SUPPORTING
STATEMENT FOR
PAPERWORK REDUCTION ACT
SUBMISSION
MyTravelGov Account Creation
OMB
Number 1405-XXXX
Insert
Form Number
JUSTIFICATION
Why is this collection necessary and what are the legal statutes that allow this?
A core part of the mission of the Department of State is to assist U.S. citizens overseas, and customer-oriented online applications and services enabled by this collection are an important tool in fulfilling that mission. A recent Executive Order, E.O. 14058 Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government, has directed federal agencies to “use technology to modernize Government and implement services that are simple to use, accessible, equitable, protective, transparent, and responsive for all people of the United States.” The Office of Management and Budget has mandated the Department of State to develop online application tools for consular services such as applications for passport renewal or issuance of a Consular Report of Birth Abroad. In order to offer online application services, the Department must offer individuals the ability to create secure, online accounts from which they can complete applications for services. MyTravelGov is the customer-facing platform for customer account management. With this platform, individuals will provide basic biographical data (full name, email address, and optional mailing address) to create unique, password protected accounts. Relevant statutes include 8 U.S.C. 1104 (Powers and Duties of the Secretary of State), 22 U.S.C. 211a (Authority to Grant, Issue and Verify Passports), 22 U.S.C. 2651a (Organization of the Department of State), 22 U.S.C. 2705 (Documentation of Citizenship), and 22 U.S.C. 3904 (Functions of Service).
What business purpose is the information gathered going to be used for?
The
information is requested in order to be used by
the MyTravelGov electronic
portal to create secure accounts for individuals applying for
certain consular services online. Once an individual creates an
account with a unique password, the password will be the primary
information the platform will use to make an account
available to an authorized user. The platform will
use the individual’s email address in the second step of a
two-factor authentication process. Once a user successfully
accesses their account, they can complete applications for
services, check the status of submitted applications, or
communicate with consular specialists regarding services. The
applications for services will retain the OMB numbers currently
assigned to the paper-only versions of
those forms.
In future releases,
the MyTravelGov electronic
portal will provide enhanced service by pre-populating the gathered
information into applications submitted through the portal.
Is this collection able to be completed electronically (e.g. through a website or application)?
The
collection of information will be entirely electronic and is
accessed from the homepage of travel.state.gov.
The sole use of the gathered information will be to create an online
account for secure submission of applications for consular services.
One service is currently in the pilot stage, and a second service
will be a limited release. However, the Department will develop
electronic application processes for a wide range of available
services. Once services are globally released, the Department
will encourage individuals to use the electronic applications instead
of paper applications, creating a greater need for persons to
create MyTravelGov accounts. However, some
segments of the population will continue to need access to paper
application forms due to limited access to computers and/or
internet.
Does this collection duplicate any other collection of information?
MyTravelGov is the first end-to-end electronic application platform for consular services provided to U.S. citizens by the Department. The collection of information for the purpose of creating a unique, secure account is not duplicative of any other collection by the Department.
Describe any impacts on small business.
MyTravelGov does not involve small businesses or other small entities.
What are consequences if this collection is not done?
In order for the Department to provide the public with electronic submission of applications for consular services, we must provide secure electronic transmission and storage of the personally identifiable information contained in those applications. This requires that individuals have unique, secure accounts. These accounts cannot be created without the basic data of name, email address, and an optional mailing address. A lack of unique, secure accounts would hinder or prevent secure communication between an applicant and the Department regarding potentially sensitive information of their case. The Department’s policy is to provide modern, efficient services to individuals in a fiscally responsible manner. In order to do this, we must provide electronic application services to the public.
Are there any special collection circumstances?
No such special circumstances exist.
Document publication (or intent to publish) a request for public comments in the Federal Register
The Department published a notice in the Federal Register soliciting public comments for a period of 60 days (86 FR 60327). No responsive comments were received.
Are payments or gifts given to the respondents?
This
information collection does not provide any payment or gift to
respondents.
Describe assurances of privacy/confidentiality
This
form includes a Privacy Act Statement explaining routine disclosures
that may be made beyond of the Department of the information
collected. [No assurances of confidentiality are provided to
respondents.]
Are any questions of a sensitive nature asked?
MyTravelGov does
not ask questions of a sensitive nature.
