VIPr Mobile Check-in Screen Package - Current

VISITOR INTAKE PORTAL (VIP) MOBILE DESIGN
OMB SCREEN PACKAGE, VER 7.0
VIP MOBILE SOFTWARE DESIGN
SEPTEMBER 30, 2021

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Screen Package – VIPr Mobile Check-In

Table of Contents

1. Design Specification Document Version Information........................................................................ 3
2. Customer Communication Messages ............................................................................................... 4
2.1.

Email Confirmation ..........................................................................................................................4

2.2.

Text Message with Link to Mobile Check-In ....................................................................................5

3. Mobile Check-In Screen Designs .................................................................................................................6
3.1.

Appointment Details ........................................................................................................................6

3.2.

Privacy Act ........................................................................................................................................7

3.3.

COVID Screener 1 .............................................................................................................................8

3.4.

COVID Screener 2 .............................................................................................................................9

3.5.

Accessibility Screener.................................................................................................................... 10

3.6.

Ticket Number Confirmation ........................................................................................................ 11

4. System Messages ..................................................................................................................................... 12
4.1.

Outside of 30 Minute Check-in Window ...................................................................................... 12

4.2.

After 15 Minute Check-In Window, Check-in Code Expired ......................................................... 13

4.3.

Already Checked-In ....................................................................................................................... 14

4.4.

Cannot Check-in After 4pm Local Time ........................................................................................ 15

4.5.

Check-in Link No Longer Valid ...................................................................................................... 16

4.6.

COVID Fail...................................................................................................................................... 17

4.7.

Recaptcha Fail ............................................................................................................................... 18

4.8.

Back Button System Message ....................................................................................................... 19

5. Appendix A – UXG Contact Information for Analysts, Developers and Others ..................................... 20

DCS/OPPM/DUEA/UXG

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Screen Package – VIPr Mobile Check-In

1. Design Specification Document Version Information
The first release of this design specifications document as a project deliverable is numbered 1.0.
Subsequent revisions are numbered 1.1, 1.2, 1.3, etc. Content revisions are listed below with
corresponding page numbers.
Version
Number

Date

Content Revisions

Page
#

Revised
by

1.0

08/31/2021

N/A

N/A

N/A

2.0

9/7/2021

Updates per PdOs.

All

3.0

9/17/2021

Updated per requested revisions to the language on the “more than 15
minutes before” screen and new proposed language revision for the ticket
confirmation screen.

All

Lauren
Dawson
Lauren
Dawson

4.0

9/23/2021

5.0

9/23/2021

6.0

9/24/2021

7.0

9/30/2021

DCS/OPPM/DUEA/UXG

Also, all buttons and system messages (moved within Warning Notices) may
have changed per the Design System team’s UEF Review. See notes from
9/13/2021.
Changes per PdOs on 9/22/2021.
•
Changed button language on Email Confirmation.
•
Made text edits on the Link to Mobile Check-In Text Message
screen. (Then changed back when outside of Char Limit)
•
Checked all versions of the word “check-in” for hyphen.
Changes per PdOs on 9/23/2021
•
Changed Prefiero Español to: Prefiero español
•
Changed language on text message to fit 160 char
•
Changed all Continuar en español to lowercase “e”
•
Removed hyphens from “check in” where it was a verb throughout.
•
Added Exit buttons to error messages for consistency
Per PdOs, added the OMB Number and Expiration Date Footer to the Appt
Details page.
Updated the language on the AIT page from “call” to “serve”.

All

Lauren
Dawson

All

Lauren
Dawson

Appt
Details
Page
AIT
Page

Lauren
Dawson
Lauren
Dawson

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Screen Package – VIPr Mobile Check-In

2. Customer Communication Messages
2.1. Email Confirmation

DCS/OPPM/DUEA/UXG

4

Screen Package – VIPr Mobile Check-In

2.2. Text Message with Link to Mobile Check-In

DCS/OPPM/DUEA/UXG

5

Screen Package – VIPr Mobile Check-In

3. Mobile Check-In Screen Designs
3.1. Appointment Details

DCS/OPPM/DUEA/UXG

6

Screen Package – VIPr Mobile Check-In

3.2. Privacy Act

DCS/OPPM/DUEA/UXG

7

Screen Package – VIPr Mobile Check-In

3.3. COVID Screener 1

DCS/OPPM/DUEA/UXG

8

Screen Package – VIPr Mobile Check-In

3.4. COVID Screener 2

DCS/OPPM/DUEA/UXG

9

Screen Package – VIPr Mobile Check-In

3.5. Accessibility Screener

DCS/OPPM/DUEA/UXG

10

Screen Package – VIPr Mobile Check-In

3.6. Ticket Number Confirmation

DCS/OPPM/DUEA/UXG

11

Screen Package – VIPr Mobile Check-In

4. System Messages
4.1 Outside of 30 Minute Check-in Window

DCS/OPPM/DUEA/UXG

12

Screen Package – VIPr Mobile Check-In

4.2 After 15 Minute Check-in Window, Check-in Code Expired

DCS/OPPM/DUEA/UXG

13

Screen Package – VIPr Mobile Check-In

4.3 Already Checked-in

DCS/OPPM/DUEA/UXG

14

Screen Package – VIPr Mobile Check-In

4.4 Cannot Check-in After 4pm Local Time

DCS/OPPM/DUEA/UXG

15

Screen Package – VIPr Mobile Check-In

4.5 Check-In Link No Longer Valid

DCS/OPPM/DUEA/UXG

16

Screen Package – VIPr Mobile Check-In

4.6 COVID Fail

DCS/OPPM/DUEA/UXG

17

Screen Package – VIPr Mobile Check-In

4.7 Recaptcha Fail

DCS/OPPM/DUEA/UXG

18

Screen Package – VIPr Mobile Check-In

4.8 Back Button System Message

DCS/OPPM/DUEA/UXG

19

5. Appendix A - UXG Contact Information for Analysts, Developers and Others
For information about any of the content included in this design specifications document, contact the
User Experience Group (UXG) Project Lead for this project and/or the appropriate project team
member (for some projects a UXG designer may have specialized knowledge of one or more parts of
the design).
To ensure a timely response to your inquiry in case of absence, please cc: the UXG Team Lead.

Name

Project Role

Email

Phone

Specialized Project
Knowledge

Nancy Taylor-Thomas

UXG Team Lead

[email protected]

(410) 965-0215

All

Sarah Ward

UXG Project Lead

[email protected]

(410) 965-6760

All

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