6600-59 OMBudsman Consumer Compliance Post-Examination Survey

Ombudsman Post-Examination Surveys

6600-59 DCP-After-Exam-Survey

OMB: 3064-0218

Document [pdf]
Download: pdf | pdf
OMB Control Number: 3064-NEW
Expiration Date: TBD
BURDEN STATEMENT
An agency may not conduct or sponsor and respondents are not required to respond to a collection of information unless
it displays a valid OMB Control Number. This collection of information has been reviewed and approved by the Office
of Management and Budget (OMB) under Control Number 3064-NEW. Public reporting burden for this collection of
information is estimated to average 45 minutes per response, including the time for reviewing instructions, searching
existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of
information. Send comments regarding this burden estimate or any other aspect of this collection of information,
including suggestions for reducing this burden to, the Paper Reduction Act Clearance Officer, Legal Division, Federal
Deposit Insurance Corporation, 550 17th St. NW, Washington, D.C. 20429; and to the Office of Management and Budget,
Paperwork Reduction Project (3064-0127), Washington, D.C., 20503.
Continue

FDIC 6600/59

INSTRUCTIONS: Please respond to the following questions regarding your recent Compliance and/or CRA examination
from the FDIC. Completing the questions will help us evaluate and identify ways to improve the quality and efficiency of our
examination process. Your responses will be kept confidential.

1. Pre-Examination Process
a.
b.
c.
d.
e.

b.
c.
d.
e.
f.
g.
h.

b.
c.
d.

Strongly
disagree

Somewhat
disagree

The examiners effectively described the examination's scope and


objectives.


The examiners were knowledgeable about your institution.
The examiners demonstrated a thorough understanding of the


applicable consumer compliance laws and regulations.


The examiners were responsive to your questions and concerns.


The examiners treated you professionally.
The examiners communicated effectively with your management


throughout the examination, clearly and concisely discussing areas of
concerns, preliminary findings and recommendations.
The examiners provided management an opportunity to consider the


preliminary findings, and provide responses or affirmative actions to
mitigate identified areas of concern.
Recommendations regarding the examiners or best practices observed during the examination::

3. Virtual Process
a.

Somewhat
disagree

Neither
agree nor
disagree

Somewhat
agree

Strongly
agree

The lead-time provided to gather information for the





examination was sufficient.





The pre-examination requests were reasonable in scope.
Examiners used materials requested in the pre-examination





process during the examination
The pre-examination request made the overall examination





process more efficient
Recommendations to improve the pre-examination process or best practices employed by examiners as part of the examination:

2. Examiners
a.

Strongly
disagree

The blend of on-site and off-site activities seemed
reasonable.
If technical issues were encountered, they were resolved in a
timely manner and with minimal disruption.
Virtual interactions and communications with examiners
were effective

Neither
agree nor
disagree

Somewhat
agree

Strongly
agree








































Strongly
disagree

Somewhat
disagree

Neither
agree nor
disagree

Somewhat
agree

Strongly
agree































Recommendations to improve the virtual process of the examination or best practices employed by examiners as part of the
examination:

FDIC 6600/59

Strongly
disagree

4. Examination Process
a.
b.
c.

d.
e.

All major findings of the examination were discussed with

management prior to receipt of the Report of Examination.
Preliminary findings for Specialty areas were discussed with

management prior to or during the exit/concluding meeting.
Material changes in the Report of Examination, as compared
to the preliminary findings and conclusions disclosed during

the examination or at the exit meeting, were discussed with
management prior to the receipt of the Report of
Examination.

The examination was completed in a reasonable timeframe.
Recommendations to improve the examination process or best practices employed by

Strongly
disagree

5. Report of Examination
a.
b.
c.
d.
e.
f.

b.
c.

Somewhat
agree

Strongly
agree

































examiners as part of the examination:

Somewhat
disagree

Neither
agree nor
disagree

Somewhat
agree

Strongly
agree

The Report accurately reflected the examination findings and




recommendations conveyed during the examination.




The Report was easy to understand.
The Report accurately portrayed your institution's practices




and condition.
The transmittal letter and other written communication




concerning the Report were clear and concise.
The Report contained useful recommendations for improving




your compliance practices and/or CRA program.
Recommendations to improve the Report of Examination or best practices employed by examiner as part of the examination:

6. Overall
a.

Neither
agree nor
disagree

Somewhat
disagree

The examination findings will assist you in enhancing your
compliance management system and/or CRA program.
The examination was conducted in a fair and objective manner
Other comments or recommendations:







Strongly
disagree

Somewhat
disagree

Neither
agree nor
disagree

Somewhat
agree

Strongly
agree





















7. Optional:

Would you like the FDIC Office of the Ombudsman to confidentially contact you about your institution's recent
examination or any other matter?

Yes

No

☐

☐

If yes, complete the information below and your survey will be forwarded to the FDIC Office of the Ombudsman.
Your name:
Telephone number:
The Office of the Ombudsman (1-877-ASK-FDIC (877-275-3342), Option 3) is available to confidentially discuss problems with, or concerns about,
your examination. The Office of the Ombudsman's mission is: to be an effective, neutral, and confidential resource and liaison for the banking
industry and the general public; to facilitate the resolution of problems and complaints in a fair, impartial and timely manner; to provide prompt,

FDIC 6600/59

meaningful feedback; and to influence positive change at the FDIC.

FDIC 6600/59


File Typeapplication/pdf
File TitleDCP After Exam Survey
SubjectDCP After Exam Survey
AuthorFDIC
File Modified2021-12-23
File Created2021-12-23

© 2024 OMB.report | Privacy Policy