BTFA Trust Beneficiary Call Center Journey Mapping

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

OMB: 1090-0012

IC ID: 245027

Information Collection (IC) Details

View Information Collection (IC)

BTFA Trust Beneficiary Call Center Journey Mapping 2020-BTFA-CX1
 
Unchanged
 
Voluntary
 

Document Type Form No. Form Name Instrument File URL Available Electronically? Can Be Submitted Electronically? Electronic Capability
Other-Telephone Discussion Guide - Journey Mapping BTFA Journey Mapping - Telephone Discussion Guide -September 2020.docx Yes Yes Fillable Fileable

General Government Executive Functions

 

84 0
   
Individuals or Households
 
   100 %

  Requested Program Change Due to New Statute Program Change Due to Agency Discretion Change Due to Adjustment in Agency Estimate Change Due to Potential Violation of the PRA Previously Approved
Annual Number of Responses for this IC 84 0 0 0 0 84
Annual IC Time Burden (Hours) 105 0 0 0 0 105
Annual IC Cost Burden (Dollars) 0 0 0 0 0 0

Title Document Date Uploaded
Request for Approval ICR BTFA Journey Mapping_A11 Section 280 Clearance (1).docx 12/28/2020
            Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.

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