Customer Satisfaction Survey; Pet Bird Quarantine Business Process Improvement Project

Pet Bird Import Home Quarantine Survey
You have received this survey because of your involvement with the USDA
Animal and Plant Health Inspection Services (APHIS) Veterinary Services Pet
Bird Home Quarantine program. Please provide your input on the process by
answering the questions in the survey.
1. Were you able to easily find information about pet bird quarantine procedures and
process on the Veterinary Services Web site? If not, what suggestions do you have for
improving access to the information?

OK
2. Did Veterinary Services serve you well during the importation and quarantine process?
Include your response to your experience with permit issuance (timeliness, communication,
thoroughness), work with the Port Veterinarian (punctuality, courtesy, apparent skill level,
services provided) and the home quarantine visit itself.

OK
3. What is your idea or concept of the risk associated with re-imports of U.S.-origin pet
birds? Why do you think Veterinary Services handles these imports the way we do?

OK
4. Overall, what went well with your experience?

OK
5. Overall, what can we improve on?

OK
DONE

According to the Paperwork Reduction Act of 1995, an agency may not conduct or
sponsor, and a person is not required to respond to, a collection of information unless
it displays a valid OMB control number. The valid OMB control number for this
information collection is 0579-0377. The time required to complete this information
collection is estimated to average 15 minutes per response, including the time for
reviewing instructions, searching existing data sources, gathering and maintaining the
data needed, and completing and reviewing the collection of information.

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APPROVED
0579-0377
Exp.:
XX/XX/XXXX