Describe the hour time burden and the hour cost burden on the respondent needed to complete this collection.
The
Online Passport Renewal limited release -- for which an
individual must first create a MyTravelGov account -- is currently in
testing and is scheduled for deployment in the first quarter of FY
2022. The Office of Consular Systems and Technology in the
Bureau of Consular Affairs estimates that the average time required
for this information collection is five minutes per response or 0.083
(hour) per response. Passport Services estimates
that 4,128,741 individuals
will create a MyTravelGov account
annually. Therefore, the estimated total annual time burden for
the collection is:
4,128,741 x
5 minutes / 60 = 344,062
The
estimated cost to respondents is based on the civilian hourly wage
from the Bureau of Labor Statistics website multiplied by the annual
time burden (344,062 hours per year). The wage rate is
estimated to be $24.36. The Department used the Employer Costs
for Employee Compensation released by the Bureau of Labor Statistics
in 2020.1
$24.36
hourly rate x 344,062 hours per year = $8,381,350.32 annual
cost burden.
Describe the monetary burden to respondents (out of pocket costs) needed to complete this collection.
There
is no fee to create a MyTravelGov account and no other
costs associated with its use.
Describe the cost incurred by the Federal Government to complete this collection.
The
Department of State purchased licenses for four Oracle products,
including support services and processors, to start and
run MyTravelGov. The Oracle products and services
encompass hardware, software, and staff support. Costs for year
one will total $2,220,400. Annual costs beginning year two will
be $400,400.
Oracle Weblogic holds
an initial cost of $219,600 for year one. Each of the four
processors have a one-time cost of $45,000 plus $9,900 in annual
support costs.
(4 Processors x $45,000 cost) +
(4
Processors x $9,900 annual support cost) =
$219,600
Annual
costs beginning year two consist entirely of the $9,900 support
cost for each of the four processors totaling $39,600 annually.
4 Processors x $9,900 annual cost = $39,600
Oracle Identity Governance Suite Plus holds an initial cost of $878,400 for year one. Each of the four processors have a one-time cost of $180,000 plus $39,600 in annual support costs.
(4 Processors x $180,000) +
(4 Processors x $39,600 annual support cost) = $878,400
Annual costs beginning year two consist entirely of the $39,600 support cost for each of the four processors totaling $158,400.
4 Processors x $39,600 = $158,000
Oracle Access Management Suite Plus holds an initial cost of $878,400 for year one. Each of the four processors have a one-time cost of $180,000 plus $39,600 in annual support costs.
(4 Processors x $180,000) +
(4 Processors x $39,600 annual support cost) = $878,400
Annual costs beginning year two consist entirely of the $39,600 support cost for each of the four processors totaling $158,400.
4 Processors x $39,600 = $158,000
Oracle Directory Services Plus holds an initial cost of $240,000 for year one. Each of the four processors have a one-time cost of $50,000 plus $11,000 in annual support costs.
(4 Processors x $50,000) +
(4 Processors x $11,000 annual support cost) = $240,000
Annual costs beginning year two consist entirely of the $11,000 support cost for each of the four processors totaling $44,000.
4 Processors x $11,000 = $44,000
The
Department will not incur any additional costs associated with direct
hire or contract staff. The MyTravelGov form is used
by Oracle systems to create an online account without manual
adjudication or review by an employee. Oversight
of MyTravelGov is done by direct hire staff who work on
multiple consular systems and whose duties would continue with or
without MyTravelGov. All system repairs are conducted by
staff under the Oracle contract. All customer service inquiries
will be answered by contract staff who assist the public with
inquiries regarding all existing consular systems.
Explain any changes/adjustments to this collection since the previous submission.
This is a new submission.
Specify if the data gathered by this collection will be published.
The
Department of State will likely publish the raw number of
individuals who have created MyTravelGov accounts. No
other information would be published.
If applicable, explain the reason(s) for seeking approval to not display the OMB expiration date.
The
Department will display the OMB expiration date.
Explain any exceptions to the OMB certification statement below.
The Department is not seeking exceptions to the certification statement.
B. COLLECTION OF INFORMATION EMPLOYING STATISTICAL METHODS
This collection does not employ statistical methods.
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Traci Thiessen |
| File Modified | 0000-00-00 |
| File Created | 2022-04-15 |