:



  1. How satisfied are you with each of the identified RPMS modules and information technology applications? Please only respond for modules you actually use.


Rating Scale – 5 – Very Satisfied; 4 – Satisfied; 3 – Neutral; 2 – Unsatisfied; 1 – Very Unsatisfied


 

Satisfaction Rating

Accounts Receivable


Behavioral Health System


Clinical Reporting System


Clinical Scheduling (roll-and-scroll)


Community Health Representative System


Diabetes Management System


Electronic Dental Record (Dentrix)


Electronic Health Record


HIV Management System


iCare


IHS Patient Registration (roll-and-scroll)


Immunization Tracking System


Inpatient Pharmacy


Laboratory


Outpatient Pharmacy


Patient Care Component


Pharmacy Point-of-Sale System


Practice Management Suite – Registration


Practice Management Suite – Admissions, Discharges, Transfers


Practice Management Suite – Scheduling


Purchased and Referred Care (Contract Health System)


Radiology


Referred Care Information System (in EHR)


Referred Care Information System (roll-and-scroll)


Third Party Billing System


VistA Imaging


IHS e-mail services


IHS.gov Web site


IHS VPN (remote network access)




  1. Please provide comments telling us why you responded the way you did. What are you most satisfied with and/or what are the problems contributing to your dissatisfaction with a particular module or IT application?

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  1. Do the identified RPMS modules and IT applications provide you with the functions you need to do your job effectively? Please only respond for modules you actually use.


 

Yes

Partially

No

Accounts Receivable




Behavioral Health System




Clinical Reporting System




Clinical Scheduling (roll-and-scroll)




Community Health Representative System




Diabetes Management System




Electronic Dental Record (Dentrix)




Electronic Health Record




HIV Management System




iCare




IHS Patient Registration (roll-and-scroll)




Immunization Tracking System




Inpatient Pharmacy




Laboratory




Outpatient Pharmacy




Patient Care Component




Pharmacy Point-of-Sale System




Practice Management Suite – Registration




Practice Management Suite – Admissions, Discharges, Transfers




Practice Management Suite – Scheduling




Purchased and Referred Care (Contract Health System)




Radiology




Referred Care Information System (in EHR)




Referred Care Information System (roll-and-scroll)




Third Party Billing System




VistA Imaging




IHS e-mail services




IHS.gov Web site




IHS VPN (remote network access)





  1. Thinking about your responses to question 11, please provide ideas or comments on how to change RPMS and/or its modules to better support your responsibilities.

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  1. Should any of the RPMS modules or IT applications be replaced? Please only respond for modules you actually use.


 

Yes

No

Accounts Receivable



Behavioral Health System



Clinical Reporting System



Clinical Scheduling (roll-and-scroll)



Community Health Representative System



Diabetes Management System



Electronic Dental Record (Dentrix)



Electronic Health Record



HIV Management System



iCare



IHS Patient Registration (roll-and-scroll)



Immunization Tracking System



Inpatient Pharmacy



Laboratory



Outpatient Pharmacy



Patient Care Component



Pharmacy Point-of-Sale System



Practice Management Suite – Registration



Practice Management Suite – Admissions, Discharges, Transfers



Practice Management Suite – Scheduling



Purchased and Referred Care (Contract Health System)



Radiology



Referred Care Information System (in EHR)



Referred Care Information System (roll-and-scroll)



Third Party Billing System



VistA Imaging



IHS e-mail services



IHS.gov Web site



IHS VPN (remote network access)




  1. Please provide any clarifying comments about your answers.

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  1. Please rate the usability of each module and IT application that you use for your job. Usability refers to the ease of use of the system. For example, do you have to scroll or click through several screens to find related information or is the information easily available?



Rating Scale - 2 Easy to Use; 1 Usable; 0 Not easy to Use




Usability Rating

Accounts Receivable


Behavioral Health System


Clinical Reporting System


Clinical Scheduling (roll-and-scroll)


Community Health Representative System


Diabetes Management System


Electronic Dental Record


Electronic Health Record


HIV Management System


ICare


IHS Patient Registration (roll-and-scroll)


Immunization Tracking System


Inpatient Pharmacy


Laboratory


Outpatient Pharmacy


Patient Care Component


Pharmacy Point-of-Sale System


Practice Management Suite – Registration


Practice Management Suite – Admissions, Discharges, Transfers


Practice Management Suite – Scheduling


Purchased and Referred Care (Contract Health System)


Radiology


Reference Lab


Referred Care Information System


Referred Care Information System (roll-and-scroll)


Third Party Billing System


VistA Imaging


IHS e-mail services


IHS.gov Web site


IHS VPN Tool (remote network access)




  1. Based on your responses to the previous question, do you have suggestions for improvements in usability?





  1. Please provide ideas or comments for additional capabilities, functions or applications that would improve your satisfaction with IHS information technology used in health care.

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  1. Please provide ideas or comments for improvements to other aspects of IHS information technology services.

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According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0917-0036.  The time required to complete this information collection is estimated to average ten minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Health & Human Services, OS/OCIO/PRA, 200 Independence Ave., S.W., Suite 336E, Washington D.C. 20201, Attention: PRA Reports Clearance Officer.


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