FDA Food Industry COVID-19 Survey electronic version

OMB Control No. 0910-0360 Expiration Date: 10/31/2023

Paperwork Reduction Act Statement: According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0910-0360. The time required to complete this information collection is estimated to average 10 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.

Send comments regarding this burden estimate or any other aspects of this collection of information, including suggestions for reducing burden to [email protected].

Food and Drug Administration; Food Industry Customer Satisfaction Survey; Coronavirus Disease 2019 (COVID-19)

We are conducting a survey of Food and Drug Administration (FDA) registered food facilities in geographical areas or communities that are experiencing a rise in COVID-19 cases or are anticipated to do so, and your facility is located in one of these areas. Our purpose is to seek input on whether FDA’s COVID-19 information for the food industry has been useful, to see how food facilities are doing, and to offer our assistance if needed.

This contact is not pre-announcing any inspections and is not a part of a regulatory inspection. Your participation or nonparticipation is completely voluntary. Your responses to the following electronic survey do not affect your eligibility for receipt of any FDA services and will not have an effect on future FDA inspections or your facility’s compliance status.

FDA has been working closely with other federal agencies, including the Centers for Disease Control and Occupational Safety and Health Administration and United States Department of Agriculture, as well as state and local health departments, and others to provide information and technical assistance to food facilities in need, all available on our COVID-19 webpage. We want to make sure that our materials are as helpful as possible to you, and we will take your feedback into consideration for our future work.

We have established a process by which FDA-regulated human food facilities can request dialogue with FDA on issues related to continuing or restarting food production safely during the pandemic. The introductory email contains a link to request technical assistance and a list of the various COVID-19 resources available. (While this process is for human food facilities, our offer for technical assistance still applies to animal food facilities and you can report into the reporting mechanism linked on the FDA Foods COVID-19 webpage or contact CVM directly at [email protected].)

INSTRUCTIONS:

We’d like to ask you a few questions to better learn about your facility’s experience with COVID-19 and what if any, challenges you are experiencing right now. We also want to ask about any experience you may have had in using the COVID-19 tools for food facilities on the FDA website. This survey should only take 10 minutes.

Several questions provide opportunities for open text comments. You are encouraged to use these comment areas to explain or elaborate on your answers. When submitting information in open text response fields in the survey, please take care not to submit unnecessary and/or sensitive information, such as Social Security Numbers (SSNs), etc.  

Thank you for your time and attention.

Please provide your name and title.

(Q1) First, have you experienced or are you currently experiencing a reduction or slowdown in your production due to COVID-19?

• Yes

If yes, please check all that apply, describe what has happened in your facility and do you expect this reduction or slowdown in operations will continue:

• Decreased labor availability due to worker health

• Decreased raw material availability

• Decreased customer demand

• Other (please describe)

• No

(Q2) Before receiving the introductory email, were you aware that FDA’s website has several COVID-19-related guidances and other tools for the food industry?

• Yes

If Yes, was the information helpful? Please specify:

• No

(Q3) Before receiving the introductory email, were you aware that FDA-regulated food facilities can request dialogue with FDA on issues related to continuing or restarting safe food production during the pandemic?

• Yes

If Yes, was the information helpful? Please specify:

• No

(Q4) Are you currently experiencing COVID-19 challenges with receiving supplies needed to manufacture your food products?

• Yes

If Yes, please describe:

• No

(Q5) Do you have any additional feedback you would like to provide?

• Yes

If Yes, please describe:

• No

Thank you for taking the time to answer our questions and providing feedback. This survey is part of our efforts to seek input on whether FDA’s COVID-19 information for the food industry has been useful, closely monitor the impact of COVID-19 on the food supply and offer our assistance if needed.

If you are currently experiencing challenges in your operations, and would like one of our technical experts to discuss any issues you are having related to continuing or restarting safe food production, please click on the following link: Report Closure/Reduction and/or Request Assistance, and an FDA technical expert will contact you as requested.