VIPr Mobile Check-In Change Comparison Document

Email Message: Screen Changes
Original Design:

Change:

•

Includes link to appointment location address

•

The street address is removed

•

Includes imbedded map

•

Imbedded map has been removed

•

Phone number removed

Text Message Link
Original:

Change:
• No Change

Welcome Screen
Original:

Change:

•

•

Includes link to appointment location address

The link to the address is disabled

Privacy Act
Original:

Change:
•

Removed sentence: “For More information Visit
WWW.SSA.GOV/Privacy”

Optional: Full Privacy Act Statement
Original:

Displayed When User Selects Link to
Privacy Statement:
•

• Not part of original submission

Opens in new tab

Covid Screener 1
Original:

Change:

• No Change

Covid Screener 2
Original:

Change:

• No Change

Accessibility Screener
Original:

Change:

• No Change

Ticket Number Confirmation
Original:

Change:
Removed “Please be seated in the office lobby and”

Text Summons
Original:

Change:
•

• Not included in original package

Added text message that communicates to visitor that their
number has been called and directs them to their interview location

Email Summons
Original:

Change:
•

• Not included in original package

Added email summons

Covid Fail
Original:

Change:
Revised message in yellow banner for clarity

ReCAPTCHA Fail
Original:

Change:
•

Removing the original ReCAPTCHA fail messaging and replacing with
standardized Agency level messaging.

Message: More Than 15 Minutes Early
Original:

Change:
•

Revised language in yellow banner to increase clarity.

•

Removed imbedded link to address.

After 15 Minutes Check-In Window
Original:

Change:
•

Revised Language in Yellow banner to increase clarity.

•

Added appointment details and address.

Already Checked In
Original:

Change:
•

Removed from top of message: “Mobile Check-In Completed. You
have already completed your check-in. Please wait to be called to
interviewing location.”

•

Removed the language: “be seated in the office lobby and” from the
green banner.

•

Removed option to continue in Spanish.

Back Button Disabled
Original:

Added The Following Screen:
•

• Not included

Displayed if browser’s Back button is selected while the user is on the
Ticket Number screen.

Cannot Check-In After 4PM Local Time
Original:

Change:
•

Added “If you missed your appointment, please contact us to
reschedule”.

Link Expired
Original:

Change:
•

Amended language in yellow banner

System Unavailable
Original:

Change:
•

• Not included

Added new screen: Displayed if there is a system failure which
prevents the user from checking in via the Mobile Check-In app.