| Estimated Annual Burden Hours and Costs for IMLS Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) |
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| 3137-NEW |
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| Action |
No. of respondents |
Frequency |
Time per Response (hours) |
Annual hour burden |
How estimated |
Cost |
| Customer Interviews |
500 |
one time |
0.5 |
250 |
500 individual interviews averaging 30 min each |
$7,525.00 |
| Focus Groups |
450 |
one time |
1.5 |
675 |
15 segmented focus group with ave 30 participants per group spending 90 min each |
$20,317.50 |
| Customer Feedback Survey |
2,000,000 |
one time |
0.05 |
100,000 |
Ceiling estimate of 2,000,000 |
$3,010,000.00 |
| User Testing (Rapid Feedback) |
400 |
one time |
0.25 |
100 |
20 users spendiing 15 min each for 20 services/products tested |
$3,010.00 |
| User Testing (Deep Dive) |
200 |
one time |
0.5 |
100 |
20 users spending 30 min each for 10 new services/products |
$3,010.00 |
| TOTALS |
2,001,550 |
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101,125 |
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$3,040,852.50 |
| Based on current mean average hourly wage for library staff and museum curators, BLS Occupational Employment and Wages, 2020 |
| https://www.bls.gov/oes/current/oes254022.htm |
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Librarians |
$30.56 |
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| http://www.bls.gov/oes/current/oes254012.htm#st |
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Museum Curators |
$29.64 |
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Average |
$30.10 |
